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Hoover - WindTunnel 3 High Performance Pet Bagless Upright Vacuum - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 793 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 793 Reviews
  • Rating: 5 out of 5 stars

    Great vacuum

    Posted
    Beth
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    We purchased this vacuum after our last one burned out, and I reviewed a number of vacuums both here and at Consumer Reports (that famous ad-free ratings organization). I needed to choose something that could handle all our pet hair. This one worked so well that we had to empty the container twice while vacuuming one room. It was picking up what our old one had missed for a long time! We have 3 cats, a dog, and a couple teens, so we needed something that would deal with all that. It picks it all up. The tools let you get into corners where pet hair loves to hide. It's solid but not to heavy--a plus for me since I have arthritis and have to use it on stairs. Make sure to follow the instructions on how to protect the vacuum, such as picking up larger objects yourself instead of running over it with your vacuum. Larger objects will damage any vacuum. Protect your investment. The vacuum is bag less so you don't have to worry about running out of bags 10 minutes before the mother-in-law arrives. The filter keeps the air from getting dusty as you vacuum. If you have bad breathing problems, you may need to have someone empty the canister where the dirt/pet hair/dust gets deposited. It wasn't too dusty when I emptied it, but since it's bag less, obviously there is no bag to keep the dust enclosed. The filter and canister where all the dirt gets deposited can be cleaned easily. Just make sure to dry them completely before vacuuming again. It's not super loud and it's not quiet. I play music when cleaning, so noise was never a consideration in my decision or my rating here--performance was. In short, it works great.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    super suction, great filtering, good weight

    Posted
    2112
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I researched a significant number of types (bag/bagless - direct/indirect flow) and brands (hoover, meile, dyson, etc) prior to making this purchase. I was very concerned about suction and clean-up capability, reliability (drive belts not breaking, manufacturing style, fit, etc), warranties, others experiences/reviews, and price. Given all these criteria and my research, I was convinced i wanted a bagged unit, however they are not super available in stores. This unit - especially because of its separate suction source for each the hose and floor unit - was very high in others reviews and all my other criteria. I took a shoot as it was on sale in-store at best buy (no other store or internet source had it as low). I am blown away by this unit as it has performed beyond my expectations. The carpet and rug areas looked stunning following the first vacuuming. This unit really lifts the pile and generates a deep clean. Our old vacuum that was replaced, had just been used the day before - it was evidently missing a lot. The unit is designed very well - the dirt canister removes and re-installs easily - it also empties from the bottom with little mess. Very pleased with purchase and a unit that really cleans!!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall good value

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum has great suction, especially through the hose when using attachments. I've used it about a dozen times so far. I had vacuumed for about an hour during one of the times (with small breaks to move furniture and switch to the hose/attachments). I did notice some warmth along the side of the vacuum body, but it didnt get to the point where it was too hot or seemed like anything was burning. I like that you can shut off the brush, and that it stops automatically when the handle is in the full upright position. My carpet is about medium height, but I use the first height setting above bare-floor. The vacuum can be difficult to push, but I got used to it pretty quick. It also seemed a bit heavy first, but again, easy to get used to. The brush leaves more lines on the carpet than my previous one, due to the spacing of bristles on the brush. The base is about 15 inches wide. The brush itself is closer to 13 inches, with about another quarter-inch of suction space on either side of it. The wheels are not plastic like my previous one. (I dont know exactly what they are made of.. something that resembles rubber.) I like this since I dont feel like I'm damaging my hardwood floors when I roll it around. Only a few minor negatives to point out - in some places where I smacked into my white baseboard, the vacuum left faint blue marks on the baseboard. It didn't come off with a wet paper towel, but I havent tried to clean it with anything else yet. Also the handle has a rubbery grip, that already appears a bit worn on the edges. Neither of these affect the performance of the vacuum. Overall this is a well performing vacuum and an excellent value for the price.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Former Dyson Skeptic

    Posted
    Coolbreeze2014
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I used to check the Dysons out just casually inspecting them for overall build based on nothing more than an unplugged visual inspection which usually left me wondering why the higher cost because upon these quick inspections I noted what seemed to be a cheap plastic build and some creaky noises typical of other plastic vacuum manufacturers. Why did I change my mind? It's because after trying several vacuums in the under $200 price range and being left with broken gears and other miscellaneous part breakages I decided to ask the Best Buy sales representative for recommendations and she convinced me to at least give one a try knowing I could return it if I was less than pleased. Ok, so what at first seemed like the typical plastic is nothing of the sort, it's much thicker and the fittings have what appear to be high quality embedded metal hardware, the HEPA filter cover for example has a ratcheting nut that prevents you from overtightening. Other signs of quality soon became evident such as the gauge of hose spring coil and vinyl thickness and this is possibly a negative in one way in that it tends to fight me a little when I try to extend it to reach something with the various tools but to be honest if it means that it'll last longer than I can live with that plus it will probably relax a bit after usage. I won't get to much into the cleaning capability as that has been widely published by others but count me among those believers, I am now and will continue to love my Dyson for many years, they are truly of higher quality than others and while admittedly overpriced there really is nothing better that I have owned or used.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Heavy, not self propelled and no lift off canister

    Posted
    Shopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I bought this to replace a Bissell that quit working. I couldn't find the Bissell model I previously had and loved so I bought this one in a hurry thinking it was similar. I was wrong. Although the suction is really good and the cord length is very long which is a huge plus, the two things I noticed as soon as I used it the first time was it was extremely heavy and extremely hard to push. I adjusted the carpet height which made it somewhat easier but still hard to push. I then realized this one was not self propelled. I also mistakenly assumed the canister lifted off so I could do stairs. The canister comes out, but only because it's bagless. I found the canister hard to get in and out and take apart and clean. I also don't like the fact that I have to stop and turn a dial to change from upright to the tools. When vacuuming under tables, it won't lie completely flat like my Bissell did so ended up crawling under the tables and using the hand tools. I have several large area rugs which it seemed to clean very well but the smaller ones I had a hard time cleaning because the suction pulled them up. I tried to adjust the rug height so it wouldn't pull them up when I vacuumed but just couldn't make it work. On my last attempt, my rug got suctioned up and I ended up with a hole in my rug! The power tools are OK but I don't find the small rotating brush attachment very useful. I thought perhaps it would be good for stairs but again, because the canister doesn't lift off, it wasn't of use at all. I used it on my furniture for cat hair but found simply using the wand attachment worked best. Needless to say I am extremely disappointed with this product.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi, Shopper! This is not good to hear. We'd like to make an attempt to rectify this unfortunate experience and restore your faith in our product. Please email Giselle.Arroyo@ttifloorcare.com for further assistance. Thanks! Hoover

  • Rating: 1 out of 5 stars

    Heavy, basic vacuum w/cheap plastic attachments

    Posted
    BestBuyFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I like the convenience of the long, extended power cord. It would be nice if the power cord was retractable. The vacuum cleaner does take some effort to maneuver around the carpet. When you want to use the hose (for attachments), you have to change the dial located on the lower part of the vacuum. The attachments are more of an inconvenience. Maybe I have a defective product, the extension attachment will not stay extended regardless of which way it is turned. The brush is flimsy, making it difficult to use w/out it flipping backwards. The more narrow tipped attachment is a piece of short plastic. The handheld rolling brush is ok when it isn't interrupted and stops. Hoover used to make a great vacuum cleaner. I'm not sure why the quality and ease of use has become more cumbersome. Maybe Hoover should consider finding different product testers. More specifically, I am volunteering..please let me know the requirements to support. I don't recommend this vacuum cleaner for anyone. The attachments are frustrating bc the extra effort required to use them. Hoover dropped the ball. The one star is simply bc the long, extended power chord.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    DO NOT PURCHASE! HORRIBLE CONSTRUCTION

    Posted
    CherylB
    • My Best Buy® MemberMember

    Major disappointment! I read about this product and trusted in the Hoover brand since childhood. This vacuum has been a complete loss. It claims to be easy to use but it is not. It is painful and destructive as well as highly frustrating. First off, the power button is unreliable...most of the time you have to hold it down to the point of pain if you have fingernails. Sometimes the power button sticks and wont turn off without unplugging. But this isn't the worst...the thing is faulty. I followed the instructions for assembly using all parts included. The wand/handle comes off as well as the debris collection part during usage...just randomly. It works like three minutes then starts to fall apart. Sometimes it will only work if you push forward, but if you try to retract (just to turn it which takes the strength of a man), it will go out and fall apart. I had to constantly push the wand and debris collector down to start it back up. This machine is a complete joke...it does not work, it is not worth the money, it should be recalled and discontinued.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    This IS the vacuum for pet owners.

    Posted
    Scouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    WOW! Even though I researched this unit, it surpassed ALL my needs. I found out my kitchen floor linoleum had some not so flat spots in it, when the vacuum wouldn't move until I raised it higher than recommended (YES the suction is that GOOD). Forget tape or sticky brushes, the Pet Turbo Tool can clean up the long cat hair off a recliner, in under 2 minutes!! REALLY like plugging into one outlet, and then being able to clean 3 rooms before moving to a closer outlet (and NO it doesn't take to long to wrap the extra long cord on the unit when finished). I gave it 5 stars, but here are 2 MINOR problems. 1) when U first assemble the unit, the instructions do NOT have good pictures of how the attachments mount on the unit (but U will figure it out). 2) The spade attachment for floor or angled for ceiling fan cleaning, isn't the greatest for anything but the ceiling fan. Maybe because as I mentioned the suction is awesome, they made the bristles longer so it wouldn't break the fan blades. However the attachment really does NOT have the suction needed for hardwood / baseboards / areas where the Crevice tool would take to long to use.. NO problem, I'll purchase one of those SMALL floor brush attachments, with the smaller brush, from Hoover.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not happy

    Posted
    matty
    • My Best Buy® MemberMember

    My previous bagged Hoover upright, finally broke for good. I always like the suction power of it, but the quality was garbage. I have never wanted a bagless upright, but needed a vac in a hurry, so we bought this one. I have had it a month and can't stand it. 1st off, the brush adapter does not stay on when you vac, so it is in the closet. The height adjustment knob is a huge pain in the ... to adjust, i don't know how an older person would turn this. To use the suction hose, you have to turn a dial, what?? Finally, I don't know how anyone can have a bag less vaccu m. Unless you empty it outside, half of the dust goes back in the air when you dump it. Then, whoever puts stuff in the trash after you empty it, expels all of that dust from the trash, into the air. I know others like these type of cleaners, but I am not a fan. The sad thing is I can't return it, so I have to learn to love it. :(

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Difficult to review

    Posted
    Jn503d
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We used this vacuum twice and took it back. I gave it a 4 * because the suction was great. After the first time using it we couldn't believe how much it picked up. We had vacuumed just a few days prior. We have two cats that fortunately don't shed that much, but still have some cat hair to get every time. We would have kept this, but returned it for this reason. It comes with a 40' chord, which we thought would be an advantage. For us it turned out to be a nuisance.It is a wrap chord, not a auto rewind. Also, the attachments kept falling off. Wasn't really a deal breaker, we just decided to keep those in the storage closet until needed. Overall a very good vacuum but didn't fit our needs. Returned it for another Hoover we researched. We didn't even consider a Dyson. We shelled out the money a few years ago and it was a piece of junk.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Worth the money

    Posted
    Adrian
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After using an inferior vacuum for the past two years I finally had enough of it leaving a lot of stuff behind and having to make multiple passes just to be more annoyed when the vacuum got too hot and shut off half way though the job. I did a lot of research and was temped to buy the more expensive vacuums but decided on this one. Price was right and this vacuum does not disappoint. I think the thing I like about this model is that it has 3 filters that helps cut down on dust. I was amazed at how much more stuff was picked up versus our old vacuum (which I used the day prior). One feature that I liked is the switch that lets you alternate between using just the hose and the vacuum as an upright. The attachment for the furniture actually works, and it works really good. the telescopic tube attachment is pretty convenient and works well. Overall I'd give this Vacuum two thumbs up. If you are looking for a new vacuum that doesn't break the bank I suggest this one.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    I miss my Dyson!!!

    Posted
    Monsoonmolly

    So I had my Dyson for about 5-6 years and loved it. Never gave me problems, was lightweight, and turned on a dime. Got into smaller spaces perfectly. Recently it started spitting the stuff I was vacuuming out the back and we tried to fix it to no avail. My husband went out and bought this Hoover on the recommendation of the sales rep (I guess the sales rep was uber excited to promote this one). It's super high tech, has lights, some multi-floor sensor thing, and it's good for households with pets (we have 2 gorgeous kitties). But it's SO HEAVY!!!! My arms got tired within minutes lugging this thing around!! It definitely doesn't maneuver as a dyson does, it's bulky, and I have to take breaks to rest my arms. I definitely miss my lightweight, easy to maneuver Dyson.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Noisey and attachments are cheap

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The vacuuming of carpets and wood floors is good. The rotating brush has a lot of what I will call bouncing noise. It sounds like it's going to fall apart. The attachments are junk. The extension tube is extendable but is still very short when fully extended. You rotate the two halves to lock it into position but it still slips easily. You get a triangle shape brush that can "latch" in different angles. The latch is too weak and changes position if you put the tiniest amount of pressure on it. It also just pushes away what you are trying to vacuum up. Its worthless. You also have to rotate a dial down near the bottom of the vacuum to switch from floor to tube. Very inconvenient location plus I dont know how many times I've forgotten to rotate it back to floor. Very disappointed with this purchase and would never recommend purchasing it.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not good for pets - disappointed

    Posted
    PetOwnder

    Purchased the Wind Tunnel 3 High Performance Pet Bagless to replace my old bag Hoover Wind Tunnel. This does great on rugs as long as you have the floor setting to a lower number and use the beater brush (which is not recommended for 2 of my rugs). Without the beater brush, it does nothing. Terrible on hard wood floors, the dog hair just hangs on the brush and I have to pick it off and put in trash. And when emptying the container, do it outside and be prepared to take a shower afterwards. Dust goes everywhere, all of the pet hair and dust does not come out until you beat on the container or reach into it to pull the stuff out. Wish I had realized Best Buy had such a short window for returns. This would have gone back.....now it's 2 months old and headed to Goodwill. And now I have to go back with my old vacuum to get everything that this new one missed..........

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi PetOwnder! If you find that you have to reach inside the dirt cup to completely empty it, this is an indication that the dirt cup is getting too full. On the dirt cup there's a Max Fill Line. Once the dirt reaches this line, you'll want to empty it. Hope this helps! ~Kenya, Hoover Customer Care Hoover

  • Rating: 1 out of 5 stars

    TOO HARD TO USE

    Posted
    Virginia

    Purchased from BestBuy in Atascocita about a year ago. Threw it out last week. Was still running but was tired of having to adust the floor level setting every time I went from tile to hardwood floors. I do alot of vacuuming using the attachments and always have to remember to switch from floor to hose setting or the hose has no suction. Same for floors. If you don't switch back to floors-no suction. Very heavy. If you don't get the floor suction level just right the vacuum sticks to the floor. Had started making loud shrieking noise when turned off on floor setting. Did good cleaning job but too complicated and heavy. Finally got tired of messing with it plus it sounded like it was about to break down. Still am a Hoover vacuum person but this one was terribly designed. Hard to clean out. Used a bagged vacuum to clean it out. Shame on you Hoover!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Incredible Suction!

    Posted
    burban
    • My Best Buy® Elite Plus MemberElite Plus Member

    This vacuum has incredible suction. You literally can see the carpet lifting up off the pad underneath. It does a great job on carpets with smashed down fibers. We had been using a cheap 80 dollar vacuum that we thought was doing a good job. This vacuum pull so much more out of the carpet. It was disturbing to see how much are other vacuum wasn't picking up. I gave four stars as I do have some gripes. Its loud! It really is a very noisy vacuum. Its a pain in the butt to take apart to clean. And some of the attachments don't fit in their holder good. And they fall off when your vacuuming. The 40 foot cord is really nice as I can do my whole house on one plug. But naturally its a pain to have to wind the 40 foot cord up. Overall I really like this vacuum. It does a great job cleaning the carpet. But some small things seem overlooked for nearly a 200 dollar vacuum.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Extremely hard to use

    Posted
    DebbieS
    • My Best Buy® MemberMember

    I bought this vacuum about a month ago when we installed new carpets. I've had Bissell vacuums for years, but this Hoover had the ability to turn off brush bar for the Berber carpet. We also have pets, and pet hair. The suction is so strong the vacuum just locks down on the carpet, making it a major workout just to push it around.. even on the highest setting on low pile carpets. I totally hate this vacuum. Unless I'm doing something wrong, I would not recommend this vacuum to anyone. Ironically, it seems to be unable to pick up the downy pet hair the dogs leave on the carpet when shedding. You'd think with the incredible suction it could handle that. A waste of money for me. After owning it for 4-5 weeks I doubt Best Buy would take it back. I'm going back to Bissell.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Excellent, but heavy

    Posted
    Tracey
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    We needed to be able to turn off the roller, lots of wood floors, and reach high blinds and valances. Also we needed strong suction for cat hair in carpets and upholstery. This vacuum is excellent on all counts. Unfortunately I didn't notice that it does not have a motorized brush. It is a bit heavy, and on plush carpet, it is very difficult to push. We have to adjust the height higher than we'd like. My husband and I are close to & over 6', a smaller person might have trouble with this vacuum. This can clean everything you want very well, but get ready to workout your biceps! PROS: Strong suction, long reach with telescoping wand, ability to turn off rollers for bare floors, easy to empty, hepa & washable filters. CONS: Heavy, no motorized brush so it is hard to push on carpet.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great suction

    Posted
    amazed
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This vacuum has great suction compared to many I have looked at both at the head and the hose. The brushes can be turned off while using on bare floors which keeps debris from being thrown all over. You have to manually change the suction from floor mode to hose mode with a knob, which is well marked and easy to turn. Headlight is very weak as far as light output for some reason. The only thing I'd like to see changed is being able to reduce some of the suction while in hose mode. It sucks so hard it can grab everything, which can be annoying to have to keep stopping to dislodge what it has sucked up. Made of all plastic which all in all looks quite durable, but time will tell as it always does. We did purchase the 4 year replacement warranty which as well priced for what it covers.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good vacuum

    Posted
    Here1go
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Received this vacuum within 10 minutes of opening the box a part broke on the vacuum. Called the vacuum company the next day. Got a run around. Days went by and then a few weeks . Got part which was the wrong part. Past the 30 warranty by this time. Called again and was told to go to a parts store to buy my part I needed. Very bad customer service from Hoover. Great vacuum. Strong suction. So strong you get a work out. I would have given it a 5 star. Yet to get a part is ridiculous. I could have taken the vacuum back and gotten a new one but I thought I was doing the right thing by calling customer service. If yours break within the 30 days take it back, don't call their customer service, you will get a run around and it will take weeks to get your part. During this time you have no vacuum!! Beware

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Here1go, this is terrible to hear. We truly pride ourselves in quality customer care and we agree that service you've received was less than exceptional. This is unacceptable and we'd like to opportunity to rectify the situation and restore your faith. Please email Giselle.Arroyo@ttifloorcare.com for further assistance in this matter. Doug, Hoover Customer Care Hoover