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Customer Ratings & Reviews

Hoover - WindTunnel 3 High Performance Pet Bagless Upright Vacuum - Black-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 792 reviews

91%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 43 Reviews
  • Rating: 3 out of 5 stars

    I miss my Dyson!!!

    Posted
    Monsoonmolly

    So I had my Dyson for about 5-6 years and loved it. Never gave me problems, was lightweight, and turned on a dime. Got into smaller spaces perfectly. Recently it started spitting the stuff I was vacuuming out the back and we tried to fix it to no avail. My husband went out and bought this Hoover on the recommendation of the sales rep (I guess the sales rep was uber excited to promote this one). It's super high tech, has lights, some multi-floor sensor thing, and it's good for households with pets (we have 2 gorgeous kitties). But it's SO HEAVY!!!! My arms got tired within minutes lugging this thing around!! It definitely doesn't maneuver as a dyson does, it's bulky, and I have to take breaks to rest my arms. I definitely miss my lightweight, easy to maneuver Dyson.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good vacuum

    Posted
    Here1go
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Received this vacuum within 10 minutes of opening the box a part broke on the vacuum. Called the vacuum company the next day. Got a run around. Days went by and then a few weeks . Got part which was the wrong part. Past the 30 warranty by this time. Called again and was told to go to a parts store to buy my part I needed. Very bad customer service from Hoover. Great vacuum. Strong suction. So strong you get a work out. I would have given it a 5 star. Yet to get a part is ridiculous. I could have taken the vacuum back and gotten a new one but I thought I was doing the right thing by calling customer service. If yours break within the 30 days take it back, don't call their customer service, you will get a run around and it will take weeks to get your part. During this time you have no vacuum!! Beware

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Here1go, this is terrible to hear. We truly pride ourselves in quality customer care and we agree that service you've received was less than exceptional. This is unacceptable and we'd like to opportunity to rectify the situation and restore your faith. Please email Giselle.Arroyo@ttifloorcare.com for further assistance in this matter. Doug, Hoover Customer Care Hoover

  • Rating: 3 out of 5 stars

    Not as good as expected.

    Posted
    TheSurgeon
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Needed a second vacum for large house. Purchased this as it was very similar to our Eureka bagless. But quality very plastic not strudy feeling. Attachments are the same as our Eureka, the Eureka pet attachment has roller brush much better than pet attchment on Hoover only has roller with plastic blade no brush does not do as good pick up as our Eureka. Also hose very thin who knows how many times it can stretch before splitting. For a second vacum it's alright but expected much better because this was supposed to be the better Hoover model higher price. Very dis appointed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great for pet hair

    Posted
    NDVG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I wanted a bag-less vacuum that could really tackle pet hair. Per the guide on bestbuy,com I looked for a 12v unit. This is way more powerful than my old vacuum and tends to suck itself to the floor if set on a lower height. Hard to push due to the suction, but wow, it does a great job on pet hair. I wish that it was a bit easier to push, but am very happy with the job that it does.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good power but...

    Posted
    Czandermom4
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Very powerful on carpet so that's good but the dust attachment keeps falling off of the vacuum and when I use it with the hose and or the extension it falls off of that too. I also don't think the hose works as well with that attachment as far as powerful suction goes. It is also difficult to go from an area rug to a laminate floor with needing to adjust the height.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Czandermom4! We appreciate hearing from our customers and strive to provide the best products possible. If you are looking for a vacuum that seamlessly goes from carpet to hard floor, we recommend the Air Steerable. It has an automatic height adjustment so you never have to do it yourself. You can see it at Bestbuy here: http://bit.ly/2mFP9f7. Hope this helps! -Michael, Hoover Customer Care Hoover

  • Rating: 3 out of 5 stars

    Not worth the money

    Posted
    KimT
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've previously owned the Hoover air which I really liked, the price was great and it was a quality vacuum, very lite easy to maneuver and had a really good suction. This one not so much, really heavy and does not glide as easy, the suction is ok.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi KimT, we're sorry to hear you had this experience! We always want to make sure you have a positive experience when it comes to using our cleaners. It could be time to rinse out your filter. Remember to only rinse it with water and let it dry for 24 hours. If that does not help, we ask you to make sure the dirt inlet tube is not clogged. If it is, remove the nozzle and then remove the clog. This should help! If you still run into issues, please call our customer service team at 1-800-944-9200. Thanks! Cierra Hoover

  • Rating: 3 out of 5 stars

    Ok vacuum

    Posted
    TheDiplomat06
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this vacuum to replace a eureka. It feels cheap on the handle and the attachments fall off easily. it doesnt transition well from carpet to floor and the long cord is a gift and a curse. If you have ALL carpet house this might work for you but wood to carpet not so much

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    This is an okay vacuum cleaner

    Posted
    DecaturNC
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I like that the way that the hose works. You have to flip a switch on the unit to go between vacuuming the floor and using the hose. I do not like the way some of the attachments are stored. That is resolved by not storing the attachments on the unit.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Not impressed

    Posted
    Chris
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Cat litter on bare floors seems to be a challenge for this thing. If you leave the beater off it takes forever to clean up. If you turn the beater on you sling cat litter 50 yards. Attachments don’t like litter either

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Important feature missing

    Posted
    Starfirerhf
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    We bought this assuming it would have the same features as the shelf model, as this was a bit more expensive. Beware, this product does not have the same self-winding cord that the less expensive model does, so we returned it in favor of a cheaper model with that feature.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good but heavy

    Posted
    CYBG
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    While it does its job it should be noted that this is a fairly heavy product and even pushing it over the floor (tiles and carpet) is quite a heavy task. That being said, if you are not the youngest any more you might want to consider something else.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good vacuum

    Posted
    irishman
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    There is nothing really special about this. But the beater bar doesn't automatically. Hoover states that it is supposed to stop spinning when the handle is in the upright position but it just doesn't happen, this is my third vacuum from Hoover that has done this.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    A replacement.

    Posted
    Kathy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Delivery was prompt and arrived in good condition I guess it was an ok price but I think it’s pretty cheap costuction. It doesn’t have very good suction power but does the job. I’ll recommend but be ware of cheap plastic construction.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    OK vacuum

    Posted
    Shopper1
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This vacuum is OK. Very powerful. But either I'm doing something wrong, or it doesn't work very well. There is almost too much suction with all the bells and whistles. Wish I would have bought something less complicated.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Bulky and hard to push

    Posted
    Cheerleader32
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It works good as long as you have the right settings chosen (too much to think about when doing housework). It is very bulky and hard to maneuver. The on/off switch is weird. The attachments are pretty good.

    No, I would not recommend this to a friend

    • Brand response

      HooverUSA

      Hi Cheerleader32! We appreciate the time you took to review your WindTunnel 3 High Performance. We strive to provide the best products possible to our consumers. We will be passing your comments along. Thank you! -Michael, Hoover Customer Care Hoover

  • Rating: 3 out of 5 stars

    good vacuum

    Posted
    wheelhouse
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Good vacuum, almost too much suction on hard wood floors. my only problem is the attactchments are continuously falling of the unit which is a pain.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good vacuum

    Posted
    Firstimer
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It's been a great vacuum from the start love the ability to go from carpet to hardwood. The only downside is the belt broke in a month, let's hope this isn't a constant thing.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very Heavy

    Posted
    Debb
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This is a good vacuum but it is very heavy. Has good suction. Probably wouldn't recommend because of the weight of the vacuum makes it hard to push.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Pretty good vacuum

    Posted
    Bkbob
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Vacuum is overall pretty good. It’s kinda large would be better if it was slimmer. Suction is good and the hose attachments are good. The power cord is a good length

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Ok but could be better.

    Posted
    JAV51534
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    It is a high performance vacuum cleaner and gets the job done! It is a little noisy but is sucking up all the dirt and dust particles and keeping your carpets clean and good.

    I would recommend this to a friend