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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 268 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers regard the 15.6" Touch-Screen Laptop as a fast and responsive device with a great touch screen. They appreciate its affordable price, ample storage, and lightweight design. However, some users have concerns about its battery life and its unsuitability for gaming.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 268 reviews
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    My new computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it working great and it's so much faster I Love it

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Austez

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop computer -- Fast and very responsive!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very good laptop, very faster and easy to use

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Kind of disappointing

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The computer seems fast enough. Nice amount of RAM, plenty of storage, overall speed is really nice. I just can't get over how bad the screen looks. First, you see a very pixelized screen. Second, you have to be looking directly at the screen to get a decent picture. If you change the viewing angle at all the screen looks very washed out. Also, the battery life seems a little short. If I had known this before I bought it I would have purchased a different computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves it. Fast. More than enough. Need another

    I would recommend this to a friend
  • Pros mentioned:
    Touch screen

    Rated 5 out of 5 stars

    Good system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great system and easy to use. Love the touchscreen.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. lightweight and compact

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good computer for a good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome computer for the price I got it for. I would recommend this laptop for college to do homework. It handles tasks well.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Wow !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see that this laptop is very easy to set up small adjustment are very nice. Thank u.

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 5 out of 5 stars

    Hp

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy this lap top the speed is excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Performing as expected so far.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far all is well, I am missing backlit keys though. many times I have wished for them. My last computer had them and didn't realize how much I relied on them at times. especially in the dark. Otherwise the computer has performed as expected...the only reason for the 4 star is that of not having backlit keys.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Distracting glare and keyboard.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had decent speed right out of the box (and loved it connected to the internet right away each time), but there were some big downsides to it. I returned it (beyond horrible experience at Best Buy doing the return by the way). Issues with the laptop for the return: First, it was extremely distracting glare from the screen was debilitating for someone with migraines. I could not get the glare to be at a reasonable level when viewing, it was like looking in a mirror. I bought an anti glare screen protector for the computer (appropriate size and type) and it did not fit inside the bezel frame of the screen. Since it is not a solid piece of glass, standard protectors won't fit for this size (about 1/16" off). I could not possibly use this without an anti-glare cover on it. Secondly, the arrow buttons for the keyboard are very small, and even though I have tiny hands (I wear a size 4 wedding band) I could not seem to hit the right buttons because it was too easy to "fat finger" it. The scrolling was glitchy. I reset the parameters and still found it to scroll in chunks, not smoothly. I also did not like the fact that with Windows S you cannot install Zoom as an application. I need this for my productivity suite and the only way it would allow the install is if I stop using Windows 10 in S mode permanently on my system. What is the point of this? Why can't I, as the admin on the computer, override a single app from a reputable company? Finally, the keyboard itself overall felt off. I am in IT and work on a computer or laptop all day. The whole layout was shifted left on this keyboard and I found myself filling my emails and documents with typos left and right. This was disappointing. Biggest thing was the glare for me. If you have any vision problems or issues with migraines this is not the computer for you.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    HP - 15.6" Touch-Screen Laptop - AMD Ryzen 5

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this laptop since my previous one of 6 yrs battery finally died can only use while plugged up..At first wanted to return since I couldn't download apps. Google info on how to change the security setting now it works great love the bluetooth hook up, seems to move pretty fast.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 3 out of 5 stars

    Huge heavy computer to lug around

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was too heavy for me to carry in a bag. It might be better for strong younger people, but not for seniors. I couldn't see the keyboard at night with the silver keys and no backlights. Again, as a senior, this was not for me. I got a backlit keyboard.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    not so best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    battery life is disappointing, have had occasional issue with it turning on. although when I bought it there was a free 6 month security package included, that somehow got dropped. after calling and talking to 3 different people, the last one refused to do anything to restore it!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome laptop

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son used this for school and he had no complaints whatsoever. He also used it for gaming and it didn't lag as much as we very expecting it to lag. Awesome laptop at an awesome price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great budget buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer was a gift for my wife. She is thrilled with the speed of processor, how she can have multiple programs open with no loss in use (speed) and battery life is amazing. This is a great budget buy for what you get for it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    HP Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good computer for the price. Great support on set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It always takes a little time to get used to a new laptop, but once I did, I am loving it, especially it 1 TB hard drive. Thankfully I had the Geek squad to help me after not realizing the default drive was the baby C drive instead of the hefty D. Bless them!

    I would recommend this to a friend
  • Pros mentioned:
    Fast

    Rated 4 out of 5 stars

    Good laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working good so far faster than my last laptop

    I would recommend this to a friend
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