Main Content

Customer Ratings & Reviews

Hoover - WindTunnel 2 High Capacity Bagless Pet Upright Vacuum - Purple-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1493 reviews

93%
would recommend to a friend

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 1,493 Reviews
  • Rating: 4 out of 5 stars

    very powerful vacuum

    Posted
    julie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I live in a 1 bedroom, fully carpeted apartment with a Lab/Pit bull mix who sheds year round, and I myself have long hair; my old vacuum just couldn't take it anymore. no matter how often i took it apart and cleaned it, it just wasn't doing the job. I found this Hoover vacuum on sale for under $100 and took the plunge and splurged. I am so glad I did. This vacuum has serious suction. it has adjustable floor settings-bare floor and 4 carpet settings. the bare floor and low carpet settings are insanely strong. i started out on mid level carpet (3) but switched it down to 2 just to see and it was like I deep cleaned the carpet! the attached picture shows how much the vacuum picked up in just my living room, and I had vacuumed 2 days earlier with the old one. The powerful suction makes the vacuum feel heavy but it isn't unwieldy. the power pet hair attachment is like a vacuum on steroids and I was able to pull tons of dog hair out of the pet beds and the couches. There are 2 negatives: the dirt cup empties at the bottom and the conical wind tunnel shape makes it really hard to get clumps of pet hair out without banging it against the garbage can or sticking your hand in. the hose for the hand tool is very stiff and I'm hoping it will loosen up with use.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    AMAZING Vacuum

    Posted
    Shannon
    • My Best Buy® MemberMember

    I just adopted a great pyrenees and they shed A LOT. All my old vacuum did was push the hair around on the floor so I decided it was time for a new vacuum. After looking at various vacuums I almost ended up just buying a cheap one at Wal-Mart because I didn't expect one within my price range(less than $100) would work much better than one around $50-$60. Boy was I wrong!! I decided to invest in this one with high hopes because of the great reviews that I read and it has greatly exceeded my expectations. You can actually feel the suction power as you're pushing it and it gets the long dog hair out of the carpet and off of the sofa with ease! The suction is so powerful though it is a little bit of a forearm work out maneuvering it but I don't mind! If it can maintain this level of suction throughout it's life span I will buy this particular vacuum again and again until they no longer make them. If you're even the least bit hesitant, I say go for it and try it! You will not regret it. Attached is a picture of how much stuff it got off of my living room floor in one use, AFTER first going over it with my old vacuum.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Kind of in love with this new vacuum!

    Posted
    ddl8
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I read a lot of reviews before this purchase. I didn't want to spend a lot but wanted something that still did the job well. This vacuum is actually pretty amazing. The suction is crazy good! I really like that all the attachments are stored right on the vacuum and so are easy to access and attach and work wonderfully. Other reviewers said it was loud but I do not find it louder than any other vacuum I've used or had in the past - the noise is normal. I also like that it's bagless and easy to empty. Some reviewers said you had to empty it often but that hasn't been the case for me. Granted I'm in a small one bedroom, but hadn't vacuumed in weeks and got my whole apartment clean only needing to empty it when I was completely done - and even then I probably could have waited. The only cons I would say are that 1) it does feel just a tad heavy to push but no that big a deal to me and 2) that the accordion hose the attachments latch onto, while it does stretch, it requires a little extra strength to pull on it if you want to stretch it long when you're reaching up high or farther behind furniture, but again it's not a huge negative for me. The pros far outweigh the cons and I'm really happy with my purchase.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Eh

    Posted
    Lhersh18

    I ordered this vacuum after my Dyson died. Thankfully i used bestbuy rewards making it about $30 bucks. I have 4 dogs (3 are corgis) and 1 cat, so i put the term 'pet' to the test. Here's my breakdown: Pros: The rotating brush attachment actuality works, and works well; unlike the attachment on every other vacuum îve had. The vacuum itself has a lot of suction, so much that i ran over the power cord once while vacuuming, and it chewed the cord up pretty good. (Is this a pro?) A little electrical tape and it's fine. Cons No cord storage release. You know that little piece of ancient technology - the one that when you wrap the cord up after use, all u have to do to release it is turn the little hook? This one is fixed, it doesnt turn, leaving you to unwind the cord like an animal. I never realized how much i would miss that simple feature. The canister release sucks. First of all, the release button is toward the bottom of the canister, and for me, when you do open the bottom, the contents (copious amounts of dog hair) doesn't release. I have to twist the clear part off of the top to get the contents to dump out, then reassemble it -its a whole to-do. Poor design for a 'pet' vacuum. Otherwise it's an 'ok' vacuum. I would probably spend a little extra money and get the next level up.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    A cat hair eating beast!

    Posted
    KyleTVlover
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We LOVE this vacuum! We have 2 cats who love to shed all over the house. I hate cat hair and dander, but love the cats. We got this model and have been amazed how much it picks up! We ran it the first time and it was nearly half-full with dust and hair that I didn't even know we had! My wife likes that it has an adjustable level so that she can use it on both the carpets in the house and the vinyl in the kitchen and bathrooms. It also has nice attachments for cleaning the bedding and couches after the cats sleep on them. I am glad we got this unit that does not have the retractable cord. First, because I am lazy and I don't have to empty this one as often because the dirt container is bigger because it doesn't need the room for the cord retraction part. Second, I've know a few people who had vacuums with retractable cords. While those units are easier to put away without winding the cord, they inevitably broke within a year or two (usually right after the warranty expired). The manual cord is a little more work, but lasts alot longer if you take care of it. This is definitely a light vacuum that can do some serious work!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Vacuum, best price

    Posted
    RobW
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum is awesome, It has incredible pick up power and comes with all the attachments you could ever need, it is completely wife approved, we actually tested by vacuuming with our previous one and then re-vacuuming with the new one and there was so much debris that was removed with this new model that our past vacuum was missing, even sand from the beach this past summer that we didn't even know was embedded in the carpeted floor! there is only one small drawback to this model, the accessory hose has high tension on it so it constantly wants to retract rather than be fully extended and vacuuming up high or at a distance from the machine is tedious, you constantly need to move the vacuum closer to what you're vacuuming and if you're trying to use the accessory hose on the walls or ceiling/ceiling fan it's difficult at times because it doesn't want to stretch out fully and allow you to do so

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Just OK

    Posted
    DDShppr
    • Verified PurchaserVerified Purchase

    This vacuum appeared to have so many great features. The extra large canister and the easy empty dust bin through the bottom with just the touch of the button were so appealing. The bad news..the canister stops picking up and "swirling" the debris at about the 1/4 mark ,which requires the canister to be emptied to continue picking anything up from the carpet. I emptied the canister 7-8 times just vacuuming my living room, so the extra large canister is useless, in my opinion. The dust, pet hair, will not come out of the bottom of the canister. I had to beat it on the side of the waste bin or pull it out by hand. This defeats the purpose of the easy empty canister. The suction is just OK and the tools are nothing special. The flexible vacuum tube is short, it's almost impossible to do stairs or get close enough to furniture for vacuuming without the vacuum tipping over. This is the first Hoover I have purchased after becoming disenchanted with Bissell. I guess my next purchase will be a Shark Pro or a Dyson. This vacuum is better than hand sweeping with a broom, but not by much.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Powerful vacuum at a great price

    Posted
    JRez
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased this Hoover as a replacement for a problematic Bissell that required constant adjustment related to the pulley for the brush. As the reviews on Best Buy were positive, I decided to give Hoover a chance. The larger capacity of the bin allows the dirtiest of rooms to be tacked with less time spent emptying what this beast is able to pick up. The five levels of adjustment for floor/carpet height are simple and intuitive to use. The lighter weight of this vacuum compared to competing units is a benefit if you'll need to clean multiple floors. The only minor quibble I have with this model relates to the power cord. While length is ample, the placement in relation to the back of the vacuum is sub-optimal. You'll constantly need to be aware of where it's lying in relation to the path that you're cleaning. Otherwise, you'll risk tangling the cord and/or running over it. This is certainly a stronger bargain/value compared to vacuums costing at least twice as much. Highly recommended!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Vacuum I've Ever Had

    Posted
    Megan
    • My Best Buy® MemberMember

    I purchased this vacuum after my previous vacuum broke. The one I had wasn't made anymore and this one seemed the most comparable to what I previously had. After using it, it wasn't comparable at all. I tried to make this vacuum work for two years. It didn't and doesn't. Problems with the vacuum include: -poor suction on rugs -carpet height knob doesn't really do anything- it clicks for adjustment but doesn't actually move the knob -suction on low-carpet floors is so strong you can't move the vacuum -conical-shaped canister makes it so you have to dig into the canister to empty -washable filter gauge is inaccurate -cord storage holder broke off The vacuum does an average job on carpeted surfaces, but I would recommend you look for another choice. I would have thought Hoover could put out a better product than this. I will be going back to a Eureka.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    decent vac for the price

    Posted
    nhmom3
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    purchased this vac for my son's apartment, and tried it out before I gave it to him. I have a dyson myself, so a bit spoiled. Suction was great; too much sometimes; even on the high setting, it still sucked up throw rugs. However, Picked up dirt that my dyson didn't. Things I didn't like (again, compared to a dyson) - have to bend over to change the height adjustment floor to carpet, etc. The bagless canister around the cyclone is smaller than my dyson and narrower, so the dog hair, etc didn't fall out as easily (had to reach in and fish it out) . need to empty after nearly each vac time. Filter at the top of the canister seemed to get dirty quickly - I only used it 2-3 times and it was dirty. However, for the price difference, you can't go wrong with this vac; esp for a smaller/less used space. I wouldn't want it for my daily vac for the house (w/ kids, dogs, etc), but definately for an apartment or maybe upstairs.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very pleasantly surprised

    Posted
    Katee

    I just purchased this vacuum today, and I cannot be more happy with this decision. I had a dyson vacuum before and it took a dump last week. I needed a new one, so while my husband and I were shopping in the store, we decided to look at the vacuum section and this one was on sale so we looked it up online to check out the reviews real quick and saw the ratings were good,so we grabbed it. When I got home, the assembly was super easy and when I vacuumed, I was soooo amazed and disgusted at how much stuff this thing pulled out of my carpet. We live in a small 900 square foot apartment and I had to empty this thing out before I even finished the whole place! I was so shocked. I NEVER had to do that with my dyson, and I would only vacuum once a week. As long as this vacuum lasts us a couple years, I will forever buy hoovers. Great product.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    DON'T BOTHER WITH THIS MODEL

    Posted
    JazzManJr
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is my THIRD time owning this model. The 1st time this vacuum didn't last half a year..this second one lasted maybe 3/4 of a year. I most certainly would not recommend this model. In fact there is currently a newer model called the Wind Tunnel 3, but Best Buy didn't carry it at the time I purchased this Wind Tunnel 2. I suspect Hoover may have made a flawed design in the Wind Tunnel 2. We vacuum 3 bedrooms 2 times a week. So its not really heavily used. When it works, its a good performing unit.. but when it goes bad it goes bad immediately without any indication, and all suction ceases. It was maintained, cleaned etc but still went bad. If this third one goes bad I can assure you I will switch models and possibly Brands altogether. I am thankful however for my local Best Buy store swapping out the vacuums each time. They have great customer service.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi JazzManJr! Loss of suction is due to a maintenance issue such as a clog or dirty filter. Your Wind/Tunnel 2 is equipped with a thermal protector that will shut it down if it becomes overheated. Please take a look at this quick troubleshooting video here: http://bit.ly/1NIXEzR. Complete these steps to get your Hoover running like new! ~Kenya, Hoover Customer Care Hoover

  • Rating: 4 out of 5 stars

    It sucks...Its a vacuum cleaner thats its job! LoL

    Posted
    BDerby
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Ok so this is like my upteenth review so I'm getting a little sarcastic and cracking jokes now. All in all its a great vacuum cleaner. I've always like the quality of a Hoover vacuum so the brand sort of sold the item...and the price wasn't crazy like a dumb Dyson (FYI they're junk for the cost...look there 2 reviews for the price of 1). The only thing I don't like is that the roller brush doesn't stop spinning when you detach the hose for wand use. That's something that it should do because its really annoying to have it still spinning away like crazy. So I typically use my shop-vac for that type of cleaning and use the upright just for the floors. If you don't mind the brush spinning it does a great cleaning either way.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent pet vacuum for its decent price

    Posted
    Annie

    I was debating whether to get a dyson pet vacuum or this vacuum since we have two dogs at home - one siberian husky and one is a german shepherd husky mix. By reading numerous reviews I decided to give this Hoover vacuum a try since it's incredibly cheap when comapred to the dyson vacuums. After my first time vacuuming, I have to say what everyone wrote on the reviews is true. It picks up dirt and fur very well. The attachments come in handy. The only down side is, yes, the hose is a bit short when compared with many other vacuums. But that's not a problem for me at all after considering its price and sucking ability. I only have had it for a day so I can't say much about its durability. But there's a 2-year warranty. I'm not all that worried. I would like to thank those of you who wrote detailed reviews! Super helpful!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Decent vacuum cleaner

    Posted
    Stormcrow75
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    My Shark vacuum cleaner decided to quit on me after i finished using it for the last time. So i walk into best buy to buy a new vacuum cleaner and i see this hoover and it was reasonably priced and had everything in needed in a vacuum. It was easy to put together right out of the box, maybe 10 to 15 minutes. Plugged the vacuum cleaner in and immediately stared using it. Evidently my old Shark vacuum cleaner had been taking it easy since this new one picked up a ton of dirt that my old vacuum missed. I was pretty impressed with the suction and amount of dirt etc. that it picked up. The clean up of the canister was very easy afterword. The only things i found that i did not like were the fact that the hose is very short and stiff and does not stretch well. The cleaning attachment tubes are not long enough to give me reach for some things. That is the only reason i gave it 4 stars.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Does A Great Job!

    Posted
    Mamacita
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I am a repeat Hoover Windtunnel buyer. I love the technology! My old Hoover did a great job but was heavy. This one is super light (I love that). I have two dogs and two horse and two kids and we live in the desert, so I have ALOT of animal fur, dust, and dirt to pick up and the pet tools work great. I really like the bagless feature. I don't have to wait to dump the bag, and I love being able to see everything it picked up. The HEPA filter is also a plus. You can clean it yourself. I also like the new hose. My old one was made of a plastic material and eventually got permanent kinks in it. This one doesn't kink and stretches farther (about 12ft.) Great quality for the price (less than $100).

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great for the price, though not perfect

    Posted
    MaesDadoo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    For the price, this is a great product. It seems well made. It's apparent the designers put a lot of thought into where each piece or feature should be located for easy access and easy use. It's a very uncomplicated device, being very easy to assemble and use. The only reason I'm not giving it 5 stars: it's very hard to completely clean out the canister. It seemed like it would be easy. Just push the release, the door drops open from the bottom, and all the nasty stuff would fall out, right? Well, the stuff doesn't all fall out. I've had to use sticks or my fingers to get all the hair and whatnot out, and it's nasty. Once all the large nastiness comes out, you can never really get all the powdery dusty stuff out. So, there's some issues there for me. Otherwise, cleans great, great, great.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    not a value

    Posted
    kookookachoo
    • My Best Buy® MemberMember

    Bought this in December '14 to replace a vac that had no attachments. The design is not that great, the power switch is not in an intuitive place--not near the top handle, not on the bottom near the release for the brushroll, its on the same column midway down between there the cord is stored and the hose is wrapped around. The hose is not long enough, even with the extensions to even reach the window sills and the tension in the hose makes it awkward to handle. Took more than a few passes to pick up regular dust/debris found on the rug, my old vac (of a different brand) did better than that. Stuck with the vacuum because of the attachments but about a month ago, I started having issues with the brushroll. It makes a squeaky sound, skips, and it doesn't brush the rug any kind of way. I wish I could get my money back.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    This vacuum sucks too much? Canister leaks dust.

    Posted
    Hoovermatic

    While I'm generally a Hoover vacuum fan (price/performance), this Best Buy exclusive model UH70817 has a canister gasket problem built in. I would avoid purchasing it. You will notice that the vacuum emits a lot of floor dust back into the air covering the outside of the vacuum unit and everything else. The canister doesn't separate the vacuuming and vacuumed, i.e. the sealer gasket around the canister that separates the vacuum suction chamber and the waste canister does not seal properly. This problem happened immediately. Unfortunately, we didn't return it soon enough. You take your chances for a very frustrating experience. Otherwise the vacuum power is typical Hoover (good).

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great vacuum at a great price

    Posted
    Powell
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a 2 story house with mostly hardwood floors. Only one room has wall to wall carpeting. Rooms with hardwood floors generally have a carpet over the hardwood. For at least 15 years, I have been using Shark and Eureka upright vacuums. I thought they did a good job since I always got some dirt and lint to dump. The Hoover has a 12 amp motor. I was shocked at the amount of dirt and fuzz it picked up. The first day, I vacuumed the upstairs floors 5 times and continued to get significant dirt and fuzz. The second day I vacuumed the main floor 4 times and continued to get a significant amount of dirt and fuzz. The Shark and Eureka vacuums are now in the basement. I bought a second Hoover upright. The disadvantage is it is heavy to move around.

    I would recommend this to a friend