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Customer Ratings & Reviews

Your price for this item is $314.99
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The comparable value price is $369.99

Customer reviews

Rating 4.5 out of 5 stars with 394 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.6 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers regard the laptop's price as reasonable and its performance as satisfactory. They appreciate its lightweight design and clear screen, making it portable and user-friendly. However, some users have concerns about the keyboard visibility and battery life, which lasts less than six hours.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 394 reviews
  • Rated 5 out of 5 stars

    Easy purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and quick startup. Great for a student laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop is awesome my daughter can't keep her hands

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter love that gave it to her for Christmas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for the price and timely delivery. Very pleased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, easy ordering,on time delivery!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with the purchase of this laptop.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ljg

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good have trouble adopting to Microsft from Google

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It's a No for ME

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing this laptop. I have found it is not for me. You can not have multiple tabs open at once without it slowing the speed down. So I will be buying another laptop.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Windows 11 may have many bugs to be worked out

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on 21 Dec. 2021 - return period ended 16 January 2022. On the first week of February 2022 it stopped accepting the print command; it was not the printer for my other devices still printed. Then on 25 February 2022 it stopped turning on. My advice for anyone getting this system is to add the GEEK protection plan.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    laptop buit poorly

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    laptop split , never see this happen before. this one was built poorly

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Computer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was happy til screen broke just fron sitting on desk

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy it!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this laptop 1/22 it worked great. For 2 weeks went to charge it won’t charge won’t come on at all. And of course it’s passed the return exchange date. Never again Best Buy worst purchase ever!!! This laptop is trash!!!

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    NOTIMPRESSED!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not impressed, not much else to share, just..."not impressed"

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP Laptop

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returning today, slow operating and navigating. I have nothing downloaded but Google Chrome. did a virus scan and found issues on it. Also didn't see additional damage to it. Will return for a faster one.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not secure service from Geek Squad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer is fine, but came "new" with someone else's info and data on it! I called to find out why, thinking they'd sold me a "used" unit in a new box. They "said" they'd investigate but I never heard back from them. I figured out myself the Geek Squad tech 'synch'd' mine with another he was working on and forgot to clean it off! Won't be going back to BB.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Slow, frustrating, died, avoid!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very slow right out of the box. Every click took a long time to do anything. There was a lag when typing in a browser. After 5 days wouldn’t even turn on anymore. Returned for a better laptop. Employee said “it’s a slow computer, you get what you pay for”. It was a waste of time, I’m appreciative I was able to return it. Great customer service.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    My computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor battery, speed very poor. Would like to return this comp. and upgrade it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 1 out of 5 stars

    Happy customer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great product for the money. My daughter loves it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Definitely a budget laptop, but not worth it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend this laptop for anything. I bought it as a shared backup PC to use at the office and only the web browser was needed, but even using web based applications and websites, it would stutter while typing and was incredibly slow. For $100 more you can get the AMD Ryzon processor and twice the memory.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Amazing computer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I would recommend you guys to buy it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No gaming on this. Don’t try!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do NOT use for gaming. You won’t be able to play a single game on it. My daughter now has a brand spanking new computer that’s useless

    No, I would not recommend this to a friend