Customer Ratings & Reviews

My old Dell laptop started giving me problems, I replaced the battery and a week later it stopped working unless it was plugged in. So I purchased a HP laptop which was faster and more efficient and it even had a touchscreen. It works great!

Excellent performance and slim and weightless easy to carry finally simply superb

Awesome item for my home and work needs. Well performance of computer till this moment. Great screen.

Good performance with braking the bank, fast, reliable for home/work.

I’m really impressed with the screen size and display quality—it’s easily the standout feature and makes the overall experience enjoyable. Performance is solid, but I expected more from a 13th Gen Core i7 processor. Compared to some competitors, it feels a bit sluggish at times, which was a little disappointing given the specs. Overall, it’s a capable device, but the performance doesn’t quite match the premium feel of the display.

I've had HP laptops before. This one is a great laptop and isn't too heavy. It's got good battery life and is easy to use.

This is the laptop I wanted for travel, but the salesperson helped a lot by telling me about 'blue box' items discounted because a customer returned the item, good as new, which Best Buy checked out and re-stocked for sale at a discount. Had it up and running within a day. Took a couple more days to add updates, apps and utilities I use with my other Windows 11 computers. Running great now -- even connected it to my Logitech keyboard and mouse by adding a sending unit to a USB-A port.

Light weight, high speed, excellent graphics, good for home or business use.

For 529$ we can’t expect much more. It covers all the basics for a decent laptop. Light weight with good display.

I love my new laptop. Easy to use and I really like the touch screen. The display is just the right size.

I love the mouse pad on this laptop. It is really lightweight and skinny. Had no issues so far. Love it.

Lightweight, easy to handle and fast. Software booted up with no problems and the interface was easy to walk through, step-by-step!

I recently purchased an HP laptop from the Best Buy Warehouse in Norwalk, Connecticut, and had a great buying experience. The staff were very helpful and took the time to understand what I was looking for. They guided me toward options that matched both my needs and my planned budget. Although the in-store buying options are somewhat limited, the selection available on display was still enough for me to make a confident decision. In addition, the Best Buy website and mobile app were excellent resources—they provided clear details, comparisons, and availability information that made the process even easier. Overall, I’m very satisfied with the service and support I received. Great experience!

I really like the speed and battery life as well as the image. Not heavy at all

Got this computer for work and she is great. Everything works smoothly and apps open quickly. Only con I would say is battery life is not as long as I expected. (4/5 hours when connected to all my work programs) but I may just need to adjust settings. Overall she's a great laptop!

Finally decided to get rid of my desk top and was looking for some thing faster and bigger screen. So far it is working good for me.

We have been buying HP computers for years and have never had a problem with any of them. I decided to purchase another brand last year to maybe save some money. Ooops bad choice. It died and could not be repaired. Got my money back because I took out the extra warranty and bought another HP. This computer is awesome. I learned my lesson.

I am very happy with it, especially the Touch-Screen. My last laptop did not have it. That is the best way to go for me. I am always happy with Best Buy. They take good care of their customers and I am always a repeat customer! Thank you for your service and products.

Great computer, easy to operate, fast processing.

Love this laptop! Light weight and runs like a champ. No concerns noted.