Customer Ratings & Reviews

This laptop is cheap but not worth how cheap it is. It can barely handle basic tasks, like keeping a background up the entire time you use it (blacks out). I only use this for basic tasks, and I have pictures that I import onto here and transfer to a external hard drive. The laptop can't even handle the transfer of a max of 100 photos. It takes a long time to load any app that I use, and I'm forced to only use one app at a time. Even just using it to get on the internet is a pain. It's trash and I wish I would've never wasted my money on this.

Very disappointing transaction with Best Buy, they state one thing on-line or when communicating with them and then a bit of bait and switch happens, and I was left with the choice of returning it or dealing with it. Condition and warranty were falsely stated by Best Buy.

SO FAR SO GOOD. HAVEN'T HAD IT THAT LONG, WORKING AS EXPECTED.

Lap Top seems very good and the delivery was quick.

I really do like this laptop that I recently bought.

Good ..............................................

It's nice, charges quickly, easy to use. However, it forces AI to be able to use the devices. I did not know this or I wouldn't have purchased.

Great laptop for my daughter who just started college.

Laptop works well. Totally satisfied with product.

Sales Person-Excellent assistance, helped me find exactly what I was looking for in a new Laptop and the new HP would be sent to the store. I was perfectly satisfied at this point. Geek Squad-found every reason in the book why they couldn't help me with my computer, refused at first to get the manager so when he did I cancelled the order. Private Repair Service-my computer up and running in 30 minutes. I have always been satisfied with Best Buy sales service and products, with the Geek Squad I always have my fingers crossed that I will get a good person for assistance. Excellent Sales Personnel need to have a equally strong Repair Service backing them up.

Over all, It is a good computer, I like it........

The product description was that it would last 12 hours on battery. In reality, it only seems to last 2-4 hours. Energy saver is turned on.

Nice unit, nice price. But missing some features of my old computer.

Loved it!! Does everything i need for my work! Camera is okay.

Please take off this product from my profile. I have bought enough from you! One in particular a internal HHD. It works as if a user is left on it. Yes, the c:\ appears to be encrypted I can’t clean it, I can’t add me as user for access. If known technology- you are aware that if I am locked out my “C” drive I am unable to manage the PC. I have noticed many users but it still says I don’t have access!!!!!! I a returning it to you to do what you will.

Purchase experience was fine - value was fine - but considering its spec it seemed slower than expected.

Went in to buy the laptop and sales associate wanted to upsell me saying I could only run ms store apps on this laptop. When all you have to do is take it out of s mode and you can install anything you want. Since the deal was so good I just ordered online to avoid dealing with the computer associates. Just make sure to do your own research. Do not trust what the sales associates say. They are either very incompetent or very dishonest.

Good starting laptop for gaming and very useful for students or work. Just don’t expect it to be running a lot as it does have only 8 gb of ram

bought this laptop as a replacement for a older laptop and to my disappointment, my older laptop is much faster than this one. this has better specs but it is way to slow. i have been using my mac book air to sur the web, because this thing is so slow especially when on Amazon and some other sites. this thing slower than a turtle.

Have no problems yet.The buttons are not back lit.