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Customer Ratings & Reviews

Hoover - WindTunnel 3 High Performance Pet Bagless Upright Vacuum - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 792 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-16 of 16 Reviews
  • Rating: 2 out of 5 stars

    Noisey and attachments are cheap

    Posted
    John
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The vacuuming of carpets and wood floors is good. The rotating brush has a lot of what I will call bouncing noise. It sounds like it's going to fall apart. The attachments are junk. The extension tube is extendable but is still very short when fully extended. You rotate the two halves to lock it into position but it still slips easily. You get a triangle shape brush that can "latch" in different angles. The latch is too weak and changes position if you put the tiniest amount of pressure on it. It also just pushes away what you are trying to vacuum up. Its worthless. You also have to rotate a dial down near the bottom of the vacuum to switch from floor to tube. Very inconvenient location plus I dont know how many times I've forgotten to rotate it back to floor. Very disappointed with this purchase and would never recommend purchasing it.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not a fan

    Posted
    Pqhiggins
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    After owning a Dyson I didn’t expect this to live up to those standards, but I am extremely disappointed with this vacuum cleaner. Finding the right setting for floors isn’t the easiest thing in the world, especially if you have different types of carpets through the house. I often found the vacuum suctioning itself to floor making it extremely difficult to push. The container is smaller than a Dyson, and the various knobs and controls aren’t very intuitive. I bought this vacuum cleaner because it was on sale and had gotten good reviews, but for my household at least has been a bust.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    Rod24
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Initially, I was excited when I bought this item. I was dissatisfied with its performance and disgusted with its durability. I used the vacuum for approximately 2 months before I needed to change its belt. I used it once a week and maintained it after every other use. I recommend that you do your hw before shopping for a new vacuum and stay weary about buying this product.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not Very Good

    Posted
    JaimeO
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have a very low pile carpet, yet I have to set the vacuum on its second highest setting otherwise I am unable to push it without extreme effort. Even then, it is difficult to push. The vacuum is terrible on hard floors.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi JaimeO, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Upright Vacuum. We would like to help improve your experience! Please email us at HooverCommunity@ttifloorcare.com with a reference to your review and your model number (UH72630). Thanks, Hayley - Hoover Team Hoover

  • Rating: 2 out of 5 stars

    What the suck?

    Posted
    Buyer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This thing could suck a golf ball through a garden hose...basically can’t use because it sticks to the rug. Doesn’t matter what height adjustment you make. Something is either wrong with this unit, or the product design. Either way, very disappointed.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Buyer, We want to make this right! Please contact Customer Service at 800-944-9200 and we will get this resolved. Thanks, Cierra Hoover

  • Rating: 2 out of 5 stars

    Not Built Well

    Posted
    EJay
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The vacuum functioned well but within the first week the cord holder broke. After that it was very hard to use. The cord was tangled all the time. The the cord started coming apart.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi EJay, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Bagless Upright Vacuum. Please call Hoover Customer Care for warranty and service information at 800-944-9200. Thanks, Hayley - Hoover Team Hoover

  • Rating: 2 out of 5 stars

    Not great

    Posted
    Poor
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This vaccumm looks great and sounds great but it doesn't lock up like it claims to. It runs right over debris and leaves about half of it on the floor. Returning immediately

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi, thank you for reviewing the Hoover WindTunnel 3 High Performance Pet Upright Vacuum. Here are some helpful tips to improve the suction: check to see if the filter or nozzle is clogged. Turn off the unit and disconnect the nozzle to remove the debris. While you have the filter removed rinse it with water until the water runs clear, allow dry time (24-36 hours). We hope this improves your suction, if you need further troubleshooting call Hoover Customer Care at 800-944-9200. Thanks, Hayley - Hoover Team Hoover

  • Rating: 2 out of 5 stars

    Suction stop working

    Posted
    Robyn
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I loved this vacuum when I first got it but before I had even had it for one year the vacuum stop suctioning which makes it useless! Now I’m back to square one and should of just paid the money for a Dyson!

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Didn’t like

    Posted
    Oceangirl
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I was disappointed in this vacuum, usually I like the Hoover wind tunnel, but this one just didn’t measure up

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Did Not Meet My Expectations

    Posted
    Chareece4993
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This item does not pick up very well. It leaves particles on the floor. The hose does an excellent job of removing spider webs, dust, etc.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not as sturdy as previous model

    Posted
    Junebug
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Vacuum is a bit tedious to switch from hose and base, and does not feel as sturdy as previous model.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    suction is not as expected

    Posted
    Quicksilver
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Dissapointed with it. It doesn't have the cord rewind feature and suction is not that great.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Hoover quality

    Posted
    rapidrobert
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It had the quality of a Hoover but the attachments were disappointing and it was not self propelled.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi rapidrobert! We appreciate your feedback. If you're looking for a self-propelled vacuum, we recommend the WindTunnel Anniversary Edition. See it here: http://bit.ly/2mdOfci. We hope this is helpful! ~Kenya, Hoover Customer Care Hoover

  • Rating: 2 out of 5 stars

    Did not like

    Posted
    whome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This got returned. We read bad reviews. Got a Dyson

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    All ok

    Posted
    maryz
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    All work well, vacuum and the yoke system. Hubby likes

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Made poor choice

    Posted
    Ref1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Awkward to use and very heavy Suction irratic Not easy to store

    No, I would not recommend this to a friend