Customer Ratings & Reviews

Extremely satisfied with the price and the shipping!

Has some glitches with the mouse pad here and there that’s why I only have it three stars but for the most part it’s doing its job.

It’s really good not like the bad reviews like they say

Purchased this item as a open box item as a gift for my granddaughter for christmas it came with profile and password, likely fron previous owner. I called immediately. Customer service was less than helpful over the phone…. Just advised i needed to go to my nearest best buy over an hour away Did not offer any compensation or anything for the issue Really hugely diapointed in the way it was handled. Luckily i could google and figure out how to reset and wipe the laptop clean

Got in in August 2024 brand and since I’ve got it, it’s been falling apart and the keypad and mouse don’t really work. I have taken great care of it just don’t know what to do.

Decent laptop, for the price could be a bit lower.

One of the best lap tops I ever owned! I’m doing my masters in nursing online and it is compatible with the programs that are required.

Unfortunately in 2024 you need a machine with a minimum of 16gb of memory. This has 4gb. From the door laptop was slower than a dog taking a hershey swirl. I even tried to reset it and even that was slow. Its like someone at HP was like were sitting on a crapton of celeron processors lets make this hit laptop. Literally,this laptop is nothing more than a paperweight. You have to pay to play and its looking like $500 is the floor not $160 DO NOT BUT THIS LAPTOP

Terrible purchasing experience. The package was damaged during transit and UPS has discard the empty box. I tried to contact with Bestbuy to get my refund. I wait for almost 2 months, still didn't get my refund. Bestbuy kept refused my refund request. The reason for that was Bestbuy warehouse needs to get back the damaged package then issue the refund for me. How can it be? UPS already discarded the box. Can't believe I have to pay for Bestbuy's poor packing.

I had my laptop in a padded protected backpack and it fell on the floor and chipped the side of it. Don’t waste your money!

don’t get this. not even a month into having the computer it gave me a “hardware error” i never had issues until it randomly froze up. i went to a best buy location and returned it. i got my money back. i’m telling you this, do not get this computer.

The design is just as described but the back of the laptop arrived loose.

It's totally bad, it's terrifyingly slow. It's really useless. a laptop like this is worth giving away

Excellent price, weight, ease of use, color, battery life, and design of the laptop. It’s affordability, portability, user-friendly interface, stylish appearance, long battery life, and upgradable design.

I purchased this Hewlett Packard laptop from Best Buy and didn't expect very much from it period but I have been very pleased with the performance of this below two hundred dollar laptop. It is an efficient laptop and after some windows adjustments, the performance has been great. I would recommend this laptop to anybody on a budget. You will love how thin and light it is and it has a long battery life. Best buy really helped me find and purchase this money saving tool. I love it! Buy one today.

This laptop is the perfect option for anyone looking for a lightweight, no-frills device that gets the job done. It’s compact, easy to carry, and ideal for everyday tasks like browsing, word processing, and streaming. While it’s not designed for heavy-duty performance, it handles basic activities smoothly and reliably. The build quality feels solid, and the battery life is impressive for a laptop at this price point. The keyboard and screen are comfortable for long sessions, making it a great choice for students or casual users. If you need a simple, budget-friendly laptop that delivers on its promises without unnecessary extras, this is a great pick. It’s not the flashiest, but it gets the basics right every time.

Great little laptop not heavy. Performance is grwat

If your laptop runs slow, Get out of S mode!!! I initially ran into the same problem as David who reviewed this as ‘Trash’. It turned out that it was first run under Win 11 S Mode. The S mode uses up all the memory that’s why it’s slow af. Just exit S mode once you're done with initial configuration and desktop is loaded. (Try googling how to exit S mode on your phone or on a different computer and follow the instructions there) This turns out to be a pretty decent laptop at this price once it’s back to the regular win11 os. Display is slightly below average but good enough for basic tasks. Memory was around 70-80% but it took me 30min and multiple failed attempts before task manager managed to load under the stupid S mode.

Love the color. I needed something affordable and quick. It definitely gets the job done for basic needs.

The Laptop is light to carry. It is an economical good value with the available features. It is easy to set up and navigate. Great quality for the dollar