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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 32 reviews

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88%
would recommend
to a friend

Customers are saying

Customers have good things to say about the ease of use and long battery life of the 14" Chromebook. Many appreciate its user-friendly design, making it suitable even for those with limited technical skills. The Chromebook's portability is also frequently praised. However, some users have noted limitations with the device's storage capacity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 32 reviews
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Fair; Depends on your needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall appearance is great! This is a beautiful machine. It charges quickly and holds a charge for quite a while. I bought this for my 10-year-old daughter so she could do schoolwork, participate in the apps for her class, play some games, and watch her shows. The description read that they do not install a DVD/CD ROM drive to achieve the compact form factor. So I assumed that an external DVD ROM drive would serve well. Unfortunately not. It would be beneficial to add to the description of this product that it cannot play DVDs. It also cannot handle the Hulu app to watch shows; however, can accommodate Netflix. I'm not sure why it can handle one and not the other, but that is what I experienced. I also bought a Micro SD card to add to the storage space. I am savvy with PC’s, but could not get this device to store her apps or downloads to this card even when I changed the settings. It all went to her internal storage. I downloaded an app to try and manage files; that was unsuccessful possibly due to my lack of familiarity with the quirky storage and access of files on the Chromebook. The only things that went on the Micro SD card were her videos and pictures that she recorded and took. For my purposes, I would have been better suited to buy a smaller, less expensive laptop vs a Chromebook. However, a Chromebook would be well suited for someone who wants to search and shop the web, check facebook, play a few simple games from the Google Play store, and watch a show or two on Netflix. I'm not sure what more it can handle than what I've listed. I also had to send it off for repair a month and a half after owning it. The battery was overheating, the device wouldn’t turn on, and the case started to bulge where the battery is located. We are currently waiting to hear if they can repair it or not. In short, I bought the wrong device for my purpose. That doesn't make this a bad system. Just do some research and be informed of its capabilities before you buy it. You want to ensure it will match your needs.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Quality

    Rated 5 out of 5 stars

    Great Chromebok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen is large and very easy to read; graphics are great. The battery life is quite good. This is a fine machine for a good price. I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Ease of use

    Rated 5 out of 5 stars

    Great computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Easy to set up. User friendly. Has good battery life. Daughter uses it for school and works fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect gift for my daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for one of my daughters after my other daughter purchased a similar one a few months earlier with her birthday money. Both girls love them and use them all the time at home and school. They were used to using Chromebooks at school so these were simple for them. Set up out of the box couldn't be easier, it basically just needed an email address. (I believe it does have to be a gmail account, but I'm not 100% sure of that)

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    No More Viruses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for my daughter who mostly does computer games that don’t like to load on most computers. Webkinz and Facebook games mostly. She kept getting viruses on her laptop so this solves that problem. Limited storage but google drive helps with that if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my chromebook, it's my 2nd. This chromebook is so easy to set up and so easy to use. I'm no techie-I need easy. It is perfect for me, even the color. I chose white for a change and was pleased at how it gave my space a more uncluttered look.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Quality

    Rated 5 out of 5 stars

    Simple and affordable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, exactly what we needed and easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great looking laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The reason I gave 4 stars is that after connecting to Wi-Fi we had to change passwords on most of our accounts. We were told some pC’s do not pick them up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Thumbs up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my son, and he said it is just like the ones they use in school. He likes it, long battery life. He’s enjoying it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter is learning a lot from this laptop. With the ease of setting parental controls on it I don’t have to worry about what she’s seeing. Great product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    easy to operate

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    because we are not computer user's very often our grand kids helped us out and now its easy to use,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great chrome book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter lives this Chrome Book. Great for a HS sudent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop for school

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is slim and light weight. It’s perfect for school use I haven’t had any problems!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great chrome book for student!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this chrome book. It’s lightweight and portable. It serve my basic computing needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    hp chromebook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the chromebook has served me well. easy to use. I would buy it again

    I would recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 4 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chromebook is simple. But does everything I need. Good value.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    For my mother

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use for daily activities like social networking and financial responsibilities

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Chrome book

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my 14 year old for basic needs and school work! Great so far!

    I would recommend this to a friend
  • Cons mentioned:
    Storage

    Rated 2 out of 5 stars

    Wrong info on site...NOT a 32gb

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would probably have been a decent Chromebook, but unfortunately, I had to return it because Best Buy had the wrong info on their site. It was listed as a 32gb storage, when it was actually a 16gb. We didn't realize it until we opened it and looked at the storage within the computer system itself. We bought it as a 32gb and that's what we needed, so it was a no go for us.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Quality

    Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far so good, I recumbent this item

    I would recommend this to a friend
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