Customer Ratings & Reviews

I just love this computer so much i purchased two.

10 mths after buying this laptop, the screen is blinking and we’re having to get it fixed.

This is a perfect versatile Chromebook for a family.

Took it home. Tried and failed to master the Chrome OS. Took it back to exchange for a Windows machine. (I'm not that fond of Windows, but at least it's familiar.)

A decent computer for the money, it just was not fast enough for me unfortunately, I think for someone who is just doing basic things it’s a decent computer.

It looked good , easy to use and seamless at first. But after 2 weeks of use, it just failed to come on, the screen is black and keeps blinking . I bought this as an excellent open book.

I've been using this Chromebook for a couple weeks. I've been using windows laptops for about 30 years and getting used to a Chromebook didn't take as much work as I thought. I can see for some of my work it would take more practice to get as productive but most I wouldn't even notice a difference. For school or fun it is a good productive laptop. The physical laptop itself is very nice. It feels solid and the hinges open and close smoothly all the way from closed to tablet mode. The touchscreen is exactly what you'd expect from any electronic you're using these days. The screen is bright, colorful and plenty high resolution. If you're gauging battery life, the built in time estimator actually seems to be a little on the conservative side. I was easily able to stream 5 hrs of movies on a charge and just regular work the battery will easily last through a day. The keyboard is responsive and the sound is very good. It also comes with a number of programmable keyboard shortcuts if you care to learn those, they could be very productive. I didn't try running any games on this machine but I don't think that's it's market anyway. For entertainment and productivity it is plenty fast and should be for a while. This seems to be well laid out and built and Google is always very good about improving things over time so hopefully it only gets better. Overall I was very impressed with this Chromebook and would recommend it to anyone in the market for one.

If I could leave zero stars I would. WORST BUY I ever made WORST customer service as well. I'm so disappointed. Warning to anyone thinking of making a purchase PLEASE DO NOT BUY ANYTHING FROM BEST BUY. You will regret it and wish you had not. I've been disrespected, lied to, disconnected multiple times after waiting on hold for sometimes an hour, they do not allow you to speak to a supervisor, are rude, and if you think that there is anyone to get a hold to make a complaint to. Nope I purchased a laptop for my granddaughter for Christmas with the guarantee she would get it by Christmas. Well I ended up with a very sad little girl had to spend the money again to get her one as I am still waiting for my money back. Worst Buy really put a damper on my holiday they caused unwanted stress, frustration, time , money, and gas. Please don't go thru what I have because there are still plenty of places to make a purchase that will treat you with respect and provide a decent customer service experience. BEST BUY is NOT what it used to be. So sad.

Makes it better paperweight that it does laptop computer

I cannot rate this item except to say that the person that it was a gift for has not told me that it was crapy or that it does not work correctly.

The chrome operating system is not really user-friendly.

Was damaged, returned and was told they would send a replacement. Replacement was cancelled by best buy. Was told to reorder and found the price had increased. I have been a loyal customer for many years and am.now very disappointed.

If you're looking for a multitasking machine on the go, HP’s Chromebook Plus is one option that really packs a punch. Boasting impressive performance with the latest ChromeOS ready to go, this feature-rich laptop is a perfect bridge between your work life and your entertainment hub. What stands out immediately with the Chromebook Plus is its solid, compact build that feels ready to take with you wherever you need it to go. It isn’t light in weight, but it doesn’t feel heavy; the laptop has some grip-friendly textures and a rugged base that feels like it could withstand some “off the beaten path” usage. Its simplicity is showcased in its design, with only a headphone jack sitting between a USB-A port and a USB-C port on one side, with the power button, volume +/- buttons, and charging port lining the other. I appreciate the no-nonsense build as its focus is on what’s inside. Opening the clam-shell casing presents you with a beautiful 14” LED display, a bright, multi-touch enabled touchscreen that fully folds back into a tablet-style device. This display is edge-to-edge glass that gives that immersive experience despite its smaller size. While the visuals look great, the sound can be a bit better. Listening to music on the external speaker won’t bring the party to you, though listening via Bluetooth or with wired headphones present a better quality of sound. The keys are softer than I prefer, but they are light, quiet, and spaced economically. The top row has all the usual buttons for settings and customizations, though I found the inclusion of more volume keys to be redundant given the presence of the side buttons. No matter the application you are using, be it Chrome browser, Google Docs, or a gaming app, the transition from laptop mode to tablet mode is quite seamless. In tablet mode, the keys deactivate and the onscreen keyboard is very large, especially in landscape mode. For this, I really like the option to collapse the keys into a mini keyboard, allowing for a very convenient swipe-to-text ability that I feel has come a long way over the years. Finally, I found this laptop was able to handle everything I threw at it: casual web browsing, email and messaging, movies and music, spreadsheets and document organization, online gaming and the occasional digital art app. HP's Chromebook Plus did it all at the same time and without any hiccups or crashes. Based on my experience, I'm confident this device will hold up over the long haul. The HP Chromebook Plus provides a truly mobile experience, allowing you to stay on the go and untethered with over ten hours of battery life and fast-charging capabilities, built-in Google apps, and enough storage for your work or play needs as well as offline access to your Google Drive. This laptop is perfect for the active user who wants a no-frills device that still delivers on the details for an appealing user experience.

This HP 2-in-1 Chromebook Plus is my 2nd Chromebook Plus and has been a great addition – my wife recently commandeered my 1st Chromebook Plus so… here I am. Just a few years ago I shied away from Chromebooks; I’m a developer and system administrator by day and for years I just didn’t take Chromebooks very seriously. In the last few years though I have markedly warmed up to them and use them more and more; especially the Chromebook Plus models, like this one, which addressed most of what I considered the primary short-comings of the Chromebook ecosystem. As someone who has grown up on computers and the endless cycle of patching and updates, it was exactly the simplicity of Chromebook maintenance and recovery that began to draw me to them; initially focused on more leisure use and then figuring them out for more serious work. As such, this HP Chromebook Plus has filled the role of being my primary mobile and “couch” computer. The battery life is excellent, the screen is large and quality enough for just about everything I need to do in those scenarios, it’s lightweight, runs cool and quiet, yet it’s small enough to remain very portable without dominating the main pocket of my backpack. Performance is good for running multiple tabs for email, social media, streaming audio/video, and all while keeping a full-time Linux container active which is where I do most of my serious work. This HP 2-in-1 has handled it all with aplomb. If I had to note one caveat it’s that the backlit keys are unusually dim in my experience, compared to other laptops and our other Chromebook Plus; at times I wasn’t even sure they were lit at all even though they were. Unless I’ve missed it there’s no way to adjust to their brightness other than to simply turn them off or on. Not a major issue by any stretch but worth mentioning. 2-in-1 tablet mode has worked well for me though I don’t actually use it much in that mode much. Ultimately it’s a pleasure to use and it’s been a workhorse upgrade and replacement for the Chromebook Plus my wife “took over”.

Performance is not so good, it takes time to load small applications. I returned

Died during initial set up, in and out of 1-2 minutes after 2 hrs, gave up, wouldn't power restart, returned the next day, not keeping something that doesn't work 5 minutes after opening the box.

Very fragile laptop . Build quality was very cheap.

It never started properly, but gut stuck in an update loop, which apparently happens with about 2% of this particular model. It's getting returned

I have had several Chromebooks going back to when they were 1st introduced. Every time I get a new one they keep getting better and better this one is no exception. Pros: Set up is always easy. Turn it on, log into your Google account and everything is there, including Wi-Fi passwords, even from other places you have been. (update did take a little longer than I am used to but it was still only about 5 minutes) Love the illuminated keyboard which is something I have not had on other Chromebooks. Battery life is exceptional as usual on a Chromebook. This is a 2 in 1 so you can also use it as a tablet. Speed is a step up from my older models (8gb vs.4gb). Has a USB-C port on either side. Sound is decent for a small unit. Has Google Gemini AI. Not sure how much I will use it but I did ask it to make me a fictional story about a boy named Timmy and his dog Fred and in about 2 seconds it gave me a cute story about 4 paragraphs in length. I also asked why my wife worries about everything and it did offer me some solutions, which I thought was nice. It now has a search key that is a shortcut to not having to bring up your chrome home screen. Touch screen is very responsive and seems to resist fingerprints but it does have some glare. Display is crystal clear. Cons: There is no SD card port. There is only 1 USB-A port for adding mouse etc. Some glare from screen Overall a great little 2 in 1 Chromebook that I would highly recommend to anyone looking for a mid-priced unit.

There's a lot to like in this model. It's a premium Chromebook with a freely moveable (360) screen that you can use as a tablet, powered by a reasonably decent Intel processor. It's only an i3, but that's more than enough for a Chromebook. The display is pretty good, though the colors do look ankit washed out. The device functions pretty well in tablet mode, so there's a whole range of school and work applications that you can use productively with this model. I spent the afternoon reading some Play books on it. The device is well-built; it seems to be a combination of sturdy plastic and some metal, but the overall build promises some durability. The hinge for the screen also seems like it will stand up to some heavy usage. There's a good supply of ports; you get two USB-C ports and one USB-A port, so hooking up peripherals shouldn't be an issue. Zippy performance for a Chromebook, but that's to be expected given how light Chrome OS and the fact that the device is sporting an i3. The onboard speakers are also loud enough and don't lose clarity at higher volumes. No for the not-so-good. While not excessive, this device is a bit heavy. Using it in tablet mode requires some getting used to, and is principally when you'll notice the extra weight. As said before, the display is pretty good, but for a model that costs this much the washed out colors were kind of a disappointment. The keyboard also feels a little cheap. There's nothing wrong with the keyboard, but for the price, you would think this computer would use an sturdier design or tougher keys. The keys have a slightly rubbery feel that makes you think that one of them is going to come off sooner or later. All in all, a pretty good higher-end Chromebook for students, workers, or general users who don't need a full Windows distribution or who prefer to work within Google's ecosystem (e.g. Google Docs, Sheets, etc.). Get this model on sale, and you won't be disappointed. At it's standard retail price, there's some worthwhile competitive from other manufacturers.