Customer Ratings & Reviews

We are pleased to inform you that the delivery of your laptop was punctual and the product fully met my expectations, as described. I extend my sincere gratitude to Best Buy for their impeccable service.

Great product I use it everyday for work, it runs great was a very good purchase for me

Loved working with the lady at 71st I will go there any time I need help

Good overall and works for all my needs. Lightweight and fits in my backpack just right.

Not sure if it was on Best Buy’s part or HP but less than a month after purchasing, the screen just completely went black, then it never turned on again. I took it to two places to get it fixed. The first said the motherboard was fried and the second said it would be $300 to replace the motherboard because there was corrosion. I refused to pay $300 to fix a $200 laptop so I ended up buying a new one from a different brand. Unfortunately Best Buy has a very short return period, so I’m stuck with this computer carcass.

You don’t believe but this laptop works really good for my little daughter, is great!!!

This is a really good laptop to purchase for college freshman. I had to return in though because I got the wrong amount of storage but repurchased one with more and I have to say so it’s been great. It runs really smooth with all of my apps I use for school

Returning because it is too slow. Would only recommend for a beginner.

It is the perfect size for my my daughter to do her schoolwork

It's great I love it have no complaints. It's great for school.

Grate labtop, Fast and easy to use. Never let me down.

So far so good, satisfied with purchase, it’s just what I needed

I haven't figured out all the features yet, but i absolutely love this laptop. Great battery life. Great for school work. Great for fast charging cell phones. Great Bluetooth system. Great picture. Would definitely recommend!

Great for traveling because it is lightweight and overall runs well.

So far so good. Needed an affordable new one because I had accidentally cracked the screen of my spare laptop. So far working fine, all my docs transferred over on their own, and no issues. Hoping it lasts a couple of years !

This was a gift for my adult daughter going back to school, I can't believe what a great deal this was, and she loves loves it, I can always count on best buy to have a great deal, and I have been a very long standing fan of HP products

For the price you just can’t beat it. We need just the basics and it has everything we need. Love it!

Love my lil' laptop, especially the fan i bought to go under it to keep it cool. Works amazing!!

Is works great for basic use. Loved the color rose pink!!

This is a great basic computer...it does not have a big hard drive, so software applications are limited, but for the basic person who access the internet, e-mail, MS Office, it is great. You will need a thumb drive to store data or use the Cloud, but it is all I need.