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Customer Ratings & Reviews

Hoover - Cruise Bagless Cordless Stick Vacuum - Gray-Front_Standard

Customer rating

Rating 3.9 out of 5 stars with 133 reviews

75%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 133 Reviews
  • Rating: 1 out of 5 stars

    Stick to a broom. More efficient. Better price.

    Posted
    MandaMalice

    First, I wanna make my level of 'expertise' clear: I've cleaned professionally for 20+ years (Daycares, law offices, bars), I have two teenage son and a messy husband. I'm very familiar with a vacuum. My husband bought this vacuum for the stairs on our new home. 1) I have a GREAT dislike for the new "Lithium Battery" crazy. First off, they are not as 'Green' as the hype tries to get people to believe. I highly suggest everyone read up on it. But the bottomline is Lithium must be mined and mining isn't something known for being 'Green'. My other issue with lithium batteries is you can not leave the appliance on the charger. While this may not be a big deal with power tools it's a very bad idea with things like a vacuum used more in emergency cleaning situations. Meaning, while you can plan ahead to make sure your power drill is charged before you use it on a big project, you can't plan ahead to clean up a coffee grounds, kitty litter or toddler related mess. 2) The 'dirt cup' is very, very small. 3) When you push the power on, there is a delay. The suction has to build up for a moment. Miss the days you could just pull a dustbuster off the wall, it work immediately and you hang it back on the charger. As for the stairs, I'm sticking to using a broom. It's more efficient and can be bought for much better price.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Very impressed!

    Posted
    golfer393

    Received this vacuum from Best Buy yesterday. I charged it and vacuumed several rooms in my house (both hardwood and carpet). I have a dog so regular vacuuming is essential. I purchased this since it will make it easy to go from room to room without dragging a cord around. This vacuum is very light and has excellent suction. I can't imagine anymore suction from a cordless vac. I must say, I am very impressed. On short carpet/rugs it is excellent. On hardwoods, (after turning off the beater bar) it did fine. The only negative here is that the vac head is a little rough on the hardwood. I wish that they made a head specifically for hardwoods. It seems to run for quite a long time on a charge. The additional accessories are nice and will make vacuuming furniture, ceiling fans, and stairs very easy. Overall, I'm very happy with this purchase especially when you compare the price to the very, very similar Dyson.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Disappointed

    Posted
    KSmith
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We purchased this vacuum for light cleaning, but it has been very disappointing. It seems to work well for little bits of pet hair on larger area rugs. However, when used with the bare floor attachments, it doesn't have enough suction to pick up the debris. When used in an area with bits of dog food left behind by our dog, the power head just pushed the crumbs around rather than picking them up. The few that were picked up got stuck in the brush roller and in the flap between the hose and filter and blocked suction, causing the whole machine to shut down. Each time we disconnect the hoses for a new attachment, crumbs and debris come out from areas in the hose that blocked suction. We'll be returning this unit and trying something else.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Garbage

    Posted
    review25
    • My Best Buy® MemberMember

    I purchased this several months ago and it is completely useless now. I used lightly and infrequently and performed the general upkeep as needed. The brush roll stopped working first. I brought it to a Hoover authorized repair facility that blamed the dust blocking the filter. I cleaned the filter which is washable according to the instructions. When I plugged the unit in the battery failed after charging several hours and the green light immediately turned red. Once again I got in touch with Hoover and they said I needed to do a battery reset. I tried it and the unit still won't work. Hoover will not refund the product and they don't stand by the garbage they sell. I will not purchase anything from them in the future.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Broke after 5months of light use

    Posted
    Chandler

    I purchased this unit like in July 2017 and the unit broke as of Oct 2017. When i say broke meaning it still runs, but anything that it picks up it drops down back on the ground when you are vacuuming, as you turn it off, everything you sucked up gets dropped on to the ground. It was great when it was working. Stopped using this vacuum, when it started having issue. I have already cleaned, it removed any debris from stick, from the canister and washed the filter out. Not worth buy. Sorry Hoover but this is inferior product compared to my old first iteration of the Dyson stick vacuum. Still working great after many years of use.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Chandler, We're sorry to hear you are experiencing issues with your Cruise and want to help. You mentioned the vacuum not pulling debris to the dirt cup, which sounds like you may have a clog. You'll want to disassemble the dirt cup and thoroughly rinse the separator with water and make sure there is no debris stuck in the inlets. Clogs can also occur in the nozzle head, so make sure to disassemble that as well and check for any clogs. Finally, rinse your filter with water and make sure to let it dry completely before placing back in the vacuum. In order to prevent this from occurring again in the future you will want to make sure to clean your separator and filter every 4 uses or so. We hope this helps, but if you continue to have issues with suction please feel free to reach out to our cordless customer service team at 1-888-679-2121 or message us on Facebook. Thanks! Jenna Hoover

  • Rating: 1 out of 5 stars

    Hoover Cruise Oct. 23, 2016-Feb. 23, 2018

    Posted
    Tommy
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved our Cruise. It’s cordless. It’s versatile. It’s innovative in design. But then we began to have suction issues around five months ago. We ensured that all the airflow chambers were cleared and that the filters remained spotless. Our Cruise would trudge along the carpets fibers after some foreplay and aftercare. However, today it refused to do its job. It would leave behind more debris than what was previously on the floor. We tirelessly attempted to resuscitate our Cruise by referencing the owner’s manuel, Reddit threads, and the deep internet. We finally decided to pull the plug on this lifeless and cordless being. Goodbye Cruise and hello broom.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Tommy, We're so sorry to hear about the death of your vacuum, but we may be able to resurrect the Cruise. Seeing as you have only had this vacuum for about 5 months, you should still be under warranty if you have your receipt or registered your product. With that being said, please call our Cordless Customer Service team at 1-888-679-2121 or message us on Facebook, if that is easier. We truly want to get Cruise up and running again, so you can continue to use it for your needs! Thanks, Jenna. Hoover

  • Rating: 5 out of 5 stars

    Great vac for inbetween

    Posted
    Burt
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We have tried out several stick vacs, from the shark, the hoover, the dyson and the hoover topped them all. We use this for quick in between vacs along with our roomba and break out the oreck for our regular vac days. With 3 pups you need great stuff. We have had them all so for the regular vac we choose oreck over dyson, our roomba picks up more than shark, dyson, and others and this little hoover stick vac is amazing. Easy clean, great suction, awesome battery life along with light weight. The hoover wins on stick vacs

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Perfect stuff

    Posted
    Oberchecker
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I was searching for a very effective cordless vacuum cleaner, because I clean my house every second day from dust at the wooden floors and didn't like to move the cable from outlet to outlet. Due to the fact that I have a powerful Shark vacuum cleaner for the seasonal cleaning, I needed a light, but powerful device for the quickly jobs. After searching and reading and comparing I chose the Hoover Cruise - and I made the right decision. It's light and strong and has all the useful extra devices I need. The battery lasts for the whole 2 floors of my house and I never ran out of power, so far. I love it!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    excellent value for a good vacuum

    Posted
    bestbuycustomer274761
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The hoover cruise is an excellent choice. It cleans well, it is well designed, the battery will last 30-40 minutes continuously with the brush attachment on. It does require frequent emptying of the dirt canister. The filters are easy to clean, and it goes into hard to reach places well. If you're looking at a dyson but not thrilled about the price, this is a very competitive alternative for less than half the price.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Oh! The Places You Will Go!

    Posted
    BuckNaked
    • My Best Buy® MemberMember

    Every time I pushed this thing to move it forward, it would pivot and head off in either the left or right direction, neither of which did I want to travel. I spent most of my time reversing and pushing forward again trying to get it to cooperate. The design idea of it pivoting to make turns is a great one. It having a mind of its own is a bad one. It literally quadrupled the time it was going to take to vacuum my home.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for cleaning.

    Posted
    Kaitlyn

    Just purchased this vaccum the other day. It was delivered quickly which I was pleased with. I put it together and charged it like the instructions said. It took about 6 hours for it to charge yesterday. I just used it for the first time today and it picks up dirt and debri very well. Works better than $20 vaccums I’ve been buying. The only down side is that the battery doesn't last very long and takes a long time to charge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good cordess stick vacuum

    Posted
    fctrek
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This stick vacuum does exactly what I wanted and expected. It's perfect for quick mess clean up, daily kitty litter clean up on tile, and in between major vacuuming of the carpet. The battery seems to last at least three or four hours in between chargees, which is nice. The handheld part has to be removed to empty the dust cup and I wish it was a bit easier, but that's a minor detail. Overall, this little vac does exactly what I want, and for a great price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love it!

    Posted
    Alex
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I really enjoy this cordless vacuum, i just take it off the charger and start using it around the house. It's so much easier than the old vacuums where you have to pull the cord around everywhere you go. It's super easy to use and powerful. The only thing is that it fills up fast, but it doesn't bother me. Overall, it's a great vacuum!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Battery too expensive

    Posted
    Tone
    • My Best Buy® Elite MemberElite Member

    I purchased this with the primary intension to use on my car, but the wand and nozzle is too long and too big for that. And without the wand, it is too short with other attachments. Wish it has a shorter wand for the job. Also, the cost of a replacement battery is way too high, almost as high as the vacuum itself. If someday you need to replace the battery, it is better to replace the vacuum.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    don't waste your money

    Posted
    lala11
    • My Best Buy® Elite Plus MemberElite Plus Member

    Worked acceptably for the price for a few months - the suction was not what we were hoping, but we managed because of the price. Now, 6 months in it hardly works at all and my husband has been diligent about cleaning it out, etc. We are now looking at the Dyson sticks and wish we had just done so in the beginning. Very disappointed. Just invest in the better product from the beginning.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor battery

    Posted
    Tiki
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This machine worked great for a few weeks. It was picking up cat crunches, scattered cat litter and small dust particles. It did not clean close to the base board or to the walls. It was not able to deep clean the rugs but did a decent job of spot cleaning. It was necessary to constantly clean the brushes of tangled hair and threads. The vacuum can not stand upright without being supported.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Great concept, bad battery

    Posted
    Tmaury05
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We have replaced the battery twice. We are going to try for a third time. The vacuum works great as long as the battery works. It is simple and convenient. Our problem with that battery is that after you charge it, it only works for 5 minutes. It worked great with each new battery, but they slowly get worse each time.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Pretty good.

    Posted
    Gonzo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I like the price compared to the other models out there and the suction is pretty good. Run time is great so I guess the only thing I don't like is the part of the vacuum where suction intake is at has no roller so it pretty much slides on the hardwood floors, looking at it after first use you can see the scrapes on it. Guess I'll have to get creative , anyway for the price you can't go wrong!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Very powerful for a wireless vac

    Posted
    Miracleman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Have had this vacuum for just over a month now. Had a similar Hoover model that ended up only lasting a few months so thought I would give this model a try. Very powerful vacuum. Only complaint is the battery life of around 20 minutes. Great for my apartment, probably not for a house.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Could have been more powerful

    Posted
    Aziez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Not as powerful as I had expected, needed to buy a regular vacuum to complement this. We use this most days as a maintenance cleaner and the regular one about once a month or so for a thorough clean. Does allow us to reach the corners of the ceiling etc to clean out cobwebs etc though.

    No, I would not recommend this to a friend