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Customer Ratings & Reviews

Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 71 reviews

62%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 1, showing1-16 of 16 Reviews mentioning:
design
  • Rating: 4 out of 5 stars

    Great product result

    Posted
    NanaV

    I've had a few challenges in getting my Rogue setup and communicating with the app but worked thru all of that. The look of the product is very nice and it cleans, cleans, cleans over multiple surfaces (wood, carpet, tile) without any hesitation or problem! One issue I'm still trying to figure out is it does not always recognize doorways as an entry to another room so it skips that part of the cleaning cycle. Some of this is quite possibly user error but I think there are updates that could be made to help the "less-techy" consumer get things running a bit easier. Overall I'm very happy with the performance and cleaning quality of my Rogue and would recommend it to friends.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Skeptic Turned Believer with Hoover Rogue

    Posted
    MaryYouWin
    • My Best Buy® Member

    "Do you really need a robot vacuum?" The question has often left me saying, "no," and therefore robot-less. However, a friend turned me on to Hoover and convinced me to "go Rogue." I'm so glad I did. First, I love the design of this product. It has modern and sleek clean lines that suit my home. It's also very quiet. I've been in homes with other robots and felt as if the robot vacuum should be seen and not heard. You can hear that the Rogue is running, but not at a level that compromises conversations. Second, I've two cats. They are short hair tabbys, but in order to stay on top of "the mess" I run a thorough vacuum once a week. The Hoover Rogue wouldn't completely replace a thorough weekly vacuum, BUT it does make for a nice quick in-between-job or a tide me over. Despite the compartment being small, it will take up a solid chunk of dust and dirt before asking to be emptied. My living room is completely carpeted, and I've been very happy with the results. Lastly, the charging station is extremely well designed. Nice and small and easy to put out of the way. You can tell this unit was designed to be in a functional home, and I appreciate that! The vacuum has an app that you can run from your Smart Phone to communicate where the vacuum should go, as well as easy to use buttons on the top. Looking forward to using the "home mapping" features next. Thank you Hoover!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Hard to get working with wi-fi, but then fine.

    Posted
    vacuser42
    • My Best Buy® Member

    Looks great. nice size, easy to store, and a good conversation piece, but very hard to get working with wi-fi. Eventurally, with lots of help, it is now fine. The software was not ready for release when I got it. Models now may not have the problem. It took me some time to learn how to work the cleaner, but I like how it mostly now can work on its own. I especially like how it recharges with no problems and without help. In the end, it is fun to have once it is working correctly.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent vacuum, room for improvement

    Posted
    Beradon
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    As I've come to expect from Hoover, the vacuum itself functions well at daily maintenance and it has a sleek look. Setup and the app could use a bit of help. Setup seemed to have trouble connecting to my WiFi, though once I got through that hurdle it wasn't too bad. General use is pretty good, it functions on a schedule and keeps the house clean, but again the app leaves much to be desired. It has stability issues, it does not alert when the trap is full or when the vacuum is stuck. Really the app feels like an afterthought. The best you may get out of this device is to not use the app after initial setup and just hit the run button on the vacuum. I hope some significant updates come down for the app to make this the 'intelligent' vacuum it claims to be.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review. We are continually working on updating the app and adding in features like push notifications that will notify you if Rogue is stuck. Thank you for your patience and stay tuned for updates coming soon! TTIFCHoover

  • Rating: 3 out of 5 stars

    A great vacuum but...

    Posted
    Andyj
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    I got the Hoover 970 shortly after it launched. I think that the vacuum has a lot of potential, but it has had it's share of shortcomings. The vacuum is able to navigate around obstacles fairly well on its own and does while learning to map out a floor-plan of your cleaning area. This is a fairly well built device, strong motor, easy to remove dirt cup, and is fun to watch it wander around. Unfortunately, what the Hoover 970 lacks is a decent app, which are the real brains behind a seemingly well designed device. At launch, the Hoover 970 mentioned both iOS and Android support, as well as Google Home and Alexa support in its documentation, with an iOS Hoover Home app ready to go. Unfortunately, Hoover only supported iOS at launch. It was nearly a month before the Hoover Home app for Android was released. As of this writing, the Hoover Rogue 970 still lacks support for Google Home and Alexa, so uncheck that box for adding this to your list of home automation devices. It's only saving grace is that you can schedule it to run by itself. I would recommend the Rogue 970 if you have enough patience to wait for Hoover to smooth out the bugs and make its app more user friendly.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Excellent design undermined by buggy software

    Posted
    PhilipM
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    I really wanted to love this Rogue robotic vacuum. With the ability to create a digital map of an entire floor, above average navigation skills, and decent cleaning capability, the ingredients were all there. But the software, both for the control app and on the device itself, is plagued with bugs which undermine the value of what would otherwise by one of the best offerings on the market. Pros: - The unit can create a digital map of an entire floor, and a mobile app allows placement of virtual barriers on the map. This completely eliminates the need for the old style magnetic strips or other "virtual wall" devices used by other vacuums. - The hardware is very well designed, with good suction, an easy-to-empty bin, and excellent obstacle avoidance. I found that this unit handled getting onto rugs and around chair legs and other obstacles better than any others we've used. - Navigation skills are also very good, with the unit never seeming to lose track of position even when it gets a little turned around while bumping into obstacles or climbing onto rugs. - The mobile app allows you to check the status of the device, see the map of your home, and even see the location of the device on the map in real time. - Hoover claims 2 hour battery life. This alone could catapult this robot to the top of the class since the "return to base and recharge" cycle can drastically extend cleaning times. Any avoidance of the need to recharge is a big plus. Cons: - Buggy software invalidates most of the features above. The unit routinely completely forgets the map that was made. This requires the user to have the unit re-build the map and then to manually recreate all the virtual walls. Every time. And it happens regularly. - The mobile app and/or device constantly lose connectivity. The effect of this can be mild (need to restart the app to regain control) or very inconvenient (the map that was being created is lost). - Most times I've run this robot, it loses connectivity when returning to recharge. So it recharges, then backs off the charger to continue cleaning, but cannot connect and so it just sits there and does nothing. For this reason, it has only once or twice actually completey cleaning our approx. 1800 sq. ft lower floor. The engineering on this robot is a superb first effort from Hoover and affords the potential for this to market leading product, but until the software bugs are corrected it remains a piece of frustratingly unrealized potential.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cute branding, modest performance

    Posted
    MurphyR
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I've had a Roomba 595 for a couple of years, and decided to try some of the new models when it started to die. I've had that, the Shark, and now this Rogue. Performance: I think this robot suffers from the same problem as the Shark, in that the filter it uses is too fine. After running, there tends to be very little in the bin, and the filter is completely filled. I think the problem is that the filter gets full and the vacuum runs with almost no suction. Tech advancements: I appreciate that you can use your phone to program and start the robot, which allows you to keep it under a chair or elsewhere that you don't want to reach under all the time. Another nice feature is the use of optical sensors rather than physical. The Roomba just rams into things, the Shark taps them a bit, but the Hoover just glides along less than a centimeter away from walls, tables, or any other obstacle. The map it makes during it's first run may not be great, and it may take multiple tries to get a full run around your space. On my first try, the Hoover completely missed a room (meaning it wouldn't find it when running because it missed the door and thought a wall was there). Once it has a semblance of a map, you can track it's progress or set up virtual walls for it to skip over areas, which is nice. All in all, I think I'd stick with Roomba. While these new touches are nice, ultimately what matters is being able to clean the carpet, and none of the new models that I've tried actually function as well as a vacuum.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're sorry that Rogue didn't meet your cleaning expectations. Rogue, like most robot vacuums, is meant to be a maintenance cleaner. What sets Rogue apart from others is the technology included, for those that want the smart navigation and ability to customize cleaning. Thank you for the feedback! TTIFCHoover

  • Rating: 3 out of 5 stars

    Recommended with Reservation

    Posted
    bryanhill
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I received this unit from Hoover, it's a lovely addition to take care of daily vacuuming in our family room that was once just an attic, on our third floor of our 140 year old home. This floor is all carpet and houses quite a bit of furniture and is oddly shaped. I did try this unit on our first floor that has hard woods with area rugs throughout, and it did not play well with the variety of surfaces, it would get hung up on the rugs while it was going over them and launch into the air, thus confusing it's position in the room, making the mapping of the room nearly impossible. I love that this unit will actually map out the floor plan giving you the ability to draw in smart walls keeping it out of where it may get hung up. It's mapping is not as accurate as I would like, and maybe it has to do with our family room and it's furniture. I do feel it would do better in a completely empty and regular shaped room, which is not realistic, but it tries really hard to get the mapping right. Due to this inaccuracy, it occasionally won't find it's home/charger and just quits in the middle of the room. It's my hope that it's mapping of our room will get better with time, as I have noticed it will modify the map data as things are moved, added, or removed. The vacuuming technology of this unit picks up well, the dirt cap has dirt in it every time it's run. I feel this is great for animal lovers, as it picks up the extra dirt, fur, and other stuff that comes with pet ownership. I appreciate that it has three different levels of cleaning, Stealth, Normal, and Beast, for a variety of situations. I initially used the Apple iOS app and was disappointed that Hoover's Android app was not ready for release. The iOS app was horrible, there were several parts of the app that just did not work. Much to my surprise, a few days into my review, I happened to check back on the Google Play Store and found that they had released the app and I am happy to report it's fully functioning and may only need a little work in the mapping and smart wall category. I feel I could recommend this unit to a family or friend, but with reservation. I think this particular design is on a case by case basis. It may work well for you home layout, and it may not. All in all it's a pretty slick design that needs a little work on it's mapping features. If it can't find it's home it's really no that smart. But with some updates in both the app software and the robots firmware it could really shine.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review and feedback! We are continually working on improving the app and the overall user experience. A couple tips for the most accurate map:

      -Always start Rogue from the dock
      -Place the dock on a hard surface
      -If possible, place the dock toward the center of your home
      -Make sure Rogue is fully charged before starting Recon Mode TTIFCHoover

  • Rating: 2 out of 5 stars

    Feels like they rushed this product

    Posted
    The34Car
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    I had high hopes for this robot vacuum. The idea of a really smart vacuum that you could tell to go to certain areas and leave others alone was appealing. In actuality though, this robot doesn't meet my expectations. I should point out that I've another robot vacuum that does a better job. My Hoover Rogue 970 will not dock properly. It always makes it near its dock, but never onto it. Also, the batteries seem to drain very quickly. It always has to stop before it has done the whole floor; about 1500 sq. ft. or less of area that I want it to clean. Another alarming issue is that when it is done, it has very little dirt/debris in the catch bin. I've run my other robot vacuum immediately after the Hoover Rogue 970 and it has docked with a full dirt chamber. I've been running the Rogue in normal mode. Perhaps I need to up it to Beast Mode to pick up dirt, but then the battery will die even faster. I've tried different things to make the Rogue work properly but nothing has worked as of yet. I've tried deleting all maps and running the recon mode again, I've tried moving the dock to a more wide open wall space. Suffice it to say that it has been a disappointment. Some positives about the product are that it can be run through Alexa and Google Assistant. The app has finally been released and it allows you to do things like set up a cleaning schedule, view its map of your home, create smartwalls to prevent it from going into certain areas, change the mode to stealth, normal or beast mode, start cleaning, dock (or at least attempt to dock), etc. Maybe Hoover can send out an update to make it work better, but as of right now I'd say there are better options out there for robot vacuums.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review. We're sorry that Rogue is not meeting your expectations. The behavior Rogue is exhibiting does not seem typical. If you can reach out to us at HooverRogue@ttifloorcare.com, we would love to talk to you. A couple tips in the meantime, especially on the docking behavior:

      -Ensure Rogue always starts from the dock
      -Place the dock on a hard surface with sufficient room on both sides TTIFCHoover

  • Rating: 2 out of 5 stars

    A lot of bugs... but promising start

    Posted
    nkpstudios
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I will start this review like this. give it a chance. This is a great device with lots of bugs that will eventually be great. Next, is my usual breakdown of what I like and would change about it. -=|Things I Would Change|=- WiFi Setup and Compatibility -I've never had so much trouble with connecting something to Wi-Fi. Whatever chipset is used for Wi-Fi communication is just odd and clunky. I'ven't been able to properly and reliably connect the device to any form of secured network. The instructions explicitly state that 2.4GHz is the only type of network it will connect to. What they don't say is that the SSID has to be 2.4GHz ONLY. I run a mixed 2.4/5.0 SSID and 99% of devices have no issues connecting. They connect to the band they are capable of. Not this guy! Rogue is like no can do, I need 2.4GHz ONLY network just to connect. Now, not just any 2.4GHz network initially, one that'sn't secured. I couldn't get this darn thing to connect to anything until I set up a new SSID that was unprotected and put my APs in LEGACY (802.11b/g) mode. Then, magically it connected, seemed to download a firmware update, and then I was able to get it to connect to a secured 802.11n network. At least I assume it downloaded a firmware update because I figured that if I could get it on the internet Hoover probably had newer software for the thing ready to download that might fix some of these Wi-Fi issues - it's one of the features after all. In 2017 this was just silly and inexcusable. Poor Firmware out the Box Out of the box it will only connect to a 2.4GHz on an unsecured network. Most people have upgraded to better routers that are TriBand and offer A/G/B/N at both 2.4GHz and 5GHz. You have to connect to Hoover somehow to get the update. A not so techy consumer who does not have a background in IT or Networking will get frustrated and return this vacuum. It would be nice to have the vacuum connect through the app and load the firmware via Bluetooth or on its own WiFi network like GoPros or other devices do through an app. No Support for Android (as of 11/5/2017) Do you want to set it up on your Android? The app is nowhere to be found. A response from Hoover on here says the application for Android should be in the Play Store today, but it should have been on the Play Store weeks ago. You don't ship a product, advertise ON THE BOX that it has support for something, and then it's nowhere to be found. I've an Android phone and this is very, very, disappointing. EPIC FAIL! Simple solution, create the Android App BEFORE you advertise it has support for it. Apple App Feels Rushed The iPhone/iPad App is really just an iPhone app. It just scales up to iPad resolution like old apps did when iPads had apps developed exclusively for them. On my iPad the app runs in iPhone mode so everything is magnified. It's slightly clunky, but an improvement over the other Hoover app available. I've yet to have it reliably connect to my Rogue on the name network. The Rogue shows as connected to Wi-Fi, and the app sets it up, but yet it complains that it can't talk to the robot. On the bright side, I got them both working once when I was running that unsecured Wi-Fi network I talked about earlier. But they still both show as connected to my secured Wi-Fi...so yay? I'ven't tried the Alexa skill yet, or the Google one. I kind of can't due to the issues just with connectivity. No Alarm/Sound for Being Stuck or Hindered It also seems to not beep when it gets stuck somewhere. It has a little ear piercing beeper, and well when it got stuck it just turned off and the error light illuminated. Might be an oversight on Hoover's end there - no reason not to have it beep at you so you can free it and let the Rogue get on with its mission. It also hates cords, a bit more so than some other robot vacuums I've owned. -=++|Things I Love|++=- Packaging and First Impressions The design language and overall feel of the product really seems like they put some effort into delivering a competitor that's different and fun! I actually enjoyed unboxing it and reading the manual. The box is coated in a nice finish and the instructions are delivered in a black "top secret mission" type of envelope. I like this design direction as it implies fun. Their YouTube marketing videos also really sell that. Design The vacuum itself is designed very well and feels extremely solid. The bumpers, brushes, and overall construction scream that they did put some thought into this thing lasting. The dirt bin is the neatest little feature I think - you flip up the top lid of the vacuum and you press a button and it pops out. Then you empty it, and you gently push it back into place until it clicks. That's really clever and feels cool just to do. It has four lighted icons on the top that indicate Wi-Fi connectivity, battery status, dirt bin, and any errors. The way they cover them with the top lid is actually pretty cool and makes the lights seem more luxurious. That's a weird word to use with a vacuum, but it's really how it feels. Technology and Mapping When you first fire it up, it does some "recon" of your house. That means it seems to wander aimlessly bumping into stuff like a curious dog or cat. I kind of watched the method to the madness, and it's actually really neat and works quite well. Power and Performance This thing can move! Wow is it fast. When it wants to go somewhere it hauls. That's awesome and makes me think that coupled with the Lithium-Ion batteries it can really get a bunch of cleaning done quickly. It's relatively quiet and has strong suction. You can also choose from 3 different modes in the app...if you get it working. Quiet, Standard, and Beast. No joke, it has a beast mode and that's just awesome. You only tend to hear the noise of the vacuum motor and not the actual wheels - it's very quiet and fluid when it moves around compared to other robot vacuums I've used. almost like it's hovering just slightly above the ground. The battery lasts around 2 hours on Quiet Mode and 45mins on Beast Mode. -=|The Verdict|=- So...with all the negatives why am I keeping it? For those who are interested in this vacuum. it's neat and stylish. It's fully loaded with technology. The marketing is cute. However, they've launched a product with incomplete and unreliable features...but I still like it enough to not give up just yet. Smart apps can be improved over time, firmware can be updated, and first releases are usually pretty buggy. However, this has become the norm in today's technologically focused society - ship it now and we'll patch it later. This is definitely the case here. BUT...this is a fine piece of hardware with (what I feel) is a bright future ahead of it. If Hoover can get some of the oddities with Wi-Fi sorted out and really bring their A game to the app table they'll have a winner. For a device so heavily focused on the tech bit, however, this is a disappointing start, but I believe this will become a great product with a few more months of tweaking. Most people would return something that was this buggy or unfinished out of the box, but I won't be one of them for now. I'm willing to stick it out and see what happens. You can see everything in the instruction manual at http://tti.a.bigcontent.io/v1/static/Rogue_900_Manual For Android users, this is a total WAIT A BIT. There is no Hoover Home App in the Play Store at the time of writing this on 11/5/2017. You cannot even link it to a wireless network without the Apple App. Luckily, I had an old iPad laying around collecting dirt to do this setup with. I'm extremely disappointed in the release of this unfinished product with so much potential. For Apple users, this is a BUY. It's a great vacuum for the price. It's loaded technology and has tons of value. I believe the bugs will be worked out with this so GIVE IT A CHANCE!

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! The Android app is now available in the link below. We appreciate all the feedback. We are continually updating and improving the app so thank you for being patient with us. We are also going to be adding some new features through the app like push notifications so you know when Rogue encounters an issue. https://play.google.com/store/apps/details?id=com.hoover.home TTIFCHoover

  • Rating: 3 out of 5 stars

    So close to being a great vacuum!

    Posted
    Gizmo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Hoover, a name that's synonymous with vacuums, we've all probably had a Hoover at one point in our lives. It makes perfect sense for them to get into the robotic vacuum cleaning fray! Behind the cute spy mission/James Bond marketing material is an app controlled vacuum that shows a lot of promise. Setup: Fairly simple to setup, download the "Hoover Home" app (there are several Hoover apps in the iPhone App Store). There is nothing to put together, just take it out of the box and plug in it's charging station. There are 3 performance modes you can choose from on the app: stealth, normal and beast. I left it on normal for most of my tests. Stealth mode was a bit more quiet and beast mode obviously, more loud. Rogue in action: To start, you want to send Rogue on a recon mission. This little vacuum will map out the entire area it's supposed to clean. Of course, you'll need to make sure there's nothing blocking Rogue's path or anything to get tangled on such as wires. In my first try, the recon mission was a partial successfully. Rogue only mapped out 1 of the rooms on the first floor of my house, the kitchen/dinette area. The vacuum failed to discover the other rooms on the first floor such as the family room, living room etc. On the app, you can view what Rogue had mapped out. I deleted the map and sent Rogue on another recon mission, this time Rogue mapped out the entire floor, except for an area where it got itself stuck under a coffee table. Other trouble spots I noticed was the dinette table where the design of the chair legs gives the Rogue a hard time. For these areas, you can setup a "smartwall" so the vacuum stays away from there. For this function, the app is a bit finicky to use, you click "map-create smartwall" this plops a large box that you re-size and move around to where you want it. I found that I had to delete and repeat the process a few times before I got it where I want it to go. Once you get the mapping and smartwalls done, you're ready for Rogue to start vacuuming. I found Rogue to be fairly precise in its navigating, it was able to navigate itself between the legs of a row of 4 barstools. Rogue methodically vacuums the area it had mapped out, going back and fourth, as if it was mowing a virtual lawn. As we used the Rogue over the course of a week, we noticed it wasn't going close to the cabinets and walls. The edges of the room is where all the dirt and dust accumulates and it's missing it! It seems to stay about 1.5' to 2" away from the walls. One other issue we experienced several times was the app losing connectivity to the Rogue. I would get an "Oops! There was an error trying to connect to the robot, please try again". To fix this, I reset had to power the device off and on. On the positive side, the vacuum seems to do a decent job cleaning up, this is evidenced by the large amount of dust that's collected in the dust bin every few days. The dirt bin is very easy to take out and empty, you simply open the lid, press a button, the dust bin lifts up and you remove. Being able to set a schedule for the Rogue to vacuum is a very nice feature. Like clockwork, every afternoon the Rogue wakes up and starts scurrying around cleaning my kids mess! Just a side note, the Rogue did not set off my security system motion detectors, but you might want to be careful when scheduling at a time you're away and alarm is on. Alexa: Rogue works with Alexa, all you need to do is add the "Hoover Robot" skill. You can then ask Alexa to "start/stop mission"or "return to base". I tried this and it worked without issues, pretty neat. Conclusion: This hard working device is very well designed and thought out. With all its bumpers and sensors, it navigates my house effectively. The app is fairly intuitive to use and has all the features and functionality one would need. However, there are some issues as I've summarized in the "cons" that needs to be worked out before I can wholeheartedly recommend this device. Pros: - control your Rogue from anywhere - maps out your house/apartment and through the app - Virtual barriers, neat feature - 3 power settings Cons: - doesn't get close to the edges of the walls, where most dirt tends to end up - Loses connection frequently

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good cleaning bad app

    Posted
    DSPARKA
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I was happy to receive my new Rogue vacuum because of all the cool features that's packed. Hoover tried to make setup as easy as possible and I'm sure many people will appreciate that. To start your cleaning mission with the Rogue all you need is an outlet for the charger with enough room to place the docking station. I did my 3 hour charge and by hitting the play button the Rogue was on its way to help me clean my floors. You can see how it is analyzing your rooms so it can have a map ready to clean everywhere possible. The Rogue is a smart vacuum for many reasons. Compared to my other robot vacuum it navigates without bumping into everything which eliminates the extra noise. After the Rogue completed the cleaning it easily returned to its docking station. I checked the small canister and I will say it picked up a lot. I'm proud to say that the Rogue performed amazingly well when it comes to cleaning and that's the main objective. With the design I do like it but I would like to see it shorter in height so it can fit under more furnitures. The Rogue has trouble going under my tv stand and sofa. The app I cannot review properly. I did download the iOS app but I cannot get it to connect to the WiFi. I followed step by step directions to have it working but I continue to get a connection error. I'm not new to using WiFi so I can say that I know enough to know the basics of connecting a device to my router. I tried for hours and on different days but still no success. I included a picture showing the error. The error came up even when I made the WiFi insecure with no security password. Many of the features of the Rogue are from using the app so because I cannot access it I cannot give this a higher review without using the app. I will update my review with a comment if and when I can finally use the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! We're sorry you were unable to get connected. If you reach out to us at HooverRogue@ttifloorcare.com, we can help you personally. In the meantime, here are a few things to try: In the app, delete Rogue from the device screen by swiping left and pressing the trashcan. Completely close out the Hoover Home app. Factory reset Rogue by holding the Play/Pause button for 10 seconds. Wait for Rogue to reboot back up and then reopen the Hoover Home App. Try to set Rogue up again by pressing the + button. TTIFCHoover

  • Rating: 2 out of 5 stars

    Not ready for prime time at all - omg the app :(

    Posted
    svenb352
    • My Best Buy® Elite Plus Member

    Ok, so this is my second attempt at a Hoover robot vac. I bought the Quest 800 last week, absolutely hated it, returned it, and decided due to the tech capabilities of the Rogue 970 I'd give it a shot. Yes, I did read all the reviews, and yes, I knew it was an uphill battle but as someone who loves tech I wanted to give it a shot. So, I did... I bought it last night, took it home. Presentation, Hoover gets an A+. Slick and sleek looking, love the marketing/packaging materials, gives it a personality. Really neat. The hardware is VERY WELL BUILT. The two side brushes installed was a nice touch. It has a bit of a higher built profile and I was worried it wouldn't fit under my furniture - nope, totally fits just fine under the couch, etc. That made me happy :). On to the set up. Turned it on, put it into paring mode... nothing. No connection. I am running a 2.4Ghz / 5.0GHz Netgear Orbi router with one SSID broadcasting on different channels. It should easily connect, right? No. The reviews said that I had to disable the 5.0GHz SSID and broadcast 2.4Ghz only and it would connect. Cool. Tried it. Nope, nothing. WTH? Another reviewer said I had to temporarily disable security on my network and make it an open network (again, WTH?!?!! @@@@@@@ . So, I did it. Put it back into pairing mode - BOOM connected. Hmm ok lol. It connected, appeared to download some sort of patch software update, and was ready. COOL. I turned security back on, turned the 5.0GHz band back on, immediately WiFi signal dropped on the Rogue and it was no longer connected. OH COME ON!! I got so frustrated I gave up trying to connect and just decided to manually start it up. Started up, a bit louder than the Quest 800, but I assumed it was because it was a bit more powerful (side note, this thing is built like a tank - seriously - really nice job here with the design Hoover - underside of it looks extremely powerful/sturdy). Anyway, did its thing - got caught up twice, but nothing too major. Then, the randomness... it turned off in the middle of the floor for zero reason. Hmm ok, weird. Started it back up, kept going. 10 minutes later, same thing, turned off in the corner. WTH?! This happened twice more. Finally, again, I got super frustrated and pushed the home button on the dock. It found the dock within 3 minutes, docked, charged. I went to bed. Got up today, did manual mode again, didn't turn off at all. Cool. About an hour ago I decided, what the heck, let's try to connect it again (dual 2.4 and 5.0 GHz running on secured network). BOOM found it first try - OMG?!?! THERE IS HOPE PEOPLE!!! Connected within 5 mins, all good. COOL! Started Recon mode, started mapping the floorplan (I have to admit, when they work out the bugs with this, it's going to be killer - it was so cool watching it create the map on my iPhone X in real time - super neat). Ok, built the map, went back to the dock. YAY! Went to check out the floor plan to do some virtual walls... "Loading your Map"... "No current floor plan, Complete RECON mode to view map". Really? Really?!?! I just spent 45 minutes building this map and now I need to do it again. LE SIGH. At this point, I can say what every other reviewer has said: The hardware is killer - sucks up a lot of dirt, built like a tank, doesn't bounce off of everything, long battery life, and actually recongnizes obstacles in its path (it was hilarious watching it circle around my cat, giving it about 1/2 an inch of room between it and the cat as it cleaned around the cat lol - my cat was so confused :P). The software is, sorry here Hoover, AWFUL. Abysmal even. It constantly disconnects from WiFi (the app always says the Hoover has been disconnected and you have to reconnect). It removes the floor plan completely after Recon mode, thus rendering it useless. What's even crazier, is that I think when you run a regular clean mode, it builds another map automatically because when I went back into the app after running a standard clean cycle, it built a new map which I never sent on a new Recon mode to do). The animations are overly done in the app, causing the app to experience slowdown (I have an iPhone X - there should be zero app issues lol). The bottom line here is, it's a great idea, and early tech adopters may have patience for 6 months while they work out the kinks. I am going to probably return this for the Neato D3 Pro which, while it can't build the map on your smartphone, has this awesome laser tech that stores maps locally on the unit itself, thus it basically does the same thing. It can't build virtual walls, but at this point does it even matter since the Hoover app doesn't work. Buy at your own risk, but be warned - the software experience will drive you insane.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome - Much Better Than I Was Expecting

    Posted
    SamG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    I wasn't too sure about this vacuum going into using it. Hoover doesn't exactly have a reputation for robot vacuums and I wasn't sure how this would hold up next to something like a Roomba. After spending the weekend using it though I've come away extremely impressed with the Rogue's cleaning and navigation abilities. There are some issues with the app right now - I wish I could give this 4.5 stars, but I'm going to give it 5 stars trusting that Hoover can fix the issues with the app. The box contains what you'd expect and includes the vacuum, base station, and a cleaning tool. There are some status LEDs on the top of the vacuum and the dust bin is stored in the center, accessible by flipping up the lid and pressing a button to pop it out. I really like the dust bin design and it seems like it's bigger than our Roomba 690's bin, though I couldn't confirm if this actually true. Setting it up was pretty easy through the app and after getting the Rogue connected to WiFi I sent it off into 'Recon Mode', which sends the vacuum off to map out your floor with it's built-in laser sensors. I did this on both floors of my home and the mapping didn't take longer than 5-10 minutes on either floor; my second floor has 3 bedrooms and 2 bathrooms and I was especially impressed at the speed that it was able to navigate and map all these rooms. My maps don't look as good as the ones in Hoover's pictures, but I'm impressed with their accuracy. The app doesn't save maps for multiple floors, so if you move the vacuum between floors you'll have to remap them each time (I think Hoover also recommends you do this if you move the base station to another part of your floor as well). Once the mapping was done I set off to clean my first floor, which is consists of a hallway, living room, and kitchen, with no doors separating them and all hardwood. It cleaned the entire floor without a much issue. One thing I didn'tice was that the Rogue wasn't a 'brave' as my Roomba about getting under things and really working itself in. This might have more to do with the fact that my Roomba has relies on its bumpers instead of lasers, but there were a couple of corner spots the Rogue didn't quite get into. The noise level wasn't bad - I would say it's slightly louder than my Roomba, but it sounds more like a loud desk fan where the Roomba sounds like an RC car, which is more pleasant to my ears. Moving upstairs I was most excited to try the Rogue here. I discovered while moving the vacuum upstairs that it has 3 power modes - Stealth, Normal, and Beast. It's automatically set to Normal mode, but since my upstairs is all carpet I decided to try Beast mode out. Beast mode ups the noise and power level noticeably and it did a really good job cleaning our carpet. I did seem to cut the battery life in about half, but was able to get through the entire floor with just enough juice left to make it back to the charger. Watching the vacuum run upstairs I could see how it navigates much better. From what I can see it moves from room to room, does the edges, and then does a back and forth to fill in the middle space. It's very methodical and easy to see where it's been and where it's going to next. The app even gives you a live view of where the vacuum is and what areas it's cleaned. I did run into two problems while cleaning upstairs. The first problem was that the vacuum clogged with hair and fur once and I had to clear it out. Granted, it had been a couple of weeks since I last vacuumed upstairs and I imagine this is something that will occur less with regular cleanings, but it's something to note. My second problem was with a TV stand that's just about the same height as the vacuum, but a little shorter. It led to the vacuum wedging itself underneath and getting stuck. The Hoover app allows you to set up virtual boundaries to prevent this sort of thing, but as it stands right now the virtual boundaries are really hard to set up in the app. When adding a virtual boundary the app freezes the map in whatever view you had it in and often creates the boundary offscreen with no way to grab and move it to where you need to go. Even when I finally got it into the position I wanted it to be in, adjusting it on a small scale to avoid something like a piece of furniture tested me. Hopefully this is something Hoover will improve in the future. I also had to empty the dust bin a few times while it was cleaning upstairs, but that's understandable given the size of the area. Overall I've a lot more good things than bad to say about the Rogue. It's not perfect, but most of the time it's so good I don't remember that.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We are continually updating the app and making improvements. Stay tuned for updates coming soon! TTIFCHoover

  • Rating: 3 out of 5 stars

    Promising vacuum plagued by a horrible app

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    I've spent a solid week with the Hoover Rogue 970 to be able to say this: Wait. The Rogue 970 feels like a beta product. And sometimes, it doesn't even feel like it's beta-worthy. The unboxing experience is pleasant and simple. I advise consulting the getting started guide so you don't miss anything important. The most important thing is to place the dock in a location that has enough space for the bot to navigate. Hoover also recommends charging the Rogue 970 for about 3 hours (or until 100% is reached) before first use. The vacuum itself has two buttons: a pause/play button, and a home button. The pause/play button will send the bot out to clean, and the home button will send the bot back to the dock to charge. Your first time running the bot, it will run in "recon" mode (short for reconnaissance) in which it will explore its surroundings and map out the area. It may not scan everything the first time, but each time after, it will discover areas that it previously missed. Because the Rogue maps out the area unlike cheaper robot vacuums, it vacuums in a pattern, rather than sporadically and randomly. What this means is that you get more professional-looking vacuum path marks in the carpet, rather than random path marks. It certainly looks impressive compared to other vacuums. But even beyond that, it means that the Rogue is efficient. Because it maps out the area, it knows where everything is, and it doesn't vacuum in a redundant fashion. You won't typically see the Rogue intentionally vacuum the same area multiple times in the same session. Why should it? The Rogue takes the one-and-done approach by trying to cover the entire area once. It's much more predictable, and more reliable in that regard. If you purposely placed dust and lint on your floor, the expectations is that the Rogue will clean that area every time it runs. But this is where things start to fall apart. The Rogue isn't small. It's taller than some other robot vacuums, so it doesn't fit under some furniture as easily. In fact, I found that the Rogue lodged itself under my entertainment center (which is very low) and it took quite a bit of force for me to dislodge it. I ended up putting a decently-sized object at the opening under the entertainment center to prevent it from entering, but I shouldn't have to do that. That's certainly silly. Additionally, the Rogue has a larger diameter than some other robots, as well. In my case, the Rogue cannot travel through my dining chair legs. So there are plenty of areas that go uncleaned because of this size issue. My other robot vacuum has a smaller diameter but did a decent job navigating through chairs. One thing I also noticed with the Rogue is that if it finds a way to travel between two close objects, sometimes it struggles to find its way out. For example, I had two barstool chairs up against a wall, and the Rogue managed to travel into the space between the two chairs. However, it was unable to leave that space, as it failed to find an exit-even though the exit strategy was as simple as backing up. Problems such as this seem relatively trivial in comparison to all the other complicated situations the software has to handle. I've also run into weird situations where the bot doesn't even run on its schedule (which I'll explain more about), or it just fails to return to its docking station, even though it'sn't stuck anywhere. This inconsistency is certainly frustrating. Okay, so how about the Hoover Home app? This is probably the worst aspect about the Rogue. As a software engineer, myself, the Hoover Home app seems like a poorly designed app created by a third-party that Hoover contracted. The app lacks responsiveness, the controls take too long to load, and the bot's mapped area takes too long to load, as well. My first time using the app, the recon mode didn't start saving the map until a few attempts at cleaning. And when I switched between the iOS and Android app, it forced me to do the recon mode all over again, even though it had already mapped out my house once. The best part of the Hoover Home App is setting the cleaning schedule so that you can hopefully never open the app again. But unfortunately, the only way to know if your Rogue has completed its cleaning mission is to open the app and read the mission history. As for the cleaning performance, the Rogue is okay. Probably best for flat surfaces, rather than carpet, though. It's been a week and my other previous robot vacuum managed to pick up substantially more lint and dust. That being said, it's possible that my previous robot vacuum just cleaned up so much that there'sn't much for the Hoover to clean. I'd advise you to look at other reviews regarding the cleaning performance. However, like many others, I'll echo one thing: the Rogue seems promising. But the app is atrocious, and the only saving grace is being able to set the schedule from within the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating the app to improve the overall user experience. A couple of the weird situations you had where Rogue didn't run on schedule or didn't return to the docking station were addressed in app and firmware updates that were pushed last week. Keep an eye out for any Hoover Home updates! TTIFCHoover

  • Rating: 3 out of 5 stars

    Smart Rogue Bot BUT Caught by its APP

    Posted
    MarkusKong
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member
    • Top 100 ContributorTop 100 Contributor

    Hoover Rogue Robot 970 Vacuum Setup/Testing/Conclusion I have to first praise Hoover's marketing team for doing such a wonderful job with the PR for this robot. Everything from the design of the box, the materials used for the manuals and other goodies within the box; all were done with quality and really thought out ideas. So GOOD JOB there Hoover!! Setting up the robot wasn't too difficult. Being that the Hoover Home app wasn't available on Android when I was first setting up the robot, I did it on my iOS device. Once I was able to connect the Rogue 970 to the app, the very first thing I did was complete a full charge (that is what the instructions tell you to do! @@@@@@@ . Once the Rogue 970 had a full charge, the next thing I did was recon mode. I found that you can't necessarily use the robot unless you did the recon mode first. Basically in recon mode, the Rogue 970 will scout out your home and load the map into the app. I found this feature VERY awesome and new to the robotic vacuum cleaning world. Once the Rogue 970 has completed its recon mission, you will have the ability to set up barriers as well as send the Rogue on its next mission; to clean. I didn't send it right away to clean after its recon mission and instead waited a couple days. To my surprise, my map that was originally already on the app was gone! Someone stole the intel! Well. Not necessarily. I think the app glitched and erased the map. So I ended up having to do the recon mode again which was kinda a waste of time. Speaking of the Hoover Home app, it definitely needs some work. When I mean it needs some work, it legitimately NEEDS work. The app is very unstable and its glitchy. I lost my mapped out home twice for no reason and in addition, it keeps saying that the Rogue 970 is disconnected. I tried refreshing the tabs back and forth within the app but it didn't work. The only way to actually get things "connected" again was to close out the app completely and restart it. Even after doing this I still could not locate my maps. I noticed that Hoover updated the "system" tab so now if you click filter, dirt cup, brush roll, or side brushes; it'll take you to YouTube where there are videos to show you how to clean them which is kinda neat. Hopefully they'll add the feature where you can also purchase spare filters and brushes so that you can easily purchase replacements when needed. Now to the cleaning. Overall, the cleaning that the Rogue 970 does is average with a couple other robots that I own. I purchased a Roomba years ago in addition to a Samsung cleaning bot and the Rogue 970 is about the same. Where the Rogue 970 shines is that it doesn't "always" run into things. It actually does a decent job avoiding objects and not crashing into things like the Roomba and Samsung do. Also, it has a system/pattern in place so that it actually cleans how a person would vacuum as opposed to going everywhere like my Roomba does. Although the Rogue 970 is smarter, it was completely "dumb" when it saw my glass sliding closet doors. It thought there was more room to go so it kept crashing into the glass, thankfully not hard enough to the point where it broke my glass closet sliding doors. With a full charge, it was able to clean my living room, kitchen, one bathroom and one bedroom. The Rogue 970 never made it to my other bedroom or bathroom unfortunately. Overall, it did a pretty decent job with cleaning. When cleaning the dust bin, I found my spouse's hair and some dust. My place wasn't too dirty to begin with. Once the Rogue 970 has completed its mission, you can use the included brush to clean the brushes as well as rinse the dust cup and filter. Make sure everything is dry before you send the Rogue 970 on its next mission! A couple things I would've liked to see is the ability to do spot clean and specific room cleaning. I noticed in some of the documents I received that you are technically able to do that. But I tried everything and there's no option to do that currently. I'm guessing the app needs work as I mentioned above. I also ran into this weird thing where the Rogue 970 kinda "skipped" here and there when it was cleaning. When I mean skipping I mean stuttering, it was weird; this was on hard wood floors. In conclusion, I feel like the Rogue 970 has GREAT potential. In the state of where it is now, I would've to give it a 3 out of 5 stars. As mentioned, the cleaning was on par with other bots except for that the Rogue 970 doesn't ALWAYS bump into stuff. The app needs A LOT of work. Perhaps Hoover should've waited to release the Rogue 970 after the app was fine tuned and polished. Being that the Rogue 970 is driven by the app, you NEED the app. So once Hoover is able to get the app all good to go, I'm sure the Rogue 970 will accomplish all its missions. But as of current. The Rogue 970 has been spotted by the enemy. Quick Features on the Product A Smart Vacuum. Not just a ROBOT Smartwall Technology (Create virtual boundaries in the Hoover Home App to customize what areas are off limits to Rogue) Robart Technology with Memory (Rogue intelligently maps and remembers your home for an optimized and efficient cleaning mission) Auto Docking (Rogue returns to base to charge when the cleaning mission is complete) Wi-Fi Connected (Connect to Rogue wherever you are for commands and mission updates) Hoover Home App (Schedule and interact with Rogue through the free Hoover Home App) Voice Control (Control Rogue with vocal commands issued through AMazon Alexa and Google Home Assistant) Tri-Clean System (Rogue utilizes a trifecta of agitation, brushing, and suction to pick up dirt, dust and pet hair for an advanced clean on multiple floor types Dirt Detection (With specialized sensors, Rogue recognizes dirtier areas on your floor for a concentrated clean) Rogue Control Center (One convenient location for commands, alerts and indicators, such as dirt cup full, battery level and Wi-Fi status Run Time (Rogue has up to 120 minutes of fade-free run time) What's in the box? Rogue 970 Robot Charging Dock/Base Cleaning Brush Quick User Guide User Manual

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating and improving the app so thank you for being patient. Stay tuned for new features and improvements coming soon! TTIFCHoover