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Honeywell - 7-Day Programmable Thermostat with Wi-Fi Capability - White-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 547 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 547 Reviews
  • Rating: 4 out of 5 stars

    Very good

    Posted
    Siesta
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Have used a different Honeywell wi-fi model at our previous home and this interface is a little different, but simple. The mapping of the wires for connection to power and other controls was very simple. The unit was smaller than the previous non wi-fi thermostat so new holes were drilled to mount the new unit - easy. Once connected however, cooling never occurred. The outside unit was running and the inside unit also, but just warm air was circulating. I disassembled and put in the original unit again and it worked fine. Then back to the new wi-fi unit and no cooling again. After waiting over 30 minutes on hold for tech support, I reached a very competent agent who provided some back door command sequences to alert the thermostat of our heat pump. Once those non-documented commands were entered, the cooling worked great. The total control app interface is easy to use and allows you to remotely change your settings for heat/cool mode, temperature and simple fan control of auto/on. You can change temperatures for different days and times per day, or just have the temp set to hold the same temp for all days. There is no circulate setting for the fan. Overall this works great once the settings are confirmed.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    The worst Smart device I've purchased

    Posted
    Joboo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have quite a few smart devices(Video cameras, Light Switches, TV controls, ETC). This by far is the worst smart product I've purchased. Here is why: 1) Wifi is NOT compatible with all Mainstream routers and configurations. I had to connect this device to a Wifi extender set up ONLY for 2.4Ghz. If you have a router set up with both 5Ghz and 2.4Ghz you might have issues 2) Registration of the device is antiquated and requires a web browser. You cannot register within a smartphone app. In addition, the registration process failed on 1 of the 2 thermostats purchased. Had to call their customer support which was a nightmare. Even then they could not resolve the issue. I ended up returning the device for a new one which then registered fine. 3) Once registered, control via smart phone app is hit or miss. And you do not get any alerts on whether the changes executed within the app have been received even though there is an alert setting that you can turn on. 4) Customer Support is extremely poor. It is not 24/7 and even during business hours I received a message that they could not accept my call due to high call volume and to try again another time. No option to leave a message. The devices were not expensive. I did get them for 70$ so I guess you get what you pay for. I gave up and will be returning the product ASAP.

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi there! Thanks for taking the time to leave a review for our Honeywell 7 Day Programmable Thermostat with Wi-Fi Capability. We take our customer's feedback very seriously since we are continually working to improve our products and service. We would like to take a look further into this for you. At your convenience, please contact us via our technical support phone number at 1-800-456-1502 or by email at honeywellhomestech@honeywell.com. We have opened case #00812375 for you. Have a great day! Honeywell

  • Rating: 5 out of 5 stars

    Simple and Easy Install!

    Posted
    Pcmkr

    I've been looking at these for a while and saw it while buying a TV. I installed it and the instructions were super easy. It was just like installing any other thermostat. The wireless setup was easier than I could imagine. It said I could do it from my smart phone, so I did. It took 2-3 minutes and the bulk of the time was registering the device via my phone. No buttons to push to setup the wireless connectivity, the device acts as it's own access point, so my phone saw it,and connected to it.. Then through the interface, I joined it to my home network. you DO NOT have to be tech savvy to do this. The instructions are very simple to the point where you're feeling as though your hand is being held through the process. Now, i am enjoying controlling the thermostat from my phone while at work and making my beautiful wife think I'm a hero for getting this working. The interface for the app is nice and clean. It is very easy to operate. I'm using a Galaxy S4 and the Android app is outstanding. Honeywell, nice work! If you're reading this....BUY IT!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Simple to replace but do read the instructions

    Posted
    mdb90210
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I looked at all the options for Wifi Thermostats and settled on this one - it replaced a conventional Honeywell Thermostat that looked just like this one. I did have to change the base , but the wiring matched what I took out. So that part was simple. The Thermostat can be used on a number of heating and cooling systems. (I have an electric heat pump) - This unit comes from the factory preset to work with a conventional AC unit. So when I first turned the unit on - nothing worked (panic, frustration, and dreams of scathing reviews did course through my veins) then I read the instruction manual (Yes mam, I probably should have read those first - but Im a guy and all guys are born with truth that instructions are just another man's opinion on how to get the job done).... Once I read the instructions - It was a simple as changing the presets to work with my system - and bam. This works great with Alexa via a Samsung Smart Hub. I keep the standalone app on my phone as well because it gives me feedback of the inside temp of my house (at least at where the thermosat is)

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    A complete piece of JUNK, period!

    Posted
    MGoBlueJason

    I'd give this piece of you know what a negative star if I can. Installation took over 3 hours for an error code that I could not reset. Called the tech support and found out they are complete useless. Finally was able to reset (by myself# and was able to link with the internet. Then found out that it does not have the temp range control I was counting on. I live in MI. You DON'T want the thermostat #heater# to start/stop every one degree apart. It only needs to kick in when the room temp falls below 2 to 4 degrees from the set temp. For example, set temp of 70, you don't want the heater to kick in until it reaches 68 #at least# AND doesn't stops until 71. This option should be on every thermostat. And because the unit is a super sensitive it will be even worse. I repeat: there is NO option to adjust the start/stop temp range. Basically my heater kicked in every 5 to 7 minutes after each stop #outside temp was 37 last night#. Call it a sourgrapes or whatever, but not only the product stinks but the product support was even worse. Bought this model at Costco so will be returning this weekend but I've already wasted my time, effor and money for buying this scrap. Honeywell let me down bigtime! Never again. UPDATE #1/9/14): Since December, I've been very happy with Nest. Last week we had a massive snow storm with fridged cold at -45 F with wind chill factor. My nest was still only running at 15 minutes apart. Do NOT buy the Honeywell Thermostat!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very simple installation and flawless setup

    Posted
    Philippe
    • My Best Buy® MemberMember

    I bought this model yesterday in order to get it included in my SmartThing environment. I spent some times on internet checking if it would be compatible as this was not advertised and some models are compatible some aren't. At the end it works perfectly choosing the Honeywell Wifi FocusPRO 6000 in Smarthing marketplace. Regarding the installation itself, it was really simple by following the guide and using the stickers they provide to label your wires when you migrate from your old to your new thermostat. One small issue however, there was a white particle (dust) behind the glass of the display but taping gently the thermostat with my hand help to make it falling where you cannot see it. The subscription to the Honeywell cloud service was very simple despite taking some minutes and the mobile application provided for free is working nicely. I asked the app support to add Celcius unit that it misses and they immediately feedback they would take this into consideration which shows a very reactive support. I am really pleased with this purchase.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    It's perfect but.....

    Posted
    FallenAnjel
    • Verified PurchaserVerified Purchase

    This thermostat is exactly what I was looking for and it was half the price of other wifi thermostats. I immediately bought it because of that. I read through the description and made sure it was 24v and it is. I got it today and was so excited. I went to hook it up and it turns out it needs a common/constant feed from the burner to work. (called a "c" wire). It says NO WHERE on the description on the website that it needs this. I never would have bought it. I rent a house and cannot (and will not) ask the landlord to put one in. It DOES say on the box but it's very vague at that and I made sure to contact Honeywell and tell them. I've worked in a hardware store for 25 years and lived on Long Island my entire life and have put programmable thermostats in every single place I've lived (about 10 now) and never once did a house have a "c" wire. Sadly I will be returning this. I love technology and was excited to have a wifi thermostat that was affordable for me (albeit on credit card lol), but now that dream is gone...... (ps... Lux makes one called the Geo, and it's $140 and it does not need a C wire, you can run it on 2 AA Lithium batteries. Too bad Honeywell doesn't have one and I have suggest that to them too).

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi, We hear you and we understand your frustration. We’ll definitely keep your suggestions in mind as we continue to enhance the experience. We do have the Honeywell Lyric Round Thermostat that can be used without a C-wire, although you will not be able to use it with HomeKit if you don’t have a C-wire. Let us know if you have any questions about this. Thank you. Honeywell

  • Rating: 3 out of 5 stars

    Wiring issues may not make this dyi-

    Posted
    tibber
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I though this would be simple, since it's replacing the same model Honeywell non-wifi thermostat. My system is 2-stage cooling and heating with a variable speed blower, but the wiring scheme was still missing one wire. Honeywell phone support was prompt, but knew no more than I did. It's functioning fine for the AC at both stages, but only time (and cooler temperatures) will tell if it also plays well with the 2-stage furnace. Fingers crossed! This may be the reason that there are literally hundreds of these available as store returns on Ebay. In terms of the wifi, no problem, but the juries still out on the smart features. It'll jump into 2 stage at 9pm to drop the house to the 10pm temp (74 to 70 degrees) even when it shows it's only 72 outdoor temperature. I believe I can override that feature which will help with comfort in the evening, or see how it reacts if we change the time. Bottom line: if it works with the furnace, I'm fine, because the remote wifi monitoring is the main reason for the install, and that works without a glitch! I'm recommending, but with concerns.

    I would recommend this to a friend

    • Brand response

      Honeywell Support

      Hi there! Thanks for sharing your thoughts with us. It sounds like your thermostat has the "Smart Response" feature turned on, when you would like for it to be off. Page 52 of the Owner's Guide will walk you through disabling/enabling this feature if you would like to change its current status. Let us know if you have any questions! If you'd like, you can email us at HoneywellHome@honeywell.com and mention case 01224069. Honeywell

  • Rating: 4 out of 5 stars

    Works, display is hard to see

    Posted
    RKT0
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was replacing another "smart" thermostat. so all the wiring was already there, didn't have to run an extra for power. Set up for my wifi network was straight forward, if you've connected other devices to your wifi, this won't be hard. My only knock on the unit is that the display is dim, and since it's not in a brightly lit location, I generally use a flashlight if I'm setting temperature on the thermostat. That being said, one would buy this so they can use their smart phone to set it. That process works well, and the free app is easy to use. It's great to not have to guess when I'll return from a trip; I just set the temperature, and then sometime on the road coming back, I use the app to turn it back to normal. If you don't program it to turn back to normal at a certain time, you might want to send yourself a reminder from your calendar, or you might come back to a cold house. I've done that, it's better to have a warm house ;)

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product - Does what's needed

    Posted
    hollywoodfrodo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is definitely not the most advanced "smart thermostat" but it does what you want it to do and does it well. It allows you to control/set your thermostat from anywhere with your phone. It also allows you to set up schedules, check the local weather around your home, and check the room temperature where the thermostat is. It works great and was significantly cheaper than the other fancier thermostats. Before you buy one of those ask yourself if you really need the few extra features those offer. The one thing I will warn you about with this (or any thermostat replacement) is that the wiring may be a little complicated. We had to call Honeywell to get clarification on which wires go where on the new thermostat, but Honeywell was there on a weekend to take the call and was able to provide the info we needed to get it installed and working.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Product works, software DOESN'T, POOR cust service

    Posted
    PKEZ
    • My Best Buy® Elite MemberElite Member

    The thermostat works fine - as long as you are standing in front of it. If, like me, you want the convenience of using Wi-Fi to change the settings, you might want to find another company that has good software and thinks of its customers. The software that supports the thermostats goes down frequently giving your cryptic messages about not communicating with the thermostat. If you check the website, it says the app is fine. If you call Residio (they support Honeywell products - assuming you can get through or don't get hung up on), they'll tell you they're doing maintenance. Mind you, it's the middle of the day, and they don't notify their customers. I'm replacing my Honeywell thermostats with a more reliable brand.

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hello there, we are truly sorry to hear about this and apologize for the inconvenience, this is not what you should expect. If your thermostat is constantly losing WiFi connection please make sure that you are using a 2.4 GHz only WiFi network. We would like to make sure that everything is working as intended and created the case number 01253826 for you. Please feel free to contact us at (855) 733-5465 Monday - Sunday 7 am to 10 pm CST, any of agents will be glad to help you. Have an excellent day! - Maria Honeywell

  • Rating: 4 out of 5 stars

    Good Thermostat

    Posted
    PeterInDC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thermostat provides a good balance between features and internet connectivity and simplicity, so it's a good value. Setup was relatively easy. While I may make use of the schedule feature in the future, I turned that off and use a manually set temperature. I needed an internet connected thermostat so that I could remotely set the temperature prior to arriving and to make sure that guests turned the thermostat to the proper temperature when leaving. The Nest and some others have learning technology that I really didn't need and that added $100 to the cost. Honeywell support both the website and email was great. I had some specific questions about my system and the questions were answered promptly. Check ahead of installing if you have questions so that you're not caught without a working thermostat when you have installation or setup questions.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Works Great!

    Posted
    Videone
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I wanted a simple Wi-Fi unit and this one works well. I don't have a set schedule so my needs change day to day. This unit is nothing fancy...it doesn't have a lot of features, but all I wanted was the ability to control things from my phone and it does that well. The app is easy to use and I have not had any issues. I have set up an IFTTT program (via the IFTTT App) to automatically raise and lower the temperature when I enter and leave the house. It also works well with Alexa. Although Alexa commands seem to be limited to telling me what the current temp is and raising or lowering the temp. It is nice to tell Alexa to raise the temp from bed.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great thermostat, fast Wi-Fi responsiveness

    Posted
    JediPy
    • My Best Buy® Elite Plus MemberElite Plus Member

    I actually bought two of these thermostats, one for my upstairs zone - which has heat and controls my first and second floor central air zone, and one for my first floor that just controls heat. I've only tested the heat as it hasn't really been cold enough yet to use it, but the responsiveness on the AC has been fantastic. I can make the change with the app and the air will come on within 30 seconds or so. Very useful since I have a 2 floor central air system that's one zone, I don't have to go upstairs to turn it on or lower it. They are easy to set up with WiFi if you have the included instructions and works great with a brand new central air system and my 20-year old oil burner.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Product

    Posted
    johnwayne1234
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This was my second purchase in my quest to make my house (please read the following quoted sentence with a loud echoey voice) " A HOUSE OF THE FUTURE. " My first was an acurite weather setup to monitor temps all over the house and property. Anyway, this product does not look as cool as some of the other wi-fi enabled thermostats. i.e. Nest. but is at least half the price of most of the others. That being said; while the unit itself is not as pretty visually, the app is very nice and is full featured. If you don't want to use the app, though i don't know why you wouldn't, you can still access all of the features and scheduling of the thermostat right from the unit itself.... Next purchase; wifi smoke detectors and security cameras.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Change the temp without getting out of bed!

    Posted
    dainks
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I love this new thermostat! This thermostat does not use batteries, which means you must have a power wire coming from the furnace or air conditioning unit. I had to run this wire when I installed it, which took a little handy man doing to fish the wire, but it works great! (If your current thermostat does not use batteries you are already equipped for this one.) I love being able to use the app to turn the heat up or down without getting out of bed. Of course you can pre-program a separate schedule for every day of the week, but you can make changes from the app. The setup for both the thermostat and app took 15 or so minutes initially, but it was not overly complicated. You can program the schedule from either the app or directly into the thermostat.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Well Priced for a Smart Thermostat

    Posted
    Fyerman01
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I have had the z-wave version of this thermostat for several years. Connected to my SmartThings hub it works flawlessly. This one, which is WiFi instead of Z-Wave was on sale for $69 so I bought it for my other A/C. Getting it connected to my home WiFi was quick and simple but it doesn't seem to be as reliable as the Z-Wave one. Using the Honeywell app to adjust the thermostat, frequently I will get an effort that the thermostat didn't respond to the change. I have reliable WiFi at home and no issues with any other devices. Overall, it is a nice, well priced unit but remote control needs to be more reliable.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    This is the Best! WIFI Thermostat for the money

    Posted
    Flashoser
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this Thermostat to Replace a Cyberstat one that was just awful, the wifi in that one would crete a heat situation and cause it to malfunction and leave my Cooling on for like an hour, and then i had to use a fan to move air around to get it to work right, this Honeywell took care of that problem, and seems to work well. I did wish it had a temperature calibration to allow it to set off and more than the +or- 1 degree, like the cyberstat has, you can set that to 1,2,3 even. as sometimes this goes on and off to often, but we are very pleased with it's accuracy and the Apps for iPhone is awesome as the cyber stat was only a web based one and not good at that as it was limited on safari on iPhone...all in all happy...

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Purchased for Lake Home

    Posted
    techattic
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased the new thermostat for our lake home so we could warm the house from the minimum 59 degrees to a more comfortable 70 degrees once we were an hour away from arrival. It has been so nice to come in from the cold and have a nice warmed up cabin versus keeping all our winter gear on for the first 20 minutes while we unpacked for the weekend. Of course we had to sign up for internet service for the first time but they had just laid fiber optic cable around our lake country the summer before so it has been worth it. My husband worked for Honeywell for 25 years. We believe in the brand and know that they sell only quality products and stand behind them if they aren't up to their standards.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome thermostat

    Posted
    Ashsumma
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this thermostat to replace the one we had in our home. Although there are many fancy ones out there, we were just looking for one similar to what we had. Our previous one was also Honeywell but it was all touchscreen and to be honest, it really wasn’t that great. This one however, doesn’t have the touchscreen which was a plus, but it has WiFi which is an awesome feature. I can change the temperature of the room from sitting in the couch to as far as not even being in the house. I love this new thermostat. It works great and the price was nice too.

    I would recommend this to a friend