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Customer Ratings & Reviews

Hoover - Rogue 970 BH70970 App-Controlled Self-Charging Robot Vacuum - Black-Front_Standard

Customer rating

Rating 3.6 out of 5 stars with 71 reviews

62%
would recommend to a friend

Expert rating

Rating 3 out of 5 stars with 1 review

Pros

Cons

Customer ratings & reviews

Page 1, showing1-12 of 12 Reviews mentioning:
stuck
  • Rating: 1 out of 5 stars

    DONT BUY!Worked for a month then sucked after that

    Posted
    Timmer1992
    • My Best Buy® Elite Member

    I switched to the Rogue from the iRobot series, hoping that the mapping feature and virtual walls would make for a better functioning robot. For the first month it seemed to do pretty good cleaning the house, I had a little trouble getting it to map out the house and connect to the app but eventually got it working, once it worked I found it got stuck occasionally which was fine, just bring it back to the base and try again another day. But now it got to the point that it gets stuck pretty much every single time, the recon feature can be run 100 times and the map never gets saved, the app no longer lets you log in at all and seems to be the main problem to using the robot for anything. VERY DISAPPOINTED

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Mobile App Ever

    Posted
    joejon
    • My Best Buy® Elite Plus Member

    I had such high hopes for this robot vacuum, the vacuum itself is very good. The suction was very good, but the robot would get stuck all of the time. It would either get stuck on the ledge of our stairs or under chairs. The dust bin was also frustrating, there is a little plastic flap that always falls off. You also need to use the brush to brush off the filter screen every time. It is just not designed very well. Setup of the robot is also very frustrating, mainly because the app is so poorly designed. The app also crashes all of the time and always has issues connecting to the robot. My biggest concern with this robot is that a lot of the advertised features are not available even though the robot has been available for 3+ months now. For example, the app does not have push notification and the status updates to tell us what is going wrong with the robot are very minimal and not descriptive enough. After months of communicating with Hoover and them promising app updates, there just has not been enough improvement. I finally broke and returned the robot. After much more research, I purchased a Neato D3 robot, hopefully it will be much more reliable than the hoover rogue.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Decent vacuum, room for improvement

    Posted
    Beradon
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    As I've come to expect from Hoover, the vacuum itself functions well at daily maintenance and it has a sleek look. Setup and the app could use a bit of help. Setup seemed to have trouble connecting to my WiFi, though once I got through that hurdle it wasn't too bad. General use is pretty good, it functions on a schedule and keeps the house clean, but again the app leaves much to be desired. It has stability issues, it does not alert when the trap is full or when the vacuum is stuck. Really the app feels like an afterthought. The best you may get out of this device is to not use the app after initial setup and just hit the run button on the vacuum. I hope some significant updates come down for the app to make this the 'intelligent' vacuum it claims to be.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review. We are continually working on updating the app and adding in features like push notifications that will notify you if Rogue is stuck. Thank you for your patience and stay tuned for updates coming soon! TTIFCHoover

  • Rating: 2 out of 5 stars

    Until a firmware update is released, stay away

    Posted
    Svenb352
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    To keep it short and simple, I bought this vac and I returned this vac after only a week. It was plagued with software issues and firmware issues. I reached out to Hoover many times for support. Each time their customer service was not helpful and they never kept their commitments of calling me back at all. In the end, the product itself is awesome and works really well. The problem is the software and firmware is so bad that it renders all of the features of the vacuum useless. It can only be activated from the most basic of modes manually and it forgets everything it stores. If an updated firmware is released I'd give it a shot again. Until then, stick with something like the Neato Botvac Connected or the upcoming Neato D7 Botvac Connected.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Cute branding, modest performance

    Posted
    MurphyR
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Member

    I've had a Roomba 595 for a couple of years, and decided to try some of the new models when it started to die. I've had that, the Shark, and now this Rogue. Performance: I think this robot suffers from the same problem as the Shark, in that the filter it uses is too fine. After running, there tends to be very little in the bin, and the filter is completely filled. I think the problem is that the filter gets full and the vacuum runs with almost no suction. Tech advancements: I appreciate that you can use your phone to program and start the robot, which allows you to keep it under a chair or elsewhere that you don't want to reach under all the time. Another nice feature is the use of optical sensors rather than physical. The Roomba just rams into things, the Shark taps them a bit, but the Hoover just glides along less than a centimeter away from walls, tables, or any other obstacle. The map it makes during it's first run may not be great, and it may take multiple tries to get a full run around your space. On my first try, the Hoover completely missed a room (meaning it wouldn't find it when running because it missed the door and thought a wall was there). Once it has a semblance of a map, you can track it's progress or set up virtual walls for it to skip over areas, which is nice. All in all, I think I'd stick with Roomba. While these new touches are nice, ultimately what matters is being able to clean the carpet, and none of the new models that I've tried actually function as well as a vacuum.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're sorry that Rogue didn't meet your cleaning expectations. Rogue, like most robot vacuums, is meant to be a maintenance cleaner. What sets Rogue apart from others is the technology included, for those that want the smart navigation and ability to customize cleaning. Thank you for the feedback! TTIFCHoover

  • Rating: 3 out of 5 stars

    Works, but still a "Bear of very little Brain"

    Posted
    johnyluujack

    I received this item in exchange for a review. I would liken this product to Star War's C-3PO. Helpful, but not very helpful. The tech is not there yet to really eclipse the need for a human-driven vacuum. Works well for: A broad, open, single-level floor plan without much furniture. One who does not like to vacuum often, even if one should. One who likes impeccable vacuum lines left in their carpet. Its really pristine. Ways in which this vacuum is thwarted: Objects other than dirt on floor (toys, shoes, light rugs, power cords are indifferently consumed, while objects that should be cleaned up - pine needles and other leaves or small sticks - often get stuck halfway into the dirt hopper, or just pushed around the floor) Convoluted, or cluttered walking areas It cannot vacuum into corners Low furniture or low cabinet overhangs closely matching the height of the robot; it will attempt to wedge its way under them and get stuck. Small elevation changes (ex. 2" tall fireplace hearth, or thresholds. The depth sensor registers the area as free-and-clear and attempts to drive through such steps). In summary, while this robot did assist in maintaining a clean state in our house, I found myself all too often fetching it from under a piece of furniture, extracting a partially ingested toy, shoving it the last two feet to the charger, and restarting it's cleaning cycle. I still need to vacuum the perimeter of every wall and piece of furniture, and occasionally deep clean the carpet myself. I still need to change out the dirt hopper and clean/replace the filters fairly often.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Stay AWAY absolute failure!!!

    Posted
    ecksfiftyone
    • My Best Buy® Member

    I purchased a Hoover Quest 1000. It worked OK. Sometimes I thought it was the best thing I ever purchased and some days I just wanted to smash it with a hammer. In reality it just needed some competent programming to make it great. But this review is not about that. The quest 1000 stopped working after a few months. No big deal, these things happen. Hoover support was super responsive and they sent me a brand new Rogue 970. I read up on the 970 before it arrived and I realized that this thing handled all my complaints about the Quest!! Virtual Walls, Alexa Integration, no requirement to be on the same Wi-Fi network. I was super excited and (at this point) I thought Hoover was THE BEST! Then the Rogue arrived and I couldn't wait to test it out. Yes. . I super excited over a vacuum. I don't get out much, and when I do they always catch me and bring me back. I named it Dobby. Anyway, I set it up and connected to wireless. I didn't have the issues others had with wireless. I've been an enterprise class IT expert and gadget guru forever. My home network is solid. . setup was breeze and I thought to myself. . those other complainers are just technologically incompetent. Alexa integration was also simple but I tested that very little. I was very excited because the Quest didn't have an Alexa skill. THEN. everything went horribly down hill. After charging fully, I started the RECON mode so it could map my house. It went through the whole house and returned to the dock. I opened the app and it still said "No Floor plan, Run Recon". Hrmmm. . ok, whatever. Maybe I did it wrong. I ran Recon again. As soon as the unit backed off the dock about 6" it stopped and reported it was picked up and put down. This is on a perfectly smooth surface. Fine. . it's new. I restarted recon AGAIN and this time it completed. Now I opened the map and created some virtual walls... THIS IS WHAT I NEEDED! This is what I was so excited for. This is what was missing from the Quest. The quest would go into the bathroom and get stuck on the small rubber backed rug. Or it would go into my kids messy room and get stuck on any number of things. Virtual walls can keep it out of the hazards. Sweet!! Anyway, I created the virtual walls, and saved everything. Then I told it to clean to see how well it worked. I noticed it went into the bathroom. So I opened my map to see why the virtual wall wasn't working. What?? No map?? looking in the "Mission log" it says map deleted. Ok, Ok, it's my first day... maybe I hit the wrong button and screwed up. When it completed cleaning, I ran recon mode again. Made a new map, added virtual walls, set a schedule. At this point the unit needed to charge so I waited a few hours and then opened the app to make sure I was set for another test. NO MAP, no schedule. You can't schedule a cleaning without a map, and since the map disappeared so did the schedule. Ughhhh. I did this another 3 times. Ran recon, close app, open app, map gone. Ok, it's not me Dobby, It's definitely you. So the best feature: Virtual Walls = useless since the map doesn't stay. I can't even schedule it to clean, since you need a saved map to use the schedule. . @@@@@@@@ Seriously how does THAT make sense? @@@@@@@ Manual cleaning is about all I can do. I had issues with the Quest losing the map a lot. When it got stuck on something, there was a 30% chance it would be able to resume and a 70% chance it would lose it's map and have to start over. Really annoying when it got stuck after 80% of the cleaning was done and the battery was nearly dead. But the Quest didn't NEED the map unless it was resuming a cleaning. . so it was a little more than a mild annoyance. But with the Rogue, you cant even set a schedule without a map, and if it loses the map, you lose the schedule!! This thing is literally unusable at this point. I contacted Hoover support but it's a Friday night so I don't expect any answer until Monday at least. That's to be expected. Either it's a defective unit, and they will replace it (again) OR the device just sucks and they will refund my original purchase price (Doubtful) , or (Most likely) the device just sucks and they will tell me that better software is being worked on and essentially I'm stuck with it. Since this device is 100% useless, I've been thinking about what I'll do with it if they don't take it back. . I'll probably make a YouTube review detailing the issues so people can see it's all legit and it's not me. Most importantly I'll end the video with few friends and a creatively executed, Office Space inspired, baseball bat smashing of the unit into bits. If I make it creative enough, at least the device will serve to entertain some people and hopefully gain enough attention to help others direct their cash to a brand that works. Conclusion, The hardware seems solid. The cleaning was just fine for my purposes. I've 3 cats and 2 dogs and hardwood floors so I need daily cleaning to pickup the animal hair between the more thorough weekly cleanings. The unit seemed quieter than the Quest. The dust bin is more convenient but harder to open and empty. The real problem is the software. And since you can find reviews going back a while on the poorly developed software, it's clear Hoover can handle the mechanical but is clueless with the technological. Hint: Fire 100% of your development team and hire a few high paid people with 20 years' experience and a proven track record. I've managed a lot of developers over the last 20 years. there is no reason a single talented developer and 6 months cant improve the software to make this one of the best units out there. Get it together. Until that happens, this unit's a waste of time and money.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Mission possible

    Posted
    Justjohnne
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    I have long been a user of "other" robot vacuum models and this was my first experience with Hoover. I am impressed with the exception of a couple unexplained flaws that have not reappeared. Out of the box set up was easy and the self explanatory read me first card was good because as with everything I wanted to plug it in a go. The initial mapping feature paired with the app is what sets this apart from the others I have tried. The map actually shows on your device and you can make modifications or "smart walls" to keep Rogue out of certain areas. Setting up the map and layout is pretty effortless, then you create rooms and schedule and you are all set. If you like you can also connect to Alexa or Google home. Sometimes watching a robot vacuum get stuck is so painful but I have not had this experience with the Rogue. I also like the side brushes, I find these to be pretty effective in getting to the dust bunnies hiding in the corners. I was a bit concerned at first with the size of the brush and agitator, they seemed small so I was concerned it would take longer and more cycles to clean. I was pleasantly surprised it did not which I would attribute to the mapping feature and Rogue's ability to navigate along with the use of smart walls. Cleaning the unit and emptying the dust bin is easily achieved and self explanatory. There are three cleaning modes, stealth, normal and Beast. I like beast mode, it gets the job done but I have found setting a schedule and using normal mode is more efficient. The one complaint I have with most of these are the base, it has to be positioned just right or you risk it knocking it off kilter and then it may not charge. It always is not convenient to set it up against a flat surface particularly if you have 3/4" base shoe. Not a big deal as I have found work arounds using rug pads, 3m products etc.. to hold the base more secure. As for the initial issues I had problems getting the unit connected to the app. Not sure if it was an app issue or my hardware but after deleting it, turning off and on my bluetooth and trying again it all worked. All in all I would probably stick with this unit/model over the other brands I have experience with due to the mapping and app.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We're so glad you are happy with your Rogue! TTIFCHoover

  • Rating: 3 out of 5 stars

    Promising Vacuum, But Needs Improvement

    Posted
    rtbestbuy
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    This is really a review of both the Hoover Rogue 970 vacuum and the Hoover Home app for Android, since much of the functionality promised is only available from the app. The app for Android only just became available, the app for IOS has been available for a little longer. First, the vacuum itself seems to be very well constructed, very durable. The vacuum seems to pick up dirt and fur (we have two dogs) well and the dust cup seems a little larger than most robovacuums. It also picked up sand and dirt well. The sensor technology is impressive, the Rogue avoids running into walls and other obstacles very well. It also seems to be able to clean along the edges of a wall, which is something I haven't seen in a robovacuum before. The filter is rinsable, which is a nice touch. The Android app wasn't available when I first got the Rogue, which was disappointing, since it was advertised as being supported. So I turned it loose manually; it backed away from the dock and rolled off, doing a credible job of cleaning. It's impressive watching it avoid (most) obstacles. We have wood and tile floors, with throw rugs scattered around and it did get stuck several times trying going onto the rugs. Additionally, very disappointingly, it couldn't climb a 1/2" transition strip between the wood and tile floors. It also wedged itself really badly under a sofa and also under a recliner. It took a lot of effort (actually had to lift the recliner) to get it out. It's about 4" tall, about an inch taller than many other robovacs, and it's "wedge" detection, as well as it's rug detection, needs improvement. The app became available and mostly works, but with some peculiarities. The mapping function (recon mode) now works, but only supports one map. The maps are used to set up 'fences' and to help the robot navigate. Since it couldn't climb the transition, half my house was unmapped. It would be really nice to be able to either add to a map or support multiple maps. There are no notifications when the robot gets in trouble. This may be added later, but it means that you have to listen for the robot getting into trouble. I wouldn't use the scheduling at this time because it got into trouble on every run. I could simply clear the problem (usually a folded rug), start it and it would pick up where it left off, which was very nice. I didn't have to return it to it's dock, it didn't lose it's bearings. Speaking of docks, watching it return to the dock in docking mode really demonstrated the capability of the mapping function. It heads straight to the dock finding it's way through doorways and down halls without bumping into anything of having to wander. It's really impressive. To Hoover's credit, they seem to be actively working to address the deficiencies and extend the capabilities of the Rogue. If they continue, this will be THE robovac to get, especially at this price point. For now, it's really a product with a lot of promise that feels as if it was rushed to market.

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review and feedback! We are always working to improve the Hoover Home app and the overall user experience. Stay tuned for push notifications coming soon which will notify you if Rogue is in trouble. You mentioned that there are some areas within your home that Rogue gets stuck on. We would recommend utilizing SmartWall to block of the area rugs or anything else Rogue might have trouble with. TTIFCHoover

  • Rating: 5 out of 5 stars

    Awesome - Much Better Than I Was Expecting

    Posted
    SamG
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member

    I wasn't too sure about this vacuum going into using it. Hoover doesn't exactly have a reputation for robot vacuums and I wasn't sure how this would hold up next to something like a Roomba. After spending the weekend using it though I've come away extremely impressed with the Rogue's cleaning and navigation abilities. There are some issues with the app right now - I wish I could give this 4.5 stars, but I'm going to give it 5 stars trusting that Hoover can fix the issues with the app. The box contains what you'd expect and includes the vacuum, base station, and a cleaning tool. There are some status LEDs on the top of the vacuum and the dust bin is stored in the center, accessible by flipping up the lid and pressing a button to pop it out. I really like the dust bin design and it seems like it's bigger than our Roomba 690's bin, though I couldn't confirm if this actually true. Setting it up was pretty easy through the app and after getting the Rogue connected to WiFi I sent it off into 'Recon Mode', which sends the vacuum off to map out your floor with it's built-in laser sensors. I did this on both floors of my home and the mapping didn't take longer than 5-10 minutes on either floor; my second floor has 3 bedrooms and 2 bathrooms and I was especially impressed at the speed that it was able to navigate and map all these rooms. My maps don't look as good as the ones in Hoover's pictures, but I'm impressed with their accuracy. The app doesn't save maps for multiple floors, so if you move the vacuum between floors you'll have to remap them each time (I think Hoover also recommends you do this if you move the base station to another part of your floor as well). Once the mapping was done I set off to clean my first floor, which is consists of a hallway, living room, and kitchen, with no doors separating them and all hardwood. It cleaned the entire floor without a much issue. One thing I didn'tice was that the Rogue wasn't a 'brave' as my Roomba about getting under things and really working itself in. This might have more to do with the fact that my Roomba has relies on its bumpers instead of lasers, but there were a couple of corner spots the Rogue didn't quite get into. The noise level wasn't bad - I would say it's slightly louder than my Roomba, but it sounds more like a loud desk fan where the Roomba sounds like an RC car, which is more pleasant to my ears. Moving upstairs I was most excited to try the Rogue here. I discovered while moving the vacuum upstairs that it has 3 power modes - Stealth, Normal, and Beast. It's automatically set to Normal mode, but since my upstairs is all carpet I decided to try Beast mode out. Beast mode ups the noise and power level noticeably and it did a really good job cleaning our carpet. I did seem to cut the battery life in about half, but was able to get through the entire floor with just enough juice left to make it back to the charger. Watching the vacuum run upstairs I could see how it navigates much better. From what I can see it moves from room to room, does the edges, and then does a back and forth to fill in the middle space. It's very methodical and easy to see where it's been and where it's going to next. The app even gives you a live view of where the vacuum is and what areas it's cleaned. I did run into two problems while cleaning upstairs. The first problem was that the vacuum clogged with hair and fur once and I had to clear it out. Granted, it had been a couple of weeks since I last vacuumed upstairs and I imagine this is something that will occur less with regular cleanings, but it's something to note. My second problem was with a TV stand that's just about the same height as the vacuum, but a little shorter. It led to the vacuum wedging itself underneath and getting stuck. The Hoover app allows you to set up virtual boundaries to prevent this sort of thing, but as it stands right now the virtual boundaries are really hard to set up in the app. When adding a virtual boundary the app freezes the map in whatever view you had it in and often creates the boundary offscreen with no way to grab and move it to where you need to go. Even when I finally got it into the position I wanted it to be in, adjusting it on a small scale to avoid something like a piece of furniture tested me. Hopefully this is something Hoover will improve in the future. I also had to empty the dust bin a few times while it was cleaning upstairs, but that's understandable given the size of the area. Overall I've a lot more good things than bad to say about the Rogue. It's not perfect, but most of the time it's so good I don't remember that.

    I would recommend this to a friend

    • Brand response

      Hoover

      Thank you for your review! We are continually updating the app and making improvements. Stay tuned for updates coming soon! TTIFCHoover

  • Rating: 3 out of 5 stars

    So close to being a great vacuum!

    Posted
    Gizmo
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Member

    Hoover, a name that's synonymous with vacuums, we've all probably had a Hoover at one point in our lives. It makes perfect sense for them to get into the robotic vacuum cleaning fray! Behind the cute spy mission/James Bond marketing material is an app controlled vacuum that shows a lot of promise. Setup: Fairly simple to setup, download the "Hoover Home" app (there are several Hoover apps in the iPhone App Store). There is nothing to put together, just take it out of the box and plug in it's charging station. There are 3 performance modes you can choose from on the app: stealth, normal and beast. I left it on normal for most of my tests. Stealth mode was a bit more quiet and beast mode obviously, more loud. Rogue in action: To start, you want to send Rogue on a recon mission. This little vacuum will map out the entire area it's supposed to clean. Of course, you'll need to make sure there's nothing blocking Rogue's path or anything to get tangled on such as wires. In my first try, the recon mission was a partial successfully. Rogue only mapped out 1 of the rooms on the first floor of my house, the kitchen/dinette area. The vacuum failed to discover the other rooms on the first floor such as the family room, living room etc. On the app, you can view what Rogue had mapped out. I deleted the map and sent Rogue on another recon mission, this time Rogue mapped out the entire floor, except for an area where it got itself stuck under a coffee table. Other trouble spots I noticed was the dinette table where the design of the chair legs gives the Rogue a hard time. For these areas, you can setup a "smartwall" so the vacuum stays away from there. For this function, the app is a bit finicky to use, you click "map-create smartwall" this plops a large box that you re-size and move around to where you want it. I found that I had to delete and repeat the process a few times before I got it where I want it to go. Once you get the mapping and smartwalls done, you're ready for Rogue to start vacuuming. I found Rogue to be fairly precise in its navigating, it was able to navigate itself between the legs of a row of 4 barstools. Rogue methodically vacuums the area it had mapped out, going back and fourth, as if it was mowing a virtual lawn. As we used the Rogue over the course of a week, we noticed it wasn't going close to the cabinets and walls. The edges of the room is where all the dirt and dust accumulates and it's missing it! It seems to stay about 1.5' to 2" away from the walls. One other issue we experienced several times was the app losing connectivity to the Rogue. I would get an "Oops! There was an error trying to connect to the robot, please try again". To fix this, I reset had to power the device off and on. On the positive side, the vacuum seems to do a decent job cleaning up, this is evidenced by the large amount of dust that's collected in the dust bin every few days. The dirt bin is very easy to take out and empty, you simply open the lid, press a button, the dust bin lifts up and you remove. Being able to set a schedule for the Rogue to vacuum is a very nice feature. Like clockwork, every afternoon the Rogue wakes up and starts scurrying around cleaning my kids mess! Just a side note, the Rogue did not set off my security system motion detectors, but you might want to be careful when scheduling at a time you're away and alarm is on. Alexa: Rogue works with Alexa, all you need to do is add the "Hoover Robot" skill. You can then ask Alexa to "start/stop mission"or "return to base". I tried this and it worked without issues, pretty neat. Conclusion: This hard working device is very well designed and thought out. With all its bumpers and sensors, it navigates my house effectively. The app is fairly intuitive to use and has all the features and functionality one would need. However, there are some issues as I've summarized in the "cons" that needs to be worked out before I can wholeheartedly recommend this device. Pros: - control your Rogue from anywhere - maps out your house/apartment and through the app - Virtual barriers, neat feature - 3 power settings Cons: - doesn't get close to the edges of the walls, where most dirt tends to end up - Loses connection frequently

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    A lot of bugs... but promising start

    Posted
    nkpstudios
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus Member
    • Top 1000 ContributorTop 1000 Contributor

    I will start this review like this. give it a chance. This is a great device with lots of bugs that will eventually be great. Next, is my usual breakdown of what I like and would change about it. -=|Things I Would Change|=- WiFi Setup and Compatibility -I've never had so much trouble with connecting something to Wi-Fi. Whatever chipset is used for Wi-Fi communication is just odd and clunky. I'ven't been able to properly and reliably connect the device to any form of secured network. The instructions explicitly state that 2.4GHz is the only type of network it will connect to. What they don't say is that the SSID has to be 2.4GHz ONLY. I run a mixed 2.4/5.0 SSID and 99% of devices have no issues connecting. They connect to the band they are capable of. Not this guy! Rogue is like no can do, I need 2.4GHz ONLY network just to connect. Now, not just any 2.4GHz network initially, one that'sn't secured. I couldn't get this darn thing to connect to anything until I set up a new SSID that was unprotected and put my APs in LEGACY (802.11b/g) mode. Then, magically it connected, seemed to download a firmware update, and then I was able to get it to connect to a secured 802.11n network. At least I assume it downloaded a firmware update because I figured that if I could get it on the internet Hoover probably had newer software for the thing ready to download that might fix some of these Wi-Fi issues - it's one of the features after all. In 2017 this was just silly and inexcusable. Poor Firmware out the Box Out of the box it will only connect to a 2.4GHz on an unsecured network. Most people have upgraded to better routers that are TriBand and offer A/G/B/N at both 2.4GHz and 5GHz. You have to connect to Hoover somehow to get the update. A not so techy consumer who does not have a background in IT or Networking will get frustrated and return this vacuum. It would be nice to have the vacuum connect through the app and load the firmware via Bluetooth or on its own WiFi network like GoPros or other devices do through an app. No Support for Android (as of 11/5/2017) Do you want to set it up on your Android? The app is nowhere to be found. A response from Hoover on here says the application for Android should be in the Play Store today, but it should have been on the Play Store weeks ago. You don't ship a product, advertise ON THE BOX that it has support for something, and then it's nowhere to be found. I've an Android phone and this is very, very, disappointing. EPIC FAIL! Simple solution, create the Android App BEFORE you advertise it has support for it. Apple App Feels Rushed The iPhone/iPad App is really just an iPhone app. It just scales up to iPad resolution like old apps did when iPads had apps developed exclusively for them. On my iPad the app runs in iPhone mode so everything is magnified. It's slightly clunky, but an improvement over the other Hoover app available. I've yet to have it reliably connect to my Rogue on the name network. The Rogue shows as connected to Wi-Fi, and the app sets it up, but yet it complains that it can't talk to the robot. On the bright side, I got them both working once when I was running that unsecured Wi-Fi network I talked about earlier. But they still both show as connected to my secured Wi-Fi...so yay? I'ven't tried the Alexa skill yet, or the Google one. I kind of can't due to the issues just with connectivity. No Alarm/Sound for Being Stuck or Hindered It also seems to not beep when it gets stuck somewhere. It has a little ear piercing beeper, and well when it got stuck it just turned off and the error light illuminated. Might be an oversight on Hoover's end there - no reason not to have it beep at you so you can free it and let the Rogue get on with its mission. It also hates cords, a bit more so than some other robot vacuums I've owned. -=++|Things I Love|++=- Packaging and First Impressions The design language and overall feel of the product really seems like they put some effort into delivering a competitor that's different and fun! I actually enjoyed unboxing it and reading the manual. The box is coated in a nice finish and the instructions are delivered in a black "top secret mission" type of envelope. I like this design direction as it implies fun. Their YouTube marketing videos also really sell that. Design The vacuum itself is designed very well and feels extremely solid. The bumpers, brushes, and overall construction scream that they did put some thought into this thing lasting. The dirt bin is the neatest little feature I think - you flip up the top lid of the vacuum and you press a button and it pops out. Then you empty it, and you gently push it back into place until it clicks. That's really clever and feels cool just to do. It has four lighted icons on the top that indicate Wi-Fi connectivity, battery status, dirt bin, and any errors. The way they cover them with the top lid is actually pretty cool and makes the lights seem more luxurious. That's a weird word to use with a vacuum, but it's really how it feels. Technology and Mapping When you first fire it up, it does some "recon" of your house. That means it seems to wander aimlessly bumping into stuff like a curious dog or cat. I kind of watched the method to the madness, and it's actually really neat and works quite well. Power and Performance This thing can move! Wow is it fast. When it wants to go somewhere it hauls. That's awesome and makes me think that coupled with the Lithium-Ion batteries it can really get a bunch of cleaning done quickly. It's relatively quiet and has strong suction. You can also choose from 3 different modes in the app...if you get it working. Quiet, Standard, and Beast. No joke, it has a beast mode and that's just awesome. You only tend to hear the noise of the vacuum motor and not the actual wheels - it's very quiet and fluid when it moves around compared to other robot vacuums I've used. almost like it's hovering just slightly above the ground. The battery lasts around 2 hours on Quiet Mode and 45mins on Beast Mode. -=|The Verdict|=- So...with all the negatives why am I keeping it? For those who are interested in this vacuum. it's neat and stylish. It's fully loaded with technology. The marketing is cute. However, they've launched a product with incomplete and unreliable features...but I still like it enough to not give up just yet. Smart apps can be improved over time, firmware can be updated, and first releases are usually pretty buggy. However, this has become the norm in today's technologically focused society - ship it now and we'll patch it later. This is definitely the case here. BUT...this is a fine piece of hardware with (what I feel) is a bright future ahead of it. If Hoover can get some of the oddities with Wi-Fi sorted out and really bring their A game to the app table they'll have a winner. For a device so heavily focused on the tech bit, however, this is a disappointing start, but I believe this will become a great product with a few more months of tweaking. Most people would return something that was this buggy or unfinished out of the box, but I won't be one of them for now. I'm willing to stick it out and see what happens. You can see everything in the instruction manual at http://tti.a.bigcontent.io/v1/static/Rogue_900_Manual For Android users, this is a total WAIT A BIT. There is no Hoover Home App in the Play Store at the time of writing this on 11/5/2017. You cannot even link it to a wireless network without the Apple App. Luckily, I had an old iPad laying around collecting dirt to do this setup with. I'm extremely disappointed in the release of this unfinished product with so much potential. For Apple users, this is a BUY. It's a great vacuum for the price. It's loaded technology and has tons of value. I believe the bugs will be worked out with this so GIVE IT A CHANCE!

    No, I would not recommend this to a friend

    • Brand response

      Hoover

      Thank you for the review! The Android app is now available in the link below. We appreciate all the feedback. We are continually updating and improving the app so thank you for being patient with us. We are also going to be adding some new features through the app like push notifications so you know when Rogue encounters an issue. https://play.google.com/store/apps/details?id=com.hoover.home TTIFCHoover