Customer Ratings & Reviews

I got it for my mom and it works great. She was due a new computer, way past due. I wanted to make sure she had the latest operating system. The deal I got from Best Buy was great.

It really a good product it workings perfectly great

No lie, this is the best and biggest laptop I have ever gotten, and thank god it was on sale right on time for my classes. Everyone loves a macbook but after trying this and for the price I love it! HUGE screen and its touch screen! Fast and easy to use.

I didn’t realize how difficult the keyboard would be to get used to. With the number pad integrated into the keyboard make sure you type correctly. Also, the power button took a while to find, since it is in the keyboard no separate. Other than that computer is fine. I bought for school, and it works well.

I love my laptop the best kabob I ever buy thank u Best Buy I will definitely buy again

It works great! Runs fast. I use it for spreadsheets and general internet surfing and I'm satisfied.

The laptop is just what I needed. It is a updated version of the one I had. Great value, as it was on sale!

Love the touch screen, lots of storage, band for your buck

I recommend to not buy this. This is very slow and very laggy.

Nice laptop. Works perfectly. The battery last long time.l, and the screen resolution is great. Also, the CPU power is very good for this price. I recommend this laptop to anyone who is looking for a good laptop.

I've been using this HP 15.6" laptop for a few weeks now, and it's been a really solid machine for my day-to-day needs. First off, the Full HD touch-screen is the standout feature. It's bright, clear, and the touch response is surprisingly good. It makes casual web browsing and navigating Windows feel much more intuitive. Performance-wise, the AMD Ryzen 5 processor and 8GB of RAM handle all my usual tasks—like web browsing with lots of tabs, streaming video, and working on Office documents—without any lag. The 512GB SSD is the real hero here; boot-up times are incredibly fast, and programs open in a snap. It makes the whole computer feel quick and responsive. The natural silver finish looks sleek and professional, and the laptop itself is reasonably lightweight for its size, making it easy to carry around the house or to a coffee shop. My only minor critiques are that the 8GB of RAM might feel a bit tight if you're a heavy multitasker or want to do serious video editing (though it's fine for my needs). Also, while the battery life is decent for light work, it's not an all-day battery if you're streaming video or doing more intensive tasks. Overall, for this price point, you're getting a fantastic package. It's a reliable, fast, and modern-feeling laptop with a great touch-screen. I'd definitely recommend it for students, home use, or general office work.

I was a loyal customer to another well known name brand in electronics/computers, and I took a chance on buying this HP laptop. I like how sleek it is, and how light weight it is. Since getting everything set up I am really liking the soft touch keyboard, the sound of the stereo system as I stream music, the speed at turn on, the speed of the processor and the touch screen. It is turning out to be well worth the switch and the money.

Excellent value for the money, bought this to replace a windows 10 pc (since 10 is phased out) Great experience with Best Buy, shipped quickly to the door at a nice price!

I am completely satisfied with my HP Laptop purchase; it fits my needs perfectly and works smoothly. I am also very pleased with adding the Geek service and having them set everything up for me, saving me time and frustration. I am happy with all the additions that I did not have with my old computer which speeds up my progress and increases my physical stamina and production.

We bought this for studying and completing homework at an online college course. It works very well for this application.

First new personal laptop I've had in over 10 years. It offers everything I wanted and more. My experience with the Geek Squad team was the Best part of my purchase. They took extra time with me to make sure that an "older" person understood the ins and outs of a huge jump in technology. I will continue to use Best Buy for my technology needs.

I am elated with my HP silver laptop! It offers excellent GB memory, with array usages. Its light weight is advantageous for travel.

Overall, I am happy with this computer. There are a couple things though that I do not like. The first thing is that it is hard to find the power button! This is the first laptop that I have had where the power button is located in the top row of keyboard. Usually it is separate, and located above the keyboard. I have no idea as to why this was changed! Next is the fact that the arrow key is so small, and the scroll bar on right side of computer is so thin/narrow. I wish that I would have known these things before I purchased this laptop.

I went to Best Buy with the intention to purchase this product after doing research on comparable products, HP and other brands. There was a HP rep on site who answered my questions and reassured me I was making the right decision. The product is working fine for what I need. I use this laptop for emails, internet surfing, and printing out forms. I also like the 512gb storage for potentially adding music, photos, and files.

Have not used it enough to give a valid review. The Geek Squad is great!