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Customer Ratings & Reviews

Your price for this item is $439.99

Customer reviews

Rating 3.3 out of 5 stars with 12 reviews

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The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-12 of 12 reviews
  • Cons mentioned:
    Slow

    Rated 3 out of 5 stars

    Buy something better

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i dont do reviews right away i have not even had this laptop 2 years yet and it already has problems with printing pictures . Tried all the trouble shooting and clearing everything i needed to and it one day decided to not do it. Also after 6 months its slow . And i have kept it pretty clean with deleting cooking and unnecessary files wont by another and wouldnt recommend

    No, I would not recommend this to a friend
  • Cons mentioned:
    Microsoft account, Slow

    Rated 4 out of 5 stars

    Personal Laptop Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop serves its purpose, but it’s very frustrating that there’s a requirement to setup or have a Microsoft account to get through the initial configuration. I think the laptop runs much slower than it should and am not sure if it has to do with the Microsoft account settings. With Covid-19 I have not been able to bring it to GeekSquad to have it looked at, but I will be as soon as possible.

    I would recommend this to a friend
  • Cons mentioned:
    Misleading, Slow

    Rated 2 out of 5 stars

    Not Worth It

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this laptop, and I am about to return it so I can get a better one. The fact that it is labeled as a “gaming laptop” is misleading, considering it is slow just doing basic things.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 2 out of 5 stars

    Color is nice!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this a few weeks ago and i regret buying it. Some reason it is beyond slow. And it’s not my WiFi cause everything else and my old lap top was a quick and fine but this one everything is so slow on it! It takes forever to even begin anything! Very disappointed

    No, I would not recommend this to a friend
  • Pros mentioned:
    Work

    Rated 4 out of 5 stars

    Ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm using this laptop primarily for work. It does what I need it to do. I don't like that the number lock key doesn't light up when on as the Cap Lock key does.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great Laptop for anyone!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my grand daughter for school...great sale price and all the features she needs. She liked it so well, we ordered one for her mother as well!! The color is fantastic...something fun and different from the basic gray, black or silver....without adding a skin to make it unique. Color aside, the functionality is great...one of the few we found that still comes with a built in cd/dvd R/W...a plus for someone who doesn't like hauling extra parts around with her.

    I would recommend this to a friend
  • Cons mentioned:
    Functionality

    Rated 2 out of 5 stars

    Son did not like it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return this product my son was not happy with the storage nor the functionality

    No, I would not recommend this to a friend
  • Cons mentioned:
    Color

    Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know I viewed a blue one and bought but some how I have a purple on for my son it would of been nice it they had a select a Color so my son wouldn’t be stuck with a purple laptop that he is embarrassed to have

    No, I would not recommend this to a friend
  • Pros mentioned:
    Use

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter uses this for homeschool and it works perfectly for her needs. Lightweight and easy to carry around so she can do school work anywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Value

    Rated 5 out of 5 stars

    Great HP laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value and quality bought this for myself and cousin, no issues

    I would recommend this to a friend
  • Pros mentioned:
    Good

    Rated 5 out of 5 stars

    Great laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought before hp laptop and this one is good as others one

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Absolutely hate it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had it for a month and the first time I opened and used it, it was as slow and my virus infested 10 year old one. It lags, it's slow and I hate it!

    No, I would not recommend this to a friend