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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 979 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 4.5 out of 5 stars

  • Speed

    Rating 4.5 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are positive about the price, ease of use, screen quality, storage, battery life, performance, and weight of the laptop. They appreciate that it is affordable, user-friendly, has a nice display, ample storage, long battery life, fast performance, and is easy to carry around. However, some customers are negative about the fan noise, limited gaming capabilities, S mode, and occasional freezing, particularly during video conferencing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 979 reviews
  • Rated 3 out of 5 stars

    Budget laptoo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Budget laptop for daily computing without many bells and whistles

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mike

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t have what I wanted on it . Couldn’t play games on it that wasn’t on it App.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Basic computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just needed a computer to redo my resume after 5 years it fulfilled my needs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No DVD player.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't realize that the laptop had no DVD player. Other than that is is OK.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    School

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 7yrs old nephew uses it for on line school excellent for him

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good Luck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was good for the first month it was doing well and then crashed on me. Missed a full days paying trying to fix this laptop and ended up returning to store. When returning it to the store they didn’t even ask for proof of purchase because this has been an ongoing issue with this laptop.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    HP laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noisy laptop. Keyboard could be better. Bought due to good discount.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    15.5" HP

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same as Ryben 3 processor. Worked just fine. Had touch screen.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Hp laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reured to store for one with larger screen. Never opened.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop for basic use. You get what you pay for.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    hp laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great value for a laptop that has everything i need

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 1 out of 5 stars

    Bad Laptop to purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly loud fan. Laptop becomes hot too fast. Bad product from HP. Not worth to purchase and waste money.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Freezing

    Rated 1 out of 5 stars

    The worst laptop I ever had

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst laptop I ever had. It freezes every 10 minutes on every website I visit and the battery doesn't even last 2 hours. I can't believe I spent close to 500 on this crap.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Pick a different laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would never buy this laptop again. First one the screen would not turn on….took it back and had to go to another location to get a replacement. Replacement one would not turn on unless plugged in. Then it would not charge at all and shut down as soon as unplugged.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Do your research

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Limited space even for a casual use computer. It’s moving slowly after a year or so. Be sure to do your research and make sure it will do what you need it to do.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The new HP laptop will not open downloads. I now have to make an appointment to take it into the Geek Squad. I tried the on line geek squad help and it was still waiting for over an hour for a representative.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Solid laptop, old tech not worth

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a solid laptop with no major issues, like everything right now though it’s overpriced and outdated. Returned after realizing it was not an upgrade at all to a five year old laptop.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We brought this back right away. Did not have enough power to run Windows 10.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t waste money

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has not even been a full year of having this laptop and it has already completely stopped working on me. I’m so disappointed. The screen just went black while I was studying and it wouldn’t come back on. It wasn’t even dead but I still plugged it up and it won’t come back on for anything. Definitely don’t waste your money on this

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy shipped a defective "open box" HP laptop. While listed as in excellent condition and fully certified the machine was both scratched and unusable. The factory installed i3 logo was missing. This machine should never have passed inspection or been sold. Shame on you Best Buy.

    No, I would not recommend this to a friend