Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.1 out of 5 stars with 2521 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.7 out of 5 stars

  • Speed

    Rating 3.2 out of 5 stars

  • Display

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers highly value the affordability, user-friendly interface, lightweight design, and ample storage space of the 15.6" Laptop. However, they express significant dissatisfaction with its slow performance, particularly when it comes to gaming. Some users also mention the need for more RAM and find Windows 10 to be challenging to use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 2,521 reviews
  • Rated 5 out of 5 stars

    Works very well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter, she loves it for the games she likes to play and videos she likes to watch on you tube kids

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is great for the price! Runs fast and has great storage space. It is perfect for work and surfing the web.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does its Job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what you would expect a cheaper computer to do but is not the best quality. Resolution is terrible and difficult to read.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer for son school use.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had one like it and it got damaged. My son liked this model so much he wanted to stay with it hen had to buy a new one.

    I would recommend this to a friend
  • Cons mentioned:
    Slow

    Rated 2 out of 5 stars

    hp computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for work it work good for what we need, BUT it takes a long time to turn on and that is the only downfall.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mom Birthday present

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom so excited to get a computer! She absolutely loves it and brings it with her every time she visits.

    I would recommend this to a friend
  • Cons mentioned:
    Processor

    Rated 2 out of 5 stars

    Good for the price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer is good for the price but the processor is slow and memory was not enough for my daughter's game. Had to return.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    perfect forcollege

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just what my granddaughter needed she uses it every day;;;;;;;service at best buy was not to good but we found on our own

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice starter laptop. If you are just looking for internet surfin and work processing then then is a good laptop for you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My wife loves the computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great computer my wife’s first laptop it has a nice size screen and does it’s perfect for what she uses it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop has a large screen ans is sleek. Awesome for writing school papers or your next book! Overall awesome value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new laptop and very happy with my Dell purchase. I usually buy HP but this one has met my expectations so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this primarily for writing and listening to music. Very affordable, slick, light, and does everything I need it to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop for the Money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Twins turned sixteen this year, and they both got new laptops. My son likes his for the purposes he intended it for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what we were looking for, works as expected. The only issue is it does have a driver to work with an older printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a year now and I've only ran into a few issues. Would buy again but it would be obsolete by that time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have enjoyed this product. I needed it for online learning classes. I have not had any problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great student laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for any student. Does exactly what is needed for high school needs (homework, projects, internet search).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for school

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this laptop for school. The price is perfect for my budget. This computer comes with Word and PowerPoint.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worse laptop EVER. HP Laptop

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i just purchased this laptop and it is extremely slow. I have not installed anything on the laptop, but I have preformed all the updates. I checked the task manger and with only the browser open it is using 90% of the CPU and 87% of Disk. I installed Norton and ran a scan and everything appears fine. I was not upset until I did some research and found hundreds of others complaining about the exact same thing with their brand new HP laptop. It is definitely going back to HP as soon as they open in the morning and I will purchase another laptop, which will NOT be a HP for sure. never again. Why does Best Buy even sell this piece of CRAP.

    No, I would not recommend this to a friend