Customer Ratings & Reviews

It does awesome on pet stains and odor. Easy to clean after use.

Love the auto rinse also great with pet hair......

I bought this 2 1/2 years ago. Right from the beginning their were issues with it. The hose attachment didn't work. Had to take it in to be fixed right after the warranty had expired. It had been connected wrong at the factory. Every time I've used it some piece of plastic cracks or breaks and falls off. It seems to be very brittle plastic. I've used it as directed and am not rough with it at all. It does seem to work well. It just doesn't hold up to normal use. I've only used it maybe 4 or 5 times over the last 2 years. Hopefully, they have improved this model since my purchase.

We have now owned 2 of this particular Hoover model steam cleaner. With each one, the first year or so it was fabulous. After that, the brushes stopped working, plastic pieces cracked or literally broke off. The features are fabulous, but when you have to add to that statement, "the first yr at most", it leads to a fair quality. Performance was good, til it was about a year old. See the pattern? Gave the product 2 chances (replaced with a second one), only to receive the same overall product with same disappointments! We recently replaced it with a Bissel, and it is no comparison to this cleaner. Sadly, this "disposable" Hoover beats our current steam cleaner, but how many will anyone throw out and keep buying the same product??

This carpet cleaner works the best. Even better than rental models. The new feature of the ability to clean hard floors is intriguing. I haven't tried it yet. The only Reno for 4 stars is the durability of these cleaners. I had an earlier model that lasted about 5 years. Not bad after heavy use, but it did require some minor repairs earl on. A locking tab for the pickup tank broke. The clean water tank and broke and had to be replaced. That one had been redesigned and was replaced for free. In the end, a pump solenoid inside broke, so I chucked it and got another. We have four (too many) pets, and used the heck out of it. I'd say more than normal

The Hoover can clean but I would not buy again. To hard to find parts. When you do find them they are very expensive when compairing to the total cost of the machine. Its better to just buy another one. After awhile, the tanks that hold the water and cleaning solutions gaskets leaks like crazy at the bottom and I don't leave liquids in the tanks when not in use. I have bought two replacement buckets so far. To buy this part it is approx. $45 to $50 dollars plus shipping! Maybe I just get the lemons. Not sure. I like Hoover but I would not buy another machine until they change the design to the bucket part that holds the water and solution. Otherwise, the machine is nice. It cleans just like any other system would if you use the right solutions.

Love that this cleans carpet and hard floors. I wish the dirty tank was a little bigger in size, at least to match the size of the clean water tank. I do spend a lot of time emptying and refilling, but a small price to pay for having clean floors. It is vary loud when cleaning on hard floors but headphones worked fine. Hose attachment holder doesn't do the best job when mounted on the cleaner, but nice that it can be removed and only used when needed. I was a little disappointed that the spin brush attachment tools doesn't spin faster, but it still worked fine on the stairs. Overall very happy with the product and only wish I had purchased it sooner!!

We bought this yesterday. It did not take very long to put together. We used it to clean the kitchen and bathroom floors (linoleum and tile) with good results. The tile floors get clean but they don't get dried as well as the linoleum due to the grout lines. However, a quick wipe after and no problems. The machine will leave a line of dirty water on the floor after you shut it down so you may want to put an old towel under it when you turn it off. MANUAL SPECIFICALLY RECOMMENDS USING ANY DETERGENTS OTHER THAN THOSE MADE BY HOOVER WILL DAMAGE THE MACHINE AND VOID ANY WARRANTIES. Keep this in mind. Name brand Oxyclean will mess it up. I had no problems with the clean/dirty water tanks or using the attachments after reading instructions carefully. You do need to clean the machine after each use for best results. Particularly the handtool and hose attachment. Run clean water down the hose to get excess dirt off or I imagine it will build up over time effecting performance and possibly causing a smell. Only reason I give 4 our of 5 stars is that this is a BIG bulky machine and does require some TLC to work properly.

Overall I'm happy I bought this cleaner. It cleans carpets really well, with good suction to pull the water out of the carpets. Seperate water resevoirs for soap, clean water, and dirty water are a plus -- I didn't think I'd appreciate them as much as I did. Haven't tried the hard-floor cleaning yet but works like a champ for carpets. On the down-side, the hose and accessories are somewhat cheaply attached to the back, and the hose doesn't stay coiled nicely under some circumstances. I wish they had a better way to manage all that. The price is a little steep as well, but if you can afford this unit I don't think you'll be disappointed. I read on some other websites that many people had problems with some little thing here and there breaking, so we bought the Best Buy service protection plan, but haven't had to use it yet. (knock on wood!)

I had my third bissell steam cleaner die a horrible death, so I decided to purchase a hoover. Overall, this is the absolute best purchase I made - very sturdy construction. Everything came out much cleaner than with the bissell. An added advantage is that every part - including the brushes can be easily removed and replaced. The only negatives I have, the water tank doesn't fit in quite as well as I would like. It needs to click into place and if it doesn't, water leaks out. Also, the noise level is a bit high.

I had originally purchased the 7412-900 model, because all I needed was a carpet cleaner but when it arrived broken I had to travel to my local store and ended up purchasing a more expensive model - the all terrain cleaner - 7452-900. Well I used it immediately on my living room carpet and I must say I'm pleased. THERE ACTUALLY WAS NO STEAM but the heat from the motor probably helped in leaving the carpet much cleaner and drier than I expected. I,m especially clean with the way the high traffic areas looked afterwards, the carpet got a new life. I will continue to use it and if there 're any surprises I will update.

This product is amazing. I never used a carpet cleaner before in my house. I own a dyson, and I thought that got my carpets clean, however this unit pulled more dirt out of my carpet. It was amazing. It's easy to use and durable. Some of my favorite features of this unit: A) Tanks on the outside, easy for me to get to and clean and replace liquids. B) Auto Rinse- I feel that I get all of the soap out of carpet C) Auto height adjustment- the unit adjusts the height automatically D) Heated Cleaning- I was told by a best buy associate that this gets around 90% of the water out of the carpet. That's way better than I was expecting. The associate told me that Hoover blows the heat off of the moter onto the carpet to spead up the drying time. The biggest downside is the weight of the unit, but they are all that heavy. All I need now is a Floormate so I can do my kitchens and bathrooms!

I've had my cleaner for almost 2 years. It is excellent at cleaning carpets, especially stains. However; it is made of very poor plastic. On the back where you wrap up the cord it is brittle and breaking. I have to remove the hose completely to keep it from falling off the unit. I'm very disappointed in the durablity of this unit and would not buy another one.

I bought this item last week and immediately had buyers remorse. What was I doing spending so much money when I already have a perfectly acceptable Bissell Green Machine? I decided that rather than packing it back into my compact car, I would put it together and give it a whirl. Well, my wood floors that I mopped only yesterday were scrubbed, and you should have seen the dirty water! I decided to clean the living room carpet after that. It was so easy! My back always hurt after using the Bissell Green Machine. This is nothing like that! The carpet looks great, and I plan to clean it and scrub the wood floors much more often. Boy, am I glad I gave it a shot. Well worth the money!

I actually cleaned my carpet only 5 times in the 3 yrs I owned this lemon cleaner. The cleaner only worked well for one cleaning. Then, the water tank tabs broke off. Needed to send the cleaner in. During the next cleaning, the motor burned up and had this replaced. The next cleaning, the motor burned up again, and we had it replaced ($140)Then, the tank that holds the clean water and detergent broke. Next cleaning, we paid $140 to get the motor replaced again. Then, the water tank would not seat correctly and all the water would flow right out onto the carpet.. Finally, the motor burned out again after cleaning only 1 room and when I called The Geek Squad, the man told me not to invest one more penny into this piece of junk. He advised me to throw it in the garbage and buy a different brand and I took his advise. I invested enough into this cleaner that I could have purchased a new cleaner. My cleaner looked brand new as I hardly ever got a chance to use it. My Hoover spent more time in the repair shop than in my home. Do not buy this product .

Previously had a Bissel pro heat that worked pretty well.Lasted about 3 years till I lifted it upstairs with water in it and spilt on the motor. Had a few minor problems - leakage, handheld brush broke off. Went out and bought the Hoover all terrain since we have a lot of tile also. When I got home, I read some of these reviews and almost returned it. Decided to try it and was very pleased! I recleaned carpets I had just cleaned with my bissel and it did so much better and removed lots of dirt. I had no problems with leakage, or putting the clean water container on that I have read on some other reviews. I certainly recommend it.

I bought this when it first came out from Best Buy in 2007. It lasted till 2013 and still worked great except the hand tool hose where it attaches to the machine finally quit working. Prob would have been an easy fix but because I use it a lot with four animals and had it so long I decided to buy the same one again. Very pleased second time around. Hoover made some improvements since 2007 and the price went down a bit. Best Buy was again the cheapest price for a new one, so I ordered it again. What they improved was the solution tank caps, which are much easier to take on and off. The spin scrub brush has more bristles. The dirty tank handle they added springs to help hold the handle on, which on my old one the handle broke twice, so we will see long term if it holds up any better, but still fully functional even when handle is broke, you just have to make sure lid is sealed. Maybe its because Mine was 7 years old, but this new one has much better suction power and I was amazed at how much dirty water I got when using the new one. The one complaint I do have that hasnt changed from the old one is the clean and soapy water mix if you leave the tank sitting in the machine. I just take it off when I am done and store it separately not parked in the machine. Both have got out any stain, hairball, etc. i always use hoover solution for pets, fill the tank with hot water, and if needed sometimes spray a spot with wool light pet carpet spot remover then use the steam cleaner. I have never used the hard floor attachments on either machine but if it does a great job on the carpet I cant see it not being great on hard floors. Being this is my second time around purchasing this exact machine I still give it 5 stars. If you have pets it is a godsend!! And will make cleaning messes way more easy!

This unit was delivered within days of order. It appears to clean like crazy from the amount of sand, dirt and crude in the dirty water tank. Looks like you need to be very careful handling the unit because of the light weight plastic parts used for the accessories hanger.

When the steam vacs came out, I was one of the first to run out and buy one, of which I found it to be fabulous and very easy to use. I was recommending it to everyone! Then as some time went on, a small part broke and so I brought it back to be serviced. To my suprise, they couldn't repair it but instead, gave me the option of picking out the latest and greatest Hoover Steam Vac, of which I picked out the one with the similar price. At first I thought great, a brand new steam vac, but as time went on and 4 New Hoover Steam Vacs later- all with its own separate issues, I am not finding it so Fabulous! The latest thing that happened was after a one time use, the liquid soap dispenser fell off and the bottom brushes stopped rotating. I take care of my steam vac with the utmost care and am puzzled each time with its problems. I do say I keep going back to the Hoover because of its great performance, but am tired of bringing it in to be serviced. My next exchange may be a different Brand!

Was not suprised at the reviews same problems everyone else had. Brushes stopped spinning, plastic handles brokeoff tank, started leaking where the water tank sat when snapped in properly, poured water out the back when handle tilted back (it has to be to use). Big waste of money. Not worth spending a dime to fix because it is all plastic and will not last, will break again.Did a good job when it did work about 6 months but stains always came back and i used the pet stain shampoo and pretreated. Looking for a new one now. This one is on the curb waiting for gabage pickup cause that is what it is...garbage!