Main Content

Customer Ratings & Reviews

Honeywell - Wireless Home Automation Kit - White-Front_Standard

Honeywell - Wireless Home Automation Kit - White

Model: RCHS5230WF1008WSKU: 6290760

Customer rating

Rating 3.6 out of 5 stars with 22 reviews

  • 10%
68%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-17 of 17 Reviews mentioning:
protection
  • Rating: 3 out of 5 stars

    Basic Do-It-Yourself Home Security

    Posted
    Janine
    • Tech Insider NetworkTech Insider Network

    Honeywell is among the brands who continue to innovate with regards to home technology. Their new Smart Home Security Starter Kit,* for instance, brings many sought-after features, and not simply for those having a'smart home.' For one, it's Alexa-enabled, if you want to make use of that. And being able to control the Honeywell base unit from an app is super convenient. @@@@@ Please note: this is a Starter Kit, but you are able to purchase additional accessories with which to supplement this basic home security system. Getting the Starter Kit connected and set up, was just as easy as described. This is one of many positives about the variety of home tech available on the market today. Companies really do seem to understand that we may have many devices on our home network, those which we use every day, and they need to be able to work together, as well as, be simple to set up and manage. So how does this work? Simply put - the Honeywell Smart Home camera base station senses motion and/or unexpected activity and records a video clip with audio, which is stored in your free 24-hour cloud storage (once you create a Honeywell Home account). Using the Honeywell Home mobile app you can set up facial recognition, change security modes, review video alerts and activity history, and look in on your home while you are away. There's also the option to add other users, and the app even gives you the weather temperature for your local home area. One of the most useful (to me) and quite frankly, most fun aspects of this Honeywell security system, was being able to give the base unit voice commands - you can find a list of commands in the device settings. There are also corresponding lights and sounds, depending on the particular mode setting. Although the camera boasts 1080p HD video, I found the picture coming through on my smart phone to be a bit laggy, even with my high-speed internet connection. The remote control key fob is to be used when you are at home to change your security modes, and while this is a nice accessory, it was somewhat redundant to me, since you can do the same things via the app (which I prefer). Something I consider worth mentioning would be the cost. As more and more choices are becoming available on the market for home security technology, most specifically those in the "do-it-yourself" category, for what you get in this basic starter kit, it does seem a bit 'pricey' to me. The expense of a device of this type should at least make it a viable alternative to what is offered by security services for monitoring your home environment. Overall, however, I found this Honeywell Smart Home Security Starter Kit adequate for my needs, though I myself would definitely want to get some more window alarms to go along with it, so as to really feel more secure.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Alot of buck with little bang

    Posted
    Marvlus
    • Tech Insider NetworkTech Insider Network

    Pros: Good camera Small footprint Aesthetically pleasing to the eye Remote interaction with speaker Easy setup Cons: Price Alexa responsiveness is iffy Extra charge for facial recognition Can't be connected to emergency services I thought having Alexa combined with a security system was a good idea, however this unit falls short. The better idea concerning the Honeywell would be just security because Alexa doesn't recognize you at all times. I do like that the bevel around the camera can be turned to provide privacy while at home if you wish. The starter system comes with two seniors that can be mounted or doors or Windows. You get a chime if it's opened, which is nice if youre in a remote area of the home. There just aren't enough options this system provides that makes it worth the expenditure for me. It may be well suited for a small area such as an apartment, however if you want a real system for a home or business there are better options.

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi Marvlus! Thank you for taking the time to review the Honeywell Wireless Home Automation Kit! We are glad to receive feedback, that way we can see what our customers think and what we can improve. Enjoy the rest of your day! Honeywell

  • Rating: 4 out of 5 stars

    a nice DIY security system

    Posted
    nickcal
    • Tech Insider NetworkTech Insider Network
    • Top 250 ContributorTop 250 Contributor

    I've had the opportunity to work with lots of different home security set-ups. Some of them are just simple cameras and other include motion sensors for windows. I've tried to make my home as secure as possible with the aide of smart devices and connected apps. Since I've had a lot of experience with home security systems, I was excited to test out the new Honeywell Smart Home Security Starter Kit. The starter kit's made up of: a camera base station with Amazon Alexa built-in, remote control key fob, two access sensors for windows and doors, mobile app with video and alerts. The Camera Base Station features a 2MP HD camera with 1080p image sensor, 147o wide-angle view, night vision, and motion detection. Audio is captured using a 5W omnidirectional speaker and 3 microphone arrays and 2-way audio and an 85dB alarm are also included on the camera base station. The base station is the brain for the rest of the system. Any motion detected from the sensors are filtered through the base station, which sends the notifications to your phone. It connects to devices through Z-Wave. One of the unique features of the Honeywell system is facial recognition and scheduling. You can program the camera to recognize certain faces and when they should be appearing. For example, if your child gets home from school the same time every day, you can tell the camera to notice that time and face as'safe'. That way when they arrive at home when you are gone, the system doesn't alert you to potential invaders. On the other hand, if your child comes home from school with a friend, the camera will see that person as a foreign face and send an alert to your phone. Setting up the system is pretty painless. First you download the Honeywell Home app. One of the things I noticed right away was that the app will ask for access to your HomeKit data if you are using an iOs device. This is because the app controls all of Honeywell's smart home products - some of which are HomeKit compatible. The Smart Home Security Starter Kit's not compatible with HomeKit, but it will connect with Amazon Alexa and Google Assistant. Once you've the app downloaded and your account set-up, you connect the camera base by showing it a QR code generated in the app. This is the easiest way I've experienced to connect a smart device to an app. This process took a total of about 2 minutes. The door/window sensors are installed with the help of 3M tape. These are quite a bit larger than some other sensors I've used, but their battery is supposed to last up to 4 years without needing to change the batteries. The key fob can set the alarm system to one of its four modes - Home, Away, Night, and Off. This is a big convenience when you don't want to pull your phone out of your bag or pocket when you've already got your keys out. Once I had the system set-up, I found that it worked pretty well. I had the camera set up in my living room and I was constantly getting notifications for movement. The door/window sensors also worked well although I did notice that when the door sensor was tripped, I had approximately 30 seconds to disarm the system, while the window sensor caused the alarm to immediately sound. I also thought that the camera provided a very clear image and video captured from the motion that was caught by the camera. I love being able arm the system by telling the voice assistant to do it. It's a very easy way to make sure your system is ready for any unwelcome guests. My final opinion is that it's a great do-it-yourself security system but it's a bit pricey at $450 for the starter kit. I can recommend the system based on its ease of use and successful testing.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Easy to Setup, Easy to Expand

    Posted
    TheHodster
    • Tech Insider NetworkTech Insider Network

    The Honeywell Wireless Home Automation Kit is an easy to use, easy to expand home security system. The kit consists of a wireless base station with camera and two sensors. The base station setup was extremely easy and can be performed through the Honeywell Home application in IOS or Android. The unit can also be controlled through Alexa or Google Assistant. In operation, the system performed well. We live in NC and during the recent hurricane Florence we had to evacuate for over a week. During that period, we were able to monitor our home through the base station camera and the remote application. The starter kit retails for $449 and does not require a monthly plan. I consider the price a little high for a starter kit. Also, if you want to have additional cameras, you incur a $14.95 per month cost.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great DIY Home Security System

    Posted
    SimpleLiving
    • Tech Insider NetworkTech Insider Network
    • Top 500 ContributorTop 500 Contributor

    This is an excellent DIY wireless all-in-one home security system. The best part about this system is that there is no long-term contract or monthly fees. With this method, you purchase the starter kit system, do the self-monitoring, and add additional easy to connect devices. The starter kit system contains the basics: the camera base station (hub), two access sensors for windows & doors, and a remote-control key fob. The setup is straightforward and only took a few minutes. I just plugged the camera base station, download the app, follow the app instructions to complete the installation and connect the other sensors, cameras, and devices. All sensors are battery operated, so more struggles with wires or plugs. I had to create a Honeywell Home account to complete the setup. The app has a feature to invite additional users to the security system by just entering their email. The other users must also download the app and create a Honeywell Home account to gain access and manage the security system. The hub is the crucial component and comes integrated with Amazon's Alexa and allows the system to be automated. Its wide-angle camera produces HD quality videos and records sounds. I was impressed that while viewing the camera video, I can zoom in and out. The apps allow two-way audio communication to your home. The hub has both a speaker and a mic, but I am not sure if the additional motion viewer cameras come with a speaker or mic. You can ask Alexa for weather, news, and other information but it does not play Amazon's music (not supported on this device). The hub allows connection to other Honeywell smart products and third-party z-wave products so that you can connect a thermostat, leak sensor, lights, locks, garage openers and more. The hub lit up that can be seen from the outside, and it helps deter a break-in. The alarm is loud enough to scare away an intruder. Overall, I am satisfied with this DIY smart home security system. It is simple to use, does an excellent job of protecting your home and is a good smart device to upgrade home. The best part of this self-monitoring system is that there is no long-term contracts or fees.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Potentially most comprehensive security system

    Posted
    TechBuyer
    • Tech Insider NetworkTech Insider Network

    There's a lot of DIY home security on the market now but many rely on the cloud and other devices in a smart home ecosystem. The Honeywell Smart Home Security System is a good start into consolidating devices but there's still a lot of room for improvement. +Setup is simple and still relies heavily on your smartphone, in fact you need a smartphone to not only set this system up, but to also get the most out of the system. +Good motion detection, facial recognition and alerting. You will want to make sure you have facial recognition for all household members as well as setting up their phones with the Honeywell Home app. +Geofence allows the Security Hub to change settings based on proximity of your smartphone, so if you leave the house it will change to away mode once all household members have left. The downside is if you leave your phone at home, it may not turn on to away mode. +Alexa and Security voice commands work well giving you another $50 echo dot type device in the House. +Video resolution is good and not too laggy. There's still a lot of negatives and kinks that need to be ironed out. -When manually changing modes, you can't cancel or interrupt the process. You can reduce the default 60s but it's annoying you can't cancel the change and switch modes. -Expensive, the security hub is a nice unit but the key fob is too large to be useful and has the same functions as the phone app. The entry detection sensors are nothing special and competitors sell 2 for the same price. -Lights on the base are obnoxious and constantly flash green. May be able I change this but I didn't see how. -Alexa music is not enabled yet. The hub recognizes the commands but no music plays and the app says the feature will be available later. -Storing video requires a $5 per month or $50 per year subscription. Local network storage options (NAS) would be ideal. -No mounting hardware or mounting holders like Linksys Velop. Honeywell clearly recommends mounting on a shelf or table but the option to sit it on a wall fixture would be ideal. I expect Honeywell will continue to make improvements as this is clearly one of the most advanced Security Hubs with the most upgradability and functionality on the market with Alexa and Google Home enabled. It will be interesting to see if other options come out that are as good or better.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A solid hardware-based security suite

    Posted
    Kris1973
    • Tech Insider NetworkTech Insider Network

    HARDWARE: I'm impressed by the fit and finish of the hardware. The door sensors provide multiple mounting options with extenders for the sensors and holes to mount with screws if desired (screws not included). The camera base station is a nice unit. It works well and looks nice when placed in a central location in the home. The key fob has been of little use to us, as we use our phones to control the unit, but it seems to be of good quality and has excellent range. SOFTWARE: Here the picture is less rosy but it's easy to update and improve the software (hopefully). I found the default setting of alerting on every sensor trip (every open and close of the door, for example) to be very intrusive on my phone. Unfortunately, there does not seem to be a way to set time of day (or any other) limitations on these notifications: It's either on or off. We have also had a two scary moments where the house has been empty, but the camera has alerted us to the presence of a "person" in our home. We returned to find no sign that anyone was in our home and the camera's saved video for the event also shows no indication of an actual person or indeed of any of the reported movement. These glitches aside, I have been able to configure the device to add a little peace of mind without the expense of a full security service subscription or the annoyance of constant alerts on my phone as family members check the mailbox - it just takes a little work with the default settings and reviewing video of the occasional false alarm. We haven't taken advantage of the paid Honeywell service to augment the capabilities of the system yet as we haven't seen the need. However we may consider the expense once the movement and person-recognition features become a little more refined in the software.

    I would recommend this to a friend

    • Brand response

      Honeywell Support

      Hi Kris1973! We truly appreciate the time you took to share your feedback and to give us the opportunity to make improvement for future products. We take your customer experience very seriously, Honeywell is committed to constantly improving and this would not be possible without your voice. Thank you again and have a great day. Honeywell

  • Rating: 3 out of 5 stars

    Needs improvements

    Posted
    Honestreviewer151987
    • Tech Insider NetworkTech Insider Network

    Packaging: The starter kit comes with 2 sensors and couple of extenders along with a key fob. The included key-chain remote could use a few more inches of plastic, as it's too small to be a remote and too large to fit on a bundle of keys. This is not a very useful for me as I use phone to switch status. Setup: It took me less than 10 minutes to set up the Honeywell Smart Home Starter Kit. We will need to download the Honeywell Home app for iPhone or Android device. The setup wizard on the app was pretty simple and straight forward to complete the installation. Camera quality is quite good. The live camera feed is great for peeking in while you're not at home. Honeywell needs to improve facial recognition feature. I registered my face, but the Honeywell smart home security base station camera could not recognize me specifically, even as I stuck my face directly in front of the camera. It wasn't until I re-registered my face that the camera was able to accurately identify me. This feature is also limited to two face profiles, which seems extremely limited for any household. There is no professional monitoring available with the Honeywell smart home security kit which is a downside. Though we can get added benefits by paying a monthly membership fee - videos stored on Honeywell cloud. While the system is armed, an LED at the bottom of the base station will slowly pulse green. If a door is opened in the house, the base will switch to a white light and begin an accelerating 1-minute countdown. The 85-decibel alarm will sound off at the end, and while it's certainly alarming to anyone standing near it, the sound is not loud enough to attract attention from outsiders. I could barely hear the alarm over construction at my neighbor's house next door. The 85-decibel alarm is certainly alarming to anyone standing near it, but it's not loud enough to attract attention from outsiders. Honeywell has programmed some proprietary voice-activated security commands into the base station, which we can engage by saying, "OK, Security." When you use phrases like "I'm leaving" and "Bedtime," the base station will switch to Away and Night modes, respectively. Bottom Line: For do-it-yourself smart home security systems to be worthy buys, they have to be easy to set up and user-friendly. The Honeywell Smart Home Security starter kit certainly meets that criteria, but it simply costs too much for all the other stuff that's bundled in. The security camera works fine, but its facial recognition features are subpar for a device in this category. This product can have more improvements.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Handy and useful

    Posted
    Bappy
    • Tech Insider NetworkTech Insider Network

    Honeywell solution is good and basic with additional sensors for doors and windows. The base station has a built-in camera microphone and speaker, the speaker is Alexa capable for Amazon services. I have not used that function. The camera has a wide field of view with a clear HD picture. It can send you alerts when motion is detected along with alerts for when the sensors detect that a door or window was opened. Initially I had a problem with one of the sensors which required me to remove the battery and reset it before I was able to use it successfully. Overall this is a pretty good starter solution for those that want to basic home security system that is expandable with additional sensors and cameras. It was very easy to set up, you must download the mobile app to set up the system. There is an optional face detection feature available so you can determine when?known?people are detected. In addition you can have everyone in your family download the mobile app and set a geofence which will turn the system on and off depending on if a person is within the geofence. Tough order to have my kids use this feature as it increases the "creepy" factor from what they told me. But overall I think it would help as they never are without their mobile device and away mode you would cut down on false alarms or the need to manually engage. The System also comes with a key FOB which you can use to control the status of the system . Overall I found system to be pretty well integrated basic security camera with the additional functionality of having sensors that you can add for windows and doors. My wife found it pretty annoying that every time the door opened the system chimes but I found it functional. Also found it appealing that The system would log door entries where sensors were installed along with of course logging motion. I would recommend this as a basic system and I'm thinking about buying one for my elderly parent so I can keep tabs on them both visually and when they open an entry door. Pros: - nice looking device - more capabilities than basic security camera systems - polished mobile app - expandable with addition sensors and devices - geofencing capabilities Cons: -would be nice if you can pan and zoom camera, although it has a wide field of view - sensor setup can be tricky.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Off to a Rocky Start, but Ended Up Being Okay

    Posted
    Steve62305
    • Tech Insider NetworkTech Insider Network

    First thing I'd like to mention is many of the other reviewers knock this system for not being something that it never said it was, a full-blown, monitored security system like ADT. It says right on the box "Starter Kit" and "Self-Monitored System". It's for DIYers, it doesn't cost thousands of dollars, it's expandable by purchasing more very reasonable $39 sensors, and the subscription is optional. For me, all indications are that this is an affordable foundation for building a pretty decent, self-monitored, security system. And if you live in a small apartment with one entry door in the front and one window to a fire escape in the back, then this starter kit's all you're going to need. For me and my home, I like the system well enough that I'm going to invest $234 in 6 more sensors to finish outfitting all my ground floor windows and doors. Like most new products this starter kit wasn't born mature. For instance, the included instructions are lacking an assortment of helpful information. One missing piece of info caused me an unnecessary call to Honeywell Tech Support. The instructions cover the Lights and Sounds of the base station, but make no mention of the LED inside each sensor. The first of my two sensors connected correctly to the base station. The second sensor's internal LED rapidly flashed red from the moment I pulled the dielectric tape from the battery compartment. There was no mention of this LED anywhere in the instructions and other than removing the battery, I could find no way to make it stop. Being at a loss for what to do next, I called Honeywell tech support. Who, BTW, was very, very helpful. There is also a little, white, round button on the side of each sensor and it's not mentioned in the instructions. I'm guessing it's maybe a reset button. Also, the meaning of the blue light on the base station is not mentioned in the Lights and Sounds section. The instructions make no mention of how to pick up and complete the installation process if the initial process fails for some reason. Finally, nowhere is it mentioned if the system can communicate with multiple installations of the Honeywell Home app. Given the Geo-Fencing feature it makes sense that it would. However, I went ahead and tried it on a second Android phone and it worked fine. Same with an iPhone. All notifications are sent to each phone and each phone can control the base station. Operationally, this is a pretty decent DIY, starter, security system. Lots of nice features. Excellent audio and decent video. I absolutely love that it's completely wireless (except for line power to the base station). Physical installation couldn't be easier, just plug in the base station and then peel and stick the sensors to doors and windows. I'm hoping the sensor's advertised 4-year lithium-ion battery life comes true. But, I'd imagine that actual battery life will depend on the frequency of the sensor opening and closing. The battery in a frequently opened front door sensor will probably need to be replaced long before the battery in the sensor on a never opened basement window. Overall, we're very happy with this starter security system and we plan to immediately expand it with more sensors. Other than the instructions needing a thorough review, I have no other reservations in recommending this Honeywell Smart Home Security starter kit to others.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    I love it! It’s worth it!

    Posted
    mrjlwilliams
    • Tech Insider NetworkTech Insider Network

    This was an easy setup compared to my previous home security system, and it as fast. The starter kit is the way to go if you're unsure, because you get the basics to start you off. Then you can add later if you want to. The system camera reaches much farther than I though it would, shining all across my living room and kitchen. Even the back door can be seen. It has a very wide angle on the camera, so it will catch most anything. You will need some kind of Smartphone or tablet to set it up, and that the only drawback I've found. What if a person doesn't have those things? At any rate, this is an awesome starter security system. Buy it now!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    HONEYWELL Steppin' Up

    Posted
    greenrita
    • Tech Insider NetworkTech Insider Network

    For a number of years, I have been anxious to cut the cord to eliminate the annually rising cost of my conventional security subscription service. Although Honeywell doesn't allow a full divorce from the expense of a monitoring solution, the monthly subscription is a fraction of what I currently pay. And, so far, I don't see a need to subscribe for full cloud storage; so, I subscribed for a trial period to test features available on the Honeywell basic plan ~ $14.95/mth. Depending on the status of your psyche about emails and tech related tasks, the increase in independence from an expensive monitoring service requires an increased level of interaction to establish parameters and preferences. To minimize frustration, I scheduled a block of time to integrate this new set of app management duties into my already hectic life. As happened to me, a couple of snags required calls to customer service. New tech is always a trade off when we sacrifice our privacy for convenience. So, I was pleased that when I did not want 147 degrees of 1080p HD coverage of my activities, I was able to rotate the cuff over the camera to protect my privacy and turn off the microphone. But, I found that when the base station is unplugged, the back-up battery keeps coverage running for hours, good for when there's a power outage but not good if you want to disable the base station or the very intense alarm and don't have time for a 911 tech call. And, when the battery fully discharges, your solar/wind install kicks on that power wall for the'total smart home prepper few'. LoL! Though I have 3 doors I'd like to cover, I mounted the set of 2 access sensors that come with the unit at my back and front doors to compare to my existing service. Voice recognition of humans is already afforded via Alexa and Amazon; but, looking forward to a fix so I can stream music and cell phone service. For those with animal companions, I learned a forthcoming upgrade will deliver 'audio detection analysis' to give barking dogs a pass and, I suspect, your birds, cats, komodo dragons, et al. Moreover, I learned another new upgrade will be able to segregate the audio of your smoke and radon alarm as 'not intruder'. But, for those sensitive to EMFs (electro magnetic fields), bear in mind that, to quote the manual: "the system complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body." But, every "body", dependent on blood type genetics and your current load of environmental toxins, has variances in tolerance for EMFs. So, know your limits before adding another load, especially if you are trying to sleep near the base station. The price point is ball park with the competition; but, looking forward to the updates that will make the base station compatible with other expandables such as the Apple Home Kit and other popular potentials. With the promised downloads installed, the start-up price is worth getting off the my more expensive monthly contract, especially with included features i.e. facial recognition, geofencing, sounds and lights to deter intruders and the ability to support multiple viewers via the app from any location. To side step the expense of add-ons, I have to evaluate the compatibility of cameras I have on hand with the Honeywell platform, something I should have thought about before signing on. But, when fully integrated with the basics, the separate purchases required for 1 additional door contact and 2 windows may still be a better deal than my long term contract.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very versatile-- so many features in one!

    Posted
    DarR
    • Tech Insider NetworkTech Insider Network

    I have experienced multiple alarm systems, from old school ones to new ones-- this one rolls in most of the good features you find in different home security systems. 1) easy to install. plug and play, including sensors. no need for in depth technical knowledge to put this together. instructions are grandparents-safe. 2) built in camera and siren. no need for separate items. just this simple kit itself will suffice in a basic house with two entry points. the camera itself has facial recognition. camera is also clear. 3) app is simple-- you can arm and disarm through your phone and it can link your phone to the system so it can automatically arm/disarm as you enter your residential area (geofencing) 4) built in alexa - if you are an alexa fan, this one has it too- on the same device! 5) talk remotely through the device-- it acts as an intercom! I was checking out the camera as I was in the bedroom when I saw my 6-year old son wiping his dirty hands on the couch! I spoke through the camera that I caught him doing it and he hears this through the device that's 10 feet away from him. 6) voice commands - you can arm / disarm the system through the fob, a phone, or your voice! I could have given this 5 stars but the internal logic is still buggy (and I already reported it through honeywell support). all of these can be easily fixed through a software update-- however, right now, it still has these glitches (at time of me writing this) so just be aware to avoid frustration. a) when I turn off the system or disarm it when I get home, I expect the motion detection to turn itself off. it does not. my phone blows up telling me that there is a person detected at home-- of course! I didn't want to turn off my notifications because those actually come in handy when im away from home (to get alerts while away from home)-- I have to manually disable motion detection after disarming or turning the security off. the app is simple but it does not have the flexiblity to customize device behavior depending on mode. b) adding it to google home / assistant is not working. I dont think there are commands available that link it to google assistant. not sure why it is currently advertised that it can be connected to google.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Wait for the promised Future Enhancements

    Posted
    GH06903
    • Tech Insider NetworkTech Insider Network

    The Honeywell Smart Home Security System is a great idea that is executed poorly and not ready for prime time: it has Alexa built in and looks better than an Amazon Echo, however, it will not perform one of the most important features of an Echo; music playback. It is promised as a future enhancement, but there is no ETA for it. As a security device, it is a camera/speaker combo that watches your home when you aren't there. It has a long-lasting battery backup, pairs seamlessly with Honeywell and other branded motion detectors (indoor and outdoor) and window alarms, and reports to your smart phone when any of the sensors are triggered. There is no monthly service fee required unless you want images saved in a database for up to 30 days. First you must download the Honeywell Home app and set up an account. That was pretty quick and easy, but the setup was a little troubling. It did not connect to my android phone right away, finally I reset my phone and it worked. There was no mention of this troubleshooting step in the app. The system does have people detection and you can add faces the system will recognize. This feature is supposed to tell you who has entered your home. It took several tries to get good enough pictures of each member of my household, and when those people entered the house, it wasn't always sure who it was. Maybe this will improve in future releases. One thing that I did not like was when I armed the system, there was no way to stop it. I had to wait for it to arm before I could set it back to home (disarmed). There is also no way to have the system call the authorities if there is a break in. You do get an alert on your phone and the siren sounds, but if you are away from home and do not have your phone at hand, you wouldn't know about it. You can only hope that the loud siren will scare them off. Overall, I found the Honeywell Smart Home Security System to be fairly weak. I could see this being a quick and easy system for a small apartment or perhaps an RV, but for a house, this wouldn't be adequate protection. For the price, this system should have all the items that are listed as future enhancements already available and working. It seems that Honeywell rushed this to market. Considering Honeywell's other high quality products, I expected better.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Good Starter System For Basic Home Monitoring

    Posted
    DotNetJon
    • Tech Insider NetworkTech Insider Network

    I've never owned a home security system before, so this unit's my first attempt at setting one up myself. The package contains the base station w/ camera and Alexa functionality, 2 window/door sensors, and a 4 function keyfob. I personally think the price is a bit high for what you get, so it would be best to wait for a sale in my opinion. I was surprised to find only 2 sensors... would be a better deal if they had 4-6 included in the kit. I actually had a business trip planned a couple days after receiving the kit, so I was excited to test it out on my trip! The night before my trip I got everything setup and configured in less than a couple hours. I had a bit of trouble with making the sensors fit correctly on one of my doors, because of the way it was built, but other than that, the setup and configuration were very straight-forward. I downloaded the app on my Android phone, setup my account with Honeywell, and setup the Amazon Alexa to my Amazon account without any issues. I already have an Alexa, so that part was painless. The app lets you configure the base station, and setup the door/window sensors. There are 4 modes the security system can toggle between: Home, Away, Night, and Off. The Geofence capability is nice, and very easy to setup so that when you are within a certain area it automatically switches the system to Home, and Away when you are outside the defined area. I did find the minimum area to be a bit large (about a 2 block radius for me), and wish it could be smaller so when I'm at the neighbors across the street it would see me as away. Just have to remember to set it to Away manually using the app, or keyfob, or using a voice command through Alexa. So, back to my business trip! It was very cool to know when motion was detected in my house! It was also an extra sense of comfort being able to check in and "talk to" my pets through the app. I decided to subscribe to the $4.99 plan so that I could have a 30 day video history and 1500 video clips. First month is free, so I can cancel in a month if I don't feel it's necessary. The free plan allows 24 hours of video history, and there is a $14.99 plan for 60 days, 3000 clips, and unlimited extra cameras. The video clips record automatically when in Away mode, and are 30 seconds long. The app has a nice history view where you can review all the notifications, and video clips in chronological order. You can adjust the base station volume using the app, setup the wifi connection, add/remove users, devices, and change settings like whether or not the camera is on is Home and Night modes, change the Entry/Exit delay in 15 sec intervals up to 60 seconds so the system gives you a bit of time to open and close a door before sounding the alarm. I plan on adding a couple outside motion detectors and a few more window sensors. The video was fairly clear, although sometimes not the easiest to see on the phone screen. It would be nice to be able to set the length of the motion detected clips to longer than 30 seconds. I think overall there are many things that could be improved upon in the application, but it does the job fairly well. There is facial recognition, but it was a bit tricky to setup and took several attempts at certain angles it wants you to position your face at while it's mapping it out. You can add individuals and get notifications when that person is detected. If I had to recommend this to a friend, I would tell them to look at a few options before deciding on a system. For my needs, it's better than what I had (nothing), and offers some pretty neat / useful features! So far I'm enjoying the system, and am looking forward to seeing what features Honeywell adds over time.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Like it, but want to love it….

    Posted
    jestro88
    • Tech Insider NetworkTech Insider Network

    As the review title indicates, there are a lot of good things to like about this DIY home security system, but at the price point, I want to (and need to) love it, and I'm not there yet. The cost is a lot for what is a bit of a middling security experience. Packaged components out of the box are the base station, keyfob remote, a pair of sensors and power cord. Bear in mind this is a starter kit, and after installing the two door sensors, it feels short for my small house in terms of parts. The base unit itself is a stationary 1080p camera on top of an Alexa Z-wave hub and speaker unit, including a light feature base (colors and strobing for various modes and functions) and decently loud siren functionality. Well-constructed and sleek, but with its own shortcomings (see below). The key fob has four buttons covering the basic security modes- a little large for a keychain, and too small to be a real remote, this unit lies somewhere between. The door/window sensors are well made, and were easy to apply to both a standard front door and a sliding patio door. The setup was a breeze after downloading the intuitive looking app and essentially identifying and registering all of the aforementioned pieces. Everything went as advertised, and within no more than 10 minutes, we were ready to experiment and learn the system. This is where we started to identify what felt like shortcomings for the end user. This base unit is great looking, but as a stationary camera unit, the only place that made any sense for security purposes in my house was on top of a china cabinet, where it could capture both front and rear door. I love the 140+ degree angle of view, it really does well getting the whole house front to back in, but as a cylinder-based design, this really begged for some ability to pan or move the camera. I have a much lower end camera in my basement to watch my dog when we are at work, and for less than $40, I can pan almost a full 360 in most directions. This at least could look at left-to-right action. Night vision and motion detection were pretty spot on, although I was getting more than a few random motion alerts during the day with no corresponding video capture of anything of use, indicating a false alarm. The live-streaming was a good experience, but the feed would have difficulty loading about 25% of the time. Overall ability to review 15000 video clips over 30 days for free is great. In general, we loved the capability to peek in during the day while at work, whether to check on the house or see my kids get home from school. The two way mic works good as well, good for a quick hello to a child just home from school. The sensors worked spot on every time, and although the alerts seemed cumbersome to me at first (you can customize when and what type of alerts you get. @@@@@@@ , I really started to get a sense of personal security while away when I received indication that the front door opened and closed just when I expected the kids home from school, or my wife home from work. Facial recognition was not the opportunity it should have been, and isn't close to there yet. It (mostly) recognizes my face, not so much my wife, and only allows for two profiles in total. I could set up the kids, but the odd ability to only use the facial recognition for a two hour window has me ignoring the feature completely at this point. At the price point, it should be a home run feature, not a lingering unfinished detail. Another great feature is the Geofencing ability, which creates a circular zone around your phone location to auto-enable the away mode once you get out of a certain range. This starts with a 60 second countdown (beeps) before arming that allows family members without phones (kids) to hit the fob and let the system know they are still home. My only issue with this feature is that the smallest zone is still a little too large, I can be out at the convenience store getting milk and I'm still 'home'. I also happen to own an Amazon Alexa tall speaker, and was really hoping to retire that one to another room, but the Alexa functionality in this unit is so limited (at this time, Honeywell has promised it is seeking to expand this) it really offers no real reason to get rid of the other one yet. Outside of the basic command functions that allow you to set the level of security you want, it is otherwise really basic in scope, and misses some real opportunities with SMS, music streaming, etc. Some of those to come, from what I have read, but it doesn't live up to the price point. Some real shortcomings out of the box that may have you reconsider your choices is a lack of professional monitoring as an option, or cellular backup. It is really a simple self-contained solution, but one that is really small in its offering for the asking price, and a bit of a mixed bag for what you get. To feel complete for a small house, I will need another camera for a separate level, an exterior camera and at least two more sensors for other doors to complete a 'base' package, but that would bump the costs to almost $900. There are too many vendors offering similar parts and pieces or entire packages for less that are more feature-rich, I'm not sure that the benefits exist yet with this particular system to justify the costs. Honeywell could provide some software updates that unlock some of this potential and erase some of the doubt over lack of features, or polish to the features it has, but it isn't there yet. I like it enough to use it, but I should love it at the cost required to get in the door. Not recommending at this time, but I'm hoping time and updates to the overall software allow me to revisit my first impression. It really is a great base to start from, but not at the asking cost and 'alpha test phase' feeling. Needs some maturing.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does the job but is the cost justified?

    Posted
    Crasher
    • Tech Insider NetworkTech Insider Network
    • Top 100 ContributorTop 100 Contributor

    The Honeywell home wireless kit is supposed to be an entry level smart home automation system that provides built in home security with Alexa to help serve as your assistant. And while it may serve to provide its base function the question really remains for the consumer is, is the cost really worth all the hype? In this review im going to go over its functions and how well they work. My goal is to hopefully provide some insight as to rather or not this will end up being a good buy. First off lets talk about what you can expect to receive out of the box. Keep in mind that this is a starter kit only. You will get the base station, which serves as your camera and Alexa built in, power cord, wireless keypad, two sets of window/door sensors and instructions. Set up is done very easy and the free app, which is pretty much necessary, will walk you through the set up. I had mine all set up and ready to go in five minutes and that includes mounting the sensors. Mounting of the sensors can be done one of two ways, you can drill them in however no screws are provided or simply pull off the adhesive strip they come with and stick them on (this is the route I went). Through the app you can label what sensors are where i.e. front door, window, etc. Location does play a part in how the alarm will react. For example sensors placed at a door and labeled as a door will cause the alarm to do a countdown if the security system is tripped. This gives you about 30 secs to disarm it. Sensors placed on windows won't give you a countdown but will sound the alarm immediately if they are tripped once the alarm is set. This is a pretty smart design and one that I was surprised to see. You have different entry/exit delay settings you can have to fit your style. You can choose from 15,30,45, and 60 second countdowns. Now through the app there are a few functions you can control. You can control how you wish to arm the system, which there are four functions provided. Home, away, night and off. Home means your sensors won't activate the alarm however every time a sensor is activated it will give you a little ring from the base station letting you know that someone opened a door or window. The camera won't be on or record in home mode however there is an option to change that if you would like it to record in this mode. Away mode will arm the system and trigger the alarm if any of your door/window sensors are tripped. In this mode the camera will record anything that triggers its motion sense. The camera itself won't set the alarm off with its motion sense so if you have pets you don't have to worry about them activating the alarm. Night mode is the same as away mode with only one slight difference. In night mode the camera won't record if it detects motion unless the alarm is going off. However there is an option to change this if you would like it to record while you are sleeping. The off/on mode simply powers the system completely off so that no recording or functions are taking place. This function seems more for use of party's or simply if you want some privacy. There is night vision built in and well....its night vision. The quality is ok and everything you would expect to receive for night vision. As the sun goes down and night vision comes on video quality does drop but quality will all depend on your available light source for the camera to function. The app also allows for Geofencing. What Geofencing does is it allows you to set a perimeter around your home however big you want it to detect when you are near. It can be as small as a city block or as wide as a 100 miles out. What this does is when the alarm is armed it will automatically disarm it for you once you enter the set perimeter via gps. This is kinda of a nice feature to have so you don't have to fumble around with the key fob or pull out your phone to disarm via the app. The app will also let you set up people detection and set up what times you wish it to be active. This was one area that I felt was pointless and dumb. You only get a 2 hour window that camera will monitor faces. All it really does is lets you know under your notices that a person was recognized in your home and uploads the video clip. There is an area where you can supposedly train it to recognize people such as family or friends but as of right now that function is very basic and doesn't seem to work well. Maybe they will improve this function with future updates. So to recap the only real difference about people recognition is its labeling. Depending on your set up, when motion is tripped the camera will record either way, however if it is within that 2 hour window of people detection then it will simply label it as person detected if it detects a person, that's it! Now lets talk function of the actual system. First lets talk about the base station. The base station houses Alexa and if you have an Alexa app simply say "hey Alexa" followed by whatever you wanna ask. If you own an Alexa you already know the drill so I won't waste time on it. There is a mute button there and an action button in the center. If your base station is flashing amber or red or is acting weird simply tap on the center of the head and the base station will alert you to any problems it may be facing and how to correct it. The base station also has a built in volume control. Simply move your finger around the edge of the top of its head either clockwise or counterclockwise to raise and lower volume. The base station also has a rotating window that will close the camera lens shut in case you don't want it recording whatever it is your doing. There is a built in two-way mic also. So if you are at work and you see your kids in the kitchen you can talk to them and they can talk to you. Sound quality was actually very clear and the mic worked pretty good. The volume is a little low when using the app to talk to someone through the camera however voice quality is crystal clear and can be heard easily. The security system also allows for push notifications through the app. This is a nice feature to have because you want to stay on top of what is going on in your home however I think they kind of over did it just a bit. You get a notice for everything, and I mean everything. When the alarm is tripped the siren is very loud and high pitched. If you have any dogs the pitch of the sound will definitely get there attention. When the alarm is triggered the bottom of the base station will light up red and rotate similar to a police light. When the alarm goes off you will get a push notification letting you know what is going on and then you will be given two actions at that point. You can either silence the alarm and shut it off or another button is present on the app that simply says "call". If you push this button it will call the police for you on your phone. The base station also has a few smart commands you can give it as well. For example if your leaving for work you can say "ok security, im leaving" and it will automatically arm the system for the Away setting. Now just like all systems there is a price plan. You start off on the free plan which gives you 24 hour of cloud storage supports only 1 camera and 50 clips of video. The next two plans $4.99/mo and $14.99/mo. The 4.99 plan still only supports one camera but gives you 30 days of storage at 1500 clips. The 14.99 plan lets you hook up unlimited cameras and gives 60 days of storage at 3000 clips. Here's my final verdict. This is pretty much your basic set up and there really is nothing break away from this design that warrants this price point. While this set up does what it was intended to do it just doesn't seem practical for any home owner seeing as how one camera and two sensor is simply not enough. Whats even worse than that's the fact that they force you in to the $14.99/mo plan if you wish to add any more cameras on this system. So here is why I gave this 2 stars. I actually own 3 other security camera systems and none of them require you to enroll in their membership if you wish to add more cameras to your system. Not only that but at this price point I own a system that was about the same in cost and came with 4 cameras that all streamed 1080 with 4 window/door sensors. Simply put I felt Honeywell is doing their consumers an injustice by offering this entry level set up when there are many other competitors out there doing it cheaper while offering more hardware without forcing you in to a monthly plan. The only real use I could see anyone benefiting from this would be someone who lives in an apartment with only two entry ways. Other than that this just is not going to work for anyone who owns a home unless your willing to shell out more money for more hardware plus enroll in the $14.99/mo plan. Save your money and go with a different set up.

    No, I would not recommend this to a friend

    • Brand response

      Honeywell Support

      Hi Crasher! We take your customer experience very seriously and we truly appreciate the time you took to leave your feedback after working with this product. It is invaluable as we are always looking for ways to improve and this would not be possible without your voice. We would like to take a look further into this for you. At your convenience, please send us an email to honeywellhomestech@honeywell.com We have opened a case #00776759 for you. Thanks! Honeywell