Customer Ratings & Reviews

Not enough internal storage. Very light weight and easily fits in a bookbag.

When I received the package the computer stated excellent condition, but when I pulled out the lap top out it was dirty. Had crumbs of food and when I opened the actual laptop it had tape as if someone had taped their passwords or papers to it and had human hair as well. Not good for a product you expect to be clean at least.

Install Windows Install the Internet Just install Bluetooth It takes more than an hour It doesn't work out either The next day, a different company Change It takes less than 20 minutes

I got double charged for the printer and then for the free items the code didn’t work I am very disappointed in the service I got this time with Best Buy

My rating is poor due to the lack of knowledge of the salesman. They stated I needed to buy additional software which ultimately cost me an additional $90. I later found out after starting up the computer that the software is included free for the first year. I attempted many times to get a refund in the software that I still haven’t used. And they store and customer service were useless and did not care about my situation.

It runs very weakly, I thought maybe it was the one I had before as I had one in Pale Rose Gold and I thought maybe it had a factory problem bc it didn’t have a reason to have high cpu usage a few days after purchase but the same thing ended up happening with this one.

Screen quality is very low. BATTERY is horrible !! Just not worth the buy.

This is the sixth computer I've purchased since 1993 and it is absolutely the worst ever. MY $40 Android phone has faster and more dependable internet ability. Routinely takes 3 to 4 hours just to close a website page. (yes, HOURS not minutes). Save yourself some time and just throw $250 in the trash can. Would not recommend and will never buy another HP product.

I ordered the item and they cancelled my order and I'm supposed to get a refund glad just waiting for my refund

Im not happy with this computer. It takes a long time to start. Doesnt hold a charge. Its very fast. You get what you pay for.

Someone called to cancel the service I was supposed to get on today, October 1. I could not understand what ahe was saying about why the appointment was canceled. I could not understand the call back number. So I am stuck without talking to someone about the cancellation.

too bright cant dame the light it hurts my eyes when I'm looking at the screen

i don’t want to sound like a picky person nor blame best buy directly. but when i received my package the whole box was soaked in some type of liquid that smelled like windex. the computer was fine but the whole box was damaged and i left a review on the shipping company complaining about it and didn’t hear back from them

If you are looking for an affordable, small, lightweight, ultra-portable basic laptop to take with you on the go, this may be exactly what you are looking for! Out of the box you wouldn’t know that this is a budget laptop. It looks very well made and feels sturdy. The keyboard has a nice feel to it, and the screen looks great for what it is. The only thing I did notice is there is a little bit if flex in the keyboard when using keys in the center of the keyboard. But other than that, I have no complaints about the design, form factor, or feel. Now, keep in mind, this is a budget laptop that is meant to be taken with you to do very basic tasks. You aren’t going to be playing Elden Ring on it or anything like that. This is designed to be a full Windows machine to do tasks like checking email, websites, doing word processing, maybe editing photos and watching streaming video. It just doesn’t have enough power to do a lot more than that. It boots up in a matter of seconds after the initial setup process, and feels pretty fast while you are using it. It has 4GB of RAM and a 128GB hard drive. So there wont be a lot of space to store large files or things like that. I didn’t open it up, but I am assuming that neither the RAM or hard drive are up-gradable. For ports, there is a full size SD card slot, 2 USB ports, 1 USB-C port, a headphone jack, and a full size HDMI out which should be plenty for most people. As far as the battery life goes, they claim it will work all day for you, and I have no reason to believe that not to be the case depending on how you use it. Just as a test I played a full screen 4K video on YouTube to see how long it would go for. The video played for 3 hours without any problems, and then the computer kicked into battery saver mode and there was about 20% battery life left. So, you’ll have no problem watching a full length feature film or two. If you just used it for surfing and word processing and checking email, I have no doubt that this would get you through a full day before needing a charge. Overall, I am very happy with this laptop and you do get a lot for the price point it is at. If I had one wish, it would be that the keyboard lit up to make it easier to use in darker rooms. That should really just be standard on every laptop these days. But other than that, for what it is , this is a great laptop and a great value! I highly recommend it!

Describe as a screen touch, but not touch screen. Please do something

Wireless card broken out of the box. Since I can’t get it to initiate setup I’m returning it.

Super slow laptop. Dont buy unless youre going to use it for basic stuff.

As someone who needs a reliable laptop for both work and leisure, I’ve been really impressed with the HP 14-inch laptop. It’s the perfect blend of performance, portability, and practicality. Whether I’m powering through work tasks, editing photos, or watching videos, this laptop has been an absolute game-changer for my daily routine. Powerful Performance with Intel Processor: The Intel Processor N150 is more than enough to handle everything I throw at it. I can multitask effortlessly, whether it's switching between work documents, browsing the web, or streaming videos. The 4GB of DDR4 RAM helps things run smoothly, with no noticeable slowdowns even when I’ve got several tabs or apps open at once. It’s been a solid performer, and I can rely on it to keep up with my fast-paced tasks. AI Assistance with Microsoft Copilot: The addition of Microsoft Copilot in Windows 11 is a huge bonus. It’s like having a personal assistant available at all times to help me with everything from brainstorming new ideas to finding quick solutions. Copilot has been especially useful for organizing my work and offering simplified answers when I need them most. It’s intuitive and easy to use, and having it built right into Windows 11 has made my workflow so much smoother. Impressive Display and Design: The 14-inch HD display is fantastic for watching videos and working on projects. The micro-edge design, with its almost bezel-less look, gives me more screen space, which is great for multitasking. I can easily connect a second monitor for an even more efficient setup. The anti-glare panel is also a lifesaver for outdoor use, as I don’t have to worry about my screen being washed out by sunlight. Plus, the slim design of the laptop makes it ultra-portable—it's incredibly lightweight and easy to carry around, which I love for when I need to work on the go. This can also fit in small spaces or desks. Battery Life and Fast Charging: I have gotten anywhere from 8-11 hours out of the battery depending on what I am doing. I’m always on the move, and the battery life is a huge plus for me. It lasts through a full day of work without needing a recharge, and when I do need to plug it in, HP’s Fast Charge feature gets me to 50% in just about 45 minutes. This has saved me on several occasions when I’m in a rush and need a quick battery boost. Connectivity and Audio Quality: This laptop comes with Wi-Fi 6 and Bluetooth 5.4 wireless card. The audio quality isn't horrible for such a slim device. The dual-array microphones and HP True Vision HD camera are perfect for video calls, ensuring I always look and sound crystal clear, even in low light. Sustainable and Portable Design: Weighing just 3.24 lbs and measuring only 0.71 inches thin, this laptop is incredibly portable. I can carry it from room to room or slip it into my bag when I’m heading out. It is ENERGY STAR certified and made with sustainable materials like post-consumer recycled plastics if that matters to you. Final Thoughts: Overall, the HP 14-inch laptop has exceeded my expectations. From its sleek design and powerful performance to its impressive battery life and AI-powered features, this laptop is everything I need to stay productive and entertained. Whether you’re working, studying, or just enjoying some downtime, it’s a reliable and versatile device that won’t let you down. Highly recommend!

Horrible slow computer, I only bought it 3 months ago and I can’t do anything

I hate this laptop!!! Enlarges page whenever it wants & just did it while writing this review. Don't have to click on anything and goes there anyway. Does NOT have left click OR doesn't work!!! Performs mostly like the ancient Windows 10 I replace with this junk!!! DO NO buy!!! HP should be ashamed but of course they're laughing all the way to the bank. Sorry suckers, I'm replacing this one!!! New one coming better NOT have any issues