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Customer Ratings & Reviews

Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 71 reviews

62%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

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Cons

Customer ratings & reviews

Page 1, showing1-10 of 10 Reviews mentioning:
floors
  • Rating: 5 out of 5 stars

    Quieter than our upright and does a great job!

    Posted
    RacineTechie
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    My wife had been eager to try out a robot vacuum and this certainly didn't disappoint us. The setup and use was straight forward, the app took a bit of getting used to, but no complaints after we got the hang of it. Our furniture style is high enough above the floor that this little guy can scoot right underneath most everything that we have. There is an option to create boundaries, we haven't needed to try that, but I expect that may be handy for some people. We tried all three settings and basically, as you'd expect, as the cleaning level is increased, the battery drains more quickly and the vacuum gets louder - our upper floor is small enough that battery life hasn't been an issue even using the highest setting. On the low setting, I am able to take a nap without the noise bugging me. I'd have to say that it is better than we expected and pretty cool to have around. Saves us time and trouble.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Works, but still a "Bear of very little Brain"

    Posted
    johnyluujack

    I received this item in exchange for a review. I would liken this product to Star War's C-3PO. Helpful, but not very helpful. The tech is not there yet to really eclipse the need for a human-driven vacuum. Works well for: A broad, open, single-level floor plan without much furniture. One who does not like to vacuum often, even if one should. One who likes impeccable vacuum lines left in their carpet. Its really pristine. Ways in which this vacuum is thwarted: Objects other than dirt on floor (toys, shoes, light rugs, power cords are indifferently consumed, while objects that should be cleaned up - pine needles and other leaves or small sticks - often get stuck halfway into the dirt hopper, or just pushed around the floor) Convoluted, or cluttered walking areas It cannot vacuum into corners Low furniture or low cabinet overhangs closely matching the height of the robot; it will attempt to wedge its way under them and get stuck. Small elevation changes (ex. 2" tall fireplace hearth, or thresholds. The depth sensor registers the area as free-and-clear and attempts to drive through such steps). In summary, while this robot did assist in maintaining a clean state in our house, I found myself all too often fetching it from under a piece of furniture, extracting a partially ingested toy, shoving it the last two feet to the charger, and restarting it's cleaning cycle. I still need to vacuum the perimeter of every wall and piece of furniture, and occasionally deep clean the carpet myself. I still need to change out the dirt hopper and clean/replace the filters fairly often.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Promising Vacuum, But Needs Improvement

    Posted
    rtbestbuy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    This is really a review of both the Hoover Rogue 970 vacuum and the Hoover Home app for Android, since much of the functionality promised is only available from the app. The app for Android only just became available, the app for IOS has been available for a little longer. First, the vacuum itself seems to be very well constructed, very durable. The vacuum seems to pick up dirt and fur (we have two dogs) well and the dust cup seems a little larger than most robovacuums. It also picked up sand and dirt well. The sensor technology is impressive, the Rogue avoids running into walls and other obstacles very well. It also seems to be able to clean along the edges of a wall, which is something I haven't seen in a robovacuum before. The filter is rinsable, which is a nice touch. The Android app wasn't available when I first got the Rogue, which was disappointing, since it was advertised as being supported. So I turned it loose manually; it backed away from the dock and rolled off, doing a credible job of cleaning. It's impressive watching it avoid (most) obstacles. We have wood and tile floors, with throw rugs scattered around and it did get stuck several times trying going onto the rugs. Additionally, very disappointingly, it couldn't climb a 1/2" transition strip between the wood and tile floors. It also wedged itself really badly under a sofa and also under a recliner. It took a lot of effort (actually had to lift the recliner) to get it out. It's about 4" tall, about an inch taller than many other robovacs, and it's "wedge" detection, as well as it's rug detection, needs improvement. The app became available and mostly works, but with some peculiarities. The mapping function (recon mode) now works, but only supports one map. The maps are used to set up 'fences' and to help the robot navigate. Since it couldn't climb the transition, half my house was unmapped. It would be really nice to be able to either add to a map or support multiple maps. There are no notifications when the robot gets in trouble. This may be added later, but it means that you have to listen for the robot getting into trouble. I wouldn't use the scheduling at this time because it got into trouble on every run. I could simply clear the problem (usually a folded rug), start it and it would pick up where it left off, which was very nice. I didn't have to return it to it's dock, it didn't lose it's bearings. Speaking of docks, watching it return to the dock in docking mode really demonstrated the capability of the mapping function. It heads straight to the dock finding it's way through doorways and down halls without bumping into anything of having to wander. It's really impressive. To Hoover's credit, they seem to be actively working to address the deficiencies and extend the capabilities of the Rogue. If they continue, this will be THE robovac to get, especially at this price point. For now, it's really a product with a lot of promise that feels as if it was rushed to market.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review and feedback! We are always working to improve the Hoover Home app and the overall user experience. Stay tuned for push notifications coming soon which will notify you if Rogue is in trouble. You mentioned that there are some areas within your home that Rogue gets stuck on. We would recommend utilizing SmartWall to block of the area rugs or anything else Rogue might have trouble with. TTIFCHoover

  • Rating: 5 out of 5 stars

    Awesome - Much Better Than I Was Expecting

    Posted
    SamG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wasn't too sure about this vacuum going into using it. Hoover doesn't exactly have a reputation for robot vacuums and I wasn't sure how this would hold up next to something like a Roomba. After spending the weekend using it though I've come away extremely impressed with the Rogue's cleaning and navigation abilities. There are some issues with the app right now - I wish I could give this 4.5 stars, but I'm going to give it 5 stars trusting that Hoover can fix the issues with the app. The box contains what you'd expect and includes the vacuum, base station, and a cleaning tool. There are some status LEDs on the top of the vacuum and the dust bin is stored in the center, accessible by flipping up the lid and pressing a button to pop it out. I really like the dust bin design and it seems like it's bigger than our Roomba 690's bin, though I couldn't confirm if this actually true. Setting it up was pretty easy through the app and after getting the Rogue connected to WiFi I sent it off into 'Recon Mode', which sends the vacuum off to map out your floor with it's built-in laser sensors. I did this on both floors of my home and the mapping didn't take longer than 5-10 minutes on either floor; my second floor has 3 bedrooms and 2 bathrooms and I was especially impressed at the speed that it was able to navigate and map all these rooms. My maps don't look as good as the ones in Hoover's pictures, but I'm impressed with their accuracy. The app doesn't save maps for multiple floors, so if you move the vacuum between floors you'll have to remap them each time (I think Hoover also recommends you do this if you move the base station to another part of your floor as well). Once the mapping was done I set off to clean my first floor, which is consists of a hallway, living room, and kitchen, with no doors separating them and all hardwood. It cleaned the entire floor without a much issue. One thing I didn'tice was that the Rogue wasn't a 'brave' as my Roomba about getting under things and really working itself in. This might have more to do with the fact that my Roomba has relies on its bumpers instead of lasers, but there were a couple of corner spots the Rogue didn't quite get into. The noise level wasn't bad - I would say it's slightly louder than my Roomba, but it sounds more like a loud desk fan where the Roomba sounds like an RC car, which is more pleasant to my ears. Moving upstairs I was most excited to try the Rogue here. I discovered while moving the vacuum upstairs that it has 3 power modes - Stealth, Normal, and Beast. It's automatically set to Normal mode, but since my upstairs is all carpet I decided to try Beast mode out. Beast mode ups the noise and power level noticeably and it did a really good job cleaning our carpet. I did seem to cut the battery life in about half, but was able to get through the entire floor with just enough juice left to make it back to the charger. Watching the vacuum run upstairs I could see how it navigates much better. From what I can see it moves from room to room, does the edges, and then does a back and forth to fill in the middle space. It's very methodical and easy to see where it's been and where it's going to next. The app even gives you a live view of where the vacuum is and what areas it's cleaned. I did run into two problems while cleaning upstairs. The first problem was that the vacuum clogged with hair and fur once and I had to clear it out. Granted, it had been a couple of weeks since I last vacuumed upstairs and I imagine this is something that will occur less with regular cleanings, but it's something to note. My second problem was with a TV stand that's just about the same height as the vacuum, but a little shorter. It led to the vacuum wedging itself underneath and getting stuck. The Hoover app allows you to set up virtual boundaries to prevent this sort of thing, but as it stands right now the virtual boundaries are really hard to set up in the app. When adding a virtual boundary the app freezes the map in whatever view you had it in and often creates the boundary offscreen with no way to grab and move it to where you need to go. Even when I finally got it into the position I wanted it to be in, adjusting it on a small scale to avoid something like a piece of furniture tested me. Hopefully this is something Hoover will improve in the future. I also had to empty the dust bin a few times while it was cleaning upstairs, but that's understandable given the size of the area. Overall I've a lot more good things than bad to say about the Rogue. It's not perfect, but most of the time it's so good I don't remember that.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We are continually updating the app and making improvements. Stay tuned for updates coming soon! TTIFCHoover

  • Rating: 1 out of 5 stars

    Horrible App Ruins Product

    Posted
    Kfish

    Bought the rogue because it was on sale and the reviews were decent online. I should have looked harder at the reviews. The only way the vacuum will work is if you map the space. Fine that should not be too bad. First time completely skips a section of the floor. It did not put a wall like it ran into something. Just open. So I rerun and it kind of maps the area. There are jagged lines where straight walls are and it was able to get under my kitchen table but drew some weird shape where it thought chair legs were walls. I decide to run the vacuum then and it speeds off to a distant room and starts to vacuum. Everything is great until the battery is low. It returns to the home base to charge. 3/4 of the floor is done. Several hours later it randomly kicks back on and continues what it was doing. Then it loses the map. It begins to spin slowly seeming confused and then vacuums the same two feet of carpet over and over. I try reload the app, change tabs, and click on random options. THE MAP IS GONE! Several recon missions and failed missions later, I still have not been able to vacuum the floor completely and the map never stays for long. Also the alexa skill never works. Don't know if that is Hoover's fault or Amazon's. I wish I could return it but too much time has passed. AVOID AT ALL COSTS!!!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    So close to being a great vacuum!

    Posted
    Gizmo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Hoover, a name that's synonymous with vacuums, we've all probably had a Hoover at one point in our lives. It makes perfect sense for them to get into the robotic vacuum cleaning fray! Behind the cute spy mission/James Bond marketing material is an app controlled vacuum that shows a lot of promise. Setup: Fairly simple to setup, download the "Hoover Home" app (there are several Hoover apps in the iPhone App Store). There is nothing to put together, just take it out of the box and plug in it's charging station. There are 3 performance modes you can choose from on the app: stealth, normal and beast. I left it on normal for most of my tests. Stealth mode was a bit more quiet and beast mode obviously, more loud. Rogue in action: To start, you want to send Rogue on a recon mission. This little vacuum will map out the entire area it's supposed to clean. Of course, you'll need to make sure there's nothing blocking Rogue's path or anything to get tangled on such as wires. In my first try, the recon mission was a partial successfully. Rogue only mapped out 1 of the rooms on the first floor of my house, the kitchen/dinette area. The vacuum failed to discover the other rooms on the first floor such as the family room, living room etc. On the app, you can view what Rogue had mapped out. I deleted the map and sent Rogue on another recon mission, this time Rogue mapped out the entire floor, except for an area where it got itself stuck under a coffee table. Other trouble spots I noticed was the dinette table where the design of the chair legs gives the Rogue a hard time. For these areas, you can setup a "smartwall" so the vacuum stays away from there. For this function, the app is a bit finicky to use, you click "map-create smartwall" this plops a large box that you re-size and move around to where you want it. I found that I had to delete and repeat the process a few times before I got it where I want it to go. Once you get the mapping and smartwalls done, you're ready for Rogue to start vacuuming. I found Rogue to be fairly precise in its navigating, it was able to navigate itself between the legs of a row of 4 barstools. Rogue methodically vacuums the area it had mapped out, going back and fourth, as if it was mowing a virtual lawn. As we used the Rogue over the course of a week, we noticed it wasn't going close to the cabinets and walls. The edges of the room is where all the dirt and dust accumulates and it's missing it! It seems to stay about 1.5' to 2" away from the walls. One other issue we experienced several times was the app losing connectivity to the Rogue. I would get an "Oops! There was an error trying to connect to the robot, please try again". To fix this, I reset had to power the device off and on. On the positive side, the vacuum seems to do a decent job cleaning up, this is evidenced by the large amount of dust that's collected in the dust bin every few days. The dirt bin is very easy to take out and empty, you simply open the lid, press a button, the dust bin lifts up and you remove. Being able to set a schedule for the Rogue to vacuum is a very nice feature. Like clockwork, every afternoon the Rogue wakes up and starts scurrying around cleaning my kids mess! Just a side note, the Rogue did not set off my security system motion detectors, but you might want to be careful when scheduling at a time you're away and alarm is on. Alexa: Rogue works with Alexa, all you need to do is add the "Hoover Robot" skill. You can then ask Alexa to "start/stop mission"or "return to base". I tried this and it worked without issues, pretty neat. Conclusion: This hard working device is very well designed and thought out. With all its bumpers and sensors, it navigates my house effectively. The app is fairly intuitive to use and has all the features and functionality one would need. However, there are some issues as I've summarized in the "cons" that needs to be worked out before I can wholeheartedly recommend this device. Pros: - control your Rogue from anywhere - maps out your house/apartment and through the app - Virtual barriers, neat feature - 3 power settings Cons: - doesn't get close to the edges of the walls, where most dirt tends to end up - Loses connection frequently

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good cleaning bad app

    Posted
    DSPARKA
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I was happy to receive my new Rogue vacuum because of all the cool features that's packed. Hoover tried to make setup as easy as possible and I'm sure many people will appreciate that. To start your cleaning mission with the Rogue all you need is an outlet for the charger with enough room to place the docking station. I did my 3 hour charge and by hitting the play button the Rogue was on its way to help me clean my floors. You can see how it is analyzing your rooms so it can have a map ready to clean everywhere possible. The Rogue is a smart vacuum for many reasons. Compared to my other robot vacuum it navigates without bumping into everything which eliminates the extra noise. After the Rogue completed the cleaning it easily returned to its docking station. I checked the small canister and I will say it picked up a lot. I'm proud to say that the Rogue performed amazingly well when it comes to cleaning and that's the main objective. With the design I do like it but I would like to see it shorter in height so it can fit under more furnitures. The Rogue has trouble going under my tv stand and sofa. The app I cannot review properly. I did download the iOS app but I cannot get it to connect to the WiFi. I followed step by step directions to have it working but I continue to get a connection error. I'm not new to using WiFi so I can say that I know enough to know the basics of connecting a device to my router. I tried for hours and on different days but still no success. I included a picture showing the error. The error came up even when I made the WiFi insecure with no security password. Many of the features of the Rogue are from using the app so because I cannot access it I cannot give this a higher review without using the app. I will update my review with a comment if and when I can finally use the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! We're sorry you were unable to get connected. If you reach out to us at HooverRogue@ttifloorcare.com, we can help you personally. In the meantime, here are a few things to try: In the app, delete Rogue from the device screen by swiping left and pressing the trashcan. Completely close out the Hoover Home app. Factory reset Rogue by holding the Play/Pause button for 10 seconds. Wait for Rogue to reboot back up and then reopen the Hoover Home App. Try to set Rogue up again by pressing the + button. TTIFCHoover

  • Rating: 3 out of 5 stars

    Not great at deep cleaning carpets.

    Posted
    DonMc
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'll begin this review of the Hoover Rogue 970 with the Hoover Home app, which seems to be the "brains" to this device. While the vacuum cleaner will operate independently of the app, Hoover seems to be hanging their hats on the added versatility of the Rogue when the app is incorporated with this device. When I went to the App Store to download the app designed to work with the Rogue 970, I was repeatedly rebuffed with the message "No results for Hoover Home app". Umm, okay... I tried several times to find the app, to no avail. I looked on the App Store for the iOS version and the Play Store for the Android version; nada! Finally, I went to the Hoover website, and after searching fruitlessly to find any information to obtain this app, I clicked on the FAQ, which eventually lead me to a link to download the app from the App Store. Once I got the Hoover Home app up and running on my iPad, I was easily able to connect the device to my Amazon Echo Show, which allows me to verbally communicate with the Rogue. (What have we become, when you can do your housework by sitting on your sofa watching television, and telling a device to perform one of your chores for you? ...but I digress). Once I got everything set up, I had the Rogue 970 start its Recon Mode, which allows the Rogue to map the rooms in your home. After completing the recon, I had the Rogue run it's first cleaning session. I have hardwood floors in my home, with area rugs, and the Rogue impressively maneuvered between the two surfaces with no problem (It should be noted that thin, light rugs, or runners will cause a minor problem, as they'll get folded over or pushed around by the vacuum cleaner). Also, The Rogue completely missed certain areas of the floor while cleaning; even after I ran the Recon Mode twice. Watching this device navigate its way around your residence is entertainingly novel; it will definitely impress your friends. It's kind of like having a pet in your house that responds appropriately to voice commands. However, I don't believe this device has tremendous cleaning power. After the Rogue finished vacuuming one of my rugs, I went over that same rug with my regular vacuum cleaner, and picked up a'significant' amount of dust. This was after the Rogue had already gone over it TWICE. Given this revelation, it's my opinion that the Rogue is better suited for hardwood, or bare floors. Based on my experience with this device, it does not perform deep cleaning on rugs or carpeting. If all you need vacuumed up are crumbs, or other small particles, this device will be adequate for you (moreso for novelty's sake). If you want embedded dust or dirt removed from your soft floor coverings, the Rogue 970 is not for you. You'll have to get off your sofa and do it yourself.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review. Like most robot vacuums, Rogue is a maintenance cleaner but is not meant to replace your upright vacuum. You mentioned above that Rogue missed certain areas while cleaning. A couple tips to ensure Rogue maps correctly in Recon Mode: ensure Rogue has a full battery and always starts from the dock, place the dock on a hard surface and in the middle of the home if possible, make sure your home is well-lit and no obstacles hinder Rogue from exploring. TTIFCHoover

  • Rating: 3 out of 5 stars

    Promising vacuum plagued by a horrible app

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've spent a solid week with the Hoover Rogue 970 to be able to say this: Wait. The Rogue 970 feels like a beta product. And sometimes, it doesn't even feel like it's beta-worthy. The unboxing experience is pleasant and simple. I advise consulting the getting started guide so you don't miss anything important. The most important thing is to place the dock in a location that has enough space for the bot to navigate. Hoover also recommends charging the Rogue 970 for about 3 hours (or until 100% is reached) before first use. The vacuum itself has two buttons: a pause/play button, and a home button. The pause/play button will send the bot out to clean, and the home button will send the bot back to the dock to charge. Your first time running the bot, it will run in "recon" mode (short for reconnaissance) in which it will explore its surroundings and map out the area. It may not scan everything the first time, but each time after, it will discover areas that it previously missed. Because the Rogue maps out the area unlike cheaper robot vacuums, it vacuums in a pattern, rather than sporadically and randomly. What this means is that you get more professional-looking vacuum path marks in the carpet, rather than random path marks. It certainly looks impressive compared to other vacuums. But even beyond that, it means that the Rogue is efficient. Because it maps out the area, it knows where everything is, and it doesn't vacuum in a redundant fashion. You won't typically see the Rogue intentionally vacuum the same area multiple times in the same session. Why should it? The Rogue takes the one-and-done approach by trying to cover the entire area once. It's much more predictable, and more reliable in that regard. If you purposely placed dust and lint on your floor, the expectations is that the Rogue will clean that area every time it runs. But this is where things start to fall apart. The Rogue isn't small. It's taller than some other robot vacuums, so it doesn't fit under some furniture as easily. In fact, I found that the Rogue lodged itself under my entertainment center (which is very low) and it took quite a bit of force for me to dislodge it. I ended up putting a decently-sized object at the opening under the entertainment center to prevent it from entering, but I shouldn't have to do that. That's certainly silly. Additionally, the Rogue has a larger diameter than some other robots, as well. In my case, the Rogue cannot travel through my dining chair legs. So there are plenty of areas that go uncleaned because of this size issue. My other robot vacuum has a smaller diameter but did a decent job navigating through chairs. One thing I also noticed with the Rogue is that if it finds a way to travel between two close objects, sometimes it struggles to find its way out. For example, I had two barstool chairs up against a wall, and the Rogue managed to travel into the space between the two chairs. However, it was unable to leave that space, as it failed to find an exit-even though the exit strategy was as simple as backing up. Problems such as this seem relatively trivial in comparison to all the other complicated situations the software has to handle. I've also run into weird situations where the bot doesn't even run on its schedule (which I'll explain more about), or it just fails to return to its docking station, even though it'sn't stuck anywhere. This inconsistency is certainly frustrating. Okay, so how about the Hoover Home app? This is probably the worst aspect about the Rogue. As a software engineer, myself, the Hoover Home app seems like a poorly designed app created by a third-party that Hoover contracted. The app lacks responsiveness, the controls take too long to load, and the bot's mapped area takes too long to load, as well. My first time using the app, the recon mode didn't start saving the map until a few attempts at cleaning. And when I switched between the iOS and Android app, it forced me to do the recon mode all over again, even though it had already mapped out my house once. The best part of the Hoover Home App is setting the cleaning schedule so that you can hopefully never open the app again. But unfortunately, the only way to know if your Rogue has completed its cleaning mission is to open the app and read the mission history. As for the cleaning performance, the Rogue is okay. Probably best for flat surfaces, rather than carpet, though. It's been a week and my other previous robot vacuum managed to pick up substantially more lint and dust. That being said, it's possible that my previous robot vacuum just cleaned up so much that there'sn't much for the Hoover to clean. I'd advise you to look at other reviews regarding the cleaning performance. However, like many others, I'll echo one thing: the Rogue seems promising. But the app is atrocious, and the only saving grace is being able to set the schedule from within the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating the app to improve the overall user experience. A couple of the weird situations you had where Rogue didn't run on schedule or didn't return to the docking station were addressed in app and firmware updates that were pushed last week. Keep an eye out for any Hoover Home updates! TTIFCHoover

  • Rating: 2 out of 5 stars

    Not ready for prime time at all - omg the app :(

    Posted
    svenb352
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, so this is my second attempt at a Hoover robot vac. I bought the Quest 800 last week, absolutely hated it, returned it, and decided due to the tech capabilities of the Rogue 970 I'd give it a shot. Yes, I did read all the reviews, and yes, I knew it was an uphill battle but as someone who loves tech I wanted to give it a shot. So, I did... I bought it last night, took it home. Presentation, Hoover gets an A+. Slick and sleek looking, love the marketing/packaging materials, gives it a personality. Really neat. The hardware is VERY WELL BUILT. The two side brushes installed was a nice touch. It has a bit of a higher built profile and I was worried it wouldn't fit under my furniture - nope, totally fits just fine under the couch, etc. That made me happy :). On to the set up. Turned it on, put it into paring mode... nothing. No connection. I am running a 2.4Ghz / 5.0GHz Netgear Orbi router with one SSID broadcasting on different channels. It should easily connect, right? No. The reviews said that I had to disable the 5.0GHz SSID and broadcast 2.4Ghz only and it would connect. Cool. Tried it. Nope, nothing. WTH? Another reviewer said I had to temporarily disable security on my network and make it an open network (again, WTH?!?!! @@@@@@@ . So, I did it. Put it back into pairing mode - BOOM connected. Hmm ok lol. It connected, appeared to download some sort of patch software update, and was ready. COOL. I turned security back on, turned the 5.0GHz band back on, immediately WiFi signal dropped on the Rogue and it was no longer connected. OH COME ON!! I got so frustrated I gave up trying to connect and just decided to manually start it up. Started up, a bit louder than the Quest 800, but I assumed it was because it was a bit more powerful (side note, this thing is built like a tank - seriously - really nice job here with the design Hoover - underside of it looks extremely powerful/sturdy). Anyway, did its thing - got caught up twice, but nothing too major. Then, the randomness... it turned off in the middle of the floor for zero reason. Hmm ok, weird. Started it back up, kept going. 10 minutes later, same thing, turned off in the corner. WTH?! This happened twice more. Finally, again, I got super frustrated and pushed the home button on the dock. It found the dock within 3 minutes, docked, charged. I went to bed. Got up today, did manual mode again, didn't turn off at all. Cool. About an hour ago I decided, what the heck, let's try to connect it again (dual 2.4 and 5.0 GHz running on secured network). BOOM found it first try - OMG?!?! THERE IS HOPE PEOPLE!!! Connected within 5 mins, all good. COOL! Started Recon mode, started mapping the floorplan (I have to admit, when they work out the bugs with this, it's going to be killer - it was so cool watching it create the map on my iPhone X in real time - super neat). Ok, built the map, went back to the dock. YAY! Went to check out the floor plan to do some virtual walls... "Loading your Map"... "No current floor plan, Complete RECON mode to view map". Really? Really?!?! I just spent 45 minutes building this map and now I need to do it again. LE SIGH. At this point, I can say what every other reviewer has said: The hardware is killer - sucks up a lot of dirt, built like a tank, doesn't bounce off of everything, long battery life, and actually recongnizes obstacles in its path (it was hilarious watching it circle around my cat, giving it about 1/2 an inch of room between it and the cat as it cleaned around the cat lol - my cat was so confused :P). The software is, sorry here Hoover, AWFUL. Abysmal even. It constantly disconnects from WiFi (the app always says the Hoover has been disconnected and you have to reconnect). It removes the floor plan completely after Recon mode, thus rendering it useless. What's even crazier, is that I think when you run a regular clean mode, it builds another map automatically because when I went back into the app after running a standard clean cycle, it built a new map which I never sent on a new Recon mode to do). The animations are overly done in the app, causing the app to experience slowdown (I have an iPhone X - there should be zero app issues lol). The bottom line here is, it's a great idea, and early tech adopters may have patience for 6 months while they work out the kinks. I am going to probably return this for the Neato D3 Pro which, while it can't build the map on your smartphone, has this awesome laser tech that stores maps locally on the unit itself, thus it basically does the same thing. It can't build virtual walls, but at this point does it even matter since the Hoover app doesn't work. Buy at your own risk, but be warned - the software experience will drive you insane.

    No, I would not recommend this to a friend