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Customer Ratings & Reviews

Honeywell - True HEPA 465 Sq. Ft. Air Purifier - Black-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 418 reviews

would recommend to a friend



Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
  • Rating: 5 out of 5 stars

    Good stuff at a decent price.

    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I'm a lifelong allergy sufferer. I tend to roll with the punches and each season brings about their own ailments, but I've transitioned into Winter being the worst. I usually load up on the usual suspects (musinex, corticosteroids, saline rinses, allergy pills), but I will still develop a classic runny nose, bad sinuses and the dreaded post nasal drip and tickle in my throat. Being outside does help but only so much. This Winter has kicked it up a notch and I'm not alone as my fiance is also feeling it for the first time which makes our household a coughing, sneezing mess. We did all the ground work including steam cleaning head to toe, blower and ductwork cleaning and certification and making sure to use high grade filters, but those particulates still seem to get the best of us in the Winter and my throat is in a constant case of tickle/cough. After reading numerous reviews, this unit seemed to provide the best price:performance ratio so I picked one up to give it a try. The instructions and usage are straight forward. 3 HEPA filters and a large odor/particulate filter that sits on top of them with a massive intake fan that throws out a massive amount of air depending on setting. The unit has three settings (low, med, high) along with a "turbo" setting when you want to circulate a room as quick as possible. I work from home, so I decided to set the unit up in my computer/office area, shut the door and set it to turbo. Turbo is very loud, but that is to be expected. I had it running for 20-30 minutes before I sat down to work. I had grown so accustomed to hacking and sneezing in my office while working that it took me almost an hour to realize I hadn't hacked or sneezed not once. Another hour passed and, nope, no hacking or sneezing. As a test, I took some of my work and laptop to my living room and worked from there and within 10-20 minutes my old nemesis returned and I was once again hacking and sneezing. I opted to move the unit to the living room and let it run all day and when my fiance got home her much less than mine hacking and sneezing was basically non-existent. We both agreed the air smelled much cleaner and fresher, which was a plus, but mainly the greatly reduced (me) and effectively neutralized (her) hacking and sneezing was the big winner here. Another plus is it is fairly light weight and has two handle grooves on each side for easy transport to move it room to room; but I'm so impressed with this thing, I will be buying another just for my office that I can leave on low/med and one for the main living room. On low, this thing is near in-audible. Medium you can hear it but it isn't bad. High is definitely present and accounted for and Turbo is clearly short for Turbo Jet. Be warned it isn't small nor compact so it will be noticeable. The power cord has decent length allowing it to be placed as desired in most cases. With all the above being said, will this be a miracle cure for everyone? No, of course not. Worst case scenario, you help clean and purify your air even if you continue to suffer in the same or other aspects. Best case, it is able address much (if not all) of your allergy, dust, mold, spore, particulate problems and help you breathe better and reduce symptoms (which it has done for myself and my fiance). Two Thumbs up.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Honeywell product is useless and so is Best Buy!

    • Verified PurchaserVerified Purchase

    I bought this unit after reading so many reviews only to find out that it does nothing to rid the air of simple dust and odors. It is rated at 450+ sq ft and supposedly turns the air over in that space once every 12 minutes. I use it in a space that is about 390 sq ft and, even if I place it on the my large desk, the dust keeps piling up and I keep sneezing. I am also very disappointed with Best Buy because they claim that no refunds can be issued after 15 days unless you belong to their elite program. Funny thing is that most places honor most appliances and devices like this for 30 days with no questions asked. I tried to return it last week (within 3 weeks of purchase) and was told there were no refunds. I guess we senior citizens are used to the good old days when a store was happy to have your business and willing to go the extra mile for the customer. A waste of $300 for the product is also a guarantee that I will not recommend Honeywell's product to anyone and will never shop Best Buy for anything again.

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi Matt!
      Thank you for the rating of our Honeywell True HEPA. We appreciate the time you took to share your feedback and to give us the opportunity to make improvement for future products. We’ve shared your comments with our Engineering and Marketing teams. Thank you for helping us make the Honeywell better. -Joey Honeywell