Customer Ratings & Reviews

Arrived in one day.Easy to set-up and it loads pages quickly.

Major problem in less than 3 months had to take back to the store to see if it can be repaired if not replaced. Waiting for follow up from customer service department

Birthday gift for my daughter and she loves it uses

I just needed a laptop. It works for what I need it to do..

This computer is garbage. It is incredibly slow from the beginning. We've had nothing but issues with the computer since day 1. I've tried to reset it to factory settings and it won't even allow that to happen.

Horrible product. Does not work, basically you would be better off with a laptop from 2005. The actual worst customer service experience I have ever had. Basically they laugh in your face that you purchased such a cheap product and do nothing to help you. DO NOT BUY

I hate to say anything negative because I love HP products and bought and enjoyed several laptops through the years. But this model was a major disappointment. Its slower than molasses.

It is great I love it thank you very much for sharing

Good laptop and very fast and good price wish they had more

Software is not what I expected but it is doing what I need it to do overall.

Awesome Gift. Best Buy delivers with another great product.

Works pretty well except for a few glitches here and there

Extremely slow! Won’t even load Chrome browser properly let alone. Can’t even perform basic tasks, let alone run any software!

HP is my favorite product to use. I would hp products to all.

This Computer is really Slow. I’ve had it a couple a months. Initially i bought an hp laptop and that wasn’t any good so I traded it in for idea pad and it’s even worse. Very slow!

Laptop has slow startup and weak internet connection

Affordable laptop, in store experience fast and easy!

If you really need a good computer don’t buy the computer because it’s going to be a waste of money. The computer is so slow you will not be able to do nothing on it. It’s like totally a trash.

The computer doesn’t turn on all the time. I have to change the code to get into it at least once a week. The internet is always in not responding mode. I think a new computer would have been a better choice but I needed one just to get me by.

I was looking for an entry level pc for my daughter and I let her select a laptop. She selected this one because it's size was similar to her chromebook and she didn't want a touch screen. Unfortunately, this laptop has a celeron processor that does work properly when it heats up. It will freeze up the task bar, disable the functionality of some of the buttons. Worst thing, it may not allow you to sign into your account. We have best buy's total care, we took it to their Geek Squad twice, the issues persisted, and their final word was it's a low-grade computer and processor, so you should expect these kinds of problems.