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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1448 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.1 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers consistently note the affordability, user-friendly interface, and portability of the 14" Laptop. Many users appreciate its value for the price, ease of use, and lightweight design. However, some users have concerns about the limited RAM, occasional freezing during heavy use, and insufficient storage space.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,448 reviews
  • Rated 2 out of 5 stars

    Really wanted this to be excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the size, the look, the price, the speed of this small laptop. Do NOT like the fact the last five times I have turned it on within 10 minutes it completely freezes up. Completely. No response to anything. Totally frozen. Have to force it off. Now I need fo look up warranty info on it because it is pretty worthless if it keeps this up. Less than 30 days since I received it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great starter computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this laptop for my daughter transitioning from elementary to middle school. With distance learning being the new normal, she was able to end the year being about to zoom and navigate Microsoft. It’s a perfect starter computer that light enough for her to carry around. Great starter laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an extra for my family during this trying time. We did add another 4 gigabytes ram to increase speed. Don’t know if it was slow to start. We have had no problems and it’s even decent enough for a 16 year old “gamer” to play games on! Also, works well for Google Classroom!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Simple for a non tech person

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my best friend who does not use laptops, but it's been trying to use one and learn how to use one, and this was perfect for his use, which was just for emailing in music and sending stuff to a printer great for that

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop suits me well. I mainly use it as a writing outlet and to watch shows online. It is a little slow but I think it gives it character. You get what you pay for and I am not disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good basic computer that fits our needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is nothing fancy, but it fits our needs perfectly. Setup was easy and seems to be working just fine. I was looking for a newer model to do basic things on the computer and this fits the bill for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this laptop for just over a year now. I bought it at the beginning of the pandemic so my kids could do virtual school. It served it's purpose, and is now my school laptop. It runs great and I have not had a single issue with it over the last year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good size memory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a good amount of memory. Starts up fast. I don't like how far back the keys are from the front. I have small hands and short arms so it makes typing difficult. Other than that it's a good machine so far. I've only have had it for a month.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great, basic laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife when she started working from home. Added an additional 8 GB (12 GB total) of memory and now it flies. No problem multitasking and doing Zoom calls, Facebook Live, or other events. Camera is okay, so you may want a separate webcam if you need a higher definition.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Worse than the specs lead you to believe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Freezes during zoom meetings even with nothing else running, it seemed to hold up well during them until someone started screen sharing. I literally have nothing installed but the sims 4 and chrome, which seems to make this heat up even when playing 32-bit. Came in windows s mode even though I read otherwise before buying; I disabled it so I guess it isn’t a huge deal but it was misleading. Got it on sale for $280. Definitely not worth full price. Needed it for school and it does what I need I guess so I’ll keep it.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great laptop, but Cust. Service is terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's your basic simply computer. Its efficient, has a clear screen that photos look well on. Customer service was the nightmare of this purchase. It's reasons like this that we will not be purchasing anything further from the company.

    I would recommend this to a friend
  • Cons mentioned:
    Screen issue

    Rated 3 out of 5 stars

    Worked great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little laptop but screen has shorted out already. Appears a wire.may be loose where it ipens and closes. Have to apply pressure to bottom of screen to get ot to come on.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for my mom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My siblings and I bought this for Mother's Day. It is a basic laptop, no touch screen, and a bit slow for my taste however my mom really likes it! I am considering upgrading the RAM to make it faster but am happy with our purchase.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no problems with laptop. battery last pretty long. I only wish the keyboard had backlight but I knew it didn't when I purchased it...didn't realize how important that might be.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent value for the money if casual user

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little computer. Bought for homeschooling use and it serves its purpose well. This is the type of laptop you'd want if browsing email, web and watching YouTube etc. is what you do most. Not enough room for games and slows things down if they are installed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was originally going to buy a better laptop for less money but was out of stock when showed up at Best Buy store (even though I had ordered it online). Settled for this model when it went on sale several weeks later. It's fine for word processing. It can prove touchy when trying to resize windows in certain applications. Wifi connection is "so-so". It's an OK laptop but was hoping for something of better quality for the price.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great cheap laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cheap laptop. Does everything you need without breaking the bank!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Look

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is very good for light task But then after a while you get to notice its limitations, I’m pretty sure if you look harder you can find something better for the same price. Go in the WebCam is not a good

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    I didn’t pay attention

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t pay attention to the memory in the laptop. Transferred my old computer and it was full before I finished and I had to purchase an external hard drive. Disappointed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great basic laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not the most technologically advanced person, so I am not sure if this laptop does a bunch of amazing things. But I do know that this laptop works great for all of my college work. I am happy with my purchase.

    I would recommend this to a friend