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Customer Ratings & Reviews

Honeywell - T5+ Smart Programmable Touch-Screen Wi-Fi Thermostat - Black / Gray-Front_Standard

Customer rating

Rating 4.5 out of 5 stars with 77 reviews

  • 20%
90%
would recommend to a friend

Expert rating

Rating 3.5 out of 5 stars with 5 reviews

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Customer ratings & reviews

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Page 1, showing1-20 of 77 Reviews
  • Rating: 5 out of 5 stars

    Easy setup!

    Posted
    Redbandit
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I researched quite a bit on smart thermostats (Nest, Ecobee etc.) before deciding to get Honeywell Lyric T5 for the following reasons: 1) My existing thermostat is a Honeywell so I want to minimize any chances of compatibility issues 2) I did not need a lot of super smart features (and paying for them) - I just need something that I can control with my phone when I am in or outside of the house 3) I love the features of putting the fan on circulation mode and also the auto mode where the thermostat will decide to turn on the AC or the heating automatically depending on the temperature. These features meant that I can basically leave the system to run on its own with the house always on the right temperature and with the air circulating. 4) You do need a C wire to be able to use this though they have an option to work around that. If you don't currently have a C wire, I suggest getting an electrician to set that up once and for all as I imagine all smart thermostats will need this going forward (the C wire is to power the thermostat so that it can connect to the WiFi etc.) 5) I prefer the Lyric design as it is modern and sleek with it's brushed grayish/black colors. I cannot get used to the round design of Nest for some reason. Also the touch screen interface is much easier to use than Next (though I mostly use my phone app to connect to it). 6) There has been feedback from others around WiFi setup issues but I didn't experience any of that. I have a mesh WiFi setup with Netgear Orbi with both 2.5G and 5G on a single SSID and there were no issues with the Lyric connecting on the 2.5G automatically (it only works on 2.5G).

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Fantastic thermostat, and the best value out there

    Posted
    JohnnyV
    • My Best Buy® MemberMember

    All things considered, this is a fantastic unit and probably the best WiFi thermostat for the money out there… AND the fact that it comes with a c-wire adapter makes it a steal! It’s got great features--geofencing, time scheduling, voice control with Siri, Alexa, Google, etc., temperature alerts (which is really nice if you’re worried about freezing pipes like I am in Minnesota), intelligent comfort and smart response learning, and the Honeywell Home app is great. It was breeze to set up, even without a c-wire, and it looks GREAT on the wall. It does not have remote temperature sensors/multi-zone and motion detection—but to me, those features don’t make sense or add value for most people. There were a few WiFi disconnect issues when I first set it up (as some other reviewers noted) , but after a day or two it seemed to better calibrate with the wifi and auto-downloaded a firmware update which seemed to help and fix the issue. It works perfectly now with an occasional brief disconnect once or twice a month--which is completely normal. Tip: Make sure you closely follow the included easy instructions (especially if you need to install the c-wire adapter), and there are some helpful Honeywell videos on their support site too. I’m extremely happy with my T5+ WiFi thermostat. Great Job Honeywell!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Sleek Design, Fewer Bells and Whistles

    Posted
    Silver
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased two of these, one for my upstairs HVAC unit and one for my downstairs HVAC unit. With no prior experience I installed them myself using the included instructions, and it went fairly smoothly. I like that they include label stickers for the wires in your wall in case they are not color coded. Connecting to my wifi was also simple. I love the look of the thermostats--very sleek and minimal. The footprint of these are smaller than traditional thermostats, so I'll have to add a little touch up paint to the newly exposed wall area. The thermostats themselves are easy to use, but the app could use some improvement. My main gripe is that you can only use the schedule feature or the geofencing feature, not both. It would have been nice to be able to program a schedule, but then still have the geofencing kick in as a backup when you're away outside of the scheduled hours. Overall I think this thermostat is an excellent, cost-effective alternative to the higher end wifi thermostats out there.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Quirky

    Posted
    Voiceover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I installed the T5 according to the directions, which were easy to follow. It worked, but I noticed that when the outside temperature got below the mid-40's and the inside temperature got below the heat setting the heat pump would not turn on because the thermostat went into "wait" mode. Once the outside temperature got above the mid-40's the heat pump would turn on and heat the home. Several calls to customer service have not resolved the problem. It's not the heat pump because I reinstalled the old thermostat and the heat pump turns on when it's supposed to no matter what the outside temperature is. I'll probably reinstall it in the spring but for now it's sitting on the shelf. I also think the app could be more robust; for example, it said "heating" when it was actually in wait mode.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great WiFi thermostat for the price

    Posted
    JakJak
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thermostat was somewhat to install as a replacement for my existing non WiFi Honeywell. Their universal mounting plate is somewhat small so fat fingers will need a little more time and patience. My system has an electric heat pump with emergency heat and A/C. Simply match the wires to the colors and letters from the existing installation to the new one and that’s it. With this setup however you WILL need to perform a manual setup so keep the instructions handy. I also have a Honeywell Smart Color thermostat but it doesn’t use the same account/app as this one. Honeywell should unify their thermostats so there is a single interface to control them. I don’t like switching apps for each device.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Don’t waste your time

    Posted
    MeanRedbird13
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    If your looking for a smart thermostat, keep looking. Don’t waste you time with the Honeywell T5. Tried two of these and returned both. The first one connected and stayed that way for about two days, then disconnected itself and I could never get it to reconnect to the WiFi again. Returned it and tried a second one and could never get it to connect. During setup, it would briefly say it was connected but then ultimately not connect. I have numerous smart devices throughout my home and had no problems with any of them, except for this one. There’s a reason you can now get the T5 for just over $100. It’s because it’s junk!

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi MeanRedbird13, thank you for your feedback regarding your experience with our thermostats. We will use your feedback to improve the customer experience when installing our products. If you are to install our thermostat feel free to reach out to us via chat, phone, email or social media. Have a good day! Honeywell

  • Rating: 5 out of 5 stars

    Easy to use and sharp looking

    Posted
    Avenger429
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Installation was very simple, and I was up and running within 10 minutes. Setup was guided and easy as well, and adding other admin users is a breeze. Have yet to get my first gas bill after this was installed, but I can already tell this is much more efficient than the old thermostat in both keeping the place warm, and also reducing the temp while we are asleep and/or away from home.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works well but install tricky

    Posted
    pckeys
    • Verified PurchaserVerified Purchase

    Had to spend an hour on the phone with Honeywell support tech to get it to work properly. Replaced an older mercury type unit and thought I had it done correctly, but burner wouldn’t engage even though the fan would come on. Had to move some wires around down in the furnace terminals and add a jumper wire to get it to kick in properly - Honeywell tech was great and got me through it all without any problems once we hooked up on the phone and went through what needed to happen. Great service!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Collapse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My thermostat turns off when I leave and turns on when get home! I love it! You can set it to home/away/sleep. Whenever you’re home, you can set it to whatever temperature you want while you’re home. When away, you can set it to a temperature that won’t kill your gas bill! My thermostat turns on before I hit my driveway. When I walk in, it’s already at the temperature I like! With sleep, you set the temperature you want before heading to bed. It’ll do it for you automatically! I love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Honeywell 4 life

    Posted
    Jace
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought a nest originally and it did not program with my wiring. I should have just bought the Honeywell originally but the nest came with a free google home. Needless to say after troubleshooting with the nest csr I decided to purchase the Honeywell. Honeywell has exceeded all of my expectations and makes me very happy. I can’t believe how big of a difference there is. Saving money also on my power bill!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    You dont need a "C" wire!

    Posted
    Mikeyjay
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Love this wifi thermostat! My HVAC system did not come with a C wire and I was able to attach the supplied wiring harness adaptor in order to use this thermostat in my home. That and the Geofence option makes this a must have. Using GPS, the system knows where I am at and will adjust the temperature settings to a preconfigured level when I am within 5 miles of my home. And vice versa of course.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent thermostat

    Posted
    Member6
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought the T5+ to replace a Honeywell WiFi Smart color thermostat because we wanted HomeKit compatibility. It was on sale for $123 and we received a $75 rebate through an energy initiative program. More than happy with this thermostat and app. Easy to install and connect (15 minutes) Seamlessly added to HomeKit and it looks great!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Smart Thermostat!

    Posted
    ThePharesWheel
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've had this smart thermostat enough time now to complete an honest review. I am not good with electric setups by any means but I set this up myself and connected all of the wires! Don't pay someone else to do it as the directions are pretty clear. The device works as expected and seems to be cutting down on our electric bill! Love this item and highly recommended for anyone!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Can be tough to install but great for the price

    Posted
    repentantgamer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This smart thermostat isn't as flashy or full of features but it works pretty well with HomeKit. The Honeywell app is a little glitchy at times but if you have HomeKit or the Google/Amazon apps you'll be fine. Make sure you have a C-Wire before installing, this can be the trickiest part and took hours for me to figure out.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great entry level smart thermostat

    Posted
    Kbattles
    • Verified PurchaserVerified Purchase

    The T5 thermostat is fairly easy to install, you do need minimum technical knowledge. Setup of the thermostat is simple. The schedule options are not very flexible and it is not a learning thermostat like the nest. Still a good wi-fit enabled thermostat for the price!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great!

    Posted
    DebeGB
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Works just as well as the Nest. I’ve had both, and this works perfectly and is half the price of the Nest! The wiring needing adjusting when I installed it and Honeywell customer service texted with me to get it up and running.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    ok

    Posted
    jptico
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    works great but not so easy to install , I had to google the blue wire and the app set up because some setting on the cell phone ( data use ) that blocks the install, I only the heather because I installed in winter and so far works great

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great thermostat for price

    Posted
    Brian
    • Verified PurchaserVerified Purchase

    This thermostat was very easy to install. It had easy to follow instructions and included labels for the wiring so you don't mix up the wires. The app is very easy to use and you can control the temp manually or set a schedule. Excellent product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Never again

    Posted
    Charlie
    • My Best Buy® MemberMember

    This is my third Honeywell wi-fi thermostat and the first one was trouble free but 2 and 3 were bad. I kept having trouble with them losing wi-fi connection. I bought a Nest and it’s been great. I should have bought a Nest in the first place.

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi Charlie, we understand it can be frustrating when a product doesn't work as expected. If the thermostat continues to lose WiFi connectivity we want to ensure proper installation and router settings. If you have any additional questions about our thermostats, please reach out to us at 1-800-633-3991. Have a great day! Honeywell

  • Rating: 4 out of 5 stars

    Nice

    Posted
    Brandysue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It is nice, but the instructions and description are not that accurate. I can't figure out how to make it "learn my habits" and it states that it will auto switch from heat to cool, and I have yes been able to force it to that.

    I would recommend this to a friend