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Customer Ratings & Reviews

Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 71 reviews

62%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 1, showing1-11 of 11 Reviews mentioning:
modes
  • Rating: 5 out of 5 stars

    Awesome Smart Vacuum

    Posted
    AndyOlson
    • My Best Buy® MemberMember

    The Rogue has been running at my house a few weeks now and I must say that I am impressed. I don't enjoy vacuuming, so that is one chore that is easy for me to skip which doesn't work well having a dog. I was excited when the Rogue arrived, and I started envisioning always clean floors. The setup was easy with my iPhone and I had the Rogue running in "Recon mode" creating a map of my rooms and then I put the Rogue to work. While the Rogue was on its inaugural mission, I created a schedule run every morning. I found it cool watching how the Rogue systematically work it was around obstacles. The Rogue didn't keep just banging into an obstacle until it could go around it, the Rouge would detect the obstacle then turn, scan, and work it way around it. Pretty smart. My biggest surprise was how well the Rogue cleans underneath furniture that it can get under, such as cabinets, tables, and beds. This thing is cleaning in areas that I would never regularly vacuum. I expect that this regular full cleaning will reduce the amount of dust in my house.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad you are happy with Rogue! TTIFCHoover

  • Rating: 3 out of 5 stars

    Not great at deep cleaning carpets.

    Posted
    DonMc
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I'll begin this review of the Hoover Rogue 970 with the Hoover Home app, which seems to be the "brains" to this device. While the vacuum cleaner will operate independently of the app, Hoover seems to be hanging their hats on the added versatility of the Rogue when the app is incorporated with this device. When I went to the App Store to download the app designed to work with the Rogue 970, I was repeatedly rebuffed with the message "No results for Hoover Home app". Umm, okay... I tried several times to find the app, to no avail. I looked on the App Store for the iOS version and the Play Store for the Android version; nada! Finally, I went to the Hoover website, and after searching fruitlessly to find any information to obtain this app, I clicked on the FAQ, which eventually lead me to a link to download the app from the App Store. Once I got the Hoover Home app up and running on my iPad, I was easily able to connect the device to my Amazon Echo Show, which allows me to verbally communicate with the Rogue. (What have we become, when you can do your housework by sitting on your sofa watching television, and telling a device to perform one of your chores for you? ...but I digress). Once I got everything set up, I had the Rogue 970 start its Recon Mode, which allows the Rogue to map the rooms in your home. After completing the recon, I had the Rogue run it's first cleaning session. I have hardwood floors in my home, with area rugs, and the Rogue impressively maneuvered between the two surfaces with no problem (It should be noted that thin, light rugs, or runners will cause a minor problem, as they'll get folded over or pushed around by the vacuum cleaner). Also, The Rogue completely missed certain areas of the floor while cleaning; even after I ran the Recon Mode twice. Watching this device navigate its way around your residence is entertainingly novel; it will definitely impress your friends. It's kind of like having a pet in your house that responds appropriately to voice commands. However, I don't believe this device has tremendous cleaning power. After the Rogue finished vacuuming one of my rugs, I went over that same rug with my regular vacuum cleaner, and picked up a'significant' amount of dust. This was after the Rogue had already gone over it TWICE. Given this revelation, it's my opinion that the Rogue is better suited for hardwood, or bare floors. Based on my experience with this device, it does not perform deep cleaning on rugs or carpeting. If all you need vacuumed up are crumbs, or other small particles, this device will be adequate for you (moreso for novelty's sake). If you want embedded dust or dirt removed from your soft floor coverings, the Rogue 970 is not for you. You'll have to get off your sofa and do it yourself.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review. Like most robot vacuums, Rogue is a maintenance cleaner but is not meant to replace your upright vacuum. You mentioned above that Rogue missed certain areas while cleaning. A couple tips to ensure Rogue maps correctly in Recon Mode: ensure Rogue has a full battery and always starts from the dock, place the dock on a hard surface and in the middle of the home if possible, make sure your home is well-lit and no obstacles hinder Rogue from exploring. TTIFCHoover

  • Rating: 5 out of 5 stars

    Dream Come True - Surreal

    Posted
    BGWolf
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I love sci-if movies, I love technology, and I have to say that this unit has brought an element to real life that really hits me how far we've come in this world. The first couple of times that I used it, I was so shocked by how it handled the different terrains (rug, hard wood floor, child's play flooring) that I found myself just watching in disbelief. I sat there and watched in wonderment as the unit traversed my dining room through chairs and round the table - and to my disbelief, handled towels that were in the way at the sliding door where the dogs go in and out So to tell you how valuable this is to me, I have 2 dogs and a 1 year old daughter. My wife and I struggle to find the time to keep up with the dog shedding, let alone the dropped food that my daughter may get by our attention! The fact we can schedule the vacuum to clean at off hours, and the fact it does a superb job handling obstacles in the way, I could not be more happy with the functionality and amazing capabilities this has! The reality moment was the first time we said "clean," left for a few hours and came back to a full dust bin and the Rogue back on the charger perfectly. The ONLY thing I would recommend and tell people is that you should make sure your router has 2.4 GHz channeling on. I have a dual band router, and when in 5 GHz mode, it was having difficulty connecting the Rogue to the local network. Once I cleared that up, it worked on the first try! Another thing I did wrong at first was not listen 100% to the quick start. Charge the Rogue first and from the base do the recon mode and let it complete and go back to the charger! This creates a full map of the space that it is cleaning and will ensure proper functionality. Aside from that, it is a blessing that keeps giving every day!

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! We're so glad Rogue has fit the sci-fi, technology bill and helps keep on top of the dog hair and baby crumbs! TTIFCHoover

  • Rating: 5 out of 5 stars

    Takes the work out of vacuuming

    Posted
    allib
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    It's amazing to watch the Rogue do its thing and then see the routine dirt and dog fur that gets picked up. I always thought robotic vacuums were probably more of a gimmicky luxury that I could do without. Boy, have I been proven wrong. The convenience of being able to let the vacuum do it's thing while I get other things done has been wonderful. Plus, if you are a pet owner staying ahead of the pet fur is half the battle. Setup was pretty easy and straight forward. Manuals, packaging and instructions are designed with a bit of creative wording and flair which is kind of fun compared to the typical blah presentation. Installed the iPhone app which is straight forward to use. The Rogue runs a recon mode to map out one's house which can be used to set virtual boundaries that are off limits. Schedules can be set-up to program run times. The Rogue indicator lights will show battery charge, WiFi connection and need to empty dirt cup. When operating the vacuum has an acceptable noise level and proficiently navigates around objects and over things like area rugs. It's very rare that it gets stuck anywhere or can't navigate out of a tight spot. I feel that the cleaning job it does is quite good and the investment is worth it to take one routine cleaning chore off the to-do list.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad Rogue is helping you battle the pet fur! TTIFCHoover

  • Rating: 5 out of 5 stars

    Awesome - Much Better Than I Was Expecting

    Posted
    SamG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    I wasn't too sure about this vacuum going into using it. Hoover doesn't exactly have a reputation for robot vacuums and I wasn't sure how this would hold up next to something like a Roomba. After spending the weekend using it though I've come away extremely impressed with the Rogue's cleaning and navigation abilities. There are some issues with the app right now - I wish I could give this 4.5 stars, but I'm going to give it 5 stars trusting that Hoover can fix the issues with the app. The box contains what you'd expect and includes the vacuum, base station, and a cleaning tool. There are some status LEDs on the top of the vacuum and the dust bin is stored in the center, accessible by flipping up the lid and pressing a button to pop it out. I really like the dust bin design and it seems like it's bigger than our Roomba 690's bin, though I couldn't confirm if this actually true. Setting it up was pretty easy through the app and after getting the Rogue connected to WiFi I sent it off into 'Recon Mode', which sends the vacuum off to map out your floor with it's built-in laser sensors. I did this on both floors of my home and the mapping didn't take longer than 5-10 minutes on either floor; my second floor has 3 bedrooms and 2 bathrooms and I was especially impressed at the speed that it was able to navigate and map all these rooms. My maps don't look as good as the ones in Hoover's pictures, but I'm impressed with their accuracy. The app doesn't save maps for multiple floors, so if you move the vacuum between floors you'll have to remap them each time (I think Hoover also recommends you do this if you move the base station to another part of your floor as well). Once the mapping was done I set off to clean my first floor, which is consists of a hallway, living room, and kitchen, with no doors separating them and all hardwood. It cleaned the entire floor without a much issue. One thing I didn'tice was that the Rogue wasn't a 'brave' as my Roomba about getting under things and really working itself in. This might have more to do with the fact that my Roomba has relies on its bumpers instead of lasers, but there were a couple of corner spots the Rogue didn't quite get into. The noise level wasn't bad - I would say it's slightly louder than my Roomba, but it sounds more like a loud desk fan where the Roomba sounds like an RC car, which is more pleasant to my ears. Moving upstairs I was most excited to try the Rogue here. I discovered while moving the vacuum upstairs that it has 3 power modes - Stealth, Normal, and Beast. It's automatically set to Normal mode, but since my upstairs is all carpet I decided to try Beast mode out. Beast mode ups the noise and power level noticeably and it did a really good job cleaning our carpet. I did seem to cut the battery life in about half, but was able to get through the entire floor with just enough juice left to make it back to the charger. Watching the vacuum run upstairs I could see how it navigates much better. From what I can see it moves from room to room, does the edges, and then does a back and forth to fill in the middle space. It's very methodical and easy to see where it's been and where it's going to next. The app even gives you a live view of where the vacuum is and what areas it's cleaned. I did run into two problems while cleaning upstairs. The first problem was that the vacuum clogged with hair and fur once and I had to clear it out. Granted, it had been a couple of weeks since I last vacuumed upstairs and I imagine this is something that will occur less with regular cleanings, but it's something to note. My second problem was with a TV stand that's just about the same height as the vacuum, but a little shorter. It led to the vacuum wedging itself underneath and getting stuck. The Hoover app allows you to set up virtual boundaries to prevent this sort of thing, but as it stands right now the virtual boundaries are really hard to set up in the app. When adding a virtual boundary the app freezes the map in whatever view you had it in and often creates the boundary offscreen with no way to grab and move it to where you need to go. Even when I finally got it into the position I wanted it to be in, adjusting it on a small scale to avoid something like a piece of furniture tested me. Hopefully this is something Hoover will improve in the future. I also had to empty the dust bin a few times while it was cleaning upstairs, but that's understandable given the size of the area. Overall I've a lot more good things than bad to say about the Rogue. It's not perfect, but most of the time it's so good I don't remember that.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We are continually updating the app and making improvements. Stay tuned for updates coming soon! TTIFCHoover

  • Rating: 5 out of 5 stars

    Best technology in a robot vacuum to-date

    Posted
    gpitts
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member

    As the summary states, this robotic vacuum cleaner absolutely has the best technology implementation to-date. Take the robot out of the box, and charge it up. While you're charging it, download the "Hoover Home App" and get your account setup. Once the robot is completely charged, connect it via your Hoover Home app. That's the hard part (and it isn't hard). Next thing is to let the robot map your home via its "recon" mission. This allows the robot to traverse your home and to learn where the hard boundaries are. Due to unusual wall angles in a room of our home that the robot began from, our robot's recon mission did not correctly complete. It seems to have assumed that this one room of our home was the entirety of our home. Unfortunately, there does not seem to be an obvious way to delete that recon mission data and put the robot back in to recon mode once more for a complete mapping. I hope to catch the Hoover support folks tomorrow to see how that can be done. The application really should allow you to do this, as I'm certain I'm not the only person this will happened to. Once the recon mission is done, you can construct "virtual walls" in your mapped home where you don't want the robot to clean. THIS is one of the key features that I've been waiting on, and it works great! Once the robot begins cleaning, it does a really nice job optimizing the cleaning in lines parallel to your home's walls. That may not seem like a big deal, but it minimizes the amount of turns required during cleaning, which reduces cleaning time. You can use the Hoover Home app to setup cleaning schedules (i.e. while you're at work, etc). We have two mini long-haired Dachshunds in the home, and one sheds a lot. Did I say a lot? The robot does a really good job pickup up said hair. Given we have dogs in the home, one of my fears was that the robot would become a play toy for them, but fortunately they grew accustomed to it after a couple of days. I highly recommend the Hoover Rogue 970. It is by far a more intelligent solution than the other options on the market!

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad Rogue is helping you keep on top of all that Dachshund hair! TTIFCHoover

  • Rating: 2 out of 5 stars

    Not ready for prime time at all - omg the app :(

    Posted
    svenb352
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, so this is my second attempt at a Hoover robot vac. I bought the Quest 800 last week, absolutely hated it, returned it, and decided due to the tech capabilities of the Rogue 970 I'd give it a shot. Yes, I did read all the reviews, and yes, I knew it was an uphill battle but as someone who loves tech I wanted to give it a shot. So, I did... I bought it last night, took it home. Presentation, Hoover gets an A+. Slick and sleek looking, love the marketing/packaging materials, gives it a personality. Really neat. The hardware is VERY WELL BUILT. The two side brushes installed was a nice touch. It has a bit of a higher built profile and I was worried it wouldn't fit under my furniture - nope, totally fits just fine under the couch, etc. That made me happy :). On to the set up. Turned it on, put it into paring mode... nothing. No connection. I am running a 2.4Ghz / 5.0GHz Netgear Orbi router with one SSID broadcasting on different channels. It should easily connect, right? No. The reviews said that I had to disable the 5.0GHz SSID and broadcast 2.4Ghz only and it would connect. Cool. Tried it. Nope, nothing. WTH? Another reviewer said I had to temporarily disable security on my network and make it an open network (again, WTH?!?!! @@@@@@@ . So, I did it. Put it back into pairing mode - BOOM connected. Hmm ok lol. It connected, appeared to download some sort of patch software update, and was ready. COOL. I turned security back on, turned the 5.0GHz band back on, immediately WiFi signal dropped on the Rogue and it was no longer connected. OH COME ON!! I got so frustrated I gave up trying to connect and just decided to manually start it up. Started up, a bit louder than the Quest 800, but I assumed it was because it was a bit more powerful (side note, this thing is built like a tank - seriously - really nice job here with the design Hoover - underside of it looks extremely powerful/sturdy). Anyway, did its thing - got caught up twice, but nothing too major. Then, the randomness... it turned off in the middle of the floor for zero reason. Hmm ok, weird. Started it back up, kept going. 10 minutes later, same thing, turned off in the corner. WTH?! This happened twice more. Finally, again, I got super frustrated and pushed the home button on the dock. It found the dock within 3 minutes, docked, charged. I went to bed. Got up today, did manual mode again, didn't turn off at all. Cool. About an hour ago I decided, what the heck, let's try to connect it again (dual 2.4 and 5.0 GHz running on secured network). BOOM found it first try - OMG?!?! THERE IS HOPE PEOPLE!!! Connected within 5 mins, all good. COOL! Started Recon mode, started mapping the floorplan (I have to admit, when they work out the bugs with this, it's going to be killer - it was so cool watching it create the map on my iPhone X in real time - super neat). Ok, built the map, went back to the dock. YAY! Went to check out the floor plan to do some virtual walls... "Loading your Map"... "No current floor plan, Complete RECON mode to view map". Really? Really?!?! I just spent 45 minutes building this map and now I need to do it again. LE SIGH. At this point, I can say what every other reviewer has said: The hardware is killer - sucks up a lot of dirt, built like a tank, doesn't bounce off of everything, long battery life, and actually recongnizes obstacles in its path (it was hilarious watching it circle around my cat, giving it about 1/2 an inch of room between it and the cat as it cleaned around the cat lol - my cat was so confused :P). The software is, sorry here Hoover, AWFUL. Abysmal even. It constantly disconnects from WiFi (the app always says the Hoover has been disconnected and you have to reconnect). It removes the floor plan completely after Recon mode, thus rendering it useless. What's even crazier, is that I think when you run a regular clean mode, it builds another map automatically because when I went back into the app after running a standard clean cycle, it built a new map which I never sent on a new Recon mode to do). The animations are overly done in the app, causing the app to experience slowdown (I have an iPhone X - there should be zero app issues lol). The bottom line here is, it's a great idea, and early tech adopters may have patience for 6 months while they work out the kinks. I am going to probably return this for the Neato D3 Pro which, while it can't build the map on your smartphone, has this awesome laser tech that stores maps locally on the unit itself, thus it basically does the same thing. It can't build virtual walls, but at this point does it even matter since the Hoover app doesn't work. Buy at your own risk, but be warned - the software experience will drive you insane.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Smart Rogue Bot BUT Caught by its APP

    Posted
    MarkusKong
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 100 ContributorTop 100 Contributor

    Hoover Rogue Robot 970 Vacuum Setup/Testing/Conclusion I have to first praise Hoover's marketing team for doing such a wonderful job with the PR for this robot. Everything from the design of the box, the materials used for the manuals and other goodies within the box; all were done with quality and really thought out ideas. So GOOD JOB there Hoover!! Setting up the robot wasn't too difficult. Being that the Hoover Home app wasn't available on Android when I was first setting up the robot, I did it on my iOS device. Once I was able to connect the Rogue 970 to the app, the very first thing I did was complete a full charge (that is what the instructions tell you to do! @@@@@@@ . Once the Rogue 970 had a full charge, the next thing I did was recon mode. I found that you can't necessarily use the robot unless you did the recon mode first. Basically in recon mode, the Rogue 970 will scout out your home and load the map into the app. I found this feature VERY awesome and new to the robotic vacuum cleaning world. Once the Rogue 970 has completed its recon mission, you will have the ability to set up barriers as well as send the Rogue on its next mission; to clean. I didn't send it right away to clean after its recon mission and instead waited a couple days. To my surprise, my map that was originally already on the app was gone! Someone stole the intel! Well. Not necessarily. I think the app glitched and erased the map. So I ended up having to do the recon mode again which was kinda a waste of time. Speaking of the Hoover Home app, it definitely needs some work. When I mean it needs some work, it legitimately NEEDS work. The app is very unstable and its glitchy. I lost my mapped out home twice for no reason and in addition, it keeps saying that the Rogue 970 is disconnected. I tried refreshing the tabs back and forth within the app but it didn't work. The only way to actually get things "connected" again was to close out the app completely and restart it. Even after doing this I still could not locate my maps. I noticed that Hoover updated the "system" tab so now if you click filter, dirt cup, brush roll, or side brushes; it'll take you to YouTube where there are videos to show you how to clean them which is kinda neat. Hopefully they'll add the feature where you can also purchase spare filters and brushes so that you can easily purchase replacements when needed. Now to the cleaning. Overall, the cleaning that the Rogue 970 does is average with a couple other robots that I own. I purchased a Roomba years ago in addition to a Samsung cleaning bot and the Rogue 970 is about the same. Where the Rogue 970 shines is that it doesn't "always" run into things. It actually does a decent job avoiding objects and not crashing into things like the Roomba and Samsung do. Also, it has a system/pattern in place so that it actually cleans how a person would vacuum as opposed to going everywhere like my Roomba does. Although the Rogue 970 is smarter, it was completely "dumb" when it saw my glass sliding closet doors. It thought there was more room to go so it kept crashing into the glass, thankfully not hard enough to the point where it broke my glass closet sliding doors. With a full charge, it was able to clean my living room, kitchen, one bathroom and one bedroom. The Rogue 970 never made it to my other bedroom or bathroom unfortunately. Overall, it did a pretty decent job with cleaning. When cleaning the dust bin, I found my spouse's hair and some dust. My place wasn't too dirty to begin with. Once the Rogue 970 has completed its mission, you can use the included brush to clean the brushes as well as rinse the dust cup and filter. Make sure everything is dry before you send the Rogue 970 on its next mission! A couple things I would've liked to see is the ability to do spot clean and specific room cleaning. I noticed in some of the documents I received that you are technically able to do that. But I tried everything and there's no option to do that currently. I'm guessing the app needs work as I mentioned above. I also ran into this weird thing where the Rogue 970 kinda "skipped" here and there when it was cleaning. When I mean skipping I mean stuttering, it was weird; this was on hard wood floors. In conclusion, I feel like the Rogue 970 has GREAT potential. In the state of where it is now, I would've to give it a 3 out of 5 stars. As mentioned, the cleaning was on par with other bots except for that the Rogue 970 doesn't ALWAYS bump into stuff. The app needs A LOT of work. Perhaps Hoover should've waited to release the Rogue 970 after the app was fine tuned and polished. Being that the Rogue 970 is driven by the app, you NEED the app. So once Hoover is able to get the app all good to go, I'm sure the Rogue 970 will accomplish all its missions. But as of current. The Rogue 970 has been spotted by the enemy. Quick Features on the Product A Smart Vacuum. Not just a ROBOT Smartwall Technology (Create virtual boundaries in the Hoover Home App to customize what areas are off limits to Rogue) Robart Technology with Memory (Rogue intelligently maps and remembers your home for an optimized and efficient cleaning mission) Auto Docking (Rogue returns to base to charge when the cleaning mission is complete) Wi-Fi Connected (Connect to Rogue wherever you are for commands and mission updates) Hoover Home App (Schedule and interact with Rogue through the free Hoover Home App) Voice Control (Control Rogue with vocal commands issued through AMazon Alexa and Google Home Assistant) Tri-Clean System (Rogue utilizes a trifecta of agitation, brushing, and suction to pick up dirt, dust and pet hair for an advanced clean on multiple floor types Dirt Detection (With specialized sensors, Rogue recognizes dirtier areas on your floor for a concentrated clean) Rogue Control Center (One convenient location for commands, alerts and indicators, such as dirt cup full, battery level and Wi-Fi status Run Time (Rogue has up to 120 minutes of fade-free run time) What's in the box? Rogue 970 Robot Charging Dock/Base Cleaning Brush Quick User Guide User Manual

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating and improving the app so thank you for being patient. Stay tuned for new features and improvements coming soon! TTIFCHoover

  • Rating: 4 out of 5 stars

    It's robot fighting time!

    Posted
    Snarltoof
    • Tech Insider NetworkTech Insider Network
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    • Top 1000 ContributorTop 1000 Contributor

    I've used other robot vacuums so I had a good idea of what to expect in this one. I also had a few hopes for it. I'm going to go over the robot's effectiveness first as a vacuum, then I'll discuss the setup and app functionality after. I'm impressed with this robot's navigation ability; it can move itself around the floor very well without bumping into chairs or walls. I was also really impressed with its mobility. It actually climbed up and over my bathroom scale. Ok, the scale is pretty thin, but the other robot vacuums I've used don't go over obstacles nearly as well, they tend to hang up on the edges of thick rugs. It's also run over cables without getting tangled, however it gobbled up a shoelace and had to cry for help. Another cool feature is that it tells you when the dust bin is full. At least, there's an indicator on the bot. It doesn't alarm in the app, and it just keeps going even on a full dust bin. Speaking of which -- it does a great job of picking up dog hair, and it even picked up some really super fine dust particles that my other vacuums weren't able to pick up. The downside -- I sure hope they continue to improve the software and app. It's totally dependent on its app if you want to have intelligent control over it. Otherwise, just charge it up and hit run and it will manage itself just fine. I wanted to see how well the app worked. Hoover guys -- you lost a star for the app. First, there's two Hoover apps for Android, and neither of them control this. Please get it added to one of your Android apps! Fortunately, I also have an iPhone, so I was able to get Hoover Home from the App Store. Getting the robot connected to the app was pretty easy, but the app itself needs some refinement. It has a Recon mode to map out your floorplan, but it'sn't easy to find the way to get that mode started. The Smart Wall feature was confusing to me, but once I watched the tutorial on it, it's pretty easy to use. However -- this robot forgot its map. Twice. It also behaved funky a couple of times -- it just stopped. I hit the run button, the brushes spun a bit then it stopped again. I tried to have it run from the app, and nothing happened. I hit the home button on the bot and in the app and nothing. So I powered it off and powered it back on. It worked, but it forgot its map. I'm really happy to have this, and scheduling it to run frequently will do a great job of keeping my floor clean!

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! Both the Android (https://play.google.com/store/apps/details?id=com.hoover.home) and the iPhone (https://itunes.apple.com/us/app/hoover-home/id1239882212?mt=8) versions of the app are available. We are also continually working on improving the app and the overall user experience which will fix some of the bugs you mentioned above. If you reach out to us at HooverRogue@ttifloorcare.com, we can assist you with any additional questions or concerns. TTIFCHoover

  • Rating: 3 out of 5 stars

    Promising vacuum plagued by a horrible app

    Posted
    Xephyroth
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    I've spent a solid week with the Hoover Rogue 970 to be able to say this: Wait. The Rogue 970 feels like a beta product. And sometimes, it doesn't even feel like it's beta-worthy. The unboxing experience is pleasant and simple. I advise consulting the getting started guide so you don't miss anything important. The most important thing is to place the dock in a location that has enough space for the bot to navigate. Hoover also recommends charging the Rogue 970 for about 3 hours (or until 100% is reached) before first use. The vacuum itself has two buttons: a pause/play button, and a home button. The pause/play button will send the bot out to clean, and the home button will send the bot back to the dock to charge. Your first time running the bot, it will run in "recon" mode (short for reconnaissance) in which it will explore its surroundings and map out the area. It may not scan everything the first time, but each time after, it will discover areas that it previously missed. Because the Rogue maps out the area unlike cheaper robot vacuums, it vacuums in a pattern, rather than sporadically and randomly. What this means is that you get more professional-looking vacuum path marks in the carpet, rather than random path marks. It certainly looks impressive compared to other vacuums. But even beyond that, it means that the Rogue is efficient. Because it maps out the area, it knows where everything is, and it doesn't vacuum in a redundant fashion. You won't typically see the Rogue intentionally vacuum the same area multiple times in the same session. Why should it? The Rogue takes the one-and-done approach by trying to cover the entire area once. It's much more predictable, and more reliable in that regard. If you purposely placed dust and lint on your floor, the expectations is that the Rogue will clean that area every time it runs. But this is where things start to fall apart. The Rogue isn't small. It's taller than some other robot vacuums, so it doesn't fit under some furniture as easily. In fact, I found that the Rogue lodged itself under my entertainment center (which is very low) and it took quite a bit of force for me to dislodge it. I ended up putting a decently-sized object at the opening under the entertainment center to prevent it from entering, but I shouldn't have to do that. That's certainly silly. Additionally, the Rogue has a larger diameter than some other robots, as well. In my case, the Rogue cannot travel through my dining chair legs. So there are plenty of areas that go uncleaned because of this size issue. My other robot vacuum has a smaller diameter but did a decent job navigating through chairs. One thing I also noticed with the Rogue is that if it finds a way to travel between two close objects, sometimes it struggles to find its way out. For example, I had two barstool chairs up against a wall, and the Rogue managed to travel into the space between the two chairs. However, it was unable to leave that space, as it failed to find an exit-even though the exit strategy was as simple as backing up. Problems such as this seem relatively trivial in comparison to all the other complicated situations the software has to handle. I've also run into weird situations where the bot doesn't even run on its schedule (which I'll explain more about), or it just fails to return to its docking station, even though it'sn't stuck anywhere. This inconsistency is certainly frustrating. Okay, so how about the Hoover Home app? This is probably the worst aspect about the Rogue. As a software engineer, myself, the Hoover Home app seems like a poorly designed app created by a third-party that Hoover contracted. The app lacks responsiveness, the controls take too long to load, and the bot's mapped area takes too long to load, as well. My first time using the app, the recon mode didn't start saving the map until a few attempts at cleaning. And when I switched between the iOS and Android app, it forced me to do the recon mode all over again, even though it had already mapped out my house once. The best part of the Hoover Home App is setting the cleaning schedule so that you can hopefully never open the app again. But unfortunately, the only way to know if your Rogue has completed its cleaning mission is to open the app and read the mission history. As for the cleaning performance, the Rogue is okay. Probably best for flat surfaces, rather than carpet, though. It's been a week and my other previous robot vacuum managed to pick up substantially more lint and dust. That being said, it's possible that my previous robot vacuum just cleaned up so much that there'sn't much for the Hoover to clean. I'd advise you to look at other reviews regarding the cleaning performance. However, like many others, I'll echo one thing: the Rogue seems promising. But the app is atrocious, and the only saving grace is being able to set the schedule from within the app.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review and feedback! We are continually updating the app to improve the overall user experience. A couple of the weird situations you had where Rogue didn't run on schedule or didn't return to the docking station were addressed in app and firmware updates that were pushed last week. Keep an eye out for any Hoover Home updates! TTIFCHoover

  • Rating: 4 out of 5 stars

    Awesome cleaner with some setbacks

    Posted
    Crasher
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    Hoover is a name that im sure most of us grew up with seeing in our household. So who better then to produce a robotic vacuum cleaner from a name you know and trust. Lets talk about some of the cool features and also some of the setbacks and find out if this may be a right fit for you. First off if this is your first go at buying a robotic vacuum let me talk briefly about what to expect. Out of the box your going to get a charging station with power cord, the actual bot, two side rollers and the waste bin. Out of the box Hoover gives you this undercover secret agent type feel with the cleaner. They give you a folder with "Top Secret" orders to get it started. Your going to get about two hours of run time and when the battery level gets low the cleaner will automatically return to its docking station to charge itself back up. This is pretty much the standard for just about every robotic cleaner out there. But lets talk about what makes this really stand out and hold it back. First off Hoover really centers alot around you using their app. The reason I say this is because the actual bot itself has only a play/pause button. So what this means is that without the app all you can do is basically wake it up and have it clean at its own pace. Without the app you cant utilize the different cleaning modes available or even set up cleaning schedules. So this is pretty much where im seeing most new robotic vacuum cleaners go now, which is the way of an app to control your unit remotely from anywhere at anytime. However this is where I found the first and most frustrating problem yet. In order to use the app you have to link the two together but before you can do that your Hoover vacuum needs to be connected to your WiFi. All im going to say is if you are not tech savvy you will have a hard time doing this and if you are, well your still going to struggle a bit. The problem I had with connecting it to my wifi was for starters it only wants the 2.5gHz line which is fine by me. However every time I tried to connect to my WiFi my signal would drop out and it would keep giving me an error message. It seems my SSID was holding it up however I was under the impression that it was supposed to be user friendly and that I wouldn't have to dive that far into my settings. It took me a good 15 mins to get it connected and that was only after me researching trouble boards for a solution. Next was the app. The app at first was no where to be found but then after a little more digging I finally found it. It seems this product may still be in beta testing because the app I found reads like this "Hoover Home ( unreleased)". It goes on to tell me that the app is still in development and may be unstable. Great!! Needless to say I was getting very upset and on the verge of giving this 1 star. So why the change of heart? Well I realized that after getting in contact with the manufacture they assured me that through firmware updates the app would continue to improve and become more user friendly. I understand that no product is perfect and only gets better with time so I gave the app another go. To my surprise I finally got the two to link up and this is where I really saw the unit shine. Once you get past the very annoying and frustrating hiccups (which as of writing this review they still exist) you will get to see what exactly makes this such a great unit. The app allows you to name your bot and set up schedules. It will let you know when the waste bin is full and it will also let you pick from three different modes which are quiet, standard and best mode!!!! You heard right this thing has a beast mode. Lets talk about its recon feature first. Right off the bat Hoover ask for you to put the robot in to "Recon" mode. While in recon the Rogue 970 will act like just about every other unit out there. It starts roaming around aimlessly bumping into just about everything acting like a clumsy bot. Whats its actually doing is its trying to map out your floor plan so that it can clean in straight lines and knows automatically what obstacles are where so it can avoid it. But what is key to this feature is that it allows you to create virtual barriers that the unit is not allowed to go. So let me explain this a bit if your new to this. As smart as some of these bots are there are some things they just cant see and avoid. Electrical cables are the big concern and reason in my opinion for barriers. So lets say you dont want the bot to go in your children's room due to the fact that theres lots of small toys and electrical cables it may suck up. Some of the cheaper bots will not provide anything so this forces you to have lay an obstacle down such as a chair or maybe a box to block its path. Some of my other bots that I own have magnetic strips that you lay down and the unit will not cross the line. Other units make you buy add on sensors that need to be equiped in order to accomplish this task. Hoover however has built into its units technology a system that will map out your floorplan and then allow you to mark what areas you want it to avoid. This feature is awesome cause it means you dont have to lay anything down or buy any add ons. If you look in the picture I provided you can see how the floor layout looks. I know, it looks like a 6yr old drew it but when you think about the technology behind its processing, its actually pretty impressive. And believe me when you mark an area that is off limits it will not go near that area at all. Also once it learns your floor plan it then begins to vacuum in a normal manner now. So after it is done doing its job you now have these nice straight carpet lines from it moving up and down instead of moving in an erratic manner like most other bots. Now what happens if it sucks up a power cord or sock by accident? Well in most cases depending on how big the piece is it will shut itself down and send you a message. However power cables will not be detected and will not stop the unit. It will suck up cables and continue to keep on moving with a tail hanging out. Don't let this discourage you however cause this is pretty much an issue for just about all units on the market including the higher end ones. So how well does it clean? Quite well to tell you the truth. The Rogue 970 will clean just about any and all animal hair out of most carpets. Its suction power is quite strong, so strong that I wouldn't use it on shag carpet and area rugs with long or thick fibers cause it will yank it so hard that the unit will get itself stuck. As far as the three modes go so far unless im looking at them wrong they seem to be related to sound and suction power. Quite mode is as it says. Its very quiet and makes almost no noise and also seems to do very light cleaning. Standard is slightly louder and is just about what your going to use for everyday use as far as suction power goes. Beast mode, well it is as the name says. The noise is louder for sure but nothing ear blowing. Its still quieter than an upright, the main difference is in beast mode you will get the the max suction power available for deep cleaning and it appears to drain the battery alot faster in beast mode. The waste bin is a little smaller than I would of liked. Its enough to clean one room then after that your going to have to empty it. If you forget to empty it no worries, the unit will let you know its full via a light on the actual unit itself or the app. The units optical sensors seem to be very heightened. Its able to very easily recognize most obstacles without bumping into them and has no problem with stairs. The unit will not attempt to go over a stair case, its sensors pick up on it then turn it around right away. It also has no issue going over transitions or area rugs either. Heres my final verdict. You need to understand something when buying robotic vacuum cleaners and that is that no unit out there is perfect or flawless. Its more of a give and take. The biggest set back for me and this unit is the fact that all the bugs are not worked out. Im upset that Hoover would let something go that still seems like its in beta testing and not in its final stages. This doesnt bother me too much because I know over time its going to improve through firmware updates. However if you are looking for a 100% out of the box user friendly set up, then as of right now this may not be for you. But if you can get past the clunky set up and see all the potential and technology that this unit has to offer then I think your going to be very happy. This is by far my favorite cleaner now that it is all set up and working properly. The technology packed inside this unit is some of the most advance I have seen so far. In my opinion this the first cleaner I have owned or seen that will clean in perfectly straight lines. Who knows by the time you buy this product all bugs may be worked out and it may be a perfect unit after all. Either way this is a good unit for me and if you do decide to buy one just make sure you know someone who is slightly tech savvy. The Good: -Two hour battery life -Beast Mode!!! -Smart technology for floor mapping -endless barrier set ups -Smart obstacle avoidance The Bad: -Horrible WiFi set up -An incomplete app

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your thorough review! We are continually working on updating the app and improving the overall user experience. Stay tuned for additional features and updates coming soon. We appreciate the feedback! TTIFCHoover