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Customer Ratings & Reviews

Your price for this item is $260.99
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The comparable value price is $289.00

Customer reviews

Rating 4.5 out of 5 stars with 482 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers commend the 14" Chromebook for its ease of use, excellent screen quality, and attractive price. Many appreciate its lightweight and compact size, along with the generally positive battery life and performance. However, some users express concern regarding the limited storage capacity. A few also mention that the memory and compatibility with certain programs could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 482 reviews
  • Pros mentioned:
    Screen quality, Speed
    Cons mentioned:
    Storage

    Rated 4 out of 5 stars

    Surprisingly good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for a black friday price of $150. For what you get in notebook this thing is pretty decent. Good: - 1080p screen w/ ok colors - Keyboard - Celeron is speedy for chromebook - Thin Bad: - 32gb eMMC

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed, Weight

    Rated 5 out of 5 stars

    A great laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop for my daughter and she loves it...she said she likes how clear the screen is and that it is very light to carry and it runs fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Have had no issues as of now. I got this Chromebook in exchange for another Chromebook from a different brand that I returned to best buy. The other brand was randomly rebooting for about 3 weeks usually during my son's zoom classes. So far this one did something similar, but only once and it was during a time it actually updated something. This Chromebook has been working like its supposed to. I got it for my son and he is able to use it fine. It's user friendly and of course I always trust HP....I should have gotten this HP in the first place, lesson learned.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality

    Rated 5 out of 5 stars

    For the $219-$239, worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having only owned this for a couple days, I think for the price on sale of $219-$239 it's absolutely worth it. Pros: - Display! Even at the regular $289 everyday price, you will NOT find a 1080p, IPS panel looking this good on a device until you hit around maybe $499 before any sale prices kick in. HP rates this at 250 nits, and indoors for those working for home, you will comfortably have it around 70% of that. It does come out of the box at around 1536 x 864, but you can change resolution to be Native 1080p, or max it out at 2194 x 1234. Thin bezels on the left and right side too. Great for watching movies! - Keyboard - Comfortable key spacing and travel to me for typing quite well on it. I will say it's overall positive, but the keycaps do feel a little cheap. Again, typing is very comfortable on it so I think it's something that is good overall. - Performance - Snappy web browsing performance, and even though the site here lists the Intel Celeron N4000 and an HP rep confirms this... my box said it has the newer Intel Celeron N4020, but even with that, it will stop auto updates at June 2026, not 2028 like other N4020 machines. - Battery - Mostly web surfing, watching an episode or two of One Piece, and some clips on YouTube, getting over 8.5 hours and that's with brightness over 80% just because I tend to like it a little brighter. Solid battery life. - Camera - Webcam looks good in the camera app, maybe a little too bright like over exposing, but not a bad look. 720p. I have seen Chromebooks and WIndows devices cost 2-3 times more with much worse webcams, or none at all. For Zoom, Microsoft Teams, Skype, etc, I think it's a passable look. Cons: - Build. Plastic all over, and it's a kind of cheap feeling one. I don't mean that in a deal breaker way, and funny enough it makes the laptop feel lighter than it looks, but my wrists and forearms on the keyboard deck as I type feel... off? I'm coming from an Acer Spin 713 or other aluminum keyboard decks, and this feels not as well built. On a positive, there is very little to no keyboard flex, so the keyboard deck definitely feels reinforced. Again, not a deal breaker, but upon touching it I can feel this is where they get good performance and a great display for under $300. Note that this laptop is still a Chromebook, so it does NOT run Microsoft Windows. The OS, I mean. Microsoft Office apps it CAN run, but it's the Google Play Store apps or the Office Online version. For personal use, I think most people may be fine switching considering that Google Docs is free and for basic, personal use is fine and cloud connects to our ANdroid phones natively, or can sync to iPhones by downloading those apps form the App Store. For students needing Office, if you're primarily writing APA/MLA format essays, absolute basics in Excel or smaller Powerpoints, those Office apps should be fine to use with your student login or your own 365 license, but it ONLY works with 365. Office Home licenses CANNOT work on ChromeOS. If you're primarily using it for home use (banking, YouTube, social media, online browsing), I see no reason to buy a Windows device in the same price range. Chromebooks are much snappier for these tasks at this price point, and updates are seamless and non-intrusive. If you're needing programs made for Windows, or are an "expert user" of Microsoft Office apps, or need Publisher or Access, stick to Windows, but absolutely get an SSD for better speed, and ideally 8GB RAM and a Core i3/AMD Ryzen 3 for a good experience. Elementary/Middle school kids learning remotely, this device is perfect for. You can use Canvas, Zoom, Office if needed through the Play Store, and for parents you can use Family Link to lock it down or set time limits with a supervised Gmail account that is compatible with Chromebooks. If my niece didn't prefer smaller devices with a touch screen, I would gift this to her and have no issues. For now, my sister has an older 2015 model Chromebook that will get updates until 2021, but at this price and this holiday season, I will probably gift this to her as an upgrade and not have to stress it for at least 5-6 years.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed

    Rated 4 out of 5 stars

    My first HP chromebook and I love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this chromebook! It’s all plastic and really light but feels solid. Not MacBook Air light, but really comfortable. It doesn’t feel like it’s going to break when you pick it up and handle it. The hinge is also pretty sturdy, but the screen does not lay flat. The speakers are only OK. No bass at all but very clear so I’m happy with them. They keyboard is only OK. I prefer a louder more clicky keyboard like on some Acers, but this keyboard will do fine. The touchpad is big and swiping feels good, but it’s weird. It kind of feels and sounds like it’s loose. Like it moves ever so slightly before you actually press it. Not annoying at all, but definitely there. The matte 1080p IPS screen looks great for a $239 machine. I pulled up some pictures on Pixabay and the screen looks pretty good compared to the gorgeous screen on my Zenbook UX461 and my iPad 7. It doesn’t get super bright but I can live with that. Really happy with the screen. I don’t have any experience with Celeron processors, but it feels snappy enough. I experimented with multiple YouTube videos and a TubiTV movie all running at the same time with no issues. There was a tiny bit of lag when switching between these windows, but normal people movie watching doesn’t have any issues at all. I’m getting 17748 on Octane 2.0 and 528 on HTML5Test. The jury is out on battery life, though. I get a sense that 8 to 9 hours will be about average. At $239, I can definitely recommend this chromebook!

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed, Weight

    Rated 5 out of 5 stars

    Perfect for homeschooling

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my son to do schoolwork on, but he does everything with it. The speed is amazing when doing a search or switching between pages or apps. The sound quality is great, and the images on the screen are crystal clear. My son loves his computer, and i have a new favorite brand! The size is perfect, and the Chromebook is lightweight and easy to carry in a backpack.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Chromebook

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That was a great Chromebook and my son really like it . He enjoy every movement when he used it !

    I would recommend this to a friend
  • Pros mentioned:
    Price, Screen quality, Speed

    Rated 5 out of 5 stars

    Awesome Chromebook, Awesome deal!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer rocks for the price, the screen is crystal clear and the speed is great because it is a Chromebook, for those of us who love Chromebooks and the flexibility they provide this laptop is a steal and well worth the money at this price. What makes Chromebooks so great is the Android app store, thousands of apps run on this computer. Chromebooks are not Windows, if you need a Windows specific program you will not be happy with this computer. If however you understand the strengths of Chromebooks you will not be disappointed with this laptop, The full HD Screen is a thing of beauty.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Weight

    Rated 5 out of 5 stars

    Perfect Chromebook if you don't need touchscreen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't beat this Chromebook's value. If you don't need a touchscreen, then I highly recommend this. Long battery life, bright quality display, snappy performance, and it's light and thin,

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed

    Rated 5 out of 5 stars

    One of the Best Affordable Machines on the Market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this computer! Our family has recently made the switch to Chromebooks and my wife's machine was getting a little old. When I saw this one, I knew I had to jump on it. This is a perfect computer for the everyday user. It's snappy enough to get all your multitasking jobs done, and the addition of the extra RAM is the real selling point. It's silver finish is VERY attractive and stylish. Honestly, it's very reminiscent of a Macbook at first look. The keyboard has a nice feel to it and is very responsive. I really like thin bezels on laptops, and they are almost non existent on this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Screen quality, Weight

    Rated 5 out of 5 stars

    Great Chromebook!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this for my daughter who is a Junior in high school to allow her to be able to do her remote school work. She has a desktop PC, I-phone 11, and an I-Pad that she can also use for school. She has nothing but positive things to say about this Chromebook. She takes it everywhere with her and she uses it for her schoolwork. She says it is easy to use. I have picked the Chromebook up and it is lightweight and it also has a great display and the keyboard has keys that are a good size not little keys that are hard to type on. I highly recommend this Chromebook.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Good little laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for my daughter for school work. She doesn't like that the internet cuts out on it from time to time, but it does automatically reconnect. Can cause trouble with Zoom meetings though. No other computer does this in our home, so I don't believe it is the internet signal but I can't be sure. She does enjoy the ease of use and it's the perfect size for her. Very lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Speed

    Rated 5 out of 5 stars

    Great chromebook for 200 dollars

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and very fast chromebook I bought it for my wife since she gotta fo home office. Battery last almost 3 days without charging. Good value for money

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed, Weight

    Rated 5 out of 5 stars

    Chromebook is the best!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best laptop I've ever had! this has a full hd screen, which supports better resolutions. Gestures make it use super easy! it is super lightweight! I am not playing games or doing anything related with performance, so I cant able to comment about it, but in general it is really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Weight

    Rated 4 out of 5 stars

    Okay Chromebook, not the great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, good HP Chromebook. I like that it is lighter and the screen resolution is 1080p. But, the plastic design does not feel it is going to last. My old HP Chromebook from 5 years ago had better plastic materials. I bought this on sale for $219. Do not buy when it's full price $289, it is not worth it, purchase when it's on sale.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Storage

    Rated 5 out of 5 stars

    Nice screen and fast processor

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a chromebook in this price range this is great. Nice FHD IPS screen, fast processor, 4 GB of RAM is more than good in a chromebook, 32 GB isn’t enough but you have a micro sd port, average keyword.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 5 out of 5 stars

    Chromebook

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im very happy with this Chromebook. It has a perfect size and not heavy at all. I bought this laptop for my everyday use, its also very easy and simple to use, over all 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed, Weight

    Rated 5 out of 5 stars

    Hp Chrome Book

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect laptop for my Teenage daughter. Lightweight and durable. She uses it for school and also plays Roblox. She says it's fast and easy to navigate. Very pleased and got its for a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Screen quality, Speed

    Rated 3 out of 5 stars

    Great for the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, this is a nice little introductory Chromebook. My son has a school issued Chromebook and this one was SO much faster. The keyboard is decently comfortable but the keys feel a little cheap. I ultimately had to return it because I could not handle the feel of the keyboard. Make sure you do all of the updates before you really decide how you like it. At first I had bad audio skipping but after the 3 updates to the latest version, that cleared up. One thing I really liked was how fast the Wifi was on this. I was getting speeds faster than my main desktop in my home. It was plenty fast to stream games on XBox Game Pass. The screen is nice and clear. It's not a touch screen, so you can't take full advantage of some of the Play Store apps. Just keep that in mind. The mouse pad is passable. It feels a little like the keys--just like its not firmly in place and a little cheap. But for the BF price, you can't go wrong if you want something that is just there for fast browsing and getting around the internet. I prefer the ChromeOS system to Windows in S mode, because even with these stripped down specs its alot more responsive.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Chromebook. This is NOT a laptop.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this on Black Friday for a crazy low price. I am replacing my 8 year old Acer Chromebook for a bigger better screen. So far so good, I don't have any issue with this and you can play Google Stadia with it. Some people do not understand the difference between Chromebook and a laptop. If you simply need it for Internet browsing (or Google online document sharing), this is the way to go. It's lightweight, boot up in less than 10 seconds, and it's cheaper compared to a full-blown Windows laptop. If you want to play games, then this is NOT the product for you.

    I would recommend this to a friend