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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1025 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,025 reviews
  • Rated 4 out of 5 stars

    Better than spending 2k on a built in system

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This does it's job, but it's not silent. It does take a surprising amount of water out of the house and helps the AC out during humid Texas summers. I wish draining was a bit easier. The full tub is heavy when full and dumping it out usually spills because it's not really designed to pour out. If you're using the drain tube it would probably be better. Unfortunately that's not an option for where we wanted to place it. The machine is also fairly loud. Not really a problem for us since it's in our stairway, but it would be audible in a high traffic area.

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance
    Cons mentioned:
    Drain hose

    Rated 4 out of 5 stars

    Dehumidifier solved the problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Emptying the water can be a little messy but it does work very well.

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to empty, great job dehumidifying. Getting it connected to wifi is pretty much impossible but found it not really necessary

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our customer support team will be able to assist you with the set up of the Wi-Fi. Please feel free to write to us at [email protected]. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Cons mentioned:
    Drain hose

    Rated 5 out of 5 stars

    Great basement dehumidifier.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this Dehumidifier for my basement. Works great and noticed the difference in only a few hours. Water tank fills up in about a day. Water tank is easy enough to empty but it is made of plastic so you need to be careful not to break it. Wheels make it easy enough to move. I don't use the WiFi so I can't comment on that feature. Buttons on top are easy to use. I am happy with the purchase and would recommend it.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Dehumidifier performance

    Rated 4 out of 5 stars

    Good dehumidifier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dehumidifier, at par with home labs albeit the capacity needs to be confirmed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Good Value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set and move around. Quiet operations even on high fan

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performs Its State Purpose Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our basement is approximately 2200 sq ft, and this unit replaced two older, smaller units. After a full month's usage, it has proven itself up to the task. I connected a drain hose to allow continuous use without emptying. I have reduced the humidity setting as the basement has dried out. It offers many other control options that, admittedly, I haven't had the need to try out. But it is doing exactly what I bought it for, with a minimum of intervention and effort on my part.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and Efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace an old GE dehumidifier I got years ago. This unit is quiet and keeps my humidity right around 50, even in the warmer, summer weather. I went through the initial setup through the app, and did link it to my smart home, but I am not sure what I would ever use it for. I can check the humidity, and thats about it. I leave it on continuous run, so I wouldn't really need to change any settings. I don't know any reason not to give this 5 stars as it fits my needs perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dehumidifier was purchased for a vacation home which has high humidity issues. We used a short hose to connect to the back of the unit and put the overflow end in the kitchen drain. Works great and has very little noise, which is a major improvement over previous models.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review, Frank! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Highly recommended dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet operation. Works great so far (one month of operation). Using in 3-car garage and control set to 50% humidity level. Set mine up to drain to exterior of garage. The only down side is that the room it operates in will get slightly warmer as result of the heat generated by the humidifier (as expected). Suggested product improvement - Would benefit by a real (washable foam) air filter as opposed to a wire screen.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. When the dehumidifier is switched on, a fan pulls moisture-laden air into the dehumidifier where it passes through dehumidifying coils inside the unit. These coils condense moisture from the air and collect it in the water tank. The dry air is then exhausted from the dehumidifier. The air flows through the air vents of the dehumidifier into the room as dry, warm air.
      Your feedback about the filter is mportant to us as we continue to develop and enhance our units. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Cons mentioned:
    Drain hose

    Rated 3 out of 5 stars

    Works, but not the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this based on the consumer reports reviews. Overall, it works fine as a dehumidifier, but it runs loud and I think the humidity sensor is off. It keeps running and says the humidity is crazy high (like 80%) but the basement feels fine and I have another humidity sensor that says it's below 45%? Also the tank is pretty small and while it comes with a hose, it's very cheaply made and only like 2ft long. You can hook up a garden hose to it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Effective WiFI Dehumidifier for remote operation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a dehumidifier for the basement that I could control remotely to minimize usage during peak times under a new electric utility TOD rate plan. Had a good experience with a non-smart Honeywell unit in the past but didn't know what to expect from their smart unit. This smart unit purchase has not let me down -- easy to setup and operate (just remember to let the unit sit unpackaged and upright overnight first before starting -- to get the refrigerant right after being displaced during shipping). Used a garden hose connection to a floor drain. WiFi connection reliable. Paired it with a couple of WiFi digital humidstats to separately monitor humidity throughout the basement. Have it set to 50% humidity and it cycles between 45% (where it turns off) and 55% (where it turns on) -- but I can shut it down remotely during peak periods and turn it back on during off peak periods. Only time will tell regarding durability.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your detailed review, Dennis! We're happy to hear you're satisfied with the performance and the features of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    This dehumid has a mind of its own !!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs like 90 % of the time at 65% humidity setting. My old one turned off and on a lot more which uses more electric and wear and tear but this one is rated at 5 amps and my old one at 7.5amps so hopefully im savings some dough. This was also the top rated model in a consumer magazine. Don't know why its always running. The humidity display constantly changes and its a sealed room . I know the fan is supposed to run for a few minutes after the compressor turns off but the fan keeps running. You can hear the compressor cycle on and off and when its running you feel warm air comming out. Other than this it works well a nd room is comfy.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. You may need to check the set level of humidity in order to ascertain why you feel the fan keeps running. Our customer support team will be able to look into your concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBD0623. We look forward to making this right for you. Thank You ! JMATEK

  • Cons mentioned:
    Drain hose

    Rated 4 out of 5 stars

    So far, so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked very well for my basement so far. The drain hose that came with it is basically worthless and you will have to buy another if you want continuous draining.

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance

    Rated 5 out of 5 stars

    Pretty good choice. Large capacity, fairly quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is great! Try and get it on special if you can, we got the 70 pint for the same price as a smaller model. We are having monsoonal weather here in Chicagoland this summer and we just have this going 24/7. Needs emptying twice a day, which is fine, as we are on outside watering restrictions so it goes straight on the garden. Noticeable difference in atmosphere of house after just a few minutes run time.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Dehumidifier performance, Noise level

    Rated 5 out of 5 stars

    Great buy. Smooth transaction.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to operate, Works in my basement, Less noisy then the older one i just replaced. Does its job all right.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works quickly to dry our basement.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Relatively quiet. Fills two to three times daily in our basement. Can be connected to a smart phone. We did not purchase for this feature. We wanted one quickly, had guests coming and noted our basement walls had mildew on them. Guest bedroom in basement. Spent day before cleaning walls then ran dehumidifier for less than 24 hrs and musty smell significantly decreased.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    A great dehumidifier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fills up everday and only hold about 2 gallons of water. Its great at removing water from the air. When I hook up a hose to it and have it drain naturally, it will be amazing. But for how big it is, I would have liked a larger water container so it does not need to be emptied daily. The drainage hose it comes with is only 4 feet long. I will have to buy a longer one which seems like i shouldn't have to for a unit of this price. But it does what it is supposed to great. My basement smell is gone.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. This water tank in the unit can collect a maximum of 14 pints of water. You can set up the unit for continuous drainage in order to avoid draining the unit manually and frequently. The length of the drain hose is determined scientifically keeping in mind the amount of water it can drain using the force of gravity. We do not recommend using a longer one. Please feel free to write to us at [email protected] for more assistance and information. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Very quiet

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely quiet. Very easy to use. It’s self regulating.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Cons mentioned:
    Drain hose, Fan

    Rated 3 out of 5 stars

    Quirky functionality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quirky functionality, unit does not turn off after achieving desired humidity level. Fan runs continually, wasting electricity. Drain hose way too short. Wifi app. does not seem to control the unit properly or as intended.

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry for the inconvenience caused to you because of this dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. The length of the drain hose is scientifically measured keeping in mind the amount of water it can drain using the force of gravity. We do not recommend lengthening it. Our customer support team will be able to look into all your concerns with respect to the Wi-Fi installation and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at [email protected] with the reference code number BBC0727. We look forward to making this right for you. Thank You ! JMATEK

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