Customer Ratings & Reviews

Purchase this laptop for my twin nieces who left for college and both have have said it works great does more than enough for school work and for free time on the web. I was worried about memory storage but they have informed me it hasn’t beed an issue. I did also purchase it for a GREAT price it was on sale, so with that being said I’m happy with my purchase.

It's been less than a month since I received the laptop, and up comes a message that the battery is holding minimal charge and may need to be replaced. I contact Best Buy, and get referred to the manufacturer since I am past the 15-day window. The mfg asks me if I have a half hour to spend on the phone; I respond not at this time. It is frustrating.

Works well for a 14 year old to do Information Technology aa well as research for school assignments. Will update further in a few months.

Not worth money. Super slow. Sucks. I regret buying it

Totally bad , it was so slow , it didn’t charge any page

Would not recommend this laptop struggle to complete basic tasks!

Love HP products. This came with the Microsoft S lock. I live where there is no cell service. Microsoft want to send a text message can't get one there is no cell service. Could not down load an email service or up date the virus soft ware or get the s lock unlocking soft ware. Computer is now worth less.

I did not like this computer. It took forever to download items. I had a hard time syncing a mouse to it. I usually like HP but I kind of changed my mind since I bought this computer. It was a good price but it didn’t do anything that I needed. I didn’t think the picture was that great either.

It's a beautiful paperweight! It has not worked from day 1. I have not been able to use it as the startup will never complete. I tried to exchange but nothing! Waste of time and money. I'm sure it's just this one unit but it's the one i paid for and it does not and has not worked!

Not what I expected. I needed a laptop as a backup to my Apple MacBook Pro. I figured, hey this should work for Word, email, cerfing. Probably, but I'm so used to the intuitive Apple that six steps to do one thing made me crazy. And way too much learning curve to "just simply" click or move or touch etc for me. Plusses: It seems faster than I was told it would be (but then again, it's brand new) and battery seemed to last ... good screen and brightness.

Love it. Great picture not too small of a screen perfect for school

Not the best laptop but it gets the job done. Was recommended by Best Buy employee

So slow, it wouldn’t load a web page. I returned the product

Super slow. Couldn't do anything. My child couldn't use it.

It a ok for basic use , but usage is sluggish. Not something I would buy again.

Although it was certified by Best Buy I wish I didn’t buy it. Computer constantly cuts off while I’m working on it. I bought it on the 2 of August haven’t had a chance to open and set it up until today which is the 21st of August and what I can’t return it. My 1st of using it and it shuts off every 10/15 minutes. Throughly disappointed.

Slowest thing i have ever bought had to return sadly

Very slow and crashes a lot. A waste of money and I would not recommend.

I would give it 0 stars if I had the option. This is the worst laptop I ever had. Can’t event open up a web browser or even so much as an app. Internet connection was the worst

Did not like this particular laptop. It is too heavy. I returned it for MS Surface laptop.