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Customer reviews

Rating 4.1 out of 5 stars with 2521 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 3.2 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers highly value the affordability, user-friendly interface, lightweight design, and ample storage space of the 15.6" Laptop. However, they express significant dissatisfaction with its slow performance, particularly when it comes to gaming. Some users also mention the need for more RAM and find Windows 10 to be challenging to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 114 Showing 2,261-2,280 of 2,521 reviews
  • Rated 3 out of 5 stars

    Nice laptop on a budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power button is small and it makes it difficult to power the laptop on.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and decent price just runs slow so would suggest more GBs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works well for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good to watch movies and e-mail. Haven't tried to do much anything else.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great for teens

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is great for kids and teens but not adult use

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    great price for this item!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good computer, a little heavy though, but if you used at home is perfect

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Slow to boot up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine, once booted up. But, it takes a while to connect with wifi.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good system for streaming and light internet. Windows 10 updates a lot.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Slow

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just purchased this for personal use. Checking emails, Browsing the net. Since the day I fired it up I barely use it the speed is like 1990s Dial up. I probably should’ve returned it or had it looked at to see if there’s a problem.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    slow because of HD

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best buy uses the bait and switch routine. i wanted a solid state HD laptop but guess what, they only have these with mechanical HD's in stock. solid state HD laptops take months to get in stock. then Bestbuy try's to up sell you. Shame on them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great computer for students

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good reliable computer for you simple Microsoft PowerPoint

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is suppose to however with some lag and delay issues.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 1 out of 5 stars

    Worst Laptop Ever!!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop was slow since DAY 1. I thought if I would’ve download software to help it perform faster to help and not one application helped. I AM NEVER BUYING A NON-BRANDED LAPTOP AGAIN. HP WHAT???? 15.6 UGHH. Piece of crap.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Functions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an ok labtop u get what u paid for its only good for minimal use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not an expensive laptop but a little slow to keep up with my typing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is actually my daughters laptop but she seems to like it fine

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 4 out of 5 stars

    You're going to need some Patience.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, let's get this out of the way. This is a poor man's laptop. Amd processor, not lintel, 4gb ram. Keyboard is nicely sized but not back lit, not even number lock. At least the Caps lock is back lit with a small led in the corner of the key. A slow start to say the least. Between Windows 10, all the hp bloatware and pre installed McAfee antvirus, this laptop will test your patience as it will be running slower than molasses or a tortoise on tranquilizers. You are going to have to get through the windows 10 setup first. Before doing any windows updates, One at a time, unistall McAfee, unless you want to keep it as your antivirus... and then go through and uninstall all the hp bloatware. You may have to do a manual install for windows update. Again patience will be required, because the initial windows updates are going to take what seems like an eternity to download and install. Now you are ready to navigate windows 10 settings making sure you have privacy settings to your liking and making sure that programs you don't want or need aren't running at start up or in the back ground(google and youtube this). Also, don't expect help from HP or McAfee on getting rid of Antivirus or bloatware. If you disrupt the uninstall of McAfee, there is no way to get it off your computer with out doing a factory restore(what I had to do). Once you have done all this, your drugged tortoise of a laptop will be transformed into a well running and fast laptop(well fast for an amd processor and 4 gb ram). Again, this is a poor man's laptop. Don't kid yourself into thinking it is anything but. If you can afford to spend twice as much on a laptop, PLease do!!!! If you can't, please pay attention to everything I wrote; You will be far less frustrated and actually enjoy this budget laptop.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Average low end computer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very average low end computer nothing special does the job.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    123

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microsoft charge for everything now not happy. office 365 expensive

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Wasted money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop for my niece who is in high school and this thing didn’t last a year, it went dead. I was and still is so so disappointed that it didn’t do what is was meant to do. Now she is without one. Wish I could get my money back or a replacement.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Great price, fast boot up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not expect my laptop to freeze a lot, considering being 1T.

    I would recommend this to a friend