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Customer Ratings & Reviews

Honeywell - Portable Indoor Evaporative Air Cooler - Gray/Black-Front_Standard

Customer rating

Rating 3.3 out of 5 stars with 20 reviews

50%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 20 Reviews
  • Rating: 5 out of 5 stars

    Love this cooler!

    Posted
    Heidiinaurora

    Have had this unit running almost every day for about 2 months and absolutely love it! As others have said, it's well-worth the few minutes it takes to read the instructions to make sure it's used properly - otherwise, you can end up with a hot, very muggy environment. I love the "swing" feature, which keeps one from feeling like you're trapped in a wind-tunnel, also the compartment in which ice can be added to make the breeze even cooler. Has a large water reservoir which usually only needs to be filled once in the morning and again in late afternoon or early evening. I move it to different rooms of varying sizes, but primarily have it in a room that's approximately 10' x 19' and has southern and western exposures and, even on the hottest days, this unit keeps the air cool and very comfortable. I highly recommend this product!

    I would recommend this to a friend

    • Brand response

      JMATEK

      Thank you for your thoughtful review! We are so happy to hear that you enjoy the features and functionality of this Evaporative Air Cooler, and we appreciate you sharing your experience with us! JMATEK

  • Rating: 1 out of 5 stars

    Awful air cooler

    Posted
    nothappy

    Bought in BestBuy. If you want just a fan, this thing is perfect. But if you want to use it as an air cooler you won't get what you expect. After we put water and ice in it the smell was horrible in the room . Like a wet dog in the room. We let it run for couple hours but the smell was the same. I wanted to return but it was too late, the BestBuy didn't accept it after 15 days. I called Honeywell company and asked to replace this item. The answer of a client service department was: " Just add vinegar and the smell will disappear ( what means they knew that there is a problem with this model)". Also they sent us a new filter, which didn't help. To make a long story short, this air cooler is not good. Don't waste your money.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Works ok but too much maintanence

    Posted
    cg20
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It takes about 7 gallons of water to get to the max fill line. I think it takes about 4 gallons just to get to the min fill line. It has a "funky" smell for the first day or too which it states in the manual. Too much work to fill with 3-4 gallons of water every day. Also you need to clean the water out every once in a while. When you need to store it you need to drain the 4-5 gallons of water and clean the unit. It does keep you cooler than a good fan but fans are cheaper, less bulky and less work. Ended up getting a Dyson tower fan for $250 (they normally go for $400). Also got the Honeywell Quiet Set tower fan for $60.

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      Hi there, Thank you for sharing your thoughts with us. We value our customers feedback and will be sure to pass this along to our product team. If you have any questions for us in the future, let us know. We'll be here to help. JMATEK

  • Rating: 4 out of 5 stars

    Pleasantly Surprised

    Posted
    Kate
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My husband and I purchased this as the temps were starting to rise this summer. We liked the idea of having something that is portable and a bit more energy efficient than an AC unit. We were a little skeptical but it works great. Like a fan but colder. It is especially helpful for hot nights. We have slept great. The only draw back is that you need to stay on top of making ice and it does need to be emptied periodically so it can dry out to prevent it smelling mildewy. Very glad we made this purchase

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Giant dehumidifier

    Posted
    soulsis04
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchase this thinking it was going to cool my fairly large bedroom down it required at least 4/2 gallons of water and constantly adding ice not a great purchase price was great if you were looking for a large dehumidifier and that's basically what I got did not cold the cool the room down I did return this product

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      Hi, We appreciate hearing about your experience. One thing to note about the application of Evaporative Air Coolers is that they are ideal for dry climates with humidity of less than 60%. They also require windows or a door to be open for cross ventilation to allow the warm and cool air to circulate. Feel free to reach out to us so we can recommend a unit that'll work best for your situation. Please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com so we can help. Thank you. JMATEK

  • Rating: 4 out of 5 stars

    Got us through summer!

    Posted
    Review
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Cooler ends up smelling like rotten eggs sometimes BUT that's very normal with swamp coolers (hence the name swamp cooler). It does it's job, wish it was a bit cheaper when I bought it but other than that it'll cool your room, make sure you have adequate ventilation for it to work optimally.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not to Happy

    Posted
    JINGJING
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I actually returned the merchandise because it just flooded my carpet, when it's on, it goes on and off and blows a lot of water outside. The water gauge was not too visible that I overfilled it with water that wet the carpet. I was so unhappy using it so I returned it just in time 14 days.

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      Hi, We're very sorry to hear about your experience with this Evaporative Air Cooler. Your thoughts on the water gauge limit visibility are important to us, and we'll keep them in mind for product improvement purposes. We'd love to recommend another cooling device that'll work well to cool down your home. Please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com so we can help make this right. Thank you. JMATEK

  • Rating: 5 out of 5 stars

    Great unit for a portable unit!

    Posted
    jbla
    • Verified PurchaserVerified Purchase

    I purchased 2 before this one....am very impressed so far! Very easy to install! Only downfall is the drain tube...I live in Florida so a lot of water but unit is relatively quiet and cools the room great very quickly!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well, especially for the price.

    Posted
    Robert
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Make sure you read the directions. It works really well when you understand how to use it properly, 5 minutes of reading is all it takes... Keeps me very cool!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Is it a cooler

    Posted
    Thicky
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I’m trying to return this cause it’s not blowing no cold air out for the price I️ paid if u live in a basement I️ don’t recommend this try a portable air conditioner instead

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      Hi, We appreciate hearing about your experience. One thing to note about the application of Evaporative Air Coolers is that they are ideal for dry climates with humidity of less than 60%. They also require windows or a door to be open for cross ventilation to allow the warm and cool air to circulate. Feel free to reach out to us so we can recommend a unit that'll work best for your situation. Please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com so we can help. Thank you. JMATEK

  • Rating: 3 out of 5 stars

    Disappointed

    Posted
    Leelew
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Doesn’t get as cool as I thought it would. Very disappointing with what the description said it would do. I have it on a small room and it barely cools it at all.

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      Hi, One thing to note about the application of Evaporative Air Coolers is that they are ideal for dry climates with humidity of less than 60%. They also require windows or a door to be open for cross ventilation to allow the warm and cool air to circulate. Feel free to reach out to us so we can recommend a unit that'll work best for your situation. Please give us a call at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday through Friday or send us an email at usinfo@jmatek.com so we can help. Thank you. JMATEK

  • Rating: 5 out of 5 stars

    Great unit for someone with no A/C

    Posted
    nanabanana
    • Verified PurchaserVerified Purchase

    I bought this for my crippled son who lives in a basement. He is really pleased with how cool he feels with it on.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    too big returned it

    Posted
    Chuma
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I didn't even take it home this device was too large for my apt, though it came highly recommended from best buy staff

    No, I would not recommend this to a friend

    • Brand response

      JMATEK

      We appreciate you sharing your thoughts with us about this Evaporative Air Cooler. We're sorry to hear that the unit is too large for your setup, and we appreciate you including that in your review. We'd be happy to note that for product improvement purposes. If you have any other questions or feedback that you'd like to share, we'd love to hear it and invite you to reach out directly at usinfo@jmatek.com. Thank you! JMATEK

  • Rating: 5 out of 5 stars

    Great product

    Posted
    April
    • Verified PurchaserVerified Purchase

    I love this air cooler. I fill it once in morning possibly at night and it keeps my bedroom cool all the time.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Did not know you had to add water to it

    Posted
    bbbuyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This Item came cracked and was missing all books. Ended up returning it anyway because you had to add water or ice to make it cool.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    The item is broken and used when i received it

    Posted
    Chelseaqz
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Feel disappointed, first time i ordered it online after receiving it is used and several damage on the surface, so i returned it.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    I like it

    Posted
    Pupupupu
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's very simple to operate and set up, and its pretty good at cooling a room down

    I would recommend this to a friend

    • Brand response

      JMATEK

      Thanks for your review! We appreciate you taking the time to share your experience with us and we're glad that you're liking your new portable evaporative air cooler. JMATEK

  • Rating: 3 out of 5 stars

    Cooler

    Posted
    b4joy
    • Verified PurchaserVerified Purchase

    Doesn't get as cool as hoped, have to constantly put ice in it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great

    Posted
    Niceness
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Gets very cold and doesn’t need water like the other ones

    I would recommend this to a friend

    • Brand response

      JMATEK

      Thanks so much for your review! We're happy to hear our Honeywell Evaporative Air Cooler is working well to keep you cool and comfortable during the summer heat! If you haven’t already, remember to go to HoneywellHomeComfort.com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rating: 1 out of 5 stars

    It was too big

    Posted
    Akos
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It was too big and there was no hose attached to drain the water when it gets full

    No, I would not recommend this to a friend