Main Content

Customer Ratings & Reviews

Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 71 reviews

62%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
connection
  • Rating: 1 out of 5 stars

    App doesn’t work on IPhone

    Posted
    Andy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I should have read the reviews more carefully. The app will not connect the robot to WiFi. Thus, I cannot access any app features. I decided not to try the vacuum using the manual buttons on top of the robot because I want one I can control remotely and schedule. This thing was a big waste of my time.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Andy, thank you for taking the time to review our product. We totally understand your frustrations! We have listened to our customers and have since come out with an update to the app so it will perform properly, though it does take some time to connect. You can find an updated version in the app store (https://itunes.apple.com/us/app/hoover-home/id1239882212?mt=8). If you need any further assistance please reach out to us at HooverRogue@ttifloorcare.com or customer service at 1(800) 944-9200. Thanks! Hoover

  • Rating: 3 out of 5 stars

    Excellent design undermined by buggy software

    Posted
    PhilipM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    I really wanted to love this Rogue robotic vacuum. With the ability to create a digital map of an entire floor, above average navigation skills, and decent cleaning capability, the ingredients were all there. But the software, both for the control app and on the device itself, is plagued with bugs which undermine the value of what would otherwise by one of the best offerings on the market. Pros: - The unit can create a digital map of an entire floor, and a mobile app allows placement of virtual barriers on the map. This completely eliminates the need for the old style magnetic strips or other "virtual wall" devices used by other vacuums. - The hardware is very well designed, with good suction, an easy-to-empty bin, and excellent obstacle avoidance. I found that this unit handled getting onto rugs and around chair legs and other obstacles better than any others we've used. - Navigation skills are also very good, with the unit never seeming to lose track of position even when it gets a little turned around while bumping into obstacles or climbing onto rugs. - The mobile app allows you to check the status of the device, see the map of your home, and even see the location of the device on the map in real time. - Hoover claims 2 hour battery life. This alone could catapult this robot to the top of the class since the "return to base and recharge" cycle can drastically extend cleaning times. Any avoidance of the need to recharge is a big plus. Cons: - Buggy software invalidates most of the features above. The unit routinely completely forgets the map that was made. This requires the user to have the unit re-build the map and then to manually recreate all the virtual walls. Every time. And it happens regularly. - The mobile app and/or device constantly lose connectivity. The effect of this can be mild (need to restart the app to regain control) or very inconvenient (the map that was being created is lost). - Most times I've run this robot, it loses connectivity when returning to recharge. So it recharges, then backs off the charger to continue cleaning, but cannot connect and so it just sits there and does nothing. For this reason, it has only once or twice actually completey cleaning our approx. 1800 sq. ft lower floor. The engineering on this robot is a superb first effort from Hoover and affords the potential for this to market leading product, but until the software bugs are corrected it remains a piece of frustratingly unrealized potential.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent vacuum, room for improvement

    Posted
    Beradon
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    As I've come to expect from Hoover, the vacuum itself functions well at daily maintenance and it has a sleek look. Setup and the app could use a bit of help. Setup seemed to have trouble connecting to my WiFi, though once I got through that hurdle it wasn't too bad. General use is pretty good, it functions on a schedule and keeps the house clean, but again the app leaves much to be desired. It has stability issues, it does not alert when the trap is full or when the vacuum is stuck. Really the app feels like an afterthought. The best you may get out of this device is to not use the app after initial setup and just hit the run button on the vacuum. I hope some significant updates come down for the app to make this the 'intelligent' vacuum it claims to be.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review. We are continually working on updating the app and adding in features like push notifications that will notify you if Rogue is stuck. Thank you for your patience and stay tuned for updates coming soon! TTIFCHoover

  • Rating: 1 out of 5 stars

    Worst Mobile App Ever

    Posted
    joejon
    • My Best Buy® Elite Plus MemberElite Plus Member

    I had such high hopes for this robot vacuum, the vacuum itself is very good. The suction was very good, but the robot would get stuck all of the time. It would either get stuck on the ledge of our stairs or under chairs. The dust bin was also frustrating, there is a little plastic flap that always falls off. You also need to use the brush to brush off the filter screen every time. It is just not designed very well. Setup of the robot is also very frustrating, mainly because the app is so poorly designed. The app also crashes all of the time and always has issues connecting to the robot. My biggest concern with this robot is that a lot of the advertised features are not available even though the robot has been available for 3+ months now. For example, the app does not have push notification and the status updates to tell us what is going wrong with the robot are very minimal and not descriptive enough. After months of communicating with Hoover and them promising app updates, there just has not been enough improvement. I finally broke and returned the robot. After much more research, I purchased a Neato D3 robot, hopefully it will be much more reliable than the hoover rogue.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Takes the work out of vacuuming

    Posted
    allib
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's amazing to watch the Rogue do its thing and then see the routine dirt and dog fur that gets picked up. I always thought robotic vacuums were probably more of a gimmicky luxury that I could do without. Boy, have I been proven wrong. The convenience of being able to let the vacuum do it's thing while I get other things done has been wonderful. Plus, if you are a pet owner staying ahead of the pet fur is half the battle. Setup was pretty easy and straight forward. Manuals, packaging and instructions are designed with a bit of creative wording and flair which is kind of fun compared to the typical blah presentation. Installed the iPhone app which is straight forward to use. The Rogue runs a recon mode to map out one's house which can be used to set virtual boundaries that are off limits. Schedules can be set-up to program run times. The Rogue indicator lights will show battery charge, WiFi connection and need to empty dirt cup. When operating the vacuum has an acceptable noise level and proficiently navigates around objects and over things like area rugs. It's very rare that it gets stuck anywhere or can't navigate out of a tight spot. I feel that the cleaning job it does is quite good and the investment is worth it to take one routine cleaning chore off the to-do list.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad Rogue is helping you battle the pet fur! TTIFCHoover

  • Rating: 3 out of 5 stars

    Good cleaning bad app

    Posted
    DSPARKA
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I was happy to receive my new Rogue vacuum because of all the cool features that's packed. Hoover tried to make setup as easy as possible and I'm sure many people will appreciate that. To start your cleaning mission with the Rogue all you need is an outlet for the charger with enough room to place the docking station. I did my 3 hour charge and by hitting the play button the Rogue was on its way to help me clean my floors. You can see how it is analyzing your rooms so it can have a map ready to clean everywhere possible. The Rogue is a smart vacuum for many reasons. Compared to my other robot vacuum it navigates without bumping into everything which eliminates the extra noise. After the Rogue completed the cleaning it easily returned to its docking station. I checked the small canister and I will say it picked up a lot. I'm proud to say that the Rogue performed amazingly well when it comes to cleaning and that's the main objective. With the design I do like it but I would like to see it shorter in height so it can fit under more furnitures. The Rogue has trouble going under my tv stand and sofa. The app I cannot review properly. I did download the iOS app but I cannot get it to connect to the WiFi. I followed step by step directions to have it working but I continue to get a connection error. I'm not new to using WiFi so I can say that I know enough to know the basics of connecting a device to my router. I tried for hours and on different days but still no success. I included a picture showing the error. The error came up even when I made the WiFi insecure with no security password. Many of the features of the Rogue are from using the app so because I cannot access it I cannot give this a higher review without using the app. I will update my review with a comment if and when I can finally use the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! We're sorry you were unable to get connected. If you reach out to us at HooverRogue@ttifloorcare.com, we can help you personally. In the meantime, here are a few things to try: In the app, delete Rogue from the device screen by swiping left and pressing the trashcan. Completely close out the Hoover Home app. Factory reset Rogue by holding the Play/Pause button for 10 seconds. Wait for Rogue to reboot back up and then reopen the Hoover Home App. Try to set Rogue up again by pressing the + button. TTIFCHoover

  • Rating: 5 out of 5 stars

    Excellent vacuum that is smarter than most.

    Posted
    JimS
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    The Hoover Rogue vacuum is a very powerful little machine. It can negotiate difficult conditions with very little assistance from humans. I tested it both in my shop - concrete floors with rubber mats placed where I stand or walk a lot. The Rogue was able to handle the transitions between floor materials with no problems. I then used it in the living room. Low Berber carpet with runners atop the carpet. Again no problems. On to the rest of the first floor. Mixture of hard wood floors, with carpet runners and higher rubber mats in the kitchen. Again, no issues traversing the different floors. And in all cases, it did a great job cleaning the floors, as I always got a fair amount of material in the dust bin. The vacuum also always returned to its charging base when its job is done. Dumping the bin is a snap. It is accessible from the top of the vacuum, making it much easier to access than from the side like some others. There is minimal other places to clean occasionally. Overall, it appears to be very simple to clean and maintain. Up until now, I hadn't connected the robot to my WiFi or downloaded the app. Until you connect to the vacuum with your phone, it won't turn into the smart machine it can become. It just randomly wanders around until it decides it is done, and returns to the provided charging base. Installed the app, created an account, and then is when it got messy. I could connect to my WiFi, but the next step is for the Rogue to connect the Hoover's servers. After several tries, and calling support, we finally solved it by doing a factory rest on the vacuum. The install went seamless after that. So now you have a smart vacuum. You send it on a reconnaissance of your home, where it ma-s out the walls and other barriers. You can watch the map as it is discovered and built by the robot. When it has discovered an area it can clean efficiently, it will switch to clean mode and travel back and forth in parallel lines covering a rectangular area. Again, you can watch the progress on the map view on your phone. You are also able to set up a schedule to have the device follow. You can also create virtual walls on the map to keep the vacuum from entering an area. Overall, I am impressed with the logic and smarts this thing exhibits. It appears to clean an area much more efficiently than just random motion. It is a little on the noisy side, but I just leave the room when it is operating.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad you are happy with your Rogue. A tip on the noise level: Under settings in the Hoover Home App, you can change the performance mode to "Stealth Mode" which will reduce Rogue's noise level. TTIFCHoover

  • Rating: 2 out of 5 stars

    Above Average Robot Vacuum but Horrible App

    Posted
    abl001
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    First, let me say that I was pretty impressed with the build quality and appearance of the Hoover Rogue. I was also impressed with its ability to navigate without ramming into every object in its path like another robot vacuum I've had the displeasure of using. The Hoover Rogue performed much butter and did a good job of getting dirt, dust, and hair on my hardwood floor and tile surfaces. This can all be done out of the box without downloading the app. However, you need the app to take full advantage of the Rogue. Unfortunately, it took me quite a while to get the Rogue and app connected via my home WiFi. I've read that this has something to do with the SSID and whether or not you have a dual band (2.5GHz and 5GHz). I'm pretty tech savvy and it was a struggle. No new product in this day should ever have that much problems connecting right out of the box. Additionally, the app is clunky. I realize this can be easily fixed via updates, but you shouldn't have to wait. This should've all been resolved prior to the release. As far as cleaning, its much better suited for hardwood floors and/or tiles. It will clean carpets, but it's a very superficial clean--not like one you would get with an upright vac. That's what people need to understand. The Rogue will never replace an upright vac for carpet/rugs. It will, however, take care of light maintenance cleaning. I've two thin/light runner rugs that would sometimes fold up/crumple when the Rogue tried to go over it. It worked sometimes, but not every time. A heavier area rug I've didn't have this problem. All in all, I would've given the Rogue 3-3.5 stars simply because it was much better than my previous robot vacuum in almost every way. Why so low then? Because I just think robot vacuums are mostly an interesting trinket to impress your friends and family rather than serving a real practical use that would justify the price. I deducted 1.5-2 stars because of the problems connecting. I think the Rogue has a lot of promise for those who find it useful and worthwhile, but as it stands, there are lots of kinks to work out. It would've been worthwhile for Hoover to withhold the release until they were fixed but I'm sure there was a rush to market for the holidays. Pros: -Optical sensors work well -Doesn't ram furniture/walls -Quiet -Suction Cons: -Connectivity -App -Dust bin size -Price for function

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We are continually updating the app and improving the overall user experience. Stay tuned for updates coming soon. Thank you for the feedback! TTIFCHoover

  • Rating: 2 out of 5 stars

    A lot of bugs... but promising start

    Posted
    nkpstudios
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I will start this review like this. give it a chance. This is a great device with lots of bugs that will eventually be great. Next, is my usual breakdown of what I like and would change about it. -=|Things I Would Change|=- WiFi Setup and Compatibility -I've never had so much trouble with connecting something to Wi-Fi. Whatever chipset is used for Wi-Fi communication is just odd and clunky. I'ven't been able to properly and reliably connect the device to any form of secured network. The instructions explicitly state that 2.4GHz is the only type of network it will connect to. What they don't say is that the SSID has to be 2.4GHz ONLY. I run a mixed 2.4/5.0 SSID and 99% of devices have no issues connecting. They connect to the band they are capable of. Not this guy! Rogue is like no can do, I need 2.4GHz ONLY network just to connect. Now, not just any 2.4GHz network initially, one that'sn't secured. I couldn't get this darn thing to connect to anything until I set up a new SSID that was unprotected and put my APs in LEGACY (802.11b/g) mode. Then, magically it connected, seemed to download a firmware update, and then I was able to get it to connect to a secured 802.11n network. At least I assume it downloaded a firmware update because I figured that if I could get it on the internet Hoover probably had newer software for the thing ready to download that might fix some of these Wi-Fi issues - it's one of the features after all. In 2017 this was just silly and inexcusable. Poor Firmware out the Box Out of the box it will only connect to a 2.4GHz on an unsecured network. Most people have upgraded to better routers that are TriBand and offer A/G/B/N at both 2.4GHz and 5GHz. You have to connect to Hoover somehow to get the update. A not so techy consumer who does not have a background in IT or Networking will get frustrated and return this vacuum. It would be nice to have the vacuum connect through the app and load the firmware via Bluetooth or on its own WiFi network like GoPros or other devices do through an app. No Support for Android (as of 11/5/2017) Do you want to set it up on your Android? The app is nowhere to be found. A response from Hoover on here says the application for Android should be in the Play Store today, but it should have been on the Play Store weeks ago. You don't ship a product, advertise ON THE BOX that it has support for something, and then it's nowhere to be found. I've an Android phone and this is very, very, disappointing. EPIC FAIL! Simple solution, create the Android App BEFORE you advertise it has support for it. Apple App Feels Rushed The iPhone/iPad App is really just an iPhone app. It just scales up to iPad resolution like old apps did when iPads had apps developed exclusively for them. On my iPad the app runs in iPhone mode so everything is magnified. It's slightly clunky, but an improvement over the other Hoover app available. I've yet to have it reliably connect to my Rogue on the name network. The Rogue shows as connected to Wi-Fi, and the app sets it up, but yet it complains that it can't talk to the robot. On the bright side, I got them both working once when I was running that unsecured Wi-Fi network I talked about earlier. But they still both show as connected to my secured Wi-Fi...so yay? I'ven't tried the Alexa skill yet, or the Google one. I kind of can't due to the issues just with connectivity. No Alarm/Sound for Being Stuck or Hindered It also seems to not beep when it gets stuck somewhere. It has a little ear piercing beeper, and well when it got stuck it just turned off and the error light illuminated. Might be an oversight on Hoover's end there - no reason not to have it beep at you so you can free it and let the Rogue get on with its mission. It also hates cords, a bit more so than some other robot vacuums I've owned. -=++|Things I Love|++=- Packaging and First Impressions The design language and overall feel of the product really seems like they put some effort into delivering a competitor that's different and fun! I actually enjoyed unboxing it and reading the manual. The box is coated in a nice finish and the instructions are delivered in a black "top secret mission" type of envelope. I like this design direction as it implies fun. Their YouTube marketing videos also really sell that. Design The vacuum itself is designed very well and feels extremely solid. The bumpers, brushes, and overall construction scream that they did put some thought into this thing lasting. The dirt bin is the neatest little feature I think - you flip up the top lid of the vacuum and you press a button and it pops out. Then you empty it, and you gently push it back into place until it clicks. That's really clever and feels cool just to do. It has four lighted icons on the top that indicate Wi-Fi connectivity, battery status, dirt bin, and any errors. The way they cover them with the top lid is actually pretty cool and makes the lights seem more luxurious. That's a weird word to use with a vacuum, but it's really how it feels. Technology and Mapping When you first fire it up, it does some "recon" of your house. That means it seems to wander aimlessly bumping into stuff like a curious dog or cat. I kind of watched the method to the madness, and it's actually really neat and works quite well. Power and Performance This thing can move! Wow is it fast. When it wants to go somewhere it hauls. That's awesome and makes me think that coupled with the Lithium-Ion batteries it can really get a bunch of cleaning done quickly. It's relatively quiet and has strong suction. You can also choose from 3 different modes in the app...if you get it working. Quiet, Standard, and Beast. No joke, it has a beast mode and that's just awesome. You only tend to hear the noise of the vacuum motor and not the actual wheels - it's very quiet and fluid when it moves around compared to other robot vacuums I've used. almost like it's hovering just slightly above the ground. The battery lasts around 2 hours on Quiet Mode and 45mins on Beast Mode. -=|The Verdict|=- So...with all the negatives why am I keeping it? For those who are interested in this vacuum. it's neat and stylish. It's fully loaded with technology. The marketing is cute. However, they've launched a product with incomplete and unreliable features...but I still like it enough to not give up just yet. Smart apps can be improved over time, firmware can be updated, and first releases are usually pretty buggy. However, this has become the norm in today's technologically focused society - ship it now and we'll patch it later. This is definitely the case here. BUT...this is a fine piece of hardware with (what I feel) is a bright future ahead of it. If Hoover can get some of the oddities with Wi-Fi sorted out and really bring their A game to the app table they'll have a winner. For a device so heavily focused on the tech bit, however, this is a disappointing start, but I believe this will become a great product with a few more months of tweaking. Most people would return something that was this buggy or unfinished out of the box, but I won't be one of them for now. I'm willing to stick it out and see what happens. You can see everything in the instruction manual at http://tti.a.bigcontent.io/v1/static/Rogue_900_Manual For Android users, this is a total WAIT A BIT. There is no Hoover Home App in the Play Store at the time of writing this on 11/5/2017. You cannot even link it to a wireless network without the Apple App. Luckily, I had an old iPad laying around collecting dirt to do this setup with. I'm extremely disappointed in the release of this unfinished product with so much potential. For Apple users, this is a BUY. It's a great vacuum for the price. It's loaded technology and has tons of value. I believe the bugs will be worked out with this so GIVE IT A CHANCE!

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! The Android app is now available in the link below. We appreciate all the feedback. We are continually updating and improving the app so thank you for being patient with us. We are also going to be adding some new features through the app like push notifications so you know when Rogue encounters an issue. https://play.google.com/store/apps/details?id=com.hoover.home TTIFCHoover

  • Rating: 3 out of 5 stars

    So close to being a great vacuum!

    Posted
    Gizmo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Hoover, a name that's synonymous with vacuums, we've all probably had a Hoover at one point in our lives. It makes perfect sense for them to get into the robotic vacuum cleaning fray! Behind the cute spy mission/James Bond marketing material is an app controlled vacuum that shows a lot of promise. Setup: Fairly simple to setup, download the "Hoover Home" app (there are several Hoover apps in the iPhone App Store). There is nothing to put together, just take it out of the box and plug in it's charging station. There are 3 performance modes you can choose from on the app: stealth, normal and beast. I left it on normal for most of my tests. Stealth mode was a bit more quiet and beast mode obviously, more loud. Rogue in action: To start, you want to send Rogue on a recon mission. This little vacuum will map out the entire area it's supposed to clean. Of course, you'll need to make sure there's nothing blocking Rogue's path or anything to get tangled on such as wires. In my first try, the recon mission was a partial successfully. Rogue only mapped out 1 of the rooms on the first floor of my house, the kitchen/dinette area. The vacuum failed to discover the other rooms on the first floor such as the family room, living room etc. On the app, you can view what Rogue had mapped out. I deleted the map and sent Rogue on another recon mission, this time Rogue mapped out the entire floor, except for an area where it got itself stuck under a coffee table. Other trouble spots I noticed was the dinette table where the design of the chair legs gives the Rogue a hard time. For these areas, you can setup a "smartwall" so the vacuum stays away from there. For this function, the app is a bit finicky to use, you click "map-create smartwall" this plops a large box that you re-size and move around to where you want it. I found that I had to delete and repeat the process a few times before I got it where I want it to go. Once you get the mapping and smartwalls done, you're ready for Rogue to start vacuuming. I found Rogue to be fairly precise in its navigating, it was able to navigate itself between the legs of a row of 4 barstools. Rogue methodically vacuums the area it had mapped out, going back and fourth, as if it was mowing a virtual lawn. As we used the Rogue over the course of a week, we noticed it wasn't going close to the cabinets and walls. The edges of the room is where all the dirt and dust accumulates and it's missing it! It seems to stay about 1.5' to 2" away from the walls. One other issue we experienced several times was the app losing connectivity to the Rogue. I would get an "Oops! There was an error trying to connect to the robot, please try again". To fix this, I reset had to power the device off and on. On the positive side, the vacuum seems to do a decent job cleaning up, this is evidenced by the large amount of dust that's collected in the dust bin every few days. The dirt bin is very easy to take out and empty, you simply open the lid, press a button, the dust bin lifts up and you remove. Being able to set a schedule for the Rogue to vacuum is a very nice feature. Like clockwork, every afternoon the Rogue wakes up and starts scurrying around cleaning my kids mess! Just a side note, the Rogue did not set off my security system motion detectors, but you might want to be careful when scheduling at a time you're away and alarm is on. Alexa: Rogue works with Alexa, all you need to do is add the "Hoover Robot" skill. You can then ask Alexa to "start/stop mission"or "return to base". I tried this and it worked without issues, pretty neat. Conclusion: This hard working device is very well designed and thought out. With all its bumpers and sensors, it navigates my house effectively. The app is fairly intuitive to use and has all the features and functionality one would need. However, there are some issues as I've summarized in the "cons" that needs to be worked out before I can wholeheartedly recommend this device. Pros: - control your Rogue from anywhere - maps out your house/apartment and through the app - Virtual barriers, neat feature - 3 power settings Cons: - doesn't get close to the edges of the walls, where most dirt tends to end up - Loses connection frequently

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Awesome cleaner with some setbacks

    Posted
    Crasher
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 250 ContributorTop 250 Contributor

    Hoover is a name that im sure most of us grew up with seeing in our household. So who better then to produce a robotic vacuum cleaner from a name you know and trust. Lets talk about some of the cool features and also some of the setbacks and find out if this may be a right fit for you. First off if this is your first go at buying a robotic vacuum let me talk briefly about what to expect. Out of the box your going to get a charging station with power cord, the actual bot, two side rollers and the waste bin. Out of the box Hoover gives you this undercover secret agent type feel with the cleaner. They give you a folder with "Top Secret" orders to get it started. Your going to get about two hours of run time and when the battery level gets low the cleaner will automatically return to its docking station to charge itself back up. This is pretty much the standard for just about every robotic cleaner out there. But lets talk about what makes this really stand out and hold it back. First off Hoover really centers alot around you using their app. The reason I say this is because the actual bot itself has only a play/pause button. So what this means is that without the app all you can do is basically wake it up and have it clean at its own pace. Without the app you cant utilize the different cleaning modes available or even set up cleaning schedules. So this is pretty much where im seeing most new robotic vacuum cleaners go now, which is the way of an app to control your unit remotely from anywhere at anytime. However this is where I found the first and most frustrating problem yet. In order to use the app you have to link the two together but before you can do that your Hoover vacuum needs to be connected to your WiFi. All im going to say is if you are not tech savvy you will have a hard time doing this and if you are, well your still going to struggle a bit. The problem I had with connecting it to my wifi was for starters it only wants the 2.5gHz line which is fine by me. However every time I tried to connect to my WiFi my signal would drop out and it would keep giving me an error message. It seems my SSID was holding it up however I was under the impression that it was supposed to be user friendly and that I wouldn't have to dive that far into my settings. It took me a good 15 mins to get it connected and that was only after me researching trouble boards for a solution. Next was the app. The app at first was no where to be found but then after a little more digging I finally found it. It seems this product may still be in beta testing because the app I found reads like this "Hoover Home ( unreleased)". It goes on to tell me that the app is still in development and may be unstable. Great!! Needless to say I was getting very upset and on the verge of giving this 1 star. So why the change of heart? Well I realized that after getting in contact with the manufacture they assured me that through firmware updates the app would continue to improve and become more user friendly. I understand that no product is perfect and only gets better with time so I gave the app another go. To my surprise I finally got the two to link up and this is where I really saw the unit shine. Once you get past the very annoying and frustrating hiccups (which as of writing this review they still exist) you will get to see what exactly makes this such a great unit. The app allows you to name your bot and set up schedules. It will let you know when the waste bin is full and it will also let you pick from three different modes which are quiet, standard and best mode!!!! You heard right this thing has a beast mode. Lets talk about its recon feature first. Right off the bat Hoover ask for you to put the robot in to "Recon" mode. While in recon the Rogue 970 will act like just about every other unit out there. It starts roaming around aimlessly bumping into just about everything acting like a clumsy bot. Whats its actually doing is its trying to map out your floor plan so that it can clean in straight lines and knows automatically what obstacles are where so it can avoid it. But what is key to this feature is that it allows you to create virtual barriers that the unit is not allowed to go. So let me explain this a bit if your new to this. As smart as some of these bots are there are some things they just cant see and avoid. Electrical cables are the big concern and reason in my opinion for barriers. So lets say you dont want the bot to go in your children's room due to the fact that theres lots of small toys and electrical cables it may suck up. Some of the cheaper bots will not provide anything so this forces you to have lay an obstacle down such as a chair or maybe a box to block its path. Some of my other bots that I own have magnetic strips that you lay down and the unit will not cross the line. Other units make you buy add on sensors that need to be equiped in order to accomplish this task. Hoover however has built into its units technology a system that will map out your floorplan and then allow you to mark what areas you want it to avoid. This feature is awesome cause it means you dont have to lay anything down or buy any add ons. If you look in the picture I provided you can see how the floor layout looks. I know, it looks like a 6yr old drew it but when you think about the technology behind its processing, its actually pretty impressive. And believe me when you mark an area that is off limits it will not go near that area at all. Also once it learns your floor plan it then begins to vacuum in a normal manner now. So after it is done doing its job you now have these nice straight carpet lines from it moving up and down instead of moving in an erratic manner like most other bots. Now what happens if it sucks up a power cord or sock by accident? Well in most cases depending on how big the piece is it will shut itself down and send you a message. However power cables will not be detected and will not stop the unit. It will suck up cables and continue to keep on moving with a tail hanging out. Don't let this discourage you however cause this is pretty much an issue for just about all units on the market including the higher end ones. So how well does it clean? Quite well to tell you the truth. The Rogue 970 will clean just about any and all animal hair out of most carpets. Its suction power is quite strong, so strong that I wouldn't use it on shag carpet and area rugs with long or thick fibers cause it will yank it so hard that the unit will get itself stuck. As far as the three modes go so far unless im looking at them wrong they seem to be related to sound and suction power. Quite mode is as it says. Its very quiet and makes almost no noise and also seems to do very light cleaning. Standard is slightly louder and is just about what your going to use for everyday use as far as suction power goes. Beast mode, well it is as the name says. The noise is louder for sure but nothing ear blowing. Its still quieter than an upright, the main difference is in beast mode you will get the the max suction power available for deep cleaning and it appears to drain the battery alot faster in beast mode. The waste bin is a little smaller than I would of liked. Its enough to clean one room then after that your going to have to empty it. If you forget to empty it no worries, the unit will let you know its full via a light on the actual unit itself or the app. The units optical sensors seem to be very heightened. Its able to very easily recognize most obstacles without bumping into them and has no problem with stairs. The unit will not attempt to go over a stair case, its sensors pick up on it then turn it around right away. It also has no issue going over transitions or area rugs either. Heres my final verdict. You need to understand something when buying robotic vacuum cleaners and that is that no unit out there is perfect or flawless. Its more of a give and take. The biggest set back for me and this unit is the fact that all the bugs are not worked out. Im upset that Hoover would let something go that still seems like its in beta testing and not in its final stages. This doesnt bother me too much because I know over time its going to improve through firmware updates. However if you are looking for a 100% out of the box user friendly set up, then as of right now this may not be for you. But if you can get past the clunky set up and see all the potential and technology that this unit has to offer then I think your going to be very happy. This is by far my favorite cleaner now that it is all set up and working properly. The technology packed inside this unit is some of the most advance I have seen so far. In my opinion this the first cleaner I have owned or seen that will clean in perfectly straight lines. Who knows by the time you buy this product all bugs may be worked out and it may be a perfect unit after all. Either way this is a good unit for me and if you do decide to buy one just make sure you know someone who is slightly tech savvy. The Good: -Two hour battery life -Beast Mode!!! -Smart technology for floor mapping -endless barrier set ups -Smart obstacle avoidance The Bad: -Horrible WiFi set up -An incomplete app

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your thorough review! We are continually working on updating the app and improving the overall user experience. Stay tuned for additional features and updates coming soon. We appreciate the feedback! TTIFCHoover