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Customer Ratings & Reviews

Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 71 reviews

62%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 1, showing1-13 of 13 Reviews mentioning:
mapping
  • Rating: 1 out of 5 stars

    DONT BUY!Worked for a month then sucked after that

    Posted
    Timmer1992
    • My Best Buy® Elite MemberElite Member

    I switched to the Rogue from the iRobot series, hoping that the mapping feature and virtual walls would make for a better functioning robot. For the first month it seemed to do pretty good cleaning the house, I had a little trouble getting it to map out the house and connect to the app but eventually got it working, once it worked I found it got stuck occasionally which was fine, just bring it back to the base and try again another day. But now it got to the point that it gets stuck pretty much every single time, the recon feature can be run 100 times and the map never gets saved, the app no longer lets you log in at all and seems to be the main problem to using the robot for anything. VERY DISAPPOINTED

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Horrible App Ruins Product

    Posted
    Kfish

    Bought the rogue because it was on sale and the reviews were decent online. I should have looked harder at the reviews. The only way the vacuum will work is if you map the space. Fine that should not be too bad. First time completely skips a section of the floor. It did not put a wall like it ran into something. Just open. So I rerun and it kind of maps the area. There are jagged lines where straight walls are and it was able to get under my kitchen table but drew some weird shape where it thought chair legs were walls. I decide to run the vacuum then and it speeds off to a distant room and starts to vacuum. Everything is great until the battery is low. It returns to the home base to charge. 3/4 of the floor is done. Several hours later it randomly kicks back on and continues what it was doing. Then it loses the map. It begins to spin slowly seeming confused and then vacuums the same two feet of carpet over and over. I try reload the app, change tabs, and click on random options. THE MAP IS GONE! Several recon missions and failed missions later, I still have not been able to vacuum the floor completely and the map never stays for long. Also the alexa skill never works. Don't know if that is Hoover's fault or Amazon's. I wish I could return it but too much time has passed. AVOID AT ALL COSTS!!!!!

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome Smart Vacuum

    Posted
    AndyOlson
    • My Best Buy® MemberMember

    The Rogue has been running at my house a few weeks now and I must say that I am impressed. I don't enjoy vacuuming, so that is one chore that is easy for me to skip which doesn't work well having a dog. I was excited when the Rogue arrived, and I started envisioning always clean floors. The setup was easy with my iPhone and I had the Rogue running in "Recon mode" creating a map of my rooms and then I put the Rogue to work. While the Rogue was on its inaugural mission, I created a schedule run every morning. I found it cool watching how the Rogue systematically work it was around obstacles. The Rogue didn't keep just banging into an obstacle until it could go around it, the Rouge would detect the obstacle then turn, scan, and work it way around it. Pretty smart. My biggest surprise was how well the Rogue cleans underneath furniture that it can get under, such as cabinets, tables, and beds. This thing is cleaning in areas that I would never regularly vacuum. I expect that this regular full cleaning will reduce the amount of dust in my house.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad you are happy with Rogue! TTIFCHoover

  • Rating: 5 out of 5 stars

    Awesome - Much Better Than I Was Expecting

    Posted
    SamG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wasn't too sure about this vacuum going into using it. Hoover doesn't exactly have a reputation for robot vacuums and I wasn't sure how this would hold up next to something like a Roomba. After spending the weekend using it though I've come away extremely impressed with the Rogue's cleaning and navigation abilities. There are some issues with the app right now - I wish I could give this 4.5 stars, but I'm going to give it 5 stars trusting that Hoover can fix the issues with the app. The box contains what you'd expect and includes the vacuum, base station, and a cleaning tool. There are some status LEDs on the top of the vacuum and the dust bin is stored in the center, accessible by flipping up the lid and pressing a button to pop it out. I really like the dust bin design and it seems like it's bigger than our Roomba 690's bin, though I couldn't confirm if this actually true. Setting it up was pretty easy through the app and after getting the Rogue connected to WiFi I sent it off into 'Recon Mode', which sends the vacuum off to map out your floor with it's built-in laser sensors. I did this on both floors of my home and the mapping didn't take longer than 5-10 minutes on either floor; my second floor has 3 bedrooms and 2 bathrooms and I was especially impressed at the speed that it was able to navigate and map all these rooms. My maps don't look as good as the ones in Hoover's pictures, but I'm impressed with their accuracy. The app doesn't save maps for multiple floors, so if you move the vacuum between floors you'll have to remap them each time (I think Hoover also recommends you do this if you move the base station to another part of your floor as well). Once the mapping was done I set off to clean my first floor, which is consists of a hallway, living room, and kitchen, with no doors separating them and all hardwood. It cleaned the entire floor without a much issue. One thing I didn'tice was that the Rogue wasn't a 'brave' as my Roomba about getting under things and really working itself in. This might have more to do with the fact that my Roomba has relies on its bumpers instead of lasers, but there were a couple of corner spots the Rogue didn't quite get into. The noise level wasn't bad - I would say it's slightly louder than my Roomba, but it sounds more like a loud desk fan where the Roomba sounds like an RC car, which is more pleasant to my ears. Moving upstairs I was most excited to try the Rogue here. I discovered while moving the vacuum upstairs that it has 3 power modes - Stealth, Normal, and Beast. It's automatically set to Normal mode, but since my upstairs is all carpet I decided to try Beast mode out. Beast mode ups the noise and power level noticeably and it did a really good job cleaning our carpet. I did seem to cut the battery life in about half, but was able to get through the entire floor with just enough juice left to make it back to the charger. Watching the vacuum run upstairs I could see how it navigates much better. From what I can see it moves from room to room, does the edges, and then does a back and forth to fill in the middle space. It's very methodical and easy to see where it's been and where it's going to next. The app even gives you a live view of where the vacuum is and what areas it's cleaned. I did run into two problems while cleaning upstairs. The first problem was that the vacuum clogged with hair and fur once and I had to clear it out. Granted, it had been a couple of weeks since I last vacuumed upstairs and I imagine this is something that will occur less with regular cleanings, but it's something to note. My second problem was with a TV stand that's just about the same height as the vacuum, but a little shorter. It led to the vacuum wedging itself underneath and getting stuck. The Hoover app allows you to set up virtual boundaries to prevent this sort of thing, but as it stands right now the virtual boundaries are really hard to set up in the app. When adding a virtual boundary the app freezes the map in whatever view you had it in and often creates the boundary offscreen with no way to grab and move it to where you need to go. Even when I finally got it into the position I wanted it to be in, adjusting it on a small scale to avoid something like a piece of furniture tested me. Hopefully this is something Hoover will improve in the future. I also had to empty the dust bin a few times while it was cleaning upstairs, but that's understandable given the size of the area. Overall I've a lot more good things than bad to say about the Rogue. It's not perfect, but most of the time it's so good I don't remember that.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We are continually updating the app and making improvements. Stay tuned for updates coming soon! TTIFCHoover

  • Rating: 3 out of 5 stars

    Cute branding, modest performance

    Posted
    MurphyR
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I've had a Roomba 595 for a couple of years, and decided to try some of the new models when it started to die. I've had that, the Shark, and now this Rogue. Performance: I think this robot suffers from the same problem as the Shark, in that the filter it uses is too fine. After running, there tends to be very little in the bin, and the filter is completely filled. I think the problem is that the filter gets full and the vacuum runs with almost no suction. Tech advancements: I appreciate that you can use your phone to program and start the robot, which allows you to keep it under a chair or elsewhere that you don't want to reach under all the time. Another nice feature is the use of optical sensors rather than physical. The Roomba just rams into things, the Shark taps them a bit, but the Hoover just glides along less than a centimeter away from walls, tables, or any other obstacle. The map it makes during it's first run may not be great, and it may take multiple tries to get a full run around your space. On my first try, the Hoover completely missed a room (meaning it wouldn't find it when running because it missed the door and thought a wall was there). Once it has a semblance of a map, you can track it's progress or set up virtual walls for it to skip over areas, which is nice. All in all, I think I'd stick with Roomba. While these new touches are nice, ultimately what matters is being able to clean the carpet, and none of the new models that I've tried actually function as well as a vacuum.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're sorry that Rogue didn't meet your cleaning expectations. Rogue, like most robot vacuums, is meant to be a maintenance cleaner. What sets Rogue apart from others is the technology included, for those that want the smart navigation and ability to customize cleaning. Thank you for the feedback! TTIFCHoover

  • Rating: 1 out of 5 stars

    Stay AWAY absolute failure!!!

    Posted
    ecksfiftyone
    • My Best Buy® MemberMember

    I purchased a Hoover Quest 1000. It worked OK. Sometimes I thought it was the best thing I ever purchased and some days I just wanted to smash it with a hammer. In reality it just needed some competent programming to make it great. But this review is not about that. The quest 1000 stopped working after a few months. No big deal, these things happen. Hoover support was super responsive and they sent me a brand new Rogue 970. I read up on the 970 before it arrived and I realized that this thing handled all my complaints about the Quest!! Virtual Walls, Alexa Integration, no requirement to be on the same Wi-Fi network. I was super excited and (at this point) I thought Hoover was THE BEST! Then the Rogue arrived and I couldn't wait to test it out. Yes. . I super excited over a vacuum. I don't get out much, and when I do they always catch me and bring me back. I named it Dobby. Anyway, I set it up and connected to wireless. I didn't have the issues others had with wireless. I've been an enterprise class IT expert and gadget guru forever. My home network is solid. . setup was breeze and I thought to myself. . those other complainers are just technologically incompetent. Alexa integration was also simple but I tested that very little. I was very excited because the Quest didn't have an Alexa skill. THEN. everything went horribly down hill. After charging fully, I started the RECON mode so it could map my house. It went through the whole house and returned to the dock. I opened the app and it still said "No Floor plan, Run Recon". Hrmmm. . ok, whatever. Maybe I did it wrong. I ran Recon again. As soon as the unit backed off the dock about 6" it stopped and reported it was picked up and put down. This is on a perfectly smooth surface. Fine. . it's new. I restarted recon AGAIN and this time it completed. Now I opened the map and created some virtual walls... THIS IS WHAT I NEEDED! This is what I was so excited for. This is what was missing from the Quest. The quest would go into the bathroom and get stuck on the small rubber backed rug. Or it would go into my kids messy room and get stuck on any number of things. Virtual walls can keep it out of the hazards. Sweet!! Anyway, I created the virtual walls, and saved everything. Then I told it to clean to see how well it worked. I noticed it went into the bathroom. So I opened my map to see why the virtual wall wasn't working. What?? No map?? looking in the "Mission log" it says map deleted. Ok, Ok, it's my first day... maybe I hit the wrong button and screwed up. When it completed cleaning, I ran recon mode again. Made a new map, added virtual walls, set a schedule. At this point the unit needed to charge so I waited a few hours and then opened the app to make sure I was set for another test. NO MAP, no schedule. You can't schedule a cleaning without a map, and since the map disappeared so did the schedule. Ughhhh. I did this another 3 times. Ran recon, close app, open app, map gone. Ok, it's not me Dobby, It's definitely you. So the best feature: Virtual Walls = useless since the map doesn't stay. I can't even schedule it to clean, since you need a saved map to use the schedule. . @@@@@@@@ Seriously how does THAT make sense? @@@@@@@ Manual cleaning is about all I can do. I had issues with the Quest losing the map a lot. When it got stuck on something, there was a 30% chance it would be able to resume and a 70% chance it would lose it's map and have to start over. Really annoying when it got stuck after 80% of the cleaning was done and the battery was nearly dead. But the Quest didn't NEED the map unless it was resuming a cleaning. . so it was a little more than a mild annoyance. But with the Rogue, you cant even set a schedule without a map, and if it loses the map, you lose the schedule!! This thing is literally unusable at this point. I contacted Hoover support but it's a Friday night so I don't expect any answer until Monday at least. That's to be expected. Either it's a defective unit, and they will replace it (again) OR the device just sucks and they will refund my original purchase price (Doubtful) , or (Most likely) the device just sucks and they will tell me that better software is being worked on and essentially I'm stuck with it. Since this device is 100% useless, I've been thinking about what I'll do with it if they don't take it back. . I'll probably make a YouTube review detailing the issues so people can see it's all legit and it's not me. Most importantly I'll end the video with few friends and a creatively executed, Office Space inspired, baseball bat smashing of the unit into bits. If I make it creative enough, at least the device will serve to entertain some people and hopefully gain enough attention to help others direct their cash to a brand that works. Conclusion, The hardware seems solid. The cleaning was just fine for my purposes. I've 3 cats and 2 dogs and hardwood floors so I need daily cleaning to pickup the animal hair between the more thorough weekly cleanings. The unit seemed quieter than the Quest. The dust bin is more convenient but harder to open and empty. The real problem is the software. And since you can find reviews going back a while on the poorly developed software, it's clear Hoover can handle the mechanical but is clueless with the technological. Hint: Fire 100% of your development team and hire a few high paid people with 20 years' experience and a proven track record. I've managed a lot of developers over the last 20 years. there is no reason a single talented developer and 6 months cant improve the software to make this one of the best units out there. Get it together. Until that happens, this unit's a waste of time and money.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Recommended with Reservation

    Posted
    bryanhill
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember

    I received this unit from Hoover, it's a lovely addition to take care of daily vacuuming in our family room that was once just an attic, on our third floor of our 140 year old home. This floor is all carpet and houses quite a bit of furniture and is oddly shaped. I did try this unit on our first floor that has hard woods with area rugs throughout, and it did not play well with the variety of surfaces, it would get hung up on the rugs while it was going over them and launch into the air, thus confusing it's position in the room, making the mapping of the room nearly impossible. I love that this unit will actually map out the floor plan giving you the ability to draw in smart walls keeping it out of where it may get hung up. It's mapping is not as accurate as I would like, and maybe it has to do with our family room and it's furniture. I do feel it would do better in a completely empty and regular shaped room, which is not realistic, but it tries really hard to get the mapping right. Due to this inaccuracy, it occasionally won't find it's home/charger and just quits in the middle of the room. It's my hope that it's mapping of our room will get better with time, as I have noticed it will modify the map data as things are moved, added, or removed. The vacuuming technology of this unit picks up well, the dirt cap has dirt in it every time it's run. I feel this is great for animal lovers, as it picks up the extra dirt, fur, and other stuff that comes with pet ownership. I appreciate that it has three different levels of cleaning, Stealth, Normal, and Beast, for a variety of situations. I initially used the Apple iOS app and was disappointed that Hoover's Android app was not ready for release. The iOS app was horrible, there were several parts of the app that just did not work. Much to my surprise, a few days into my review, I happened to check back on the Google Play Store and found that they had released the app and I am happy to report it's fully functioning and may only need a little work in the mapping and smart wall category. I feel I could recommend this unit to a family or friend, but with reservation. I think this particular design is on a case by case basis. It may work well for you home layout, and it may not. All in all it's a pretty slick design that needs a little work on it's mapping features. If it can't find it's home it's really no that smart. But with some updates in both the app software and the robots firmware it could really shine.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review and feedback! We are continually working on improving the app and the overall user experience. A couple tips for the most accurate map:

      -Always start Rogue from the dock
      -Place the dock on a hard surface
      -If possible, place the dock toward the center of your home
      -Make sure Rogue is fully charged before starting Recon Mode TTIFCHoover

  • Rating: 5 out of 5 stars

    Best technology in a robot vacuum to-date

    Posted
    gpitts
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    As the summary states, this robotic vacuum cleaner absolutely has the best technology implementation to-date. Take the robot out of the box, and charge it up. While you're charging it, download the "Hoover Home App" and get your account setup. Once the robot is completely charged, connect it via your Hoover Home app. That's the hard part (and it isn't hard). Next thing is to let the robot map your home via its "recon" mission. This allows the robot to traverse your home and to learn where the hard boundaries are. Due to unusual wall angles in a room of our home that the robot began from, our robot's recon mission did not correctly complete. It seems to have assumed that this one room of our home was the entirety of our home. Unfortunately, there does not seem to be an obvious way to delete that recon mission data and put the robot back in to recon mode once more for a complete mapping. I hope to catch the Hoover support folks tomorrow to see how that can be done. The application really should allow you to do this, as I'm certain I'm not the only person this will happened to. Once the recon mission is done, you can construct "virtual walls" in your mapped home where you don't want the robot to clean. THIS is one of the key features that I've been waiting on, and it works great! Once the robot begins cleaning, it does a really nice job optimizing the cleaning in lines parallel to your home's walls. That may not seem like a big deal, but it minimizes the amount of turns required during cleaning, which reduces cleaning time. You can use the Hoover Home app to setup cleaning schedules (i.e. while you're at work, etc). We have two mini long-haired Dachshunds in the home, and one sheds a lot. Did I say a lot? The robot does a really good job pickup up said hair. Given we have dogs in the home, one of my fears was that the robot would become a play toy for them, but fortunately they grew accustomed to it after a couple of days. I highly recommend the Hoover Rogue 970. It is by far a more intelligent solution than the other options on the market!

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad Rogue is helping you keep on top of all that Dachshund hair! TTIFCHoover

  • Rating: 3 out of 5 stars

    Promising Vacuum, But Needs Improvement

    Posted
    rtbestbuy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    This is really a review of both the Hoover Rogue 970 vacuum and the Hoover Home app for Android, since much of the functionality promised is only available from the app. The app for Android only just became available, the app for IOS has been available for a little longer. First, the vacuum itself seems to be very well constructed, very durable. The vacuum seems to pick up dirt and fur (we have two dogs) well and the dust cup seems a little larger than most robovacuums. It also picked up sand and dirt well. The sensor technology is impressive, the Rogue avoids running into walls and other obstacles very well. It also seems to be able to clean along the edges of a wall, which is something I haven't seen in a robovacuum before. The filter is rinsable, which is a nice touch. The Android app wasn't available when I first got the Rogue, which was disappointing, since it was advertised as being supported. So I turned it loose manually; it backed away from the dock and rolled off, doing a credible job of cleaning. It's impressive watching it avoid (most) obstacles. We have wood and tile floors, with throw rugs scattered around and it did get stuck several times trying going onto the rugs. Additionally, very disappointingly, it couldn't climb a 1/2" transition strip between the wood and tile floors. It also wedged itself really badly under a sofa and also under a recliner. It took a lot of effort (actually had to lift the recliner) to get it out. It's about 4" tall, about an inch taller than many other robovacs, and it's "wedge" detection, as well as it's rug detection, needs improvement. The app became available and mostly works, but with some peculiarities. The mapping function (recon mode) now works, but only supports one map. The maps are used to set up 'fences' and to help the robot navigate. Since it couldn't climb the transition, half my house was unmapped. It would be really nice to be able to either add to a map or support multiple maps. There are no notifications when the robot gets in trouble. This may be added later, but it means that you have to listen for the robot getting into trouble. I wouldn't use the scheduling at this time because it got into trouble on every run. I could simply clear the problem (usually a folded rug), start it and it would pick up where it left off, which was very nice. I didn't have to return it to it's dock, it didn't lose it's bearings. Speaking of docks, watching it return to the dock in docking mode really demonstrated the capability of the mapping function. It heads straight to the dock finding it's way through doorways and down halls without bumping into anything of having to wander. It's really impressive. To Hoover's credit, they seem to be actively working to address the deficiencies and extend the capabilities of the Rogue. If they continue, this will be THE robovac to get, especially at this price point. For now, it's really a product with a lot of promise that feels as if it was rushed to market.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review and feedback! We are always working to improve the Hoover Home app and the overall user experience. Stay tuned for push notifications coming soon which will notify you if Rogue is in trouble. You mentioned that there are some areas within your home that Rogue gets stuck on. We would recommend utilizing SmartWall to block of the area rugs or anything else Rogue might have trouble with. TTIFCHoover

  • Rating: 3 out of 5 stars

    So close to being a great vacuum!

    Posted
    Gizmo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    Hoover, a name that's synonymous with vacuums, we've all probably had a Hoover at one point in our lives. It makes perfect sense for them to get into the robotic vacuum cleaning fray! Behind the cute spy mission/James Bond marketing material is an app controlled vacuum that shows a lot of promise. Setup: Fairly simple to setup, download the "Hoover Home" app (there are several Hoover apps in the iPhone App Store). There is nothing to put together, just take it out of the box and plug in it's charging station. There are 3 performance modes you can choose from on the app: stealth, normal and beast. I left it on normal for most of my tests. Stealth mode was a bit more quiet and beast mode obviously, more loud. Rogue in action: To start, you want to send Rogue on a recon mission. This little vacuum will map out the entire area it's supposed to clean. Of course, you'll need to make sure there's nothing blocking Rogue's path or anything to get tangled on such as wires. In my first try, the recon mission was a partial successfully. Rogue only mapped out 1 of the rooms on the first floor of my house, the kitchen/dinette area. The vacuum failed to discover the other rooms on the first floor such as the family room, living room etc. On the app, you can view what Rogue had mapped out. I deleted the map and sent Rogue on another recon mission, this time Rogue mapped out the entire floor, except for an area where it got itself stuck under a coffee table. Other trouble spots I noticed was the dinette table where the design of the chair legs gives the Rogue a hard time. For these areas, you can setup a "smartwall" so the vacuum stays away from there. For this function, the app is a bit finicky to use, you click "map-create smartwall" this plops a large box that you re-size and move around to where you want it. I found that I had to delete and repeat the process a few times before I got it where I want it to go. Once you get the mapping and smartwalls done, you're ready for Rogue to start vacuuming. I found Rogue to be fairly precise in its navigating, it was able to navigate itself between the legs of a row of 4 barstools. Rogue methodically vacuums the area it had mapped out, going back and fourth, as if it was mowing a virtual lawn. As we used the Rogue over the course of a week, we noticed it wasn't going close to the cabinets and walls. The edges of the room is where all the dirt and dust accumulates and it's missing it! It seems to stay about 1.5' to 2" away from the walls. One other issue we experienced several times was the app losing connectivity to the Rogue. I would get an "Oops! There was an error trying to connect to the robot, please try again". To fix this, I reset had to power the device off and on. On the positive side, the vacuum seems to do a decent job cleaning up, this is evidenced by the large amount of dust that's collected in the dust bin every few days. The dirt bin is very easy to take out and empty, you simply open the lid, press a button, the dust bin lifts up and you remove. Being able to set a schedule for the Rogue to vacuum is a very nice feature. Like clockwork, every afternoon the Rogue wakes up and starts scurrying around cleaning my kids mess! Just a side note, the Rogue did not set off my security system motion detectors, but you might want to be careful when scheduling at a time you're away and alarm is on. Alexa: Rogue works with Alexa, all you need to do is add the "Hoover Robot" skill. You can then ask Alexa to "start/stop mission"or "return to base". I tried this and it worked without issues, pretty neat. Conclusion: This hard working device is very well designed and thought out. With all its bumpers and sensors, it navigates my house effectively. The app is fairly intuitive to use and has all the features and functionality one would need. However, there are some issues as I've summarized in the "cons" that needs to be worked out before I can wholeheartedly recommend this device. Pros: - control your Rogue from anywhere - maps out your house/apartment and through the app - Virtual barriers, neat feature - 3 power settings Cons: - doesn't get close to the edges of the walls, where most dirt tends to end up - Loses connection frequently

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Promising vacuum plagued by a horrible app

    Posted
    Xephyroth
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I've spent a solid week with the Hoover Rogue 970 to be able to say this: Wait. The Rogue 970 feels like a beta product. And sometimes, it doesn't even feel like it's beta-worthy. The unboxing experience is pleasant and simple. I advise consulting the getting started guide so you don't miss anything important. The most important thing is to place the dock in a location that has enough space for the bot to navigate. Hoover also recommends charging the Rogue 970 for about 3 hours (or until 100% is reached) before first use. The vacuum itself has two buttons: a pause/play button, and a home button. The pause/play button will send the bot out to clean, and the home button will send the bot back to the dock to charge. Your first time running the bot, it will run in "recon" mode (short for reconnaissance) in which it will explore its surroundings and map out the area. It may not scan everything the first time, but each time after, it will discover areas that it previously missed. Because the Rogue maps out the area unlike cheaper robot vacuums, it vacuums in a pattern, rather than sporadically and randomly. What this means is that you get more professional-looking vacuum path marks in the carpet, rather than random path marks. It certainly looks impressive compared to other vacuums. But even beyond that, it means that the Rogue is efficient. Because it maps out the area, it knows where everything is, and it doesn't vacuum in a redundant fashion. You won't typically see the Rogue intentionally vacuum the same area multiple times in the same session. Why should it? The Rogue takes the one-and-done approach by trying to cover the entire area once. It's much more predictable, and more reliable in that regard. If you purposely placed dust and lint on your floor, the expectations is that the Rogue will clean that area every time it runs. But this is where things start to fall apart. The Rogue isn't small. It's taller than some other robot vacuums, so it doesn't fit under some furniture as easily. In fact, I found that the Rogue lodged itself under my entertainment center (which is very low) and it took quite a bit of force for me to dislodge it. I ended up putting a decently-sized object at the opening under the entertainment center to prevent it from entering, but I shouldn't have to do that. That's certainly silly. Additionally, the Rogue has a larger diameter than some other robots, as well. In my case, the Rogue cannot travel through my dining chair legs. So there are plenty of areas that go uncleaned because of this size issue. My other robot vacuum has a smaller diameter but did a decent job navigating through chairs. One thing I also noticed with the Rogue is that if it finds a way to travel between two close objects, sometimes it struggles to find its way out. For example, I had two barstool chairs up against a wall, and the Rogue managed to travel into the space between the two chairs. However, it was unable to leave that space, as it failed to find an exit-even though the exit strategy was as simple as backing up. Problems such as this seem relatively trivial in comparison to all the other complicated situations the software has to handle. I've also run into weird situations where the bot doesn't even run on its schedule (which I'll explain more about), or it just fails to return to its docking station, even though it'sn't stuck anywhere. This inconsistency is certainly frustrating. Okay, so how about the Hoover Home app? This is probably the worst aspect about the Rogue. As a software engineer, myself, the Hoover Home app seems like a poorly designed app created by a third-party that Hoover contracted. The app lacks responsiveness, the controls take too long to load, and the bot's mapped area takes too long to load, as well. My first time using the app, the recon mode didn't start saving the map until a few attempts at cleaning. And when I switched between the iOS and Android app, it forced me to do the recon mode all over again, even though it had already mapped out my house once. The best part of the Hoover Home App is setting the cleaning schedule so that you can hopefully never open the app again. But unfortunately, the only way to know if your Rogue has completed its cleaning mission is to open the app and read the mission history. As for the cleaning performance, the Rogue is okay. Probably best for flat surfaces, rather than carpet, though. It's been a week and my other previous robot vacuum managed to pick up substantially more lint and dust. That being said, it's possible that my previous robot vacuum just cleaned up so much that there'sn't much for the Hoover to clean. I'd advise you to look at other reviews regarding the cleaning performance. However, like many others, I'll echo one thing: the Rogue seems promising. But the app is atrocious, and the only saving grace is being able to set the schedule from within the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating the app to improve the overall user experience. A couple of the weird situations you had where Rogue didn't run on schedule or didn't return to the docking station were addressed in app and firmware updates that were pushed last week. Keep an eye out for any Hoover Home updates! TTIFCHoover

  • Rating: 3 out of 5 stars

    Smart Rogue Bot BUT Caught by its APP

    Posted
    MarkusKong
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 100 ContributorTop 100 Contributor

    Hoover Rogue Robot 970 Vacuum Setup/Testing/Conclusion I have to first praise Hoover's marketing team for doing such a wonderful job with the PR for this robot. Everything from the design of the box, the materials used for the manuals and other goodies within the box; all were done with quality and really thought out ideas. So GOOD JOB there Hoover!! Setting up the robot wasn't too difficult. Being that the Hoover Home app wasn't available on Android when I was first setting up the robot, I did it on my iOS device. Once I was able to connect the Rogue 970 to the app, the very first thing I did was complete a full charge (that is what the instructions tell you to do! @@@@@@@ . Once the Rogue 970 had a full charge, the next thing I did was recon mode. I found that you can't necessarily use the robot unless you did the recon mode first. Basically in recon mode, the Rogue 970 will scout out your home and load the map into the app. I found this feature VERY awesome and new to the robotic vacuum cleaning world. Once the Rogue 970 has completed its recon mission, you will have the ability to set up barriers as well as send the Rogue on its next mission; to clean. I didn't send it right away to clean after its recon mission and instead waited a couple days. To my surprise, my map that was originally already on the app was gone! Someone stole the intel! Well. Not necessarily. I think the app glitched and erased the map. So I ended up having to do the recon mode again which was kinda a waste of time. Speaking of the Hoover Home app, it definitely needs some work. When I mean it needs some work, it legitimately NEEDS work. The app is very unstable and its glitchy. I lost my mapped out home twice for no reason and in addition, it keeps saying that the Rogue 970 is disconnected. I tried refreshing the tabs back and forth within the app but it didn't work. The only way to actually get things "connected" again was to close out the app completely and restart it. Even after doing this I still could not locate my maps. I noticed that Hoover updated the "system" tab so now if you click filter, dirt cup, brush roll, or side brushes; it'll take you to YouTube where there are videos to show you how to clean them which is kinda neat. Hopefully they'll add the feature where you can also purchase spare filters and brushes so that you can easily purchase replacements when needed. Now to the cleaning. Overall, the cleaning that the Rogue 970 does is average with a couple other robots that I own. I purchased a Roomba years ago in addition to a Samsung cleaning bot and the Rogue 970 is about the same. Where the Rogue 970 shines is that it doesn't "always" run into things. It actually does a decent job avoiding objects and not crashing into things like the Roomba and Samsung do. Also, it has a system/pattern in place so that it actually cleans how a person would vacuum as opposed to going everywhere like my Roomba does. Although the Rogue 970 is smarter, it was completely "dumb" when it saw my glass sliding closet doors. It thought there was more room to go so it kept crashing into the glass, thankfully not hard enough to the point where it broke my glass closet sliding doors. With a full charge, it was able to clean my living room, kitchen, one bathroom and one bedroom. The Rogue 970 never made it to my other bedroom or bathroom unfortunately. Overall, it did a pretty decent job with cleaning. When cleaning the dust bin, I found my spouse's hair and some dust. My place wasn't too dirty to begin with. Once the Rogue 970 has completed its mission, you can use the included brush to clean the brushes as well as rinse the dust cup and filter. Make sure everything is dry before you send the Rogue 970 on its next mission! A couple things I would've liked to see is the ability to do spot clean and specific room cleaning. I noticed in some of the documents I received that you are technically able to do that. But I tried everything and there's no option to do that currently. I'm guessing the app needs work as I mentioned above. I also ran into this weird thing where the Rogue 970 kinda "skipped" here and there when it was cleaning. When I mean skipping I mean stuttering, it was weird; this was on hard wood floors. In conclusion, I feel like the Rogue 970 has GREAT potential. In the state of where it is now, I would've to give it a 3 out of 5 stars. As mentioned, the cleaning was on par with other bots except for that the Rogue 970 doesn't ALWAYS bump into stuff. The app needs A LOT of work. Perhaps Hoover should've waited to release the Rogue 970 after the app was fine tuned and polished. Being that the Rogue 970 is driven by the app, you NEED the app. So once Hoover is able to get the app all good to go, I'm sure the Rogue 970 will accomplish all its missions. But as of current. The Rogue 970 has been spotted by the enemy. Quick Features on the Product A Smart Vacuum. Not just a ROBOT Smartwall Technology (Create virtual boundaries in the Hoover Home App to customize what areas are off limits to Rogue) Robart Technology with Memory (Rogue intelligently maps and remembers your home for an optimized and efficient cleaning mission) Auto Docking (Rogue returns to base to charge when the cleaning mission is complete) Wi-Fi Connected (Connect to Rogue wherever you are for commands and mission updates) Hoover Home App (Schedule and interact with Rogue through the free Hoover Home App) Voice Control (Control Rogue with vocal commands issued through AMazon Alexa and Google Home Assistant) Tri-Clean System (Rogue utilizes a trifecta of agitation, brushing, and suction to pick up dirt, dust and pet hair for an advanced clean on multiple floor types Dirt Detection (With specialized sensors, Rogue recognizes dirtier areas on your floor for a concentrated clean) Rogue Control Center (One convenient location for commands, alerts and indicators, such as dirt cup full, battery level and Wi-Fi status Run Time (Rogue has up to 120 minutes of fade-free run time) What's in the box? Rogue 970 Robot Charging Dock/Base Cleaning Brush Quick User Guide User Manual

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating and improving the app so thank you for being patient. Stay tuned for new features and improvements coming soon! TTIFCHoover

  • Rating: 2 out of 5 stars

    Not ready for prime time at all - omg the app :(

    Posted
    svenb352
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, so this is my second attempt at a Hoover robot vac. I bought the Quest 800 last week, absolutely hated it, returned it, and decided due to the tech capabilities of the Rogue 970 I'd give it a shot. Yes, I did read all the reviews, and yes, I knew it was an uphill battle but as someone who loves tech I wanted to give it a shot. So, I did... I bought it last night, took it home. Presentation, Hoover gets an A+. Slick and sleek looking, love the marketing/packaging materials, gives it a personality. Really neat. The hardware is VERY WELL BUILT. The two side brushes installed was a nice touch. It has a bit of a higher built profile and I was worried it wouldn't fit under my furniture - nope, totally fits just fine under the couch, etc. That made me happy :). On to the set up. Turned it on, put it into paring mode... nothing. No connection. I am running a 2.4Ghz / 5.0GHz Netgear Orbi router with one SSID broadcasting on different channels. It should easily connect, right? No. The reviews said that I had to disable the 5.0GHz SSID and broadcast 2.4Ghz only and it would connect. Cool. Tried it. Nope, nothing. WTH? Another reviewer said I had to temporarily disable security on my network and make it an open network (again, WTH?!?!! @@@@@@@ . So, I did it. Put it back into pairing mode - BOOM connected. Hmm ok lol. It connected, appeared to download some sort of patch software update, and was ready. COOL. I turned security back on, turned the 5.0GHz band back on, immediately WiFi signal dropped on the Rogue and it was no longer connected. OH COME ON!! I got so frustrated I gave up trying to connect and just decided to manually start it up. Started up, a bit louder than the Quest 800, but I assumed it was because it was a bit more powerful (side note, this thing is built like a tank - seriously - really nice job here with the design Hoover - underside of it looks extremely powerful/sturdy). Anyway, did its thing - got caught up twice, but nothing too major. Then, the randomness... it turned off in the middle of the floor for zero reason. Hmm ok, weird. Started it back up, kept going. 10 minutes later, same thing, turned off in the corner. WTH?! This happened twice more. Finally, again, I got super frustrated and pushed the home button on the dock. It found the dock within 3 minutes, docked, charged. I went to bed. Got up today, did manual mode again, didn't turn off at all. Cool. About an hour ago I decided, what the heck, let's try to connect it again (dual 2.4 and 5.0 GHz running on secured network). BOOM found it first try - OMG?!?! THERE IS HOPE PEOPLE!!! Connected within 5 mins, all good. COOL! Started Recon mode, started mapping the floorplan (I have to admit, when they work out the bugs with this, it's going to be killer - it was so cool watching it create the map on my iPhone X in real time - super neat). Ok, built the map, went back to the dock. YAY! Went to check out the floor plan to do some virtual walls... "Loading your Map"... "No current floor plan, Complete RECON mode to view map". Really? Really?!?! I just spent 45 minutes building this map and now I need to do it again. LE SIGH. At this point, I can say what every other reviewer has said: The hardware is killer - sucks up a lot of dirt, built like a tank, doesn't bounce off of everything, long battery life, and actually recongnizes obstacles in its path (it was hilarious watching it circle around my cat, giving it about 1/2 an inch of room between it and the cat as it cleaned around the cat lol - my cat was so confused :P). The software is, sorry here Hoover, AWFUL. Abysmal even. It constantly disconnects from WiFi (the app always says the Hoover has been disconnected and you have to reconnect). It removes the floor plan completely after Recon mode, thus rendering it useless. What's even crazier, is that I think when you run a regular clean mode, it builds another map automatically because when I went back into the app after running a standard clean cycle, it built a new map which I never sent on a new Recon mode to do). The animations are overly done in the app, causing the app to experience slowdown (I have an iPhone X - there should be zero app issues lol). The bottom line here is, it's a great idea, and early tech adopters may have patience for 6 months while they work out the kinks. I am going to probably return this for the Neato D3 Pro which, while it can't build the map on your smartphone, has this awesome laser tech that stores maps locally on the unit itself, thus it basically does the same thing. It can't build virtual walls, but at this point does it even matter since the Hoover app doesn't work. Buy at your own risk, but be warned - the software experience will drive you insane.

    No, I would not recommend this to a friend