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Customer Ratings & Reviews

Your price for this item is $280.99
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The comparable value price is $329.99

Customer reviews

Rating 4.3 out of 5 stars with 1032 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.2 out of 5 stars

  • Display

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers frequently mention the affordability and value for the price of the 14" Laptop. They appreciate its user-friendly nature and lightweight design. However, some users have concerns about occasional freezing issues and limited storage space.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,032 reviews
  • Rated 1 out of 5 stars

    HP Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very good laptop. It kept dropping the internet. I would not recommend this laptop. Do not waste your money!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    HP computer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m totally mad at Microsoft because they locked my work that I’ve had for years on memory stick

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Very bad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the worse,I don’t like it at all the mouse is very bad you point to one place and goes another way .terrible

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not waste your money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. I took this one back. Slow to grab internet. No touch screen. Apps were awfully slow. Do not buy it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheapo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son purchased this to replace damaged comparable HP laptop, and the fan won't turn off.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy anything but new!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will be returning this laptop as it doesn’t even stay on…Keeps shorting out…

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    great laptop but boo best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop is great but best buy charged me twice and still hasn't given me my money back, a month later.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor Service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worse experience Ive had since ive been a Geek Squad support member. Which has been several years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not my purchase

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone used my card this was not my purchase. But I had my account credit back.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HP 14" Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought by mistake, the casing material is poor and I don't like the look of it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad screwed this up from the start to when I traded up to a Dell

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop had several glitches. I returned it a week after I purchased it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the right size it runs slow too big Don't work well

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    charles coulter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wont stay connected to wi fi , would not recommend to any friend of mine

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Within 2 days the W came off the Keyboard and would not go back on.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible recommendation by best buy sales person

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! Graphic horrible speed slow and now can't be returned

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DooDoo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 days in and the webcam doesn't work anymore. Don't buy this.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Eh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expected it to be a lot quicker for the money I spent.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    HP 14 Laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice laptop computer. Good speed good graphics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid laptop, not enough RAM for long term needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a good laptop but I outgrew it pretty quickly. That being said it was lightweight, easy to use and when I had an issue with the screen after it was mishandled, geek squad took care of me.

    I would recommend this to a friend