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Customer Ratings & Reviews

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$549.99
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Comp. Value: $799.99

Customer reviews

Rating 4.7 out of 5 stars with 1912 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers appreciate the laptop's overall performance, processor speed, and touchscreen functionality, making it suitable for daily tasks and inventory work. Its portability and screen size are also well-received. However, some customers have expressed concerns about the battery life and potential overheating issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,912 reviews
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    HP 15.6" laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop size and weight are perfect for home use or for travelling with. The keyboard has a nice feel, and I highly recommend for anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop I would recommend this laptop to friends and family.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied Customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with my new laptop. Very happy with the support I got from Geek Squad to move old files onto my new laptop

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Good, reliable computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer, I use a similar one for work and I figure if our tech savvy IT guys trust HP, I can as well. I appreciate the full keyboard with the number pad as well as the touch screen. It works for my needs and I'm sure can do a whole lot more!

    I would recommend this to a friend
  • Pros mentioned:
    Touchscreen

    Rated 5 out of 5 stars

    Awesome laptop :)

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is so goated! The best I've ever bought. I got it for my daughter who is going into university this fall and she's absolutely adores it! She loves the touchscreen feature as well as the large amount of storage and the vast amount of customization options! I would 100% recommend this laptop to anyone who needs something reliable and stylish!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop, works really well for basic users, excel, word, power point and acrobat.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal this Thanksgiving

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased an HP laptop from the Best Buy Warehouse in Norwalk, Connecticut, and had a great buying experience. The staff were very helpful and took the time to understand what I was looking for. They guided me toward options that matched both my needs and my planned budget. Although the in-store buying options are somewhat limited, the selection available on display was still enough for me to make a confident decision. In addition, the Best Buy website and mobile app were excellent resources—they provided clear details, comparisons, and availability information that made the process even easier. Overall, I’m very satisfied with the service and support I received. Great experience!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great Choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Laptop for College – Worth the Purchase I purchased this PC laptop for my grandson as he heads off to college, and I couldn’t be more pleased with the decision. After doing quite a bit of research, I was looking for something that balanced performance, portability, and price—and this model has delivered on all fronts. My grandson loves it—and so do I.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Valid for money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the Color. Good performance valid for the amount we paid

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great laptop for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid machine. Does everything you need for home office work on a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Processor speed

    Rated 5 out of 5 stars

    Good deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a old model of the same. This one its 1000 times faster and stable. For all my school work!!!! I purchased on black Friday and the price was amazing!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Portability

    Rated 5 out of 5 stars

    Great laptop!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does exactly what it’s supposed to do. Has just enough memory and very lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP laptops

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. New one, safe and clean. Box in a good shape.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent display and performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this laptop, excellent display and performance and good battery life. Absolutely worth the money and I am satisfied. I would recommend it to purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Screen size

    Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this laptop. Great size keyboard with spacing that is nice for larger hands,

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Touchscreen

    Rated 5 out of 5 stars

    HP Touch Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm impressed with my HP touch screen laptop. I like that it is lightweight.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased with Product and Pickup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed to purchase two laptops for Christmas and was having a terrible time getting in on sales. I found this i7 laptop with everything I needed. And it was still on sale. I am very pleased with this laptop. I have had many good years with various HP laptops and I hope this will give me more. I was a bit afraid of W-11 but this hasn't been a problem for me so far. I also appreciate how easy it was to pick up at the store. I had a doctor's appointment in near the Best Buy store (40 miles away from my home) and it was a quick, efficient process.

    I would recommend this to a friend
  • Pros mentioned:
    Portability, Processor speed

    Rated 5 out of 5 stars

    Wonderful Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is perfect for traveling. Its system is fast and the graphics are perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HP - 15.6" laptop is a fine replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this HP - 15.6" Full HD Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB SSD - Natural Silver to replace a similar bit much older HP laptop which had slowed to a crawl. Especially with Windows 10 support ending, it was time to update to windows 11. Glad I did, as this machine runs like a new sport car.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for school work but I’m not a big fan of the battery life. Runs pretty well besides that

    I would recommend this to a friend