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Customer Ratings & Reviews

$599.00
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Comp. Value: $709.00

Customer reviews

Rating 4.7 out of 5 stars with 176 reviews

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Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-176 of 176 reviews
  • Rated 5 out of 5 stars

    the computer was great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the salesman was excellent, he helps us a lot in the purchasing process

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Person

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues got it up and running with the help of your Geek person Chris

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was great deal to get good configuration laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WIN LAP TOP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was not a good fit but the customer service at best buy was excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good laptop for light use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice machine for light use and web apps. The price is right when its on sale for sure!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tyler was very helpful in helping me chose my computer.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent laptop, that gets the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Okay laptop, only problem is the track pad. Also the build quality is plastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good laptop for low price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice specifications for the price I bought and should see how it works.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No backlit keyboard. Camera had a greenish tone to the image.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy Website, sold 3rd party Marketplace

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop showed up with no drivers - had to go to the store multiple times to try and get help with laptop as you could not even download them as the wifi was also not installed along with various other issues. Ultimately it was covered but had to take it to a repair place and the cost was covered after multiple trips to store and emails. It was sold to us via Best Buy using a marketplace person, per VERY AWARE on the WHO is selling even if using the Best Buy website. We did not.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Battery Power Sucks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for about a month now to replace a similar 5-year old model with a failing battery. Works fine for my not too complicated needs. Did not realize it didn't have touch-screen which I've kinda liked. Biggest complaint is battery power usage. I now make sure it's fully powered when I turn off each day because it will have a significant drop in power overnight.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    d something wrong w my purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was told my computer was a touch screen (NOT SO) I was very surprised and unhappy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY - SHUTS DOWN CONSTANTLY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop as a replacement for a Dell laptop Ive had since 2020. I live in the UK so video chatting is very important. Ever since I brought the laptop home, anytime I video chat the laptop screen will go black and then it shuts down after about 20 minutes. The laptop is plugged in to power and I have it on a cooling tray, propped up, ensuring it doesnt overheat. I'm extremely disappointed and 100% do not recommend, especially if video calls are important. If I was in the US I would return this in a heartbeat but cannot do so from the UK so Im stuck with a $550 piece of junk.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Why the $107 increase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second one purchased cost me $588; the first one was only $481

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I wanted, oh well, going to have to live with it

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Lap Top Broke

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lap top broke within a week of purchase. Returned and purchased a Dell. It did have the AMD processor.

    No, I would not recommend this to a friend