Customer Ratings & Reviews

I'd give it Zero stars if they would let me. The people who are giving this thing 5 stars either work for Hoover or clearly havent had it very long. The design hasn't changed in at least 5 years and the newly manufactured items suffer from the same basic design flaw as the older ones from 2005. Here is what to expect when you buy this: Your first few uses will go awesomely well. I was amazed at how good of a job it did pulling the moisture from the carpet. Then, it happens.... the tabs that are used to lock the lid to the water reservoir will break. It's not a matter of if, but when. YOURS will break too. I must be clear here: I did not abuse these cleaners in any way. I was always very careful about how I treated them because just looking at the tabs you can see it's going to be fragile. Why Hoover's engineers can't design this correctly I have no idea... it's SUCH an obvious design flaw that could be fixed SO easily with a slight modification to the tab and thicker plastic (or aluminum). (I ended up using duct tape, then finally tossed this thing in the trash, where it belongs.) If you enjoy wasting money on something because, like me, you think Hoover would only sell a quality product, purchase this cleaner. But dont plan on purchasing a replacement water reservoir for when yours breaks. Those have been sold out for years and Hoover apparently isn't making new ones because I guess they think you will just buy another steamer. I wouldn't even recommend this thing to an Enemy, let alone a friend.

We got a used Hoover steam vac from a garage sale years ago, and loved it! However after a few years it became more expensive to fix then what we wanted to spend so we decided to buy a new one. We take it home, excited, sure it would work even better than our old one, but we used it for one room, turned it off to empty the water compartments, and it had no power and would not turn back on. :-( Very dissapointed! I took it back to Best Buy, and got a new one, no problems, but just the hassle of having to stop in the middle of cleaning to exchange. Hopefully this one works better, and we don't have any problems with it! Over all though, from our previous experience, it's a great steam cleaner, and is worth every cent paid!

This cleaner worked great-- twice. It was easy to operate and did a good job at cleaning; I was thrilled. On the third use, the brushes wouldn't work. I learned that the mechanism that makes them turn needed to be replaced and would cost around $100. I learned from the repair people that this is a very common problem in this machine. I spent close to $300 dollars to clean my living room...twice.

I bought this machine and used it on my whole house. The dirt that came up after I had vacuumed the whole house with my kirby I brought up so much dirt. This really cleans and using the Pet Performance detergent it even prevents stains. My friends just had there carpets cleaned by the professionals that come in with there steam cleaners. I went over the next day and did there dining room. The dirt I pulled up was enough for my friend to go right out and buy the Hoover Dual V Spin scrub 7412-900 carpet cleaner. My friend spent over $500.00 to have his carpets cleaned. I spent $230.00 and got a much superior cleaning and carpet protection. Do not have hard wood floors bu understand you need an attachment to use it properly but it is well worth it.

First use - I cleaned an area rug and then began the first bedroom. About 10 swipes in, the brushes stopped moving. I took them out, cleaned them, and popped them back in. Easy enough, right? Not so much. After puzzling over their lack of movement for a few minutes, I realized that the plastic device that propels the brushes had snapped like a twig. Allow me to reiterate that this was my FIRST USE of the machine. I followed the directions meticulously to ensure that the machine would last a long time - especially at this price - and that just didn't work out. I bought this machine after purchasing the higher rated,comparably-priced Bissell. However, when I tried to put the Bissell together there were no screws and half of the attachments were missing. The box was completely unopened so this was a factory error, then the customer service rep implied that I stole the screws. Seriously? Hopefully my third time will be the charm. I would really like to clean my carpets.

I bought this carpet cleaner when my three year old decided that he needed to start pouring his own milk. Since our dining room has carpet and milk was being spilt on it daily from my sneaky three year old I thought it was time to invest in a steam cleaner. The first one I bought did the dining room perfectly but then caught on fire during the second room. I realized that the carpet shampoo I had bought was a concentrate and there is a big warning about using the correct kind of soap to avoid fire so I think that's what caused it. I had the protection plan so I was able to switch it out no problem. I used the CORRECT amount of detergent this time and it has worked perfectly for about six months now. In fact I have become addicted to cleaning my carpets. I run the steam cleaner about every 6 weeks or so. I only use detergent though every 2-3 times. Usually I use vinegar in the detergent section because it's a great stain fighter and really bringhtens the carpets. (vinegar is safe because it doesn't sud like detergents) Even when I use the detergent I spray hot vinegar on all my stains about an hour or so before and theyy lift right out. I do spend a lot of time on my carpets, going very slow when I am cleaning and I think that also plays a part in how clean my carpets get. I LOVE seeing all that nasty black dirt and grime going down the drain. My only complaint is that the water tank is kind of small so I have to refill a lot. If I went the average speed though I doubt I would have to refill except between rooms.

I've had this unit for 2 years. The cheap plastic caddy on the back broke within 3 months. The spin-scrub stopped working within the first year. And the spot on the bottom that you're supposed to squeeze and pull out to clean the filter wont budge. The hose that goes with the accessories cracked within 1 month. Overall, really poor quality. When it works, it does great, but this one won't hold up to use for very long.

I have bad news for carpet cleaning companies! Most likely they already know. I used their services and paid 150 -250 dollars for each service and it was not so great experience. I have a 2 year old very busy boy, a German Shepherd Dog and light color carpeting %90 of the 5 bedroom house. I researched the internet and bought this product. The result was amazing. The stains are gone. The rooms are fresh and look very clean. The only drawback is that it is advertised as a steam cleaner and it is not. Nevertheless, I find this product as an excellent addition to my home appliances. It is worth every penny spent. I strongly recommend this product to every one in the market for carpet cleaners.

Got this at what I thought was a great deal on sale for $215!! Used it to clean 3 small-average size rooms 2 times and my parents carpet once (5 average size rooms) so only a total of 11 average size rooms and the motor has fried! Luckily I am a firm believer in buying the protection plans they offer and I bought a 4yr on this one so I will be on my way to get it fixed or replaced! If you decide to go with this model BUY THE PROTECTION!!!!!

We have rental properties and this steam cleaner is a life saver. It is heavy to lift but easy to move around the room. It does not have it's own heat source for the water but if you put the water in hot... it seems to work great.

I did not find it hard to assemble. There is a quick start sheet packed with it that I thought was very clear. It took me about 10" to set it up. I did the carpet where pet stains were. It worked well getting rid of the stains and pulled a lot of dirt out of the carpet. The water in the collection tank was absolutely filthy! I do recommend reading the manual about how to put the water and cleaning solution in and how to set the controls as well as actual use on the carpet. I did this and had no trouble or issues whatsoever with the product.

I have wanted to purchase a steam cleaner for years, but was not sure it would do the job of a professional! BOY was I wrong! This is amazing! So easy, so fun! I can't believe how great a job it does. I did one room last weekend and it no time it looked awesome!!!!!!!!!!! I am so happy with my purchase, my only regret is not getting it sooner!

This is one of the worst floor cleaners i ever had. First off the scubbers stopped turning, then one of the check valves for the clean water tank broke. not knowing this i filled it up and went to put it on and notice the water everywhere on the floor. then the same thing happen to the soap part. oh and i thought this thing was heated for steam cleaning. Guess that just never worked. and shortly after all that. THE MOTOR WENT BAD. DONT buy this piece S****

I think this is a great machine. I love it in fact, I would like to see it made stronger for longer use. I do not want to have go and replace pieces before I use it. We manage to tape the handle while we wait for the replacement piece.

I purchased this machine as well as the Hoover cylconic at Best Buy last night. I was a little hesitant about buying this machine after reading some of the negative ratings, but I'm very happy I did! Putting this machine together was easy! I can tell the machine worked because the dirty water container was very gross! I am very satisfied with my purchase!!

In all fairness to this machine; I am a disabled senior citizen and not all that strong to start with. I really could not believe how dirty a bedroom rug could be. It's great to see what's coming out of the carpet as you are cleaning it. Did a wonderful job and in my opiniion was worth the price, especially since I got a sale price on it.

This machine worked great on the first room we used it on. Unfortunately it was built to only last for one room. Halfway through the second room the brushes on the bottom broke and it will cost $47.10 to fix. Hoover will not cover the warranty because they say I had to break it some way. I assume using it per the instruction manual is what they are talking about. Very poor quality cheap plastic brushes on bottom. Too bad it seemed like I was really going to like how it worked if only it had been more reliable.

Initially hesitated to even bother transporting to my apartment based on experiences with all prior shampoo machines of which there have been many.... Within the first pass on a section of carpet Hoover has sold me on one once i return this one to my parents. I am almost excited to continue shampooing a carpet. If a carpet shampooer is something you need then your quest shopping for one should now be completed BUY THIS ONE.

I love this cleaner I have gotten it replaced twice because the wheels stop spinning. But I bought the service warranty so I've gotten a new one. I've used some of the other cleaners and they don't compare to this one. This cleaner cleans as well as having a professional come in and clean it. It's price is afforable.

I have had this cleaner for a 1 1/2 years and used it to clean about 10 average sized rooms. It has done a good job cleaning up to this point and nothing has broken up to this point.Now the motor just burnt up. I took it all apart and was thinking about replacing it but thankfully I read other reviews that stated they replaced motors just to have them burn up shortly after and this was replaced by professionals. Also if you take this apart you better be mechanically inclined it is not the easiest to work on... I expect a motor to last a lot longer than this.