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Customer Ratings & Reviews

Honeywell - AirGenius 5 Air Cleaner/Odor Reducer250 Sq. Ft. Air Purifier - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 721 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 721 Reviews
  • Rating: 3 out of 5 stars

    Not bad but not worth the price

    Posted
    Josh
    • My Best Buy® MemberMember

    Bought this air purifier to help a dog with allergies to pretty much everything. While I did notice the plasticky smell everyone else notices, it's not anything I wouldn't expect from a brand new product made entirely out of... Wait for it... Plastic. It moved a great deal of air, and was whisper quiet on every level below 4. What ultimately lead to me returning this product however, was its build quality. The first few nights it worked spot on with no issues, but after about a week I began to notice several mechanical noises from the machine; A low thrumming from the motor became persistant even on "sleep" mode, and was irritating enough to keep me awake at night. I was also able to hear the oscillating motor after a few days, which was a simple fix by turning it off when not needed. These are things that would have been acceptable in a less expensive machine, but with such a high asking price ($249.99 at time of purchase), I expected much higher quality. Another niggle was the insanely bright lights on the top of the unit- had to throw a washcloth over it at night so it didn't light the entire room up, as they are unable to be turned off. I cannot attest to thr quality of the air during my ownership because I lack the equipment and don't personally have allergies, and I did not notice a decline in the amount of dust at all. The electrostatic filter did begin to change from a bright white to a pale white over a few days though, and a close visual inspection showed what the filter was picking up. Overall, I'd rate it a 6/10. Had the price been lower I would have better tolerated these issues, but I expect much more quality when I'm being asked for much more of my money.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    So far so good

    Posted
    Kevin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Over all it works pretty I ended up buying another one since they were on sale. I can notice that the air feels cleaner and more crisp. I really like the fact the filters are washable. I have had mine about a month now so I washed them the other day. I ended up using a blower to blow the main filter out and reduced the dry time a lot. I still had to lay it face down on a towel for about four hours to get it to dry all the way. A few things I don't care for the biggest on is the lights on the top are not dimmable or you cant turn them off while it is running so it is as bright as a night light. I have not been able to locate a replacement filter for the main filter it would be nice to get another main filter so I could pop that in and have the other one drying, I have not contacted the Honeywell yet to see if I could order one through them. I read a lot of reviews and a lot of them complained about the smell when you first use it, It did have an odor to it when I first used it, what I did was stick it in a room that no one was in I ran it on high for about four hours and the smell cleared up. I really wish I would have gotten the AirGenius 4 instead of AirGenius 5. the only two real diffrences is the five has a touch screen that looks nice and the five has an extra speed. Running it on its highest speed it is a little loud and we normally run ours on three or four.All in all I would buy it again and it is a good alternative to the hepa filter thype filters and really like the fact that I can was the filters instead of having to buy replacements.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Works ok. As a smoker, I wouldn't buy again.

    Posted
    olds97lss

    Well, bought this in the Chicago area, so paid $300 for it out the door. Wish people who smoked reviewed this or at least people with fire places. For the first day, it seemed to do what I'd hoped for, make the apartment air fresher. Then after about a week, my wife and I noticed that walls in our entire living room, dining room and kitchen now have a light grey tint to them. As does our white painted butcher block top cabinets, table, chairs and island. Also our stove and refrigerator. Now if you run your finger on any surface, it will be black afterward. Not to mention, the "washable" filter doesn't rinse out at all. Tried many cleaning solutions, pressurized water, soaking... entire media is black and the air coming out of it doesn't seem an cleaner than the air going into it. Now we need to clean every single surface in our entire house and will probably need to repaint as there are many stories on line stating how nearly impossible it is to get walls clean after something like this has happened. The best you can do is clean it with something aggressive to remove as much smoke residue as possible and then prime/paint over it. We have since unplugged this thing (and the smaller version we bought for the office) and replaced them with a true hepa paper type forced air filter. So, my $300 "genius" purchase has cost me $600 so far and I haven't even bought all the items it's going to take cleaning and repainting! If you have allergies, don't smoke and don't have a fireplace, then give this a shot. It is pretty quiet on it's medium setting while moving quite a bit of air, nearly inaudible at it's lowest setting.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Impressive performance

    Posted
    Rickm1122
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This allergy season has already been kicking me hard, and I had purchased a Winix cabinet HEPA filtered air cleaner last year, but it clearly wasn't up to the task. Pros: Quiet: The Noise level on sleep setting really is just at whisper level. Even on the highest setting it is about half the noise level of my Winix. Filter indicator: it has a display that shows the filter condition BEFORE It needs to be replaced or cleaned. This is a sore subject for me, as the previous unit I had would just stop working with a "replace filter" light. This is much better thought out. Effective for allergens: This is working very effectively at removing the pollen, which is my primary concern. Compact: The unit is heavy, but packs a lot of cleaning and very strong fans into a small cabinet. It is 1/3 the physical size of my Winix, but performs better on everything EXCEPT VOC's where the Winix unit does do a better job. Things like perfume or hairspray will linger longer with the Honeywell, but they DO go away. Cons: There are a lot of LEDS in this thing, all of which are really helpful for seeing at a glance what functions you've selected. That said; some people that require absolute darkness to sleep will find this a bit bright. It doesn't bother me, but I've seen reviews on the Winix air cleaner with fewer lights get pinged for too bright. YMMV.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    7 months and still working like new

    Posted
    Briggadane
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wanted a permanent filter. Or an affordable replaceable. This is it! There are 2 pieces to maintain. One is a thin charcoal type that is rinsed out frequently. It catches big particulates. I rinse it out, using Dawn as needed. Hang to dry, and put it back. I have had to clean the big filter a few times too. When the filter needs cleaned there is a filter bar light that fills up. Rinsing under the kitchen faucet did not do much. Using the side spray cleaned it down to half. Using a 10% vinegar solution pouring over and over did much better. For 10 minutes of cleaning time every so often, it is fantastic. We have a wood fireplace, 2 hamsters and a 150 lb dog. Visitors are surprised at the lack of smell. Pollen allergies this spring were neutralized in the house- but filter needs cleaned more often. I have had the expensive whole house ionizers with UV. This works just as well, but is easier to maintain.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Ahhhhhhh!

    Posted
    Windedhiker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I live with a chef who cooks with a lot of very pungent ingredients. Our HVAC sucks in air from the kitchen and dumps it in my room. I've been to 3rd world countries that smelled better than it did in my room! I was getting sick from the smell, and started breathing less deeply because it was so hard to inhale with how bad the air smelled. Every day I would open my window and try and air out my room. My bedroom window doesn't get much air and my room is a bit small. I did a little research and found this air purifier. Holy cow what a difference! I like that the filters can be cleaned and that I don't have to buy new filters all the time. This oscillates but I don't need that. It also has an ambient light at the base which I also don't need. Thankfully the lights on top aren't bright enough to keep me awake at night. It also has 5 different levels of cleaning so during cold season, it will kill germs and (potentially) keep you from getting colds/flu. I have literally lost weight because I can actually breathe deeply again. My only regret is I wish I had this years ago.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely Expensive Tower Fan!

    Posted
    MissPrissKK
    • My Best Buy® MemberMember

    I purchased this from Best Buy 2 weeks ago for $179.99, used it for one week and took it back for a refund before the 15 day return policy was up. I noticed absolutely no difference in air quality and the filter didn't have a speck on it. That's way too much money for an oscillating tower fan. I smoke in my home and have 2 indoor cats. I placed the unit in my living room, per instructions 3 feet from the wall and not quite 3 feet from "my spot" on the couch, which is about 2 feet from where one of my cats' beds is. I ran it constantly, night and day, for 4 days, on high at night and medium or low the rest of the time. After running for 4 days and noticing no change in the air, I removed the cover and checked the filters, as clean as when I put them in the unit. Since my living room is 18x16 and can't be completely closed off from the rest of the house, I thought perhaps the unit was too small for the room and moved it into my bedroom. I let it run in there for 3 days with no noticeable change. Filter remained clean as a whistle. My opinion is that if the filter didn't show anything after running for a week in my house, it's not really filtering or purifying the air. I didn't need a tower fan.

    No, I would not recommend this to a friend

    • Brand response

      ManufacturerTechSupport

      I would recommend running the unit for a couple of weeks then checking the filter. If you still don't see any changes, please contact our customer support team and let them know about the issues you're having. We can be reached at 1-800-477-0457 or ConsumerRelations@kaz.com. HoneywellSupportTechnician

  • Rating: 3 out of 5 stars

    okay...

    Posted
    luvdoxies
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Attractive unit...easy to set up and use. Like the fact that it is quiet, however, I found that the unit emitted a terrible plastic odor which remained for approximately 2 weeks. Needed to run it constantly on high to attempt to reduce odor. It seems to clean the air but I have not had to vac the permanent filter yet, so I am unsure of just how well it can be cleaned. The big downfall is that you have to choose which filter to use. A hepa filter is included as well as a odor reduction filter. Would be nice to clear the air of odors while cleaning! Overall, I believe that this unit is comparible to other lesser priced units. The price point on this model can not really be justified as it does nothing different than lesser priced units. Very expensive for something that does nothing special but look nice.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Saw Quick Results

    Posted
    EiTulsa

    My husband and I have been having a bad dust problem in our house, so we decided to splurge and buy this product. We found a sale at a competitor's store and Best Buy price-matched with no questions or fuss! There was a huge difference noticed overnight. The purifier is very quiet and have a comfortable air flow coming from it. It also smells clean- the odor reducer works very well. My only complaint is that the lights on the top of the machine are a little too bright, but I also prefer my room pitch black at night, so it may be a non-issue. I would very much rather have a clean room and it definitely does that! Very happy and worth the money not having to buy huge filters.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    UNBELIEVABLY AWESOME

    Posted
    Technologie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    In 8 years i have purchased five different Air purifiers. I can Honestly say it is Way better then Sharper image, germ guardian 3in1 and and wifi germ guardian, winix, and the older honey well air purifier. I was very skeptical to purchase this Honeywell - AirGenius 5 Air Cleaner/Odor Reducer due to all the air purifiers I've had. However i am glad i purchased the Honeywell - AirGenius 5 Air Cleaner/Odor Reducer it is by far the BEST AIR PURIFIER I've ever owned. After 2 months i went back and purchased 3 more for each room and gave away the old air purifiers. Well worth your money, you can smell the difference in the air and feel the difference when u wake up in the morning.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    best in the market

    Posted
    Newbie

    This is the first air purifier I purchased. After reviewing all feedback from other consumers on all like products, I choose this one. The main reason is due to the efficiency of removing pet dander, allergens, and mold. Then the fact that the filter is washable. The cost of annual replacements of the filter is about $62. It also helped that the product is on sale, which was drastically reduced below the other brands. I loved the 5 speed featture, the timer, and oscillating feature. This was an awesome buy. I plan to buy another one to put in my bedroom.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great product, works well

    Posted
    lsnyder
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a really good product and much cheaper than a Dyson unit. I was pleasantly surprised how well it works. I put it in my living room and dust just falls to the floor. Even though we do not have an open floor plan, it still helps eliminate smells from cooking so you don't wake up the next morning remembering what you made for dinner. It comes with a cleanable/re-usable filter and a standard filter. We are doing some renovations so the standard filter didn't last three months but you can get a replacement next day. I would highly recommend this unit.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    liked it so much I bought a 2nd

    Posted
    nogo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've only had my air purifiers for about 6 months but so far so good. I have them running day and night, we love them. I do have a couple concerns. The back panel that covers the filter is held in place by a very small toothpick sized piece of plastic. It is only a matter of time before it breaks and requires duct tape to keep it cobbled together. The other concern is the washable filter. It took days and days to dry and the screen continues to indicate that the filter needs to be cleaned... probably user error.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great Until Warranty Expired

    Posted
    Jess
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This item started rattling just after the warranty expired. Until then, I was quite happy. It is not a "HEPA" filter, but it does seem to do the job of reducing irritants. Unfortunately, the washable filter is sometimes difficult to place properly, which can cause the rattling noise. Over time, the rattle increased until I could not get rid of it. Also, make sure you wipe down the inside of the unit when you clean the filter as dust also accumulates in the slight crack between the filter and the body of the unit. I'd recommend this with caution. Do not expect to get long-term use, and purchase a three-year extended warranty if available.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Does its job for a smaller room

    Posted
    Hendry
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this item because my mother likes to cook fish in the kitchen. So at a Best Buy store, we were looking for an air purifier that is indicated for kitchen odor. Prior to purchasing, I read other consumer reviews from various online stores. When we first used this at home, we found the suction power is not as great as we expected. We have an approximately 150 sq ft size kitchen and although we could tell the reduction in odor, we still could smell it significantly. We even placed it near the stove to enhance its performance. In summary. we don't recommend using this product for kitchen odor, but it's probably more suitable for a bedroom.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice overall

    Posted
    Pclopez
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    When I first purchase this product I was kind of debating if I should've return it back to the store due to its new plastic smelling odor. It took a couple of days for it to go away. But just to clear things out just as it cleared out my dusty room. It has lived up to its job duties. I don't like the fact that it doesn't come with a control for its price. I do like that it has strong settings and a timer setting. After having it after a few months now I'm used to having it and can tell a difference in my room in how clean the air feels and smells.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use...day or night.

    Posted
    PFlores
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We bought the Dyson one and yeah I am not a fan of Dyson at all....the fans are way too loud and the power of the air too low. We saw this and based on the reviews and specs we took a shot with it. We paid less than $150 for this and it works wonders. One day we made pupusas and as anyone who has them homemade knows, it got smoky in the house but this unit was able to handle the smoke with no problem. It handles allergens, germs, and smoke all with their own settings as well as max. Sleep mode is super quiet and the lights aren't too bright to disturb sleep.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Nothing but a glorified fan

    Posted
    Danny
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I cannot believe the great reviews other people have given this thing. I ran the thing on high for 3 straight weeks. Not a bit of difference. The air didn't feel any cleaner, neither my wife nor I had any improvement in our allergies, and the filter had almost nothing in it. Just as much dust was in the bedroom, just as much dog hair, no difference at all. I'm returning the super expensive fan tomorrow. There's obviously no shortcuts to air purification. If you really want it, you need to pay real money to have a real unit installed by a professional.

    No, I would not recommend this to a friend

    • Brand response

      ManufacturerTechSupport

      Thank you for taking time to review the AirGenius 5 Air Purifier. We are sorry that you are dissatisfied with the product. Our AirGenius line works best when the permanent ifD filter is used with either the permanent washable prefilter or the odor reducing prefilter. Our air purifiers clean and filter airborne particles; unfortunately, it will not reduce dust or dog hair if they are not airborne. I hope these suggestions help! Please contact our consumer relations team if you feel these tips did resolve the issues. We can be reached by calling 1-800-477-0457 (M-F, 9-5PM EST) or by e-mailing ConsumerRelations@kaz.com. HoneywellSupportTechnician

  • Rating: 4 out of 5 stars

    Good, Quiet air filter

    Posted
    Bamboozler
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this on sale, and definitely don't regret our decision. Our previous air filter was much louder, so it was hard to converse or watch TV with it on high. With the Air genius, you can definitely hear it on max, but it's not nearly as disruptive. I also like the idea of washable filter so I don't have to buys replacements, but I am concerned that, because it works using static charge, that some particles will get through anyway. However, it seems to be doing a great job of keeping my wife's allergies at bay.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Second one I've bought

    Posted
    Reid
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Bought one over a year ago for winter months when first floor (apartment) is sealed up. I keep this one in bedroom. Bought a second one in late winter this year to keep in open area with computer/office. As soon as I started using it, I stopped sneezing back there. Lots of dust collects in this old house, and these units really help keep the air cleaner. I set both at highest level and leave on when I'm home weekends and evenings. Had a nasty bronchial thing in winter and think I may have kicked it earlier if I'd bought the second one sooner. Highly recommend this product.

    I would recommend this to a friend