Customer Ratings & Reviews

I’ve owned many HPs but this display is dim and pixelated. The sound is subpar.

Not the greatest resolution - but a nice bright screen. good for web surfing and small file storage.

So far I must say this purchase has been a complete disappointment. Constantly disconnects from wifi and then struggles to reconnect. I considered returning it day one but decided to troubleshoot it and use HP tech support. Now I am past the return date and HP wants me to reinstall the OS. They'll do it for me but will charge me. I've tried to see about getting some kind of exception with Best Buy and return it but they have been of no help as well. Done with HP and Best Buy.

The quality of the screen is not great. It's too dim even on the brightest setting.

TV is fine but the tech from Best Buy who hooked it up disconnected our soundbar when putting the bracket in to hang tv, left, never hooked soundbar up and it is impossible to get Best Buy to come hook it back up. I made an appt to have them come do it, i even said i would pay the 99 fee, took off work, they never showed. Also, Best Buy cancelled our credit card because it was paid off and we never used it for more than 6 months. I can’t believe how much this store and their customer service has changed. Will not renew my card.

After using this laptop for a week and then starting it up a month later, nothing works…can’t open apps, everything is slow to appear on the screen; not a very good experience for a new laptop. Not sure if it is hardware or software issue but had to have it sent to HP warranty service; not sure I would not recommend this model or HP

Graphics are terrible. You have to create a hotmail account to use the laptop. You can only download approved apps. I could even download duck duck go, which is a secure web browser.

The case is super flimsy and feels cheap. It also randomly shocks me when I use it. Battery life is okay, and it runs basic office software very well.

Not a fan of the new Microsoft software. The first task I had to do in this computer involved uploading some documents and it said it wouldn’t support have. It’s was difficult to navigate and the display was very pixely. Needles to say I returned it and purchased the MacBook Air instead.

I bought this computer just under 2 mos ago because of positive reviews. Unfortunately mine must have been a lemon. Would not allow me to open some sites and other issues. I returned within 2 mo period.

Purchased this laptop and images were perfect however the issue was with the wording. No matter which setting (IT even tried to fix it) the letters were faint and somewhat translucent.

Diwnloaded a update for driver now the machine doesn’t boot up anymore it’s only six weeks old I would not recommend this

Wish the salesman had explained the features of this model more thoroughly. Really wanted some features that are not on this laptop.

Pretty good for the sale price. The screen isn’t very bright, the touch screen glitches a lot. Wouldn’t really buy it again

I have gave it this rating because the USB drive came broken, but the laptop itself is cute and manageable.

WiFi kepted crapping out on me. Also screen quality sucks. Don’t buy this. Get an Asus Zenbook for a little more money. Way better laptop and has OLED screen.

Nice laptop for a beginner. Keys on the keyboard huge and it feels like a toy!

THIS RATING IS FOR BEST BUY. POOR customer service. Best Buy somehow delivered it to another address and misspelled my last name! They thought that I lived on Benny Way which in fact is NOT true. I filled out the form! Not sure how they did that. In addition to that they wanted me to wait at least a week before they would send anther computer to me! UNACCEPTABLE! They sent it to the wrong address....OVERNIGHT another computer to me. I needed it for a conference call that I was going to have on Saturday. i CANCELED OUT.

My package was stolen and Best Buy did absolutely nothing to figure out whether the delivery driver did it. I was told I would get a replacement and I never got one. Absolutely ridiculous store and the best place to waste your money

Bad quality honestly my mouse pad came still the computer itself is dull and slow if you are 60 I guess I would recommend because it can not keep up with todays laptops