Customer Ratings & Reviews

My laptop hasn’t charged at all. Battery is bad, went to the store before the 14 days return was up only to be told I need to contact HP. Super confused, I thought I was able to return within first 14 days.

This thing is the WORST, slowest computer I’ve ever been on. Feels like I’m back in 1995. Bought an inexpensive computer for my business so people could use it for online certification tests only. And of course I’m past the return date by the time I got around to setting it up. JUNK.

Very slow startup which was kind of strange. Not the best.

Purchased July 10 2024, checked in for service Sept 04 2024. Result - motherboard is bad. 2-6 weeks to receive a replacement through warranty. Inconvenient to say the least. This specimen was obviously poor quality.

Got this brand new and it didn’t even work. Extremely slow and wouldn’t let me deactivate mode S like everyone else suggested to do. By far the worst laptop I’ve purchased, should have guessed given the price.

I am not impressed unfortunately. It is SLOW. Can't switch between tabs easily and videos are garbled sometimes. Mouse is slow to follow as well.

Just purchased in February already not working open it up it’s flashing won’t upload

Bought this laptop to play games…and also use for a laptop. Had to go thru circles to even play the games we want- because they want you to play their Microsoft games-and when we finally get the games to play- they freeze all the time!

This laptop was horrible right out of the box. I bought it as a secondary laptop to only use for writing/school. It couldn't even function with one Word file open. Awful waste of money

Don't waste your money. Go ahead a pay a higher price and get a quality laptop. The laptop has distorted the files I had stored on my flash drive. PLEASE break on down and spend that $800 for a laptop.

Started out great but after a week the laptops caps lock key quit working. We ended up tsking it back and getting a better laptop. You get what you pay for

I bought this thinking it would be ok for email and internet usage. It is so slow that I don’t even bother and use my old Dell. I would have returned it but I missed the return window by 2 days. Please, don’t waste your money.

Trash, I purchased it Judy to use tik tok live studio to stream and it’s not compatible. I am a Mac girly, so I returned it and found a way to convert my Mac to a windows device for streaming. Don’t buy this, it’s slow and blah

Its a super slow computer, definitely u cant expect too much for the price, but sometimes you can’t even open a window because gets stuck!

Touch screen did not work. Best buy claimed they undercharged me for taxes. Came back and charged more. How is that even possible. I will not purchase there again. Total rip off.

It did came in key board doesnt work I cant get it fix. Waste of money Thank you bestbuy

The laptop failed after 2 weeks of use. Error code show there is an issue with the motherboard.

If your in college not the best but really slow can’t download apps for school or anything I didn’t like it at all

From the first time I turned it on it would not load. Every page froze three times before it would finally load.

The laptop was unable to perform simple tasks such as opening the browser, and its performance was very slow.