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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1028 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers love the Smart WiFi Energy Star Dehumidifier's performance, quiet operation, and ease of use, frequently praising its WiFi capabilities. However, some users experienced issues with the drain hose length and the continuous fan operation, while others found the app functionality and price to be less than satisfactory.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 1,028 reviews
  • Pros mentioned:
    Dehumidifier performance

    Rated 5 out of 5 stars

    Honeywell Dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Honeywell Dehumidifier is doing a nice job, and my basement is now dry. I hope this dehumidifier lasts longer than our previous machines.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to assemble and determine appropriate settings. Runs quietly and came with the drain hose.

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance, Noise level

    Rated 5 out of 5 stars

    Basement is Comfortable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quiet enough & efficient machine that does what it is supposed to do.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    A great dehumidifier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fills up everday and only hold about 2 gallons of water. Its great at removing water from the air. When I hook up a hose to it and have it drain naturally, it will be amazing. But for how big it is, I would have liked a larger water container so it does not need to be emptied daily. The drainage hose it comes with is only 4 feet long. I will have to buy a longer one which seems like i shouldn't have to for a unit of this price. But it does what it is supposed to great. My basement smell is gone.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. This water tank in the unit can collect a maximum of 14 pints of water. You can set up the unit for continuous drainage in order to avoid draining the unit manually and frequently. The length of the drain hose is determined scientifically keeping in mind the amount of water it can drain using the force of gravity. We do not recommend using a longer one. Please feel free to write to us at usinfo@jmatek.com for more assistance and information. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Replacement for old unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace a Frigidaire unit that faithfully served us for 3+ years. By the way, I highly recommend purchasing the Geek Squad Plan on any dehumidifier as all brands are notorious for only lasting 3-4 years before they fail. I am on my 5th different one in 20 years. I have purchased protection plans on the last 3 and have been able to use them on all 3. This unit is in our basement of our brand new home and it does a great job. New houses are prone to extra humidity from the drywall etc. needing time to dry out so a dehumidifier is essential. This is set up to run right into our floor drain so it doesn't require any monitoring. Took about 5-6 days to reach the set humidity level but once it got there it has been maintaining it. Nor sure if it is 100% accurate but the basement does not feel damp at all. Love the large display on the front panel so I can see the humidity level at a glance. App. is handy but I don't really use it that much. It does work as far as changing the fan speed, humidity level etc. as long as you are on the same wi-fi network. Time will tell how long it will last but I have the 4 year protection plan so I am ready. Highly recommended.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Drain hose

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set-up and use. While tge included hose is not long it works for me and is great to have.

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance, Noise level

    Rated 5 out of 5 stars

    Does great job getting moisture out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and fairly quiet. Gets the job done. Easy to remove the water from the storage bucket.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Good unit

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet unit that is easy to set up and use. Air quality is better now.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Dehumidifier performance

    Rated 4 out of 5 stars

    Good dehumidifier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good dehumidifier, at par with home labs albeit the capacity needs to be confirmed

    I would recommend this to a friend
  • Pros mentioned:
    Dehumidifier performance

    Rated 5 out of 5 stars

    Great for environmental control.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, actually impressed in comparison with my 220pint per day Sante fe, it actually outperforms it, so I bought another, and took out the big commercial unit. Im controlling humidity in a 600sq ft grow room. And for those that don't know the needs of that, let's just say they work extraordinarily well for their size.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Dehumidifier performance, Noise level

    Rated 5 out of 5 stars

    awesome dehumidifier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great, is quiet and performs perfectly. I recommend this product

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet and works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this running for a while now and it's super quiet. It removes a LOT of water from the air. Replaced an old one that was way louder and would not remove more then a cup of water a week at the end. This sucks the water out of the air as intended.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our units make use of dual motor technology, making them quieter than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Wifi
    Cons mentioned:
    App functionality

    Rated 2 out of 5 stars

    Dehumidifier is ok, Wifi capabilities seems broken

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Dehumidifier works ok. It also comes with Wifi capabilities, but in order to use it, you have to use Honeywell-air-comfort mobile application. But using this app I'm unable to register. The basic user registration flow does not work! Unable to create a password! Also, seems this bug is at least 6 months old based on reviews for this wonderful application. Not cool at all! Hope the vendor will fix it soon. https://apps.apple.com/us/app/honeywell-air-comfort/id1473235421

    No, I would not recommend this to a friend
    • Brand response from JMATEK
      Posted .

      We are sorry to hear about the inconvenience caused to you because of the Wi-fi set up for this unit. Our customer support team will be able to look into all your concerns and troubleshoot for you. please call us at 1-800-474-2147 between 8:30 am and 5:30 pm EST Monday – Friday, or send us an email at usinfo@jmatek.com, with the reference code BBB0524. We' look forward to hearing from you. Thank You ! JMATEK

  • Pros mentioned:
    Dehumidifier performance, Noise level

    Rated 5 out of 5 stars

    Great for the large area that I have.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and is runs with little sound. Added longer drain hose and it works great.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 5 out of 5 stars

    Performs Its State Purpose Well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our basement is approximately 2200 sq ft, and this unit replaced two older, smaller units. After a full month's usage, it has proven itself up to the task. I connected a drain hose to allow continuous use without emptying. I have reduced the humidity setting as the basement has dried out. It offers many other control options that, admittedly, I haven't had the need to try out. But it is doing exactly what I bought it for, with a minimum of intervention and effort on my part.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely quieter than previous units used w the same capacity. Having Wi-Fi/Bluetooth abilities definitely make a better user experience, push notifications regarding full water bin or being able to change settings without having to physically get to the unit main benefits. Unit also doesn’t seem to run as hot or exhaust as much hot air.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. Our units make use of dual motor technology, making them quieter than most others in the market. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Rated 4 out of 5 stars

    Good value; take care when you empty it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had about six dehumidifiers of various brands over the years and this one is the best so far. Knock on wood! It works as you'd expect it to with a couple of exceptions: 1) The "target humidity" control is not very sensitive. If you set it at 50% or something like that it simply keeps running. That's not a deal-breaker but it's contrary to what the instruction manual says. 2) No matter who manufactures these, they don't pay any attention to how difficult they are to empty. The water retainer is very difficult to aim accurately so if you're pouring into a sink or toilet, you're like to make a mess. It takes practice and finesse. Everything else is fine. It works very well.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. There is a 5% threshold when the desired humidity setting has been reached. The compressor will shut off once the relative humidity is 5% lower than your desired setting. The fan will continue to run for up to 3 minutes to cool the motor and will then shut off. Operation restores once the relative humidity is 5% higher than your desired setting. This might explain whyyou feel that the unit keeps running.
      Al instructions to empty the water tank are mentioned in the manual. Please feel free to write to us at usinfo@jmatek.com or call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), for our customer support team to assist you further. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Dehumidifier performance, Noise level

    Rated 5 out of 5 stars

    Joseph

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the dehumidifier. Very quiet and very efficient.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Pros mentioned:
    Dehumidifier performance

    Rated 5 out of 5 stars

    Questionable if its actually 70 pint or just a 50.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought one and it ran for 4 days then read a E3 gas leak code and wouldn't stay running anymore after that and had problems with the app set up, and there is no instructions on how to set up the app with the humidifier. Other then that I returned the one that wasn't working and am currently trying out another one that seems to be working good for now.

    I would recommend this to a friend
    • Brand response from JMATEK
      Posted .

      Thank you for your review! We're happy to hear you're satisfied with the performance of our Honeywell Smart Dehumidifier. We are glad to hear you were able to return and use another unit that is working fine. Our customer support team will be able to look into all you product related concerns and troubleshoot for you. Please call us at 1-800-474-2147, Monday - Friday 8:30 AM - 5:30 PM (EST), or send us an email at usinfo@jmatek.com. If you haven’t already, remember to go to HoneywellAirComfort. com/product-registration to register your product and warranty with us. Thanks again! JMATEK

  • Cons mentioned:
    App functionality

    Rated 4 out of 5 stars

    The product itself works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had no problem setting unit up, works right out of the box. It did a great job of removing humidity from the air. The only downfall is using the app to control it remotely. The app takes a lot of memory and does not respond or allow you to set it up. They were working on that issue.

    I would recommend this to a friend