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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 35 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are enthusiastic about the lightweight design and ease of use of the 13.5" 2-in-1 x360 Touch-Screen Chromebook. Many appreciate the bright screen, highlighting its vibrant colors and impressive brightness. The positive feedback consistently points to a positive user experience. Reviewers also praise the comfortable keyboard and trackpad.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 35 reviews
  • Pros mentioned:
    Processor speed, Screen brightness, Weight

    Rated 5 out of 5 stars

    Amazing Chromebook Experience! A++

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed. I have bought a new Chromebook every year since 2012. This is by far the best Chromebook I have ever used. The i5 is very smooth and responsive. The screen is full of vibrant colors and the 400 nits of brightness are amazing. This really is an impressive screen. The speakers are Bang & Olufsen, very solid sound. They are downward facing but plenty loud. The Fingerprint Reader gives added security and an easy login. Sleek, light weight and classy looking. I also enjoy this track pad more than any other I have used in the past. On my first day of usage with brightness set to roughly 75% and keyboard lights at about 25% I am down to 72% battery remaining and 7:08 left. Easy 9-11 hours on a charge. Very solid indeed! HP gets a 10 from me on this device. Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Screen brightness, Weight

    Rated 5 out of 5 stars

    A Great Chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Chromebook junkie/collector - I have tried the Pixel book Go I5, The Acer Spin 713 10th gen I5, the Lenovo ThinkPad Yoga C13, the Samsung Galaxy 2 with 10th gen I3. This laptop as far as quality, and build blows all of them away. It may not have the best of single item such as best screen or keyboard. But taken as a whole this laptop is the best. The keyboard and trackpad - top notch. The screen 3:2 with 400 nit brightness, and small bezels is great. A fast NVI drive with 256GB of storage most available on Chromebook. An I5 -10th gen processor and 8GB of ram to slog through most of your work. It doesn't get much better than this. The only thing I wish to make it perfect is the battery life. Battery life is okay 6-8 hours for working so it just gets you through a full day and if you don't the battery can be quickly topped up with rapid charge. But really, I would like to be able to leave the charger at home. The weight on this puppy is also good just under 3 lbs. If you can get this on sale which has happened a couple of times, there is not a better Chromebook laptop for the money in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Screen brightness

    Rated 3 out of 5 stars

    Frustratingly almost great - but falls short

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love chromebooks - and really they 99.99% of what I do - and do it fast and elegantly. This one has a fast processor, more than enough RAM, a nice keyboard feel and the ideal 3:2 aspect ratio. But, why oh why did HP put silver keys with white writing on it? You are *constantly* manually adjusting the backlight. But I returned this because of the screen. Why oh why HP? It is bright, it has fantastic contrast - but it is lower resolution for a premium device - not as good as a mac. But, the viewing angles are bizarre. When working at the table, the top and bottom of the screen aren't the same brightness. Tilt one way, top is beautiful and clear but bottom is more washed out. Tile the other way, opposite. I can't live with this for the price - I expect this from a cheap $200 laptop. HP why? Look at and imitate great reference premium laptops if you want to charge a premium price. Sigh.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Hardy, fast,nimble work platform for business otf

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work horse. Fast af. I am not gentle with this. I run a few bars and it gets wet, dirty and beat. It hasn't missed a step in close to two years now. Touch screen helps me (being disabled) as well as my quadrapalegic boss for whom i bought one as well. Often use it as a tablet to take orders, work our host apps or sketch out a floor plan for a party, as well as my main work computer.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 4 out of 5 stars

    Great for Cost

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great Chromebook. High school kids use it for school and it does great for what they need it for. Good speed. Good amount of storage accessibility.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No LTE but a solid device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    FYI: The model number for this particular device on HP says it has LTE and the pictures on Best Buy show a nano-SIM slot but I just received this Chromebook and it does not have a SIM slot for mobile Data. Everything else looks good.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    An Excellent, but expensive Chromebook.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An Excellent, but expensive Chromebook. Very high quality, excellent specs and lightweight. I love the aspect ratio. The only downside is the price. Its hard to argue its worth 3x the price of other checkbooks unless you know you need the i5.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed, Weight

    Rated 5 out of 5 stars

    great for school!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i wanted to buy a chromebook because my laptop is big and fairly slow, so it's inconvenient for going back and forth to classes. this one works great and it's super lightweight, fast, and i don't really feel like i'm compromising features.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    You have to try a Chromebook..

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something lightweight and capable..My new Chromebook fit my needs perfectly.I am very happy with it..

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Completely worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is very sleek, compact, and it stays charged for a long period. It’s very light weight and I can take it anywhere. I love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thankful Customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome service with a smile and always available to assist. Thank you Best Buy!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Processor speed

    Rated 5 out of 5 stars

    Very Impressed!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, fast speeds, easy to use, the list goes on!

    I would recommend this to a friend
  • Pros mentioned:
    Screen brightness

    Rated 4 out of 5 stars

    Great Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Chromebook, bright screen and responsive. I have an issue with why hp thought making the keyboard silver and light color keys. Hard to see.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this laptop and that it is 2 on 1. I’m still learning some of the apps but it is a great laptop. Light weight and fast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would be an ideal with better display and keyboard

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be an ideal… Beautiful (and thoughtful) design, great quality, slick, compact, fast and quiet. But - keyboard is “blind” (why it is silver?, make it dark gray) - display resolution is not for a premium laptop

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again and again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the laptop. I'm able to run virtual machine's in it using qemu. The Linux terminal does all I could ask for. This is my fourth Chromebook ever. I plan to buy another if and when this one wears out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    chromebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product easy to use and over all it just looks good.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    School teacher

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent chrome for teachers, we bought two. Speed is perfect for school purposes

    I would recommend this to a friend
  • Pros mentioned:
    Screen brightness

    Rated 5 out of 5 stars

    Bright screen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, Bright screen @ 400 nits and finger print scanner. So far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great homeschool computer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Chromebook has been great for my son's homeschooling. Works with most educational apps. Will not work with others that are not "Google" apps. Might want to make sure it will work with what you need it for before buying. For us it worked well for most everything such as Reading Eggs, Adventure Academy, etc...

    I would recommend this to a friend
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