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Customer Ratings & Reviews

Your price for this item is $199.99
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Customer reviews

Rating 4.2 out of 5 stars with 164 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.0 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers find value in the 14" Laptop's ease of use, affordability, and compact size, frequently praising its lightweight design and ease of setup. Positive feedback also highlights decent performance for basic tasks and satisfactory battery life. However, some users mention limitations with the amount of RAM and screen quality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 164 reviews
  • Rated 1 out of 5 stars

    Speed of a dialup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Complete junk! The speed of a dialup. Update setting set to delay and update will take over your computer in the midst of a project. Went in to settings to try to avoid the disruption and it can’t be overridden.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Hp laptops

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't know it required some kind of code to get it but otherwise my son l9ve it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an Open Box purchase I had difficulty loading new aps. I had to it back to get Geek Sqad to download my printer driver. But I did like it enough to exchange it for a new on. Best Buy has been very helpful with all the issues. Good laptop for price

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    Replace the RAM Immediately

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has issues just doing the most basic of tasks. I bought 2 of these and replaced the RAM on both of them and still stutters like a mf. I bought a 2nd one to replace the first one because I assumed it was the storage was the issue, but that wasn’t the case. The problem was RAM and thankfully this laptop is upgradable.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Got for my oldest daughter and she loves it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Basic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty slow, but I'm getting used to it. I just hope it lasts long enough to make it worth it!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for the price that you paid. It gets the job done.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice starter laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use i had it for only a couple of days though before i upgraded.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop At A Great Price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was purchased as a gift for a friend. It serves its purpose for her. She was thrilled to receive it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good everyday use laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good basic everyday use laptop, i got this during a member only sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a great value laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excelent product by the price , nice color looks great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HP has always been a brand that I have trusted. Their quality has not decreased over the years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Teacher’s Aide

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for my daughter who is teaching for the first time this year. She loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Road-worthy Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the road. Geek Squad set-up was priceless. I will buy from them again. Characters on keys are hard to see.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a excellent computer as well as hard drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion this is a really good computer. I'm glad I purchased it. I love the expert Geek Squad assistance that comes with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good little computer, I got this for my granddaughter for graduation and she loves it. Just right for the start of college.

    I would recommend this to a friend
  • Cons mentioned:
    Ram

    Rated 1 out of 5 stars

    Pass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate to leave reviews but I have set up many laptops. This one was by far the most confusing to do. Then once set up it was slow, crashed and would update mid task. This was the slowest laptop I’ve ever used in life. I returned it and was told that the gigs for this laptop was the reason why. If you don’t mind a slow laptop that crashes and restarts in the middle of your tasks go right ahead. Otherwise look for something else.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Screen quality

    Rated 2 out of 5 stars

    Sub-par laptop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super slow and weak processor...cheap and dull screen... didn't like it....

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Computer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this item, I’m looking forward to using it for my reasons

    I would recommend this to a friend
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