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Customer Ratings & Reviews

Hoover - WindTunnel 2 High Capacity Bagless Pet Upright Vacuum - Purple-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 1495 reviews

93%
would recommend to a friend

Customer ratings & reviews

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Page 1, showing1-20 of 25 Reviews
  • Rating: 2 out of 5 stars

    Eh

    Posted
    Lhersh18

    I ordered this vacuum after my Dyson died. Thankfully i used bestbuy rewards making it about $30 bucks. I have 4 dogs (3 are corgis) and 1 cat, so i put the term 'pet' to the test. Here's my breakdown: Pros: The rotating brush attachment actuality works, and works well; unlike the attachment on every other vacuum îve had. The vacuum itself has a lot of suction, so much that i ran over the power cord once while vacuuming, and it chewed the cord up pretty good. (Is this a pro?) A little electrical tape and it's fine. Cons No cord storage release. You know that little piece of ancient technology - the one that when you wrap the cord up after use, all u have to do to release it is turn the little hook? This one is fixed, it doesnt turn, leaving you to unwind the cord like an animal. I never realized how much i would miss that simple feature. The canister release sucks. First of all, the release button is toward the bottom of the canister, and for me, when you do open the bottom, the contents (copious amounts of dog hair) doesn't release. I have to twist the clear part off of the top to get the contents to dump out, then reassemble it -its a whole to-do. Poor design for a 'pet' vacuum. Otherwise it's an 'ok' vacuum. I would probably spend a little extra money and get the next level up.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    not a value

    Posted
    kookookachoo
    • My Best Buy® Member

    Bought this in December '14 to replace a vac that had no attachments. The design is not that great, the power switch is not in an intuitive place--not near the top handle, not on the bottom near the release for the brushroll, its on the same column midway down between there the cord is stored and the hose is wrapped around. The hose is not long enough, even with the extensions to even reach the window sills and the tension in the hose makes it awkward to handle. Took more than a few passes to pick up regular dust/debris found on the rug, my old vac (of a different brand) did better than that. Stuck with the vacuum because of the attachments but about a month ago, I started having issues with the brushroll. It makes a squeaky sound, skips, and it doesn't brush the rug any kind of way. I wish I could get my money back.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great suction, poor construction

    Posted
    cleanerjay

    Bought this 2 months ago, has great suction and pulls dust and dirt from carpet, but also creates a cloud of dust. After the first month it now shuts down from overheating after around 30 minutes of use. This especially happens when the dirt container starts to get full. Once it shuts off you have to wait 30-60 minutes to continue vacuuming. It was inexpensive, but now I see why. Also, if you buy from Best Buy and don't buy their service plans then you have to go to the manufacturer for warranty service. Even after 60 days Best Buy wanted nothing to do with a problem with the vacuum.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi cleanerjay! While it is true that if the dirt container gets too full it may cause the thermal protector to activate, there could be other things contributing to the air flow being blocked. The washable filter in the lid of the dirt container should be washed after 4-6 uses to optimum performance. The hose is removable from both ends and you can run a broomstick through to push anything stuck in there. You can also check the lower hose for stuck debris with a grabber tool or something similar. Hope this helps! -Michael, Hoover Customer Care Hoover

  • Rating: 2 out of 5 stars

    Disappointment

    Posted
    Linus
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Had originally gone in to buy a Bissel vacuum that was on sale to replace my Bissel that had died after 15 years of service. Unfortunately they had none of the sale ones or any other Bissel. Bought the Hoover Wind Tunnel since spec wise it was comparable. The cord was shorter and it wasn't as quiet as my Bissel. It got to be very noisy as time went by to the point of being too much too take. Since I had purchased a service agreement for it I decided to take it in to see if something could be done. They gave me credit for the Hoover and I purchased a Bissel.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Does great job of making a bigger mess.

    Posted
    birdbrain
    • My Best Buy® Elite Member

    When I purchased this vacuum, I was under the impression that its purpose was to *clean* messes, not *make* them. I have pets, so obviously I was in need of a "pet" model vacuum. This vacuum worked well for about a day, but apparently it can't handle pet debris at all. Even after cleaning it out, now all it does is spread pet mess around instead of sucking it up. If it was intended to make a bigger mess, it's doing a great job! But it's not meeting the expectations that I had for it, silly me for thinking I might be able to clean up around the house!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Okay for the price

    Posted
    Lulu
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I read so many reviews on vacuum's i didn't realize this one didn't have a retractable cord, which makes it easier than having to wrap your cord after each use. I didn't care for the fact when you're vacuuming and need to go over throw rugs, etc that you have to literally lift this product up. It doesn't just glide over the area's. For some reason it doesn't stay in a somewhat locked position in order to glide over??? Otherwise it does it's job for the price paid. I will be looking for another vacuum soon.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Lulu! We're sorry to hear you feel this way. We truly appreciate your feedback, and will forward it to our product development team for reference on future products. Based on your feedback, I believe I've found the perfect fit for you. Ive attached a link for your convenience. http://bit.ly/2rN4fSu We're here for you! -Sophia Hoover

  • Rating: 2 out of 5 stars

    Ok Vaccuum

    Posted
    winner89
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This vacuum is budget friendly but I don't recommend for carpets. It does have a carpet setting but even on that setting it started pulling fibers out of the carpet. We ended up returning this for another brand. If you have just hardwood floors or are looking for something in a good price range, this is ok, otherwise I would look elsewhere.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi winner89! Hmm, that seems strange. The WindTunnel 2 is designed for use on all carpet types. If the vacuum is eating at the carpet, try raising the height adjustment to the highest level. Hope this helps! ~Kenya, Hoover Customer Care Hoover

  • Rating: 2 out of 5 stars

    Part broke on first try.

    Posted
    djr924
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    The big red Button where you press in to remove the hose from the base and attach the other parts. The bottun located on the base that used to remove and snap back in broke off on the first try.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not very good

    Posted
    Willow
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This vacuum does not pick up dog hair very well. Also it is hard to push, and the hose for accessories is only about 2 feet long, can't reach too far with such a short hose.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Willow, We recommend some trouble-shooting. Remove the hose from both ends and push a broomstick through. The filter on top of the dirt cup can be washed with water. Allow to air dry for 24 hours. The filter should be washed every 4-6 uses. Check the lower hose with a grabber too. Hope this helps! Doug, Hoover Customer Care Hoover

  • Rating: 2 out of 5 stars

    Not the best pet vac

    Posted
    GiGi
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This pet vac did not last long at all with two dogs. The motor went quickly. I would only recommend this vacuum if your dogs shed minimally.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    There are better vacuums for the same price

    Posted
    G4case
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought this after reading the good reviews but I felt the quality is lacking. The tools do not work well at all, it's somewhat heavy/bulky and just felt cheap.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Poorly built

    Posted
    Bears34
    • My Best Buy® Elite Plus Member

    While this does a great job of picking up pet hair, we have now had 2 handles break on us within 1.5 years. We are now exchanging it for another brand.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good for floors without carpeting.

    Posted
    Shell
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This product is not good for deep cleaning. It's okay for floors without carpeting. I wished I would have purchased a better product. :(

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Good

    Posted
    Chazb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Good so far,but is so low to floor, if you go from hardwood floor to rug you will have to till front up a little higher. To mount rug.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    No adjustment

    Posted
    BeeDave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Can not adjust properly from diff carpet thicknesses. Disappointed

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Pretty color

    Posted
    herman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Similar model only lasted 2 years. Bought for color and price. The carpet height dial on this one doesn't work very well.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi herman! We strive to provide the best products to our consumers. The height adjustment on your WindTunnel 2 High Capacity Bagless Pet Upright should transition easily from one level to the next. When adjusting the height please make sure the knob is turned all the way in place. If further assistance is needed feel free to give us a call at 1-800-944-9200 M-F 8am-6pm EST. We’re here for you! –Karissa, Hoover Customer Care Hoover

  • Rating: 2 out of 5 stars

    Okay product

    Posted
    Dkaye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is a lightweight vacuum Cleaner. Not for a bigger home. A small apartment is okay.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Worked okay for 9 months

    Posted
    Carolina
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Broke at 10 months. I wouldn't necessarily recommend this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    It died quickly

    Posted
    Acmurd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    It worked really well for a while but i broke on me recently. Disappointed!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    basic vaccuum

    Posted
    tatertot51
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    just a basic vaccuum that i bought for my daughter for college. meh.

    No, I would not recommend this to a friend