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Customer Ratings & Reviews

Hoover - Power Path Deluxe Upright Deep Cleaner - Iron Ore Metallic/Genesis Red-Front_Standard

Customer rating

Rating 4 out of 5 stars with 75 reviews

85%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
belts
  • Rating: 1 out of 5 stars

    Very disappointed in this item

    Posted
    Charlie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I read 15 reviews before purchasing this Hoover Deep Cleaner. Received it in a timely fashion. Opened and assembled it and began using it as instructed and boom....rubber belt broke within the first 10 minutes. Called Hoover and they sent another belt, replaced it and same problem. I will return this item this week.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Carpet cleaner until it breaks

    Posted
    Zwalters4
    • My Best Buy® Elite Plus MemberElite Plus Member

    Hoover doesn't make replacement parts besides the tanks and the belt. My belt pulley system seized up and caused the belt to break, they don't have the replacement part and told me my cleaner is junk and that I should buy a new one of their products. This is unacceptable and a terrible job on their end especially when you still produce the machine but don't have replacement parts .

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Zwalters4, this is terrible to hear. We truly pride ourselves in quality customer care and we agree that service you've received was less than exceptional. This is unacceptable and we'd like to opportunity to rectify the situation and restore your faith. Please email Giselle.Arroyo@ttifloorcare.com for further assistance in this matter. -Michael, Hoover Customer Care Hoover