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    • Brand Response


      May 29, 2015

      Hi LongTimeBuyer,
      We apologize for the belt breaking. We have made improvements to the Power Path Deluxe and if you are willing, would like a chance to restore your faith in us. Please email John.Hitch@ttifloorcare.com so we can do so. Thanks! -- John, Hoover Customer Care Hoover

    • Brand Response


      November 9, 2016

      Hi Zwalters4, this is terrible to hear. We truly pride ourselves in quality customer care and we agree that service you've received was less than exceptional. This is unacceptable and we'd like to opportunity to rectify the situation and restore your faith. Please email Giselle.Arroyo@ttifloorcare.com for further assistance in this matter. -Michael, Hoover Customer Care Hoover