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Customer Ratings & Reviews

Your price for this item is $424.99
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The comparable value price is $499.99

Customer reviews

Rating 4.6 out of 5 stars with 979 reviews

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Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the price, ease of use, screen quality, storage, battery life, performance, and weight of the laptop. They appreciate that it is affordable, user-friendly, has a nice display, ample storage, long battery life, fast performance, and is easy to carry around. However, some customers are negative about the fan noise, limited gaming capabilities, S mode, and occasional freezing, particularly during video conferencing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 979 reviews
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop design is too good and looks different and stylish compared to other brand laptops. Fast enough and comfortable to do any personal browsing, watching movies,... etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    *

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful at keeping out the products and explaining each one also when geek squad came to my home she was extremely helpful and knowledgeable very good experience thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop at a great price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a diabetic and needed an Apple laptop to compile special software using Xcode. This laptop is upper fast and allows my software to compile very quickly. Greet job Apple!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop at an affordable price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop at an affordable price. I love the proceesor, very fast. Set up was super easy and it walked me right through it, basically I didn't need to do much of anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good laptop and great speed.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good laptop for working from home. The keyboard is very comfortable. The display is bright and the colors seem to be awesome with windows 11 operating system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop not enough RAM. SIMPLY, EASY RETURN AT BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this laptop open box to run specific design application for work; it did not have sufficient RAM. Best Buy was fabulous allowing me to return no questions asked.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It may be better.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is regular, when you lift it you can hear the creak of the plastic. The keyboard ink is lead, exactly the same color as the laptop, so it is very difficult to notice the characters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well haven't had any problems with it. I thought that it was a good value. Nothing fancy but does everything that I need it to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect for what i need. It runs the Office product I use every day with plenty of speed. It was quick and easy to set up and has been running flawlessly since day 1.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a first purchase for my husband. The sales staff was knowledgeable and very helpful during our selection process.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Whatagreatlaptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great employees working in computer area in Tustin Ave Orange store. They really helped me in purchasing a new laptop and educated me on how to use it. Kudos to these guys.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Open box not bad!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time buying open box item. I’m pretty satisfied with the cost savings in doing this. Only thing wrong with the laptop was a greasy finger print on the screen, but definitely worth the $50 off!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy at a good Price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    User friendly just what we needed. We needed a computer to run a program for our Sign and needed an ethernet connection on it also. This fit the bill perfectly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a loyal HP customer, I'm very satisfied with this product. I use it primary for surfing the internet and online coursework.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This HP laptop is a really good mid level laptop at a entry level price. Plenty of RAM and a SSD for fast processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy. BEST BUY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to order on line Notified me as soon as computer was in then had several days to pick up. Store clerk was fast and had no problems. Thsnk you BEST BUY

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent choice and you can't beat BEST BUY price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this laptop...easy to set up and use. I didn't notice the fingerprint feature until I started using it but I really like this option to sign in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect Christmas present for mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    70+ mom needed a new laptop (using a 2007 HP). Perfect screen size, backlit keys make the keyboard easy to see, like the mouse pad, and mouse buttons.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for my daughter. Does everything she needs for school and basic internet uses, plus plays the games on Steam she wanted to play. Great buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    HD Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I picked my new HD Laptop and was explained about the operation of it by a guy who did a fine job, Now that I have been using it it seems the battery goes low way faster than my last one .

    I would recommend this to a friend